How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for HVAC system maintenance
Clear ✕All 1,124 Google reviews tagged “HVAC system maintenance” · showing 20
Michael and Sons did great work and Darrin was awesome
The tech (Khori) was extremely thorough and meticulous He was not in a rush explained all the things he was doing and telling me what I can do to get the longest life of my units I wish all tech were a good and honest as he is
My HVAC serviceman Jordi and plumber Anthony arrived within minutes of each other and got mfurnace tuneup and water heater services done. They went over everything they did in detail and recommended potential followup services that might be needed before much longer so I could keep those in mind for later. Great service done quickly....thanks, guys!
My service was fantastic. Salah is incredible he fixed our issues immediately with my AC system. I’m really satisfied.
Both technicians provided professional and friendly service.
Did fantastic I hope that I have him back every time to fix my heating and air conditioning very professional and friendly he deserves a raise
Great as usual
Ryne and Miguel, the two technicians, arrived promptly and provided good service.
Darrin is so nice and respectful, he knew what he was doing. I will recommend him to my friends. Have a blessed day.
Same day call. Fixed inoperable AC unit. Prompt, professional, and competent to. AAAA++++
Professional, did a great job, courteous.
The technician was very cordial and a pleasure to speak with. Worked diligently the entire time.
Carlo did a great job of getting everything completed in a timely and thorough manner. He was polite and explained everything very well. Have used Michael & sons for the service plan in the past and will continue based on our experience with Carlo
Nick was awesome. He great advice on our new HVAC systems.
Justin did a great job on our HVAC system estimate
Khori was thorough with his work and showed to be helpful in addressing the issue with the HVAC thermostat.
My heating maintenance was due and Connor Mills was the technician assigned…He did a thorough & splendid job and explained the whole process as well as gave suggestions/advice on how to better maintain my HVAC system…I would highly recommend him.
Jordi Myles was at my house today doing heating unit seasonal maintenance. Jordi is super nice, very knowledgeable and punctual. He was also very careful to leave my house and yard like he found them. He let me know about sludge in my drain lines and he put in pan pads in both systems. He showed me pictures and…
Had a thermostat issue and Miguel was very thorough and gave clear explanations for what was happening and what he was doing to correct the problem. Excellent Service!
I had another terrific semiannual HVAC checkup. Kelsey was fast, communicated clearly about possible upgrades without hype or fear tactics. I’ve employed several HVAC contractors over 20+ years but find Michael & Son has kept my system working the most consistently.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
