How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
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Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for HVAC system maintenance
Clear ✕All 1,124 Google reviews tagged “HVAC system maintenance” · showing 280
Michael and Sons did great work and Darrin was awesome
The tech (Khori) was extremely thorough and meticulous He was not in a rush explained all the things he was doing and telling me what I can do to get the longest life of my units I wish all tech were a good and honest as he is
My HVAC serviceman Jordi and plumber Anthony arrived within minutes of each other and got mfurnace tuneup and water heater services done. They went over everything they did in detail and recommended potential followup services that might be needed before much longer so I could keep those in mind for later. Great service done quickly....thanks, guys!
My service was fantastic. Salah is incredible he fixed our issues immediately with my AC system. I’m really satisfied.
Both technicians provided professional and friendly service.
Did fantastic I hope that I have him back every time to fix my heating and air conditioning very professional and friendly he deserves a raise
Great as usual
Ryne and Miguel, the two technicians, arrived promptly and provided good service.
Darrin is so nice and respectful, he knew what he was doing. I will recommend him to my friends. Have a blessed day.
Same day call. Fixed inoperable AC unit. Prompt, professional, and competent to. AAAA++++
Professional, did a great job, courteous.
The technician was very cordial and a pleasure to speak with. Worked diligently the entire time.
Carlo did a great job of getting everything completed in a timely and thorough manner. He was polite and explained everything very well. Have used Michael & sons for the service plan in the past and will continue based on our experience with Carlo
Nick was awesome. He great advice on our new HVAC systems.
Justin did a great job on our HVAC system estimate
Khori was thorough with his work and showed to be helpful in addressing the issue with the HVAC thermostat.
My heating maintenance was due and Connor Mills was the technician assigned…He did a thorough & splendid job and explained the whole process as well as gave suggestions/advice on how to better maintain my HVAC system…I would highly recommend him.
Jordi Myles was at my house today doing heating unit seasonal maintenance. Jordi is super nice, very knowledgeable and punctual. He was also very careful to leave my house and yard like he found them. He let me know about sludge in my drain lines and he put in pan pads in both systems. He showed me pictures and…
Had a thermostat issue and Miguel was very thorough and gave clear explanations for what was happening and what he was doing to correct the problem. Excellent Service!
I had another terrific semiannual HVAC checkup. Kelsey was fast, communicated clearly about possible upgrades without hype or fear tactics. I’ve employed several HVAC contractors over 20+ years but find Michael & Son has kept my system working the most consistently.
Alexia with the Michael & Sons service team was very professional and knowledgeable in his work to inspect our HVAC system. He performed multiple test very quickly and throughly.
Technician Nicholas was courteous and respectful of property, and really knew what he was doing. The heating check was done on time, and he installed a UVC light sanitizing system, and cleaned up afterwards very thoroughly. The price and financing options were within the expected range for the job.
Angelus, with Michael & Sons, was pleasant and very helpful explaining the necessary maintenance for our heat pumps. He answered all our questions and thoroughly checked things out and was on his way.
Excellent expertise and knowledge. Very easy to work with. Very personable and honest.
The Michael and sons technician, Bruce, did our bi annual Check up on our HVAC systems. He was polite and efficient. He took his time on each HVAC Unit I did an excellent job
Jordi did a great job. Quick and detailed!
Awesome job. Courteous and determined!
Alexia was great!! She came in got the work done and educated me on stuff that would help and why!! In the end we are very satisfied and will definitely have her back!!
Very thorough in explaining the results and recommendations from my AC unit’s maintenance inspection.
Carlo was prompt, very informative and pleasant to work with. I would recommend Michael and son for all their work.
Carlo Rivera arrived at my home on time as expected. We discussed the problem of the condensate leak on the old system. Carlos inspected the unit and gave me reasonable options to address the issue. After much effort on his part, we agreed on the best option considering the age of the unit and cost of repair vs…
Michael and Sons is the best so far in our book. Chris was professional and very helpful. He went the extra mile by helping me replace some lightbulbs on a ceiling fan. He gets an A+from me and my husband.
Tarik came today to do the HVAC inspection and as always he was friendly professional and respectful Gave me all the information pertaining to the results and answered all my questions He has been here before for other jobs and I highly recommend and appreciate him
George came before the time , which was perfect and he was very professional and polite, and explain all the questions I had!
Always a great experience! Very thorough and professional
Darrin was great. He was taking care of our annual HVAC servicing. When I told him that we had a separate appointment to do the servicing for the furnace side next week, he took care of both at the same time - - saving me the hassle of another appointment and saving me money at the same time.
Fantastic job by Santiago! He was very knowledgeable and would ask for him again!
Great young man. Knew what he needed to do and worked in a timely manner.
Erique did a great job and had a very positive and professional attitude. I highly recommend him and Michael and Sons for any of you HVAC, Plumbing, and electrical needs.
My HVAC Inspection (Heating) with Henry went very well. He’s always professional and efficient and I like his mannerism. Overall, I was satisfied and pleased with the service.
5-star service across the board. I could not have asked for, nor expected, a better customer service experience. A++++++++++++. Same day service on a net-new install for the whole-house filtering system. EXCEPTIONAL service!!
I had a regular seasonal service and was very impressed. I just switched from another provider and expected more or less the same, but Jordi from Michael & Son set new standards in service. In addition to his a/c skills, he was a very good communicator.
Very professional, on time & knowledgeable!
John is very professional and extremely knowledgeable. He took the time to answer my questions in a way I could understand. He took the time to do the job completely, not rushing to get done. John is very pleasant and personable as well. His is worthy of a five star rating.
Great Customer service Connor had a great personality and informative in craft. Will call again and recommend the service provided Thanks
John, showed up on time, explain what services he was prepared to perform which was to do two HVAC tune ups. He took pictures of the equipment and any areas of concern and shared his suggestions for potential future improvements that may be needed. Nice work at the quoted price.
Jordi, a true professional and extremely detailed. Arrived as scheduled, respectful and knowledgeable of job at hand. Will request Jordi for next project. Very happy and pleased Michael and Son.
Very good
Henry came out and inspected our HVAC system. He was on time, courteous, professional and knowledgeable. We are thankful for his assessment and will continue to use Michael & Son for all our HVAC, electric and plumbing issues.
I had the team do the annual Spring inspection for the two HVAC units of my house. Miguel was very knowledgeable and efficient in his work. Highly recommend him!
Arrived on time and was very professional and thorough in her inspection of the AC system. Provided excellent feedback on maintenance and recommendations.
Great job by Ivery I have total confidence my unit is ready for another year at least.
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Knowledgeable and professional. High quality
New item, same level of high service. Matthew did a great job responding to my injector grinder pump service. === On time, kept me well informed, improved the venting from old setup, clean work area afterward, product works great (new tankless Rinnai). Ryne provided great service - recommend! Follow-up: Same for…
Darrin is amazing and I’d like to request him for all my future appointments!!
Frank Castaneda was the plumber who helped me, doing the plumbing inspection and some repairs the same day. He explained everything to me ahead of time clearly.
The plumber was very professional, friendly and caring and carefully described for me the concerns. Courteous young man.
Excellent service and attention to detail!
Very professional and did a great job.
I've had multiple horrible experience with Michael's and Sons. I had an electrical issue and called their service. I paid for everything recommended including work that had nothing to do with my original issue, nearly $6K. Low and behold two days later breaker is flipping again and now I am having to call a…
We just switched to Michael and Sons because we had an emergency on the weekend, and our regular HVAC company (and all the others we called except Michael and Sons) had an AI voice answering the phone, and could not help us. Michael and Sons was the only company that had a live, sympathetic and helpful human being.…
Santiago came and performed maintenance on my hvac system and advised on possible reasons for my circuit breaker tripping. After troubleshooting, cleaning the system and having the amps upgraded he was able to pinpoint the problem and replaced a part to finally get my unit working again. Very friendly and hardworking.
Always on time, knowledgeable and troubleshooting efficient Miquel is very thorough and knowledgeable about HVAC. I appreciate him taking the time to not only educate me but answer all of my qyestions witg kindness.
Alexia was on time, was very efficient in servicing our units, and very patient when answering my questions. She is an excellent hvac technician.
Very detailed and friendly service
Technician was on time, professional and knowledgeable! Highly recommend.
John Alonso was very professional and knowledgeable.
Alessia from Michael&Sons was knowledgeable and professional. She provided us excellent service and didn't leave until all out questions were answered.
Gave us a great price for a new unit. Very honest and professional. Would recommend 100 percent. Not pushy and addressed all my concerns and more. He was super knowledgeable and had some great suggestions. Very happy.
He did a great job
Let's see if what Will did works. Marcus came last night and the fuse only worked a couple hours. Will should be back sometime next week to put in new strips.
Excellent, courteous service. Informative and knowledgeable.
Jordi was a great! Very courteous. This is my Go-to company. Always great service
Carlo was the man. He was friendly and respectful, best of all he did an awesome job. Thanks M&S!
Henry the technician was great. Very thorough and communicative. This was routine check, but he was very timely and courteous. He took good pictures and explains everything. We regularly use Michael and Sons for all our plumbing, electrical and HVAC needs. The techs are all nice, knowledgeable, use quality parts,…
Shalita B was the service tech that responded to my request. She was fantastic. From her quality of work to her informative review of the service she excellent. I’ve had work done by Michael and Sons before and it has always high quality and I would highly recommend them.
Well mannered. Prompt
Ismail completed my yearly AC inspection. He was on time and courteous. Every tech I have encountered with Michael and Sons has been great to talk to and work with. Received recommendations and will follow up in the future.
Great experience working with Alexia.
Ivery was fast and friendly.
Jordi was fantastic when he was completing our hvac tune up. Very communicative with what he was doing and touched base with us after every step to keep us well informed. He was able to paint a crystal clear picture of how our unit was functioning. He even took extra steps to deep clean our unit for us to ensure…
I used this company for HVAC. My AC wasn’t blowing cold air. The tech, Durham, was awesome. Prompt, friendly, and professional. He took the time to answer all my questions and walk me through what he was doing. 10/10 In addition, Carlo came to do a maintenance check and walked me through everything he found and…
Excellent service provided by Kacey - courteous, punctual and efficient - could not ask for better - Highly recommend!
Technician was extremely knowledgable and communicated his findings to me well. He explained the repair options to me in great detail and didn’t apply any pressure to purchase unnecessary repairs or upgrades. I’m very satisfied with the service and the repair results.
I could not be less satisfied with the service received from this company. Called for hvac support and the problem is worse than when it started. Upselling, obvious lies, and breaking of parts only to recommend purchasing new ones seems to be the business model. Stay far away. This company is predatory and doesn’t…
Abdel was professional and very considerate of our pup, while doing a full duct cleaning and sanitization. We look forward to our next service with Michael & Sons.
Shalita was great! Incredibly thorough and very knowledgeable !
Ms Alexia did a wonderful job explaining to me what was done and also recommended some items with no pressure on buying anything. She was very friendly I recommend her along with Michael and son for service.
Josh did an excellent and professional job. He checked all my plumbing. Miguel Rivera did an outstanding job today. He cleaned both units and connected a full checkup 8/5/26 Jordi did an amazing job and was very professional and pleasant!
Durham Gonzales was thorough in his HVAC inspection work and clearly explained his findings and recommendations. He went above and beyond in attending to every detail so the problem was resolved.
Very friendly, quick and professional. Gave helpful suggestions for upgrades and replacements.
A great experience as always!
Our technician Yousef was friendly, knowledgeable, and efficient. Excellent service experience.
My technician was Alisha Harris and she definitely earned her 5 stars. I called the company to have a maintenance check on my AC unit and she did a very thorough job while being personable and professional. If I need follow up service, I will request her.
Had an Electrical Inspection with Andrew. Very professional and efficient. Provided us with advice and recommendations to improve the safety of our home. We really appreciate the quality of Michael and Son
Ismail has been a great help and explained everything in detail. Juan was awesome. Informed of us everything that he was doing, gave us tips, and eased our nerves. Definitely will be using Michael and sons again because of the customer service representative and Juan!
Wonderful customer service I do appreciate this company
Ismail did a great job letting us know about issues with our hvac. He was able to get a new UV bulb installed and clean out all microbial growth from the unit. Really happy with his professionalism and efficiency.
Abdel (Aladdin) was great!! He did a very thorough job in cleaning my ductwork. Aladdin definitely went above and beyond to help insure that I understood what he was doing He gave great advice. Thanks so much
A great job done by my technician today. She was helpful, knowledgeable, and was very easy to talk with. Thanks so much MS
I had an amazing experience with George. This is our second time using him for maintenance. He was very knowledgeable and respectful of our home. Will continue to use Michael & Sons as long as he is around.
Carlo Rivera, an HVAC technician from Michael & Son, conducted a routine HVAC system checkup on my two residential units. This service is included in my annual maintenance agreement. Mr. Rivera was on time and very professional. He performed the required service expeditiously and reported his findings to me at the…
George did a great job explaining what he did. He’s very thorough and is a great representative of your company.
Darren did the HVAC maintenance efficiently and on time he also explained clearly what additional things we can upgrade in the hvac and explained what he did for maintenance clearly! Excellent work, Darren
Professional and knowledgeable
We used a different plumbing company for over twenty years. They took out loyalty for granted so we switched to Michael & Son. Extremely happy that we made the change. Fast, excellent service. The technician was terrific. Addition review: We were so pleased with the service for our plumbing repairs that we are…
Henry was great. Polite explained everything and did a great job. Would book him each time if I could.
Well mannered and very detailed broke down everything to where I understood what he was talking about
Great service rendered Very professional and knowledgeable Give high recommendations to anyone who is looking for a skilled HVAC Technician, Alisha will provide good care and service on time while keeping you well informed throughout the service visit.
We had routine service completed on our HVAC. The technician Ismail, was very courteous, explained what needed to be fixed and why. I like to know why something is being suggested ☺️ Appreciate him and the service.
What should have been a routine inspection of my hvac system turned out to be a disaster. My fairly new system was working well. The technician opened the air handler and compressor and shorted out the system. I was told they would send out an electrician to fix it. I contacted Michael & Son and was told it would…
Update! Andrew Hyatt did a fantastic job with the plumbing inspection and repairs. My hot water is actually hot!! He was very professional and took me step by step through each repair. Update! Andrew Faison fixed my electrical issues today. He was very professional, explained what was happening in terms I could…
Juliano is the man!!! Great guy, great service, friendly guy. Couldn't have gotten a better repairer
Very knowledgeable and respectful did a great Tune-up
Top notch professional His knowledge of the job Outstanding . I told him that There was a popping noise When it comes on he said he can fix the problem and he did. He deserve a good raise when he’s evaluation comes around great job Jordi.
My experience with Michael and Sons was very positive. Scheduling the appointment for maintenance was easy. The two team members showed up on time, and were very courteous, professional, and knowledgeable. They explain the maintenance plan to me thoroughly, and were very thorough in the HVAC service they…
Houston was very informative and professional. He explained options and the actual conditions in the crawl space.
Very thorough and insured that I understood the electrical job he was doing.
Angelus did a great job. He was very professional and shared with me everything he was doing and what he found. Thank you.
I have used M&S for multiple services including HVAC and water heater replacement. They are always timely and professional. Communicate well and guarantee their work.
The techs were great!
I am very pleased with Michael and Son. Their technicians are knowledgeable, and treat my home like their own. I have had their home care plan for years and receive the regular maintenance visits. I have been very pleased with the communication from Michael & Son Services regarding the coverage as well as the visits…
adam was amazing and a true professional thanks you brandon for all you did for us!!!!
The best decision I have taken is buy my hvac units with M&S! They are the best. 4th year and still the best! Update 5th year and still the best!
Excellent customer service!!!
Jordi was amazing. He did Fabulous work on the unit and a fabulous job at telling me exactly what he did and what he found. I was so impressed by him that I plan to add a service contract with Michael and son for my rental.
Carlo was timely, courteous and efficient. He took time to explain his findings with our AC and recommended 3 solutions. After our maintenance selection he quickly installed it and we were back in business.
Jordi had come over for HVAC system maintenance. He was very thorough with the checks, and highlighted the things that need attention or maintenance.
Overall, great experience! So glad we chose them for peace of mind.
Expert review and analysis of potential issues, and intelligent suggestions for the a/c system review today. George was on time, friendly, knowledgeable and professional! Great service!
Darren was my tech this morning. He was on time, very professional and explained everything. I highly recommend Michael & Sons 👍
Very nice & professional.
George a Tech. with M&S performed routine maintenance on our HVAC system. George was friendly& Professional throughout his visit. We enjoy doing business with M&S & would highly recommend them to friends & neighbors.
Marcus was our Technician. I have to say that we need more Marcus’s in the world. Super friendly, polite, professional and explained every procedure that he performed on our two units with a smile!!
Service guy was really knowledgeable and explained everything. Very professional and vet nice.
So far so great!! Great communication skills from Khori!!
Jordi did what was required for the annual maintenance of our HVAC he was very professional and respectful.
Very professional technician. Represents Michael and Son very well.
She was very professional. She took her time and took pictures of the issues. I highly recommend her. She has excellent customer service.
George was awesome. This was just a regular HVAC service. George provided excellent customer Service. And took the time to answer any questions I had about my unit.
George , did what he said he was going to do. He was courteous and efficient. I am confident in the work he did.
Darrin did an excellent job - we are always pleased with Michael & Sons
Very professional. Explained everything he did and the condition of our heating unit. Very friendly and answered all my questions
Jordi was super friendly, walked through the system and came on time. He was great!
It was a delight to experience a female technician in a male dominated profession. I was impressed by that alone. She was very thorough, professional and very personable.
Great experience. My tech Conner was wonderful. He sent a text to let me know when he would arrive. He explained what he was doing. answered all of my questions. He was very professional.
Came on time and answered all questions and fix all problems
Jordi was amazing, a true gentleman and a scholar. Attentive, intelligent and kind, keep up the great work!
Kacey did a great job, and he was very professional. Even though it was a last minute addition to his day, he worked through and got the job done.
Friendly and professional. Would recommend!
Prompt service and very friendly!
Technician and service was great.
Blake was efficient and kind. Came out same day to add an outlet for a water filtration system.
I recently took advantage of the $69 tune-up special for my gas pack system, and George provided absolutely fantastic service. Since my system is aging, I really appreciated how understanding George was; he gave me a realistic assessment of its condition without any judgment or scare tactics. He wasn't 'salesy' or…
Technition did a great job. Very thorough. The experience was excellent !
Always professional and informative. Will is always happy to explain when we have questions. Highly recommend!
Kacey was professional, courteous, thorough, and all around great service!
Very positive experience HVAC tech could not have been any more professional knowledgeable friendly and informative! Great job!
Yusuf was informative and kind. He is a consummate professional - he spent time telling my wife and me what the issues were, what the fix was, and what to do or expect in the future.
We recently had Alexia come do our annual HVAC inspection and maintenance, and couldn’t be more pleased with the services. Alexia was prompt, helpful and efficient in being sure our units were working properly before we begin the hot summer. 10/10 for the service and 10/10 for peace of mind.
Jordi did a great job, was on time, and performed his work in a neat and tidy manner. He was very courteous and professional
Miguel did a amazing job. Identifying and explaining things that were recommended. He was polite and professional from his initial phone call to when he finished and left. Highly recommend him and Michael and Son
Explained that we were having higher than normal gas bills. Jonathan isolated the issue adjusted the gas flow for us. Very knowledgeable!
Great job and thorough information provided!
Mohammed was very thorough and informative.
Never expected to get my water heater replaced on Christmas eve, but it happened. Thank you so much Michael and Son. The technician was outstanding and completed the job with great care and accuracy.
Santiago Contrera Vaz was very responsive and professional. Appreciated the work he provided!
Once again, Jordi was very polite and thorough in his explanation of the UV light, warranty information, etc. Thank you!
Great job Darrin!! Thank you!!
Prompt review with good results, pleasant and professional workmen.
Mohammed was our technician and he was amazing. On time, provided a quick fix and thorough explanation. We have used Michael and sons twice now and both times we were able to get same day service and repair. I seldom leave reviews, but wanted to make sure I recognize good service when I receive.
Connor was great! He showed up on time and with a wonderful attitude. I know we can all get stressed out about our AC or heating issues, A person like Connor makes the frustration fade away. Brilliant smile, great attitude, very informative and educational and polite, kind, etc. I would recommend this young man to…
Today Jesiah came by to fix what he found last week. This man is awesome. Sorry to hear that he is leaving the company. Is sad that companies always loosing the best people . I wish him all the best and i hope the next person is coming in going beyond and above like Jesiah.
Jordi came for the yearly HVAC check. Arrived on time, very polite, knowledgeable and personable. He was very thorough with each system, kept me informed along the way, and provided thorough explanations for each system and his efforts with each. He documented everything and summarized the status of each unit and…
Very professional and explained everything that was wrong and had to be done and the cost.He did his job cleaned up and left.He always communicated with me whole time he was there and what he did and what needed to be done.
John did a great job. He was courteous, helpful, and resourceful. I would recommend Michael & Sons to others seeking quality service.
Great work as always. Jordi was especially thorough, showing me everything he did, with photos and detailed work. He also wasn’t as pushy about recommending upgrade work as a lot of other folks are. Very good experience overall.
Technician Marcus Mitchell performed at a very professional and knowledgeable level. He met and exceeded expectations!!
The gentlemen from Michael and Son were very knowledgeable and respectful
Henry Morgan was on time , friendly, and very professional. He is and will be a very valuable employee for many years for Michael & Son. When finished he explained all that he did for this A/C service check up and offered some suggestions to help maintain the running efficiency of my new AC unit. Good job !
Conner did a great job and went over all the details as well.
Adam Parker did an excellent job. He has deep knowledge of the HVAC System. He listened to my description of the failure and considered it in decision-making process. His careful evaluation of the electronic gauges and his ability to assess the cooperating components immediately caught my attention. I was…
He was very kind and respectful
Technician left my house and I went downstairs to check on temp setting and the thermostat was completely blank and heat was on. It’s summer! Called and dispatch wanted to send someone out next day! Finally agreed to after hours but said I may be charged! Not ok!
From scheduling the service apt to the technician string absolutely on time plus he was very polite and extremely thorough. Answered all my questions in a manner I could understand, explained everything he found. Totally satisfied with service and immediately referred a friend who wanted same service
The technician was friendly and professional. He did an excellent job performing the spring service on my heating system.
John Alonso was a professional and great to work with.
Andrew was very professional and clearly knew what he was doing. Did a great job and had all issues fixed fast and efficiently.
Santiago performed the bi-annual service for my HVAC unit. He was professional and knowledgeable, answering all my questions to my satisfaction. Highly recommend him.
He arrived promptly. Was extremely polite and was able to service the ac unit in a timely manner
This was a very positive service experience. I have used Michael & Son for HVAC services for years. I contacted them for a seasonal service tune up on our two systems. Mr. Jordi Myles was professional, knowledgeable and went out of his way to take care of our property. I felt confident that we were getting top…
Another great experience from Michael &Son. The technician Mohammed was courteous and knowledgeable. He explained the process for the visit and followed up with a review at completion. I highly recommend Michael & Son for any of the services they provide to their customers. Also, the communication from appointment…
Was generally pleased with tech's performance and communication. However, the fact that he did not clean out all the pine straw etc from the compressor/ fan housing on the unit for the detached garage was disappointing hence the 3 outta 5 star rating
David Crispin did an excellent job for us. He was very informative & knowledgeable. He was also very polite & efficient. Annette Fraga
We had Michael & Son come out for our annual A/C inspection. The technicians, Ms. Dubose & her apprentice were knowledgeable, professional and courteous. In addition to taking time to carefully inspect my units, they also were mindful to care for our home by placing shoe covers on each time they entered our home.…
Alexia was friendly and professional throughout the inspection of our system.she did a super job of explaining everything. Great experience- thanks!
Angelus Breidenstein did a great job servicing my AC. Was very thorough and cleaned coils and other equipment. Great job!
John Alonso did an HVAC maintenance and cleaning and did a fantastic job today. Very satisfied with his professionalism. Replaced our hepa filter and showed me areas that will need to be more deep cleaned in the future.
All my of service representatives have been knowledgeable and courteous.
I have been a customer of Michael and Son for years... I had my scheduled AC unit maintenance check up this past March. Appointment went well and there were no issues reported. The next day however the temp in the house was 80 degrees. Contacted M&S and they said they would come out a few days later. It was hard to…
Kacey was Awesome! He does Great work! Got right to it , told me what I needed , fixed it and was done! He is very knowledgeable, friendly and professional! I would love him to do my HVac system every time Thanks Kacey for a job Well Done!!!!
Routine AC service.
I had wonderful service. My technician was very courteous, helpful and answered all my questions. The service was completed very quickly.
Excellent experience with Yousef from Michael and Sons. I would trust this guy to do work in my house and his opinion for my HVAC system.
The representative was knowledgeable, professional and addressed my needs. I would highly recommend them
Mohammed was a great help. He was on time and troubleshot our hvac problem quickly.
Jesiah Tassin came to my home today to tune-up and clean my units. Jesiah was very professional, polite, respectful and very knowledgeable. He did a great job cleaning my units, I was amazed with how my units looked afterwards. He was respectful of my property (interior/exterior). I was very pleased with Jesiah.…
Outstanding service from our technician. We had an hvac blower motor go, which caused a small electrical fire and pushed electrical smoke through our upstairs bedrooms. I was intent on getting an issued professional shop to do the work. Miguel is too notch, help with pricing considerations, no sales pitching. High…
Outstanding service
Great work very nice
Carlo came by for a standard HVAC inspection and caught a problem early that might have become a much more expensive problem later on. He was even able to get me a discount on it. He explained the benefits and cost of various options to help me get the best bang for my buck instead of up selling me. He was also professional throughout the visit.
Excellent service!
Professional and kind.
Mohammad helped me out with AC maintenance. He did a great job inspecting the unit and pointing out potential issues
David and Alex were both excellent. Ryan went above and beyond on 3 different trips to get me up and running. Very knowledgeable and capable. They diagnosed my needs and then took care of me same day! Thanks guys!
Exceptional professionalism. Totally focused on providing awesome service and explaining steps he took to service my hvac.
Michael and Sons just performed my bi-yearly check up. The technician was highly skilled and was able to complete the task in a highly efficient and professional. He pointed out areas that need some attention and could have completed the task today if needed. The best AC company in Raliegh!!
Eric and Marius were awesome! Everything looks great. Can't wait to try out the new equipment.
Quality work in a timely manner. He made sure problem solved and I was satisfied. Very professional
Edward was just wonderful! He was very knowledgeable about the AC unit and what the problem was and had the solution. He also gave us pricing up front. Edward was also very cordial and considerate. Very nice gentleman!
Alexia was kind and courteous and was very helpful in recommending some services/components for our system that may help keep things running smoothly.
Carlo did a quality job and provided suggestions to improve my HVAC system during my annual checkup
On time and very courteous. Provided me with good recommendations.
Very professional showed me everything, great job.
Henry was very thorough and explained what he was going to be doing.
Technician Kadel Comper did an outstanding job and was very professional. Also he helped me understand the process on how to set the thermostat temperature on both of my zone units at my home and I will highly recommend this gentleman to anyone.
Christopher McMastets was very professional, pleasant, friendly and knowledgeable and on time.
Yousef did an amazing job start to finish. Quickly diagnosed the issue, had all proper parts for repairs, would have him back again.
Very detailed maintenance report, Andrew the technician was a thorough and knowledgable.
Excellent communication. Very friendly staff.
Erique was so great! He very clearly explained everything to us and he was so welcoming. He was very patient with our pups and we would love to work with him again.
He performed a very good job.
Khori did an excellent job. He answered all my questions and explained them so that I could understand them. He even changed my filters for me. Above and beyond service!!
Excellent technician!! Nicholas was very professional knew what he was talking about, explained what he was doing so we could understand. We were very pleased!! Thank you Michael and Son's and thank you Nicholas!!
Great professional service!
Alexia Debose did my HVAC maintenance inspection and was great. Very courteous and explained what she saw and gave suggestions. On the same day Lawrence Smith III from Michael &Sons rooter & drain also came to work on a blocked pipe and was also excellent. He was able to get the blockage removed and did not leave a…
Jesiah was very attentive, efficient and knowledgeable. He took the time to answer my questions and I could tell that he cares about doing a good job. Highly recommend!
Very pleased with my service- highly recommend!
I've used them for the past five years and have always been pleased with the service. The technician took time out to explain what he did, made suggestions on ways to have my unit last longer, and answered questions.
Chris did a great job. He was friendly and knowedgeable and took the time to explain everything. We'd definitely use him again
Everything went great. He explained everything that was current with the system. He also addressed a concern on the Freon and air quality which I appreciated.
Very professional check our system out and gave us 4 different options, We felt very comfortable having in our home.
We have been loyal Michael & Son customers for nearly 15 years and will definitely continue to be for years to come. Their service, products, and people truly set them apart. We recently had Salah Zaitoun out for a six-month check-up and maintenance on our two HVAC units. He did an outstanding job—I’d highly…
The service was very detailed in respect to the inspection. The breaker that was replaced in garage was defective and I had to put the breaker back in that was taken out. He should check to ensure that the breaker worked. I need it replaced.
The HVAC technician was on time and performed the job with quality and professionalism.
Christopher McMasters was my technician today and provided fantastic service. Knowledgeable, professional and polite - quality team members like Christopher will keep me a customer with Michael & Sons in Raleigh. Thank you !
We were very pleased with the service we received. Our technician Carlo Rivera was very knowledgeable, thorough and professional. We would highly recommend Michael and Sons.
Service was great. I’m very satisfied.
Santiago was excellent, best technician from Michael & Sons I've ever worked with. very skilled and knowledgeable about his trade, easy to talk to, took time to explain everything and overall did an excellent job. He was here to do the annual spring HVAC warranty service of my 2 HVAC systems.
Carlo did a great job. He was professional, efficient, and knowledgeable.
Professional competence
Friendly and efficient water heater replacement. Jason was patient and kept me updated through every step of the process. He answered all of my questions, and considered all of my thoughts politely and honestly.
Adam Parker is a very knowledgeable employee in his line of work. He is a very respectable honest technician who will point out the situation and bring it to your attention before it gets worse.when it came down to my heating system Adam gave me all the options low to high on plans.Adams the man for the job trust…
Had a maintenance hvac service . Carlos Rivera was great all the way around. Highly recommmed
Very professional and knowledgeable
We had multiple technicians come out to assess a leak and possible restoration situation - Cameron, Houston, and Jose were all so professional and courteous. They were thorough in their assessments and recommendations. Cameron completed our plumbing repairs quickly and with minimal disruption to our house. I was…
Johnathan was very courteous professional and prompt
Mohammed was great! Very friendly, knowledgeable and arrived on time.
Excellent service, knowledgeable and professional.
Best service tech we have ever had. Very friendly and explained everything. I would have given ten stars if I could.
7/25/26 Andrew Large identified the issue with the HVAC unit and explained the issue so I could understand. 😄 Andrew ordered the part and had the unit up and running as good as new. Outstanding service call by Michael & Son. 8/27/25 Edward Collins from Michael & Son Heating/Cooling provided the yearly maintenance…
Very professional, trustworthy and thorough.
Very capable and friendly tech took care of problem quickly. He explained what the issues were and how to resolve issues. Thanks so much!
Santiago serviced my A/C unit He was very nice and on time The service completed was a deep cleaning and the installation of a UV lighting system sanitizer. I was shown before and after pictures and videos. I'm very satisfied with the work done on my Heating and Cooling system.
Travis took his time to listen to what we wanted to accomplish and gave us some great options to review
Santiago was very knowledgeable and good at simplifying explanations of potential issues and impact.
She was great!
Mohammed B did a great job on our HVAC maintenance and on discussing the HVAC’s status and upkeep with me.
Understood my issue, identified possible solution. Seemed quite knowledgeable of issue, made necessary revisions to electrical system. Hopefully issue is resolved.
The technician was very knowledgeable and very professional. He explained everything that needed to be done and gave me a detailed listing as well as estimates. He also took pictures and showed them to me and explaining everything that he was going to do. I would definitely recommend Michael and Sons to everyone.
Could not have been any better. Michael's job was professional and he explained what our options were and made our decisions easy. Wish everyone was as good
Henry did a fine job checking everything.Was very nice and respectful.
As usual I had exceptional work done. I've had multiple jobs done by this company and their technicians are always polite, knowledgeable, willing to educate, and hard workers.
On time, quick preventative maintenance performed.
He did a wonderful job and He gave good tips and recommended maintenance plans
Having problems with my hvac, I remembered the jingle and decided to give them a call. I’ve had 4 different services and techs. All very professional and very nice. One was for an electrical quote. I really like that I could join their care plan and get discounts on services that include hvac, electric, and plumbing. It’s a one stop shop!
Jose was a professional. He dressed smartly, was very courteous and provided a thorough post-work briefing. Super job Jose!
Aware of Covid precautions, professional and courteous. On time. Took time to explain all work.
was very pleased with today's service call. Alexia was on-time, professional and personable. She worked quickly and efficiently. Highly recommend! :D
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
