How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for HVAC system maintenance
Clear ✕All 1,124 Google reviews tagged “HVAC system maintenance” · showing 120
Michael and Sons did great work and Darrin was awesome
The tech (Khori) was extremely thorough and meticulous He was not in a rush explained all the things he was doing and telling me what I can do to get the longest life of my units I wish all tech were a good and honest as he is
My HVAC serviceman Jordi and plumber Anthony arrived within minutes of each other and got mfurnace tuneup and water heater services done. They went over everything they did in detail and recommended potential followup services that might be needed before much longer so I could keep those in mind for later. Great service done quickly....thanks, guys!
My service was fantastic. Salah is incredible he fixed our issues immediately with my AC system. I’m really satisfied.
Both technicians provided professional and friendly service.
Did fantastic I hope that I have him back every time to fix my heating and air conditioning very professional and friendly he deserves a raise
Great as usual
Ryne and Miguel, the two technicians, arrived promptly and provided good service.
Darrin is so nice and respectful, he knew what he was doing. I will recommend him to my friends. Have a blessed day.
Same day call. Fixed inoperable AC unit. Prompt, professional, and competent to. AAAA++++
Professional, did a great job, courteous.
The technician was very cordial and a pleasure to speak with. Worked diligently the entire time.
Carlo did a great job of getting everything completed in a timely and thorough manner. He was polite and explained everything very well. Have used Michael & sons for the service plan in the past and will continue based on our experience with Carlo
Nick was awesome. He great advice on our new HVAC systems.
Justin did a great job on our HVAC system estimate
Khori was thorough with his work and showed to be helpful in addressing the issue with the HVAC thermostat.
My heating maintenance was due and Connor Mills was the technician assigned…He did a thorough & splendid job and explained the whole process as well as gave suggestions/advice on how to better maintain my HVAC system…I would highly recommend him.
Jordi Myles was at my house today doing heating unit seasonal maintenance. Jordi is super nice, very knowledgeable and punctual. He was also very careful to leave my house and yard like he found them. He let me know about sludge in my drain lines and he put in pan pads in both systems. He showed me pictures and…
Had a thermostat issue and Miguel was very thorough and gave clear explanations for what was happening and what he was doing to correct the problem. Excellent Service!
I had another terrific semiannual HVAC checkup. Kelsey was fast, communicated clearly about possible upgrades without hype or fear tactics. I’ve employed several HVAC contractors over 20+ years but find Michael & Son has kept my system working the most consistently.
Alexia with the Michael & Sons service team was very professional and knowledgeable in his work to inspect our HVAC system. He performed multiple test very quickly and throughly.
Technician Nicholas was courteous and respectful of property, and really knew what he was doing. The heating check was done on time, and he installed a UVC light sanitizing system, and cleaned up afterwards very thoroughly. The price and financing options were within the expected range for the job.
Angelus, with Michael & Sons, was pleasant and very helpful explaining the necessary maintenance for our heat pumps. He answered all our questions and thoroughly checked things out and was on his way.
Excellent expertise and knowledge. Very easy to work with. Very personable and honest.
The Michael and sons technician, Bruce, did our bi annual Check up on our HVAC systems. He was polite and efficient. He took his time on each HVAC Unit I did an excellent job
Jordi did a great job. Quick and detailed!
Awesome job. Courteous and determined!
Alexia was great!! She came in got the work done and educated me on stuff that would help and why!! In the end we are very satisfied and will definitely have her back!!
Very thorough in explaining the results and recommendations from my AC unit’s maintenance inspection.
Carlo was prompt, very informative and pleasant to work with. I would recommend Michael and son for all their work.
Carlo Rivera arrived at my home on time as expected. We discussed the problem of the condensate leak on the old system. Carlos inspected the unit and gave me reasonable options to address the issue. After much effort on his part, we agreed on the best option considering the age of the unit and cost of repair vs…
Michael and Sons is the best so far in our book. Chris was professional and very helpful. He went the extra mile by helping me replace some lightbulbs on a ceiling fan. He gets an A+from me and my husband.
Tarik came today to do the HVAC inspection and as always he was friendly professional and respectful Gave me all the information pertaining to the results and answered all my questions He has been here before for other jobs and I highly recommend and appreciate him
George came before the time , which was perfect and he was very professional and polite, and explain all the questions I had!
Always a great experience! Very thorough and professional
Darrin was great. He was taking care of our annual HVAC servicing. When I told him that we had a separate appointment to do the servicing for the furnace side next week, he took care of both at the same time - - saving me the hassle of another appointment and saving me money at the same time.
Fantastic job by Santiago! He was very knowledgeable and would ask for him again!
Great young man. Knew what he needed to do and worked in a timely manner.
Erique did a great job and had a very positive and professional attitude. I highly recommend him and Michael and Sons for any of you HVAC, Plumbing, and electrical needs.
My HVAC Inspection (Heating) with Henry went very well. He’s always professional and efficient and I like his mannerism. Overall, I was satisfied and pleased with the service.
5-star service across the board. I could not have asked for, nor expected, a better customer service experience. A++++++++++++. Same day service on a net-new install for the whole-house filtering system. EXCEPTIONAL service!!
I had a regular seasonal service and was very impressed. I just switched from another provider and expected more or less the same, but Jordi from Michael & Son set new standards in service. In addition to his a/c skills, he was a very good communicator.
Very professional, on time & knowledgeable!
John is very professional and extremely knowledgeable. He took the time to answer my questions in a way I could understand. He took the time to do the job completely, not rushing to get done. John is very pleasant and personable as well. His is worthy of a five star rating.
Great Customer service Connor had a great personality and informative in craft. Will call again and recommend the service provided Thanks
John, showed up on time, explain what services he was prepared to perform which was to do two HVAC tune ups. He took pictures of the equipment and any areas of concern and shared his suggestions for potential future improvements that may be needed. Nice work at the quoted price.
Jordi, a true professional and extremely detailed. Arrived as scheduled, respectful and knowledgeable of job at hand. Will request Jordi for next project. Very happy and pleased Michael and Son.
Very good
Henry came out and inspected our HVAC system. He was on time, courteous, professional and knowledgeable. We are thankful for his assessment and will continue to use Michael & Son for all our HVAC, electric and plumbing issues.
I had the team do the annual Spring inspection for the two HVAC units of my house. Miguel was very knowledgeable and efficient in his work. Highly recommend him!
Arrived on time and was very professional and thorough in her inspection of the AC system. Provided excellent feedback on maintenance and recommendations.
Great job by Ivery I have total confidence my unit is ready for another year at least.
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Knowledgeable and professional. High quality
New item, same level of high service. Matthew did a great job responding to my injector grinder pump service. === On time, kept me well informed, improved the venting from old setup, clean work area afterward, product works great (new tankless Rinnai). Ryne provided great service - recommend! Follow-up: Same for…
Darrin is amazing and I’d like to request him for all my future appointments!!
Frank Castaneda was the plumber who helped me, doing the plumbing inspection and some repairs the same day. He explained everything to me ahead of time clearly.
The plumber was very professional, friendly and caring and carefully described for me the concerns. Courteous young man.
Excellent service and attention to detail!
Very professional and did a great job.
I've had multiple horrible experience with Michael's and Sons. I had an electrical issue and called their service. I paid for everything recommended including work that had nothing to do with my original issue, nearly $6K. Low and behold two days later breaker is flipping again and now I am having to call a…
We just switched to Michael and Sons because we had an emergency on the weekend, and our regular HVAC company (and all the others we called except Michael and Sons) had an AI voice answering the phone, and could not help us. Michael and Sons was the only company that had a live, sympathetic and helpful human being.…
Santiago came and performed maintenance on my hvac system and advised on possible reasons for my circuit breaker tripping. After troubleshooting, cleaning the system and having the amps upgraded he was able to pinpoint the problem and replaced a part to finally get my unit working again. Very friendly and hardworking.
Always on time, knowledgeable and troubleshooting efficient Miquel is very thorough and knowledgeable about HVAC. I appreciate him taking the time to not only educate me but answer all of my qyestions witg kindness.
Alexia was on time, was very efficient in servicing our units, and very patient when answering my questions. She is an excellent hvac technician.
Very detailed and friendly service
Technician was on time, professional and knowledgeable! Highly recommend.
John Alonso was very professional and knowledgeable.
Alessia from Michael&Sons was knowledgeable and professional. She provided us excellent service and didn't leave until all out questions were answered.
Gave us a great price for a new unit. Very honest and professional. Would recommend 100 percent. Not pushy and addressed all my concerns and more. He was super knowledgeable and had some great suggestions. Very happy.
He did a great job
Let's see if what Will did works. Marcus came last night and the fuse only worked a couple hours. Will should be back sometime next week to put in new strips.
Excellent, courteous service. Informative and knowledgeable.
Jordi was a great! Very courteous. This is my Go-to company. Always great service
Carlo was the man. He was friendly and respectful, best of all he did an awesome job. Thanks M&S!
Henry the technician was great. Very thorough and communicative. This was routine check, but he was very timely and courteous. He took good pictures and explains everything. We regularly use Michael and Sons for all our plumbing, electrical and HVAC needs. The techs are all nice, knowledgeable, use quality parts,…
Shalita B was the service tech that responded to my request. She was fantastic. From her quality of work to her informative review of the service she excellent. I’ve had work done by Michael and Sons before and it has always high quality and I would highly recommend them.
Well mannered. Prompt
Ismail completed my yearly AC inspection. He was on time and courteous. Every tech I have encountered with Michael and Sons has been great to talk to and work with. Received recommendations and will follow up in the future.
Great experience working with Alexia.
Ivery was fast and friendly.
Jordi was fantastic when he was completing our hvac tune up. Very communicative with what he was doing and touched base with us after every step to keep us well informed. He was able to paint a crystal clear picture of how our unit was functioning. He even took extra steps to deep clean our unit for us to ensure…
I used this company for HVAC. My AC wasn’t blowing cold air. The tech, Durham, was awesome. Prompt, friendly, and professional. He took the time to answer all my questions and walk me through what he was doing. 10/10 In addition, Carlo came to do a maintenance check and walked me through everything he found and…
Excellent service provided by Kacey - courteous, punctual and efficient - could not ask for better - Highly recommend!
Technician was extremely knowledgable and communicated his findings to me well. He explained the repair options to me in great detail and didn’t apply any pressure to purchase unnecessary repairs or upgrades. I’m very satisfied with the service and the repair results.
I could not be less satisfied with the service received from this company. Called for hvac support and the problem is worse than when it started. Upselling, obvious lies, and breaking of parts only to recommend purchasing new ones seems to be the business model. Stay far away. This company is predatory and doesn’t…
Abdel was professional and very considerate of our pup, while doing a full duct cleaning and sanitization. We look forward to our next service with Michael & Sons.
Shalita was great! Incredibly thorough and very knowledgeable !
Ms Alexia did a wonderful job explaining to me what was done and also recommended some items with no pressure on buying anything. She was very friendly I recommend her along with Michael and son for service.
Josh did an excellent and professional job. He checked all my plumbing. Miguel Rivera did an outstanding job today. He cleaned both units and connected a full checkup 8/5/26 Jordi did an amazing job and was very professional and pleasant!
Durham Gonzales was thorough in his HVAC inspection work and clearly explained his findings and recommendations. He went above and beyond in attending to every detail so the problem was resolved.
Very friendly, quick and professional. Gave helpful suggestions for upgrades and replacements.
A great experience as always!
Our technician Yousef was friendly, knowledgeable, and efficient. Excellent service experience.
My technician was Alisha Harris and she definitely earned her 5 stars. I called the company to have a maintenance check on my AC unit and she did a very thorough job while being personable and professional. If I need follow up service, I will request her.
Had an Electrical Inspection with Andrew. Very professional and efficient. Provided us with advice and recommendations to improve the safety of our home. We really appreciate the quality of Michael and Son
Ismail has been a great help and explained everything in detail. Juan was awesome. Informed of us everything that he was doing, gave us tips, and eased our nerves. Definitely will be using Michael and sons again because of the customer service representative and Juan!
Wonderful customer service I do appreciate this company
Ismail did a great job letting us know about issues with our hvac. He was able to get a new UV bulb installed and clean out all microbial growth from the unit. Really happy with his professionalism and efficiency.
Abdel (Aladdin) was great!! He did a very thorough job in cleaning my ductwork. Aladdin definitely went above and beyond to help insure that I understood what he was doing He gave great advice. Thanks so much
A great job done by my technician today. She was helpful, knowledgeable, and was very easy to talk with. Thanks so much MS
I had an amazing experience with George. This is our second time using him for maintenance. He was very knowledgeable and respectful of our home. Will continue to use Michael & Sons as long as he is around.
Carlo Rivera, an HVAC technician from Michael & Son, conducted a routine HVAC system checkup on my two residential units. This service is included in my annual maintenance agreement. Mr. Rivera was on time and very professional. He performed the required service expeditiously and reported his findings to me at the…
George did a great job explaining what he did. He’s very thorough and is a great representative of your company.
Darren did the HVAC maintenance efficiently and on time he also explained clearly what additional things we can upgrade in the hvac and explained what he did for maintenance clearly! Excellent work, Darren
Professional and knowledgeable
We used a different plumbing company for over twenty years. They took out loyalty for granted so we switched to Michael & Son. Extremely happy that we made the change. Fast, excellent service. The technician was terrific. Addition review: We were so pleased with the service for our plumbing repairs that we are…
Henry was great. Polite explained everything and did a great job. Would book him each time if I could.
Well mannered and very detailed broke down everything to where I understood what he was talking about
Great service rendered Very professional and knowledgeable Give high recommendations to anyone who is looking for a skilled HVAC Technician, Alisha will provide good care and service on time while keeping you well informed throughout the service visit.
We had routine service completed on our HVAC. The technician Ismail, was very courteous, explained what needed to be fixed and why. I like to know why something is being suggested ☺️ Appreciate him and the service.
What should have been a routine inspection of my hvac system turned out to be a disaster. My fairly new system was working well. The technician opened the air handler and compressor and shorted out the system. I was told they would send out an electrician to fix it. I contacted Michael & Son and was told it would…
Update! Andrew Hyatt did a fantastic job with the plumbing inspection and repairs. My hot water is actually hot!! He was very professional and took me step by step through each repair. Update! Andrew Faison fixed my electrical issues today. He was very professional, explained what was happening in terms I could…
Juliano is the man!!! Great guy, great service, friendly guy. Couldn't have gotten a better repairer
Very knowledgeable and respectful did a great Tune-up
Top notch professional His knowledge of the job Outstanding . I told him that There was a popping noise When it comes on he said he can fix the problem and he did. He deserve a good raise when he’s evaluation comes around great job Jordi.
My experience with Michael and Sons was very positive. Scheduling the appointment for maintenance was easy. The two team members showed up on time, and were very courteous, professional, and knowledgeable. They explain the maintenance plan to me thoroughly, and were very thorough in the HVAC service they…
Houston was very informative and professional. He explained options and the actual conditions in the crawl space.
Very thorough and insured that I understood the electrical job he was doing.
Angelus did a great job. He was very professional and shared with me everything he was doing and what he found. Thank you.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
