How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
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Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for HVAC system repair
Clear ✕All 616 Google reviews tagged “HVAC system repair” · showing 340
Justin was delightful, professional and gave us background of his knowledge with HVAC systems and other areas of maintenance. He provided information on the type of unit required for my modular home and a quote on what it would cost to repair or replace my HVAC unit. Thank you Justin. Oh and ladies, he’s a tall…
Outstanding.
Timely and thorough service call. Explained all findings with costs and benefits. Maintained clean work space. Worked to get a complete understanding of the problem and came up with a simpler and less expensive solution to the problem that I had thought. Thoroughly professional. No pressure.
Joseph was able to identify the problem and schedule a resolution. He was very conscientious and extremely competent.
Very knowledgeable, respectful, and timely
Khori was thorough with his work and showed to be helpful in addressing the issue with the HVAC thermostat.
Timely arrival with service completed and explained to my satisfaction
On time, friendly and professional. They were very flexible when I had to adjust our appointment time. Super helpful!
Carlo Rivera arrived at my home on time as expected. We discussed the problem of the condensate leak on the old system. Carlos inspected the unit and gave me reasonable options to address the issue. After much effort on his part, we agreed on the best option considering the age of the unit and cost of repair vs…
Great job Adam, very professional and very effective. He solved my AC problem for 1/4 the price I was quoted by a different company.
Alexia is awesome!!!
Khori did a very professional job!
I have to give a huge 5-star review to Salah with Michael & Son. From the moment he arrived at our home, Salah was professional, friendly, knowledgeable, and an absolute pleasure to work with. What impressed me most was the amount of time Salah took to explain everything. He didn’t just come in, diagnose the issue,…
Miguel did an outstanding job. He was very courteous and communicative throughout the whole process.
5-star service across the board. I could not have asked for, nor expected, a better customer service experience. A++++++++++++. Same day service on a net-new install for the whole-house filtering system. EXCEPTIONAL service!!
Marcus was all-around a fantastic technician. Extremely friendly, courteous and professional. He got right to his work, explained the situation/problem and discussed the solution and next steps. Everything was done in a timely manner. Ask for Marcus for your AC needs !!
I had a faulty GFCI outlet in my garage. Michael and Sons responded within five hours and made the repair.
George was friendly, polite, professional and very knowledgeable. I could not possibly have had a better provider.
Problem fixed! AC back online.
Miguel was amazing. He took time to explain everything needed and why. M&S is our go-to for repair and maintenance.
Miguel did a great job resolving the issue with my HVAC system. I have used Michael & Sons a few times recently and they never disappoint!
Ismail and Jim did a great job. Explains reecommended repairs and options.
Yousef was very professional, punctual, and knowledgeable. Very satisfied with level of care. We will be requesting him by name for future service.
Water heater leaking and had to be replaced
Knowledgeable and professional. High quality
I've had multiple horrible experience with Michael's and Sons. I had an electrical issue and called their service. I paid for everything recommended including work that had nothing to do with my original issue, nearly $6K. Low and behold two days later breaker is flipping again and now I am having to call a…
We just switched to Michael and Sons because we had an emergency on the weekend, and our regular HVAC company (and all the others we called except Michael and Sons) had an AI voice answering the phone, and could not help us. Michael and Sons was the only company that had a live, sympathetic and helpful human being.…
Jordi was amazing and helped us out when the second floor of our home lost AC. He explained everything thoroughly and was very efficient with the repair.
Micheal & Sons were very professional reasonable priced and fixed my problem in no time I would refer them they are good
Came out to look at our HVAC unit and was great at explaining everything! He came out the same day we had issues! Excellent service would definitely recommend.
Santiago came and performed maintenance on my hvac system and advised on possible reasons for my circuit breaker tripping. After troubleshooting, cleaning the system and having the amps upgraded he was able to pinpoint the problem and replaced a part to finally get my unit working again. Very friendly and hardworking.
He was pleasant and very efficient i would welcome him back anytime
Angelus was great! Very polite and respectful, kept me informed of the process and the price while he was here, and fixed our unit quickly. He was even cheerful despite it being 9pm on a Saturday! Highly recommend
We had an after hours hvac problem, it was 90 degrees in our house and we were panicking. Getting the appointment scheduled was easy and I actually got to talk to a person instead of ai. Our tech George was absolutely fantastic! He walked us through everything with ease and made a bad situation so much better! I…
Very helpful and informative.
Groovy was a great communicator, with a great sense of humor and he did a great job explaining things to me.
The technicians are always great. This repair was covered under warranty so the price was amazing this time.
Khori was great, he was very knowledgeable and professional.
I used this company for HVAC. My AC wasn’t blowing cold air. The tech, Durham, was awesome. Prompt, friendly, and professional. He took the time to answer all my questions and walk me through what he was doing. 10/10 In addition, Carlo came to do a maintenance check and walked me through everything he found and…
Technician did a fine job but I am very disappointed in Michael and Sons and Trane for not standing behind a warranty that had expired by 2 months. I will not use either of them again.
Josh did an excellent and professional job. He checked all my plumbing. Miguel Rivera did an outstanding job today. He cleaned both units and connected a full checkup 8/5/26 Jordi did an amazing job and was very professional and pleasant!
Well, pump repair. Service technicians were both excellent. It was an emergency repair due to no water. They were quick to assess and repair the problem all within one working day. Would recommend them and use them again for future service.
Abdel (Aladdin) was great!! He did a very thorough job in cleaning my ductwork. Aladdin definitely went above and beyond to help insure that I understood what he was doing He gave great advice. Thanks so much
I scheduled two appointments days in advance because I needed to coordinate with two other people. A few hours before the appointments, they randomly canceled one of them! They do not respect your time. In another occasion, a technician came and gave me a quote for around $4500 for an HVAC fix which I repaired it…
A miracle worker! All Good!
Very thorough and respectful.
The recent activities have not been good. The AC and furnace were replaced, But the AC stopped working within two days, and I had to have someone come out to fix it. Also, it turns out that the condensation from the coil was just allowed to drip into a wooden box and not taken away by piping. There was apparently No…
Professional and knowledgeable
Yousef was very professional and efficient.
Juliano is the man!!! Great guy, great service, friendly guy. Couldn't have gotten a better repairer
Very professional and polite. Darrin was also good to my 2 dogs and cat while fixing my a/c
Yousef was very knowledgeable and gave me different options. He took pictures to show me and explained what I was looking at. He was very friendly, timely and knowledgeable about the service.
Top notch professional His knowledge of the job Outstanding . I told him that There was a popping noise When it comes on he said he can fix the problem and he did. He deserve a good raise when he’s evaluation comes around great job Jordi.
Yosef at Michael and Sons did a wonderful job in an emergency AC visit last night. He was able to fix our quickly and went above and beyond to get us back up and running!!!
We are so pleased with the service we received from Michael and Sons. The service experts are professional, friendly and knowledgeable. We will continue to use them anytime we have an issue. A special thanks to Shawn, who despite having to come late at night, took the time to make sure the work was right and to explain everything he did. Thanks so much!
Santiago was WONDERFUL. Poor dude spent 3 hrs in our crazy hot attic but got the work done w a smile. Great experience.
I have used M&S for multiple services including HVAC and water heater replacement. They are always timely and professional. Communicate well and guarantee their work.
Jordi was amazing. He did Fabulous work on the unit and a fabulous job at telling me exactly what he did and what he found. I was so impressed by him that I plan to add a service contract with Michael and son for my rental.
Santiago Contrera was very friendly and professional. He gets 5 stars!
John was great. Prompt and friendly. Gave recommendations.
Ms.Sharlita Bryan our M&S technician did a wonderful job repairing our HVAC unit. She was very knowledgeable and explained everything she done from diagnosing the issues and making sure we understood what was going on. Any questions or concerns we had she answered them with no problem. She completed the job in a…
Honest, reliable, speedy! Well-informed and walked me through options.
Very straight forward discussion around our current unit and options to achieve our goals in cooling the house. No pressure to “decide today” which was a nice change from other companies. Look forward to continuing to work with him for the installation.
Technician fixed it for a reasonable price However, 3 hours later it breaks. Called a different company and they fixed it for a fair price and 10 days later it is still working.
Impressed with the service experience at Michael & Sons. I scheduled online and had a tech at my home the next morning. Adam did a heckuva job getting to the root of my issue and laying out options for working through the problem. Great outfit to work with!
Miguel was very nice and professional TY
Adam came out to check on our HVAC within 2 hours of calling. There was no charge as we had just had service a couple of weeks prior. Customer service never disappoints!
Adam found the problem immediately and fixed it.
Technician was courteous and kept me informed on what was happening.
Darrin came in and got the AC fixed with a new motor. He had it running again in no time. He was incredibly polite and had his job done efficiently. I appreciated his hard work. Highly recommend!
Shalita did excellent job troubleshooting and repairing the AC unit and the ecobee thermostat. She was friendly, knowledgeable and professional. She explained every step. She checked everything connected to the unit. Now I have AC and a working ecobee thermostat!
Miguel did a great kin!!.
Mr. Bounagui was very professional, helpful, courteous and knowledgeable. They provided same day service and were outstanding in every area. I highly recommend.
Fixed light switches so that they both worked on top and bottom of stairs
Shalita was fantastic and very knowledgeable! She did a great job explaining all options and being willing to work with me on what I wanted to do.
Service was fast and efficient. Miguel the technician was knowledgeable and personable took the extra time to explain the issues and options to fix.
Kacey did a great job diagnosing my a/c problem late at night. And had the patience in explaining it to me with pictures taken of the unit.
During my routine service, my technician Erique informed me of water leak in my HVAC unit upstairs. He seemed genuine in diagnosing the issue & initially tired to level my unit but since it was getting late, we scheduled for a follow up service apt. He arrived promptly with his coworker Nick. They both spent…
Kacey did a great job, and he was very professional. Even though it was a last minute addition to his day, he worked through and got the job done.
My AC went out and Tarik worked late to get it going again. It was a great experience.
I drove a hour back home to have my AC repaired. Technician (kacey) never called once he was dispatched. He arrived at my house and left. Now I’m still stuck with a 90 degree house and a 9 month old baby. I had to drive back to a family member’s house at 1am.
6/2/2026- Miguel came out to us on a day that was close to 100degrees. Our upstairs unit was blowing out hot air. This was especially problematic with my husband had a hip replacement the day before. He fixed the issue for us quickly and helped us learn about the maintenance agreement. We did not realize that the…
Connor was able to come the same day we had an issue with our AC unit. He was able to diagnose the problem quickly and resolved it. He also checked the entire ac system and its working condition to ensure everything was in excellent working order. Connor was very professional and personable. Overall, he did an…
My rating is specific for Mohammed Bounagui, the technician who came to service our HVAC and correct an issue from a previous technician who did not do the install properly. Prior to Mohammed, the quality of the workmanship was lacking. After speaking with management, we now know we can request specific technicians.…
Andrew was amazing! I shared the inspection report and he was efficient and helpful.
So professional! Absolutely would use them over and over again. Was so impressed, I bought a maintenance package!!
Andrew was superb, a walking encyclopedia of knowledge on air conditioning. He fixed my AC issue in 30 minutes!! He is a great addition to the Michael & Sons team.
Tech did a great job, very nice, knowledgeable and cleaned up everything when complete.
Carlo was excellent in diagnosing the issue with our HVAC quickly and fixing it. So happy that I chose this Michael & Son over others. They were able to schedule appointment on short notice and showed up on time. I know whom to call the next time I face any issue.
Yusuf was informative and kind. He is a consummate professional - he spent time telling my wife and me what the issues were, what the fix was, and what to do or expect in the future.
On time paid attention to detail and resolved the problem very quickly.
Technician was terrific!!!!! He has helped me several times and a wonderful person
Peter, and crew did an amazing job knowledge, easy, and helpful with everything needed to be done. Would use MnS for any household fixing
Great service!
Our technician was great he quickly diagnosed the issue and repaired the HVAC for it to operate accordingly.
James was knowledgeable, friendly, and handled our plumbing installation quickly and professionally!
Carlo was great! He was very polite and helpful. At a very stressful time, he showed up on time, answered my questions, and got my AC back up and running.
Mohammed was our technician and he was amazing. On time, provided a quick fix and thorough explanation. We have used Michael and sons twice now and both times we were able to get same day service and repair. I seldom leave reviews, but wanted to make sure I recognize good service when I receive.
Today Jesiah came by to fix what he found last week. This man is awesome. Sorry to hear that he is leaving the company. Is sad that companies always loosing the best people . I wish him all the best and i hope the next person is coming in going beyond and above like Jesiah.
System was down, Michael & Sons responded same day and Santiago had the problems diagnosed and fixed in a short time.
Great service. The technician Santiago was awesome. He was professional and answered all my questions patiently. I really appreciate it when Technicians take the time to answer the questions. Overall, I am going to come back to Michael and Son Services again if there are any issues with my HVAC. I highly recommend them.
Very professional and explained everything that was wrong and had to be done and the cost.He did his job cleaned up and left.He always communicated with me whole time he was there and what he did and what needed to be done.
Darrin was great. He quickly root caused our AC issue and fixed it in short order at a reasonable cost.
Santiago from Michael and Sons was very accommodating and worked at my home with us until 930pm ensuring we we 100% satisfied. He was organized, methodical, and took photos and videos of everything! He let me watch and ask questions and never got annoyed! He even pointed out when I raised a good question! He pointed…
Technician Marcus Mitchell performed at a very professional and knowledgeable level. He met and exceeded expectations!!
Santiago was very prompt, courteous, and skilled. He addressed our issue and even explained a lot on how our system works and how to maintain. I would 100% recommend him to anyone.
Our upstairs HVAC unit was no longer cooling. We were schedules relatively quickly and Christopher was very thorough in his assessment and work! Great customer service and easy to work with! We are glad to have things back up and running for summer.
Miguel is the best HVAC technician this company has. I came home to the thermostat at 80+ degrees and called and scheduled an appointment requested him specifically was let down to know that he wasn’t available. And then to my surprise he was assigned to my house fixed the issue within 15 minutes and always delivers top-tier service.
Fantastic and incredibly fast service from a very knowledgeable, thoughtful and thorough technician. Thank you again, Yousef!
This was a very positive service experience. I have used Michael & Son for HVAC services for years. I contacted them for a seasonal service tune up on our two systems. Mr. Jordi Myles was professional, knowledgeable and went out of his way to take care of our property. I felt confident that we were getting top…
They are very professional. Explain all your options to you in order make an informed decision.
Kacey was Awesome! He does Great work! Got right to it , told me what I needed , fixed it and was done! He is very knowledgeable, friendly and professional! I would love him to do my HVac system every time Thanks Kacey for a job Well Done!!!!
Excellent experience with Yousef from Michael and Sons. I would trust this guy to do work in my house and his opinion for my HVAC system.
Outstanding service from our technician. We had an hvac blower motor go, which caused a small electrical fire and pushed electrical smoke through our upstairs bedrooms. I was intent on getting an issued professional shop to do the work. Miguel is too notch, help with pricing considerations, no sales pitching. High…
HVAC AC stopped working and it was after 5pm so Ryan got here the very next morning. In no time he had it fixed so Grateful since the weather is really starting to heat up !!!!!!
David and Alex were both excellent. Ryan went above and beyond on 3 different trips to get me up and running. Very knowledgeable and capable. They diagnosed my needs and then took care of me same day! Thanks guys!
Mohammed did a great job.
Polite, prompt, and attentive. Highly recommend
Great team and service. They show up early. Get the work done quickly.
Andrew was great! He identified the issue quickly and solved the short promptly and professionally. He provided pictures, videos and clear explanation of the problem and resolution.
Mohamed is the man! Diagnosed my issue in mere minutes and had me up and cooling not long thereafter. Totally professional and just a super nice guy.
Erique Zuniga came back and repaired everything and was able to let us know that everything is working good now. We were very please with his service. The service was under warranty.
Yousef did an amazing job start to finish. Quickly diagnosed the issue, had all proper parts for repairs, would have him back again.
Ryan was polite and did a fast job identifying the problem and quickly fixed it.
My technician, Andrew, was so knowledgeable that it took him no time to assess the problem and fix it for me. I thought I was looking at a Big Bill and it turned out to be $95! This guy really knows his stuff, so much so that I tried to poach him for the technicians team at caterpillar. But he's loyal to Michael and Sons!
Erique was so great! He very clearly explained everything to us and he was so welcoming. He was very patient with our pups and we would love to work with him again.
Carlo and team did a great job. They are very professional, and did an excellent job explaining their work and the new upgrades. I highly recommend.
Khori did an excellent job. He answered all my questions and explained them so that I could understand them. He even changed my filters for me. Above and beyond service!!
Carlo and Thomas were both super friendly, knowledgeable and fast. Got my hot water heater and AC serviced and running at tip top shape.
Miguel was very informative and was able to correct the issue we were having. He also explained what next steps would like and gave options to fulfill those.
Expert and honest highly recommended
Jasper brought our dead outlets back to life. He was really honest and thorough in explaining the problem and the options. He was super friendly and seemed like a great mentor to the newer gentleman that was with him. I would definitely request him the next time we need any electrical work done. Follow up: we’ve…
Courteous and professional
I hardly leave reviews but my service technician who came to my home for my service call was very good. He was very nice and knowledgeable, he told me what was happening with my system to the point I actually understood what he was saying. Every question I had he answered and made sure I understood. I would…
Ryan Garbooshian was very detailed and found the problem fairly quickly. The few service calls I’ve had with Michael and Sons can be hit or miss at times, but I was extremely happy with Ryan. The part that needed to be replaced, he had on the truck and fixed it pretty quickly And was able to answer any questions I…
Christopher McMasters was my technician today and provided fantastic service. Knowledgeable, professional and polite - quality team members like Christopher will keep me a customer with Michael & Sons in Raleigh. Thank you !
Service was great. I’m very satisfied.
My AC went out yesterday afternoon and I made an appointment online which was very easy to do. Today Andrew arrived on time and was very polite and thorough. He explained the issue with my HVAC, installed the new capacitor and answered my questions. I will definitely call Michael and Sons again based on the service today! Thanks so much!
Very quick service, courteous and professional appearance.
7/25/26 Andrew Large identified the issue with the HVAC unit and explained the issue so I could understand. 😄 Andrew ordered the part and had the unit up and running as good as new. Outstanding service call by Michael & Son. 8/27/25 Edward Collins from Michael & Son Heating/Cooling provided the yearly maintenance…
Santiago serviced my A/C unit He was very nice and on time The service completed was a deep cleaning and the installation of a UV lighting system sanitizer. I was shown before and after pictures and videos. I'm very satisfied with the work done on my Heating and Cooling system.
She was great!
Above Excellent work and detailed information great feedback and solution options for a older home thx much appreciated 👍👍
Be careful to check what they are replacing and charging. They mark up cheap parts 2400%. A 20 dollar part will cost you 600 dollars to install. More expensive than an attorneys time. Ask questions and you can probably save a ton of money ordering parts online and replacing your self.
Understood my issue, identified possible solution. Seemed quite knowledgeable of issue, made necessary revisions to electrical system. Hopefully issue is resolved.
The technician was very knowledgeable and very professional. He explained everything that needed to be done and gave me a detailed listing as well as estimates. He also took pictures and showed them to me and explaining everything that he was going to do. I would definitely recommend Michael and Sons to everyone.
Having problems with my hvac, I remembered the jingle and decided to give them a call. I’ve had 4 different services and techs. All very professional and very nice. One was for an electrical quote. I really like that I could join their care plan and get discounts on services that include hvac, electric, and plumbing. It’s a one stop shop!
Easy to schedule a service request online. Technician showed up precisely as scheduled, very friendly and professional. Update: we’ve had water heater replacement , some indoor electrical, and a heat pump compressor repair done by Michael & Son over the past year. Every service trip has been top-notch.
Fast and friendly service.
I have been using Michael and son for the last 6 years ,they are prompt and professional, the most important thing to me in any service is being honest Thank you
Alexia was prompt, efficient, and knowledgeable about my HVAC issues, and she has a wonderful attitude suited for genuine service. I hope you get her on your next HVAC service call.
Conner did a great job on our repair. He was quick to get to our home, was informative, helpful, and left the area looking great.
Yousef was friendly and knowledgeable.
Robert and the rest of the team were excellent. They showed up right on time, were super polite, and answered all of my questions. I'm always thrilled with my service!
Brandon came out to trouble shoot an AC issue. Turns out I was due for a new unit. The next day Tyler came out to figure out financing and which one was best for my house. Excited to have it installed before the summer. Thanks for your help. Both of them were very professional.
Michaels and Son HVAC Service did an excellent job in installing my new unit. The technicians Shawn and Stephan were great and kept us in the loop as they were working. I am pleased with their work.
Tarik was kind and very knowledgeable, he was determined to fix it right away and he did! So grateful!
Very professional and respectful of my home regarding cleanliness. Shared with me how to clean and maintain my new unit. He walked me through all the steps he did in the installation. Very happy with the installation process and service from Marcus.
Adam Parker was very helpful and did a great job 👍🏻
I have been a Michael & Son Whole-Home Maintenance Plan member for the past year and couldn't be happier - especially after getting burned by another company before this. Everyone who has come out to my house is professional, knowledgeable, and incredibly thorough in the work they do. Today alone, I had James…
Efficient, thorough, and friendly!
Miguel was great. Plan on using him and/or Michael & sons for my future maintenance needs.
Kacy, the tech guy came on time and was very easy to talk with; he explained in an understandable way a complex issue. He was fast and got the problem fixed quickly. Thanks Kacy
Darrin was highly professional, kind, polite and had a great expertise in HVAC system. He provided a good repair service to our satisfaction.
Great attitude & knowledgeable. They offer a great warranty & financing.
I was very pleased wirh the work and the kindness of the tech. Very professional
Andrew, our technician, did a superb job. He was well mannered and took time to explain the issues so we could understand what was going on and the options available.
Erique was phenomenal, very detailed did excellent work and went above and beyond to ensure the work was fixed.
Quick, effective, knowledgeable, professional. Edit. Problem came back 6 days later. Had to wait for them multiple days. Called elsewhere and had service within 24 hours.
Unfortunately, my Yelp review was removed for suspicion that I was bias and worked within the industry. God forbid I research equipment and attempt to help my senior citizen father. He chose to continue service and get a thermostat installed by M&S, and seemed to be confident in the tech - perhaps only after I had…
After a winter storm we had damage to our HVAC. Despite a bigger scope than initially thought, our technician Santiago went above and beyond to get our heater back up and running on the same day and preventing further damage. Great responsiveness and thorough work!
Carlos was excellent. Quickly found the issue and explained in detail. Repair was quick and Carlos was an excellent communicator even suggesting to get a regular checkup to let me keep my extended warranty having looked at the age of my unit and the repair history. Very satisfied.
Will was awesome! Quick and thorough, very much appreciated
Josiah was absolutely amazing. I was so impressed with his skills and professionalism. He was on time very communicative and fixed my problem immediately. I will definitely use him and this company again so organized and professional Josiah was great.
Thomas has helped us several times now with this HVAC issue. He is diligent at his work, and a professional that makes sure the job is done correctly.
The technician on the job, Santiago, quickly discovered why my heating system was malfunctioning and provided tons of details to help me determine the best next steps. Overall great experience — besides the heating problems of course 😅
Andrew was fabulous and very knowledgeable with my dinosaur system where another company was not.
Prompt and courteous
I called for service and received an appointment the same day. The tech- Yusuf was courteous, prompt and the installation was completed the same day.
Prompt and easy. Kacey had calm and relaxed energy which made the worries about what the repair would entail easier to deal with.
Amazing customer service and call. We got a text and call when technician was coming, including picture to know who to expect. Andrew came and diagnosed our issue in 15 minutes or less. We had struggled with this issue for 2 weeks, and he fixed it fast! We didn’t even pay over $100! I will absolutely use Michael &…
Miguel is fantastic! extremely nice and personable
We had Micheal and Sons come out to give us an estimate on repairing our system versus replacing. They were professional, transparent and let us make the best choice for our family.
available for day-of service, took the time to walk through everything with us, did an excellent job, very happy with the results!
Chris was very professional and knowledgeable during the service call. He also made time to make the interactions very personable by sharing stories about our family. I would highly recommend him for any service related call
John did a great job , very nice called on his way to house, arrived on time , clean professional service person. Entire experience was wonderful from start to finish.
This business does good quality work. We've done a plumbing and HVAC through them. They clean up after themselves, tell you what they recommend with no pressure and are professional.
Miguel was thorough and explained everything in detail. Great customer support overall. We signed up for the yearly maintenance package as well.
They arrived the same day I called, fix the issue without delay. The price was fair. The guy was professional and explained everything to me.
The best service pros ever! Justin is the best.
David and his colleague were diligent, polite and efficient. Very impressive teamwork. I highly recommend them. They deserve a bonus for doing such difficult work.
Carlo was amazing! He was on time, knowledgeable and kind. It is nice knowing I will always receive great service when working with Michael & Son’s.
William was so professional, explained everything clearly, and showed me the available options without the up sale pressure.
Our technician was on time and performed the job very quickly. He gave me a few suggestions going forward with out plumbing system. Great job!
Lost my heat and called Michael & Son. Justin had us back up in no time.
Branden found the problem right away. Very professional.
Connor was most professional, personable and thorough. He worked diligently to service the unit, offer solutions and respected my opinion. I will surely call on M n S again. Thank you Connor, you rock!
My heating unit stopped working early this morning and Johnathan came out this afternoon. After examining the unit and getting it restarted, he was able to diagnose what was causing the problems we continually had with it and recommend a solution finally fix it. He was courteous and professional.
My HVAC Technician, Will, provided professional, friendly and courteous service and had my system back up and running in under 30 minutes. Will explained all the technical aspects of the issue and repair and also got me back on track with my home care warranty agreement. Michael & Son are always able to exceed my…
Brandon was very knowledgeable, prompt, courteous, and helpful. I would love to have him back for any other repairs and check ups.
Excellent service
Miguel did a great job.
We were able to get an appointment the same day. Mohammed was prompt, respectful , and replaced a faulty component in our furnace, restoring our heat. We will definitely use Michael and sons again!
Professional, Knowledgeable,. Very much appreciated.. thank you Mohammed
Justin was amazing in helping me to understand what was happening with my system. He was kind, patient, and friendly. I’ve always had the best experiences with Michael and Son and have recommended them to friends when they needed new systems. The company is extremely easy to work with and the techs that I’ve worked…
Brandon did a fantastic job cleaning and repairing suystem
Khori responded to our late evening request, investigated the issue and resolved the problem quickly. We could not have been more satisfied with his professionalism and experience. Thank you & I will definitely call Michael & Son Heating if we experience another issue in the future.
Yousef did an awesome job explaining the condensation process ..: Very professional and knowledgeable.
Michael and Sons (Adam Parker technician) did an outstanding job with a late evening furnace call. He was patient, talked us through our concerns and showed my husband each part of the system we had questions about. He was thorough, knowledgeable and professional. We highly recommend Michael and Sons.
Hired Michael and Son a fifth time. This time for a furnace that wouldn’t heat. The igniter wore out. Once replaced the furnace returned to normal operation. Also added a UV light to help sanitize the air as it passes through the duct work past the blower motor. Responsive service. Friendly, professional staff both…
Mohammed was awesome! What a cold , miserable day to work outside but Mohammed was so professional. Always friendly and knowledgeable. Great attention to craftsmanship. Five stars!
He did a good job with my elderly grandmother she expressed how wonderfully he treated her got her heat up and running on one of the coldest mornings of the year
Great service and professionalism. Very informative on what was going on with my unit. True tech.
Great experience after 3 other techs from another hvac company. He was able to fix the issue!
Miguel and Carlo were very professional and knowledgable. Was on time and thorough with his work. Thanks to Michael and Sons for keeping us cool.
Very professional and knowledgeable.
Justin was very thorough and did a great job diagnosing the issue and walking through all the avaialable options to address it. He took the time to make sure everything was done correctly and with the highest quality.
On time, helped me figure out my issue right away which happened to be this huge ice block caused by wires hooked up incorrectly.
He did a great job was professional but he left a couple of things at my house someone needs to tell him
Professional, quick service. We've used them for years for plumbing, electrical, hvac and always great work.
Yousef was fast and accurate in fixing my heat. He was very professional and I highly recommend!
Jake was really professional. He examined the service areas and made recommendations all while not coming off as seeking to make money. He provided education on current codes and warranty value of proposed service repair. As a result, I gained peace of mind of a professional making my home and family safe.
Years later and still loving Michael and Sons. They've taken great care of us. William Wren was our tech today for routine maintenance and our appointment was 12-6, he called to see if he could come early, ABSOLUTELY. And now he's come and gone and its not even noon yet. Love that, and not waiting around all…
Miguel was excellent. He went above and beyond to diagnose and fix the heating issue. I switched my annual plan to Michael & Sons after this visit.
Technical was on time, found my problem and recomended service. I'm very happy with my experience with Michael and son.
Brandon was a fantastic service rep! He came a day prior to the appointment and was able to fix the issue in under 30 mins! He also helped me know the warranty of the inducer motor and did a great job.
William did a great job troubleshooting and repairing the HVAC.
Adam was very knowledgeable and professional. He was honest and transparent. Great communication and attention to detail. We have always had a great experience with Michael and Sons.
Sean Dunbar was awesome! He showed up on time and was courteous and respectful. Sean knows what he’s talking about and did not try to sell us things we don’t need. I would recommend M&S without hesitation.
They deliver what they promise. Lamar has been an amazing professional and is always prompt, courteous and knowledgeable.
I got a call back from Michael and son. They said the technician had used the wrong code to price it and they’re going to give me a credit back for some of the work. I appreciate your effort in doing this to correct their error. Thank you very much.
Great service , could not be happier
Great service on a Saturday. Everything was thoroughly explained and shown to me.
Michael and Sons Thomas Hyatt was the most professional and knowledgeable service technician! His troubleshooting thought process was very sound and logical. He utilized all of his resources to attack the issue.
Tech was great, and was super professional.
Michael & Son has always be expediente in their response for any repair situation I’ve found myself in. 10 out of 10 recommend
This company behaved unprofessionally, inefficiently, and unethically. I received mitigation services for a bathroom leak which on the second floor, damaging the carpet there and the engineered wood on the 1st floor. Things seemed okay to me until my insurance adjuster inspected their work. The carpet was cut…
Steer clear of these guys! I suggest reading ALL the reviews. Don't be fooled by their 4.8 star rating. They push for good reviews to make those pop up first--hiding the numerous and very recent bad, horrible and scary reviews. They replaced our AC unit in August and botched the install causing us to go through…
Thank you for the help Miguel! The dudes a stud! Knowledge, helpful, honest (I do know a little about HVAC) looking forward to our next meeting to get things resolved! Thank you again!
Yousef was awesome. Notified me ahead of his arrival, diagnosed my issues quickly, walked me through my options, and did same-day repair. Very friendly, very professional. Four-stars due to the price. Their standard price -- as quoted to me -- for replacing a Honeywell damper motor is $555 without their service…
Thomas came out on a Saturday morning to fix our AC. He was very knowledgeable, polite and explained the issue well. Did not have the part needed, but will get it ordered immediately and replaced as soon as it comes in. Great service, as always with Michael & Son.
The team was very professional, quick, and efficient. They removed our old HVAC system and brought up the new system with zero trouble or noise. When they were done they ran through everything with us and answered all of our questions. Definitely recommend them.
My technician Miguel did a fantastic job. After asking a few questions about our problem, he quickly had an idea of what was causing my unit to fail. He said he would have it up and running in a few minutes and he kept that promise. He also gave me some tips I was unaware of, even after many years of technician…
Travis was phenomenal and explained our HVAC issue. He provided options to get our system running optimally. I will be asking for him, specifically, in the future.
Excellent, explained in detail the issue and also explained about future possible issues.
Sean arrived on time, was very professional & knowledgeable. Very helpful in fixing our system. Thanks, Gary
Miguel was very polite and professional throughout his visit. He walked me through what he tested, the results and what my options were moving forward. He is an excellent ambassador for your company
Will was super helpful, explained everything and all our options and got us up and fixed. Very friendly and personable.
Great experience with Andrew L. Super friendly and knowledgeable!
Michael & Sons is always helpful and convenient for many of my needs HVAC. EDWARD in particular is always helpful respectful professional and resourceful.
Showed up on time. I had to have the job completed in 6 hours because I was leaving. The job consisted of about 11 parts and a recharge. He completed the task with about 45 minutes to spare. It is running fine after 3 days. DICK
Notification about the need for repair Friday at 9:00, appointments available for next day (Saturday) in the afternoon. Problem solved in no time, technician extremely friendly!
Arrived on-time. Quickly located and resolved my issue. I could not be happier with Micael and Son
Very good job. Diagnosed it right away and repaired it. Very courteous.
M and S lied to me said their representative arrived on site and could not connect to anyone so he moved on and I was going to have to wait behind other calls. The problem is I had already called them 30 minutes earlier to tell them they had missed the service window. After the phone rep "spoke to a manager" the…
Justin Farrell is a great ambassador for Michael $ Sons. He arrived within 2 hours of me placing a service call for an HVAC repair. He diagnosed the fault quickly and got the system back up and working efficiently. He was able to offer great advice and recommend new products that would help smooth running in future. He is a great asset to the company.
Miguel was very courteous and friendly. I was impressed he was able to fix my HVAC system in a single afternoon the same day I called for service.
Miguel was knowledgeable, thorough and positive. Very impressed with service, both technically and customer. Diagnosed the problem before looking at the system, but still took all steps to be completely sure. He made the repair quickly and was sure to let me know what he did and the system is back to 100%. Great experience.
Yousef came out to help me with my HVAC system, and he was super helpful and informative. They fixed my HVAC issues and quoted me a very fair price too, and provided expert insight and offered a variety of options to help my system work more efficiently.
Yousef was on-time, courteous, professional, and got the job done quickly!
Michael and sons charged $589 for an air conditioner contactor which is really $12. Got nearly ripped off.
Yusuf did a fantastic job. Ac went out last nite here by 10am diagnosed and repaired in 30 minutes!!
Had a great experience with our plumber, Jon Ryckman. Super knowledgeable and thorough.
I got my AC replaced by Michael and Sons in 2017 but the compressor broke this year in 2025 and had to get it replaced for 3k (i believe this was for labor only for one day of work). :( Other than the price, very friendly and professional and answered all the questions we've asked and sincerely gave us a few tips to…
Thomas C. was incredibly nice, informative and diligent. I wouldn’t want anyone else to help me troubleshoot my HVAC problems.
Our service technician, Miguel, was super knowledgeable and friendly. He took the time to answer all my questions and was very thorough in his diagnostic checks. Would definitely love to work with him again! UPDATE: We had Lewis come out and do an estimate for us on replacing our system. He was very patient and…
Yousef was prompt, professional and fixed don’t AC unit within 30 minutes. Very happy with his service!
Called in with a clogged drip line and and full drip pan at around 6:30pm, by 9:30pm Brandon had our system up and running again. With someone who has a newborn, 3 year old, and a recovering wife, I really appreciated the sense of urgency they had in getting my air back on. Great customer service through and through definitely recommend.
We are very pleased with the service provide by our Tech Andrew. He was very professional and friendly and knowledgeable about our issue and didn’t not take long to fix it. We think that it was a bit expensive to fix but we are grateful we was able to pay to get it fixed. it was reading 84 degrees upstairs and I…
I have had quite a few different technicians from Michael &Sons work on my AC and plumbing and gas systems in the past 6 months and I have been extremely happy with the quality of the work, but also the friendly nature and thoroughness of the technicians. These are the folks that have come out: Josh Litvak, Edwin…
Our AC went out after normal hours and Johnathan was awesome! He got there within a couple hours and got everything up and running really quickly. I will definitely be using Michael and Son with any future HVAC issues now!
Carlo was friendly, knowledgeable and patient with me and the kiddos watching him work (from a safe distance) and even took time to explain to us what he was doing for our HVAC units.
Thanks for coming out after hours.
My technician was Darrin W. He took his time explaining my problem to me and explained what he would recommend. I appreciated his patience, being professional and all with a smile. My husband and I had a lot of questions and Darrin answered all with a smile and explained pros and cons. Customer service was…
Horrible service, can't get the unit that they installed which is still in warranty repaired and running for more than a few months. Management is not responsive. I used Michael and Sons to diagnose and HVAC issue. They said the HVAC was fine but the problem was a breaker. They charged me around $264.00 for the…
The tech. YOUSEF did a great job, and was very professional. He explained all our options, and repaired our problem. Thank you
Easy to schedule and get support when I've had issues. I've been on a maintenance plan for several years. Not always the cheapest, but they definitely always do a great job. Most recently Ryne helped me with my plumbing and Darrin helped me with my HVAC. Would definitely recommend.
Bi-annual maintenance. I forgot to ask to have uv bulb and surge protector installed from recommendation at previous service. Tariff was able to do both in addition to the maintenance. Very professional.
Very good Work, got the job done in a good amount of time, Jonathon Webb was very professional and a very good person and worker! Our dogs liked him too!
Thomas was a "super chill" guy 😬. See what I did there? Because HVAC ... anyway, Michael an Son's seems to hire great folks. The repair diagnosis was quick, accurate, fast. Got great advice for when I need to get a new unit and fair pricing. They came to the house fast and in the window of time they promised. Great experience, thank you.
Yousef completed the job quickly and efficiently
Thomas from Michael & Sons is an absolute professional. He listened well, diagnosed the issue quickly and took time to explain it. Provided solutions and a low cost quick fix. I would definitely do business with them again. Great job Thomas!!
I tried Michael and Sons for the first time. I had a great experience with the tech Miguel. He was quick to diagnose the issue and got the system running. He was thorough, polite and professional. I’ll call Michael and Son the next time my HVAC needs service, and hope to get the same great customer service.
I first contacted Michael and sons to help with an issue I had with my garbage disposal. The technician that came by was extremely helpful and fixed the small electrical issue. I had pretty quickly but then spent the last 15 minutes of this visit trying to convince me to buy into the whole home maintenance plan that…
We’re very satisfied with how Marcus handled our HVAC issue. He was honest, professional, and resolved the problem quickly—without pushing unnecessary expense like many other companies do. It was a great surprise to pay a fair amount (less than $100) and have our cool home back. We’re happy customers and will definitely call Michael & Son again.
Jonathan was great. He patiently diagnosed and fixed out AC, and he even made friends with my German Shepherd and threw the ball for him.
William was super professional. He was very knowledgeable of his trade. All around nice guy. Was great to have him as my tech.
Service was on time, quick and courteous!
I was most impressed with Michael’s work and with his ability to let me know what he was doing and in providing me with suggested options for future work. Very personable and a pleasure to work with!
Very professional and courteous, knowledgeable and friendly
Very professional and explained service in detail.
Don was amazing! He was here same day and fixed our AC issue quickly- we would absolutely call Michael & Son again if we have any other issues
Upstairs HVAC didn't work yesterday and now it works today! I chose M&S because of Sean Dunbar!
Called because the HVAC was not cooling very well and had a zone damper stucked closed. The tech found that I was low on refrigerant and topped it off for $500, pretty expensive for 2lb of 410a. I was also charged another $100 for the diagnosis, which does sound reasonable to me. He did spend some time looking at…
Durham Gonzalez reached for the appointment on time. He was very knowledgeable and provided recommendations on our HVAC. He also checked the unit to make sure it was working perfectly.
The HVAC technician, Thomas was wonderful. He was there early, fixed the problem, chatted with my children, and taught me a bunch of things to help keep my house cool. He also answered all my pestering questions. Ten thumbs up. Will call again, 100%.
Thomas did a very thorough and detailed job running diagnostics and troubleshooting our issue.
I always turn to Michael & Son when we have an AC issue and they’ve been able to help us every time; this past time our technician Thomas C. came out when our upstairs AC stopped working, provided excellent service, and gave me great advice on how to improve and maintain our systems so it’s less likely to happen in…
Wonderful experiences as we use Michael and Son for all our home repair and maintenence now! Always easy scheduling and the techs are terrific, a few months ago we had Kareem out to our home and he was on time, efficient, pleasant and did a great job. We bought the Home Care Program, and have been getting…
We've had our AC, Hot Water Heater, and Charging unit all replaced and installed with Michael & Son Services and they've all been great!
We have used Michael & Sons for a number of projects over the last 15 years. Always quality work that keeps our home up and running. Their tech Nick helped us out with a water pressure issue this last week. Within minutes Nick had the issue diagnosed and was able to get the part replaced. Great work! Quality Work!…
Tim came out to check my plumbing issue and I was very pleased with his service. 3rd plumber to come out and he went straight to the issue and fixed it! Shortly after, Adam P came out twice to fix my AC issue and got the job done!! Thank you both!!!!
As always, Michael & Sons came thru for me. Very informative and explained what I needed vleatly
Let me tell yall, Johnathon Webb was about the best person I possibly could have asked for and worked with. A tree was struck by lightning not 30 yds from my house and he spent hours trying to find the problem as to why my AC wasn’t working. I cannot say thank you enough to him.
Miguel was excellent, professional and very informative.
Every service person that Michael and son sent is very knowledgeable and through. I've been very satisfied with this company and their technicians. Tremayne Moses does an exceptional job.
Friendly competent serviceman. Explained everything well and showed up timely.
Allen, our service tech was courteous and friendly. He was able to identify the problem with our A/C unit and get it back running and heating again.
Technician was excellent, courteous, friendly and professional.
David came to help figure out a couple of wiring additions that we needed. He gave me several options and scheduled a convenient time to get the work done. He was very polite and professional.
Miguel is always professional, courteous and knowledgeable. Got the job done in no time.
Satisfied %100.
Logan mankin great help in freezing rain cold day got heat back on ! Thanks Have a great new year!!
Taylor was extremely helpful, patient and knowledgeable. I recommend him 100%! Since my original review I have used Michael and sons multiple times. All of their technicians have been professional, knowledgeable, and helpful. I am pleased to say that more than 2 years on I would still give them five stars. I've…
Excellent service and honest thank you
Yousef was informative, polite, and efficient. The house is much warmer now!
Michael & Sons were quick to respond. The technician was friendly, knowledge, and professional. The work was done quickly, neatly, and at a reasonable rate. Couldn't be happier. They've earned another customer.
Thomas was very professional! He did a great job repairing the unit and communicating with me along the way.
They fixed the problem and it was not an easy one to solve. Great communication.
As always Mr Moses was prompt, knowledgeable and professional. He's been out to my house to remedy several issues I've had.
I forgot to post this so will now as I go to leave another exceptional experience. 90 degree day on the weekend, air conditioning goes out. I don’t know who to call, by Sunday house is 90°. I’m leaving town in the AM and have pets. Any company I called had emergency service that could be there in two days. I…
Great prompt service
Great job all the way around as usual!
Prompt and courteous service!
Thankful for Nicholas Coblentz. First, his arrival and professional greeting upon entering may home was stand off. Next, the respectful way he went about analyzing, explaining and completing work was remarkable. In summary, his attention to detail and awareness of customer care made me very grateful.
Our technician Edward arrived on time and worked extremely hard to make sure our AC was running smoothly. I would also want to take Yosef for coming over immediately to make sure the job was done correctly anansd effectively. Overall awesome service.
Knowledgeable, quick, and clean. Thomas also explained some other maintenance tips that would keep my system running well.
Great and timely service and the techs are knowledgeable. He explained the process and gave opinions on the cost.
Outstanding! My first experience with Michael & Sons. Thomas was professional and very knowledgeable. He took time to explain everything as he inspected and evaluated the system. Outstanding service!
Same day service, fixed everything.
Middle of summer, woke up to no AC. Before end of day, sitting in a cool house. Happy! Adding this review the following summer. My opinion has not changed. Miguel and Don came on time and did a great job! The speed at which you can get an appointment always amazes me. Great company.
Excellent service! We had Miguel Rivera as our HVAC tech for a sudden system issue- he was very thorough and explained all the service elements before he performed them to confirm I was in agreement. Can’t recommend these guys enough!
Terry Jackson was great and very professional. He explained everything and showed pictures. We would like to have him come out every time we have an issue with our HVAC.
Kristopher was amazing! He would not quit until he found the root of the HVAC power issue... so thorough. Answered all my questions. Wonderful person as well. Thank you!
The rep got out to our home in the early part of the service window promised. He was very clear in speaking with my wife and I. He was also very respectful of our property: (wore covers over his shoes when walking inside and treating the crawl space with much respect).
Very professional and courteous! Excellent customer service! I love that I get real time updates and a text with a picture of whom I am expecting! Very affordable and incredible service every time they come out! I would go with no one else!!!
Polite, efficient, knowledgeable. Highly recommended
Tarik was informative, professional and super helpful. A technician like him is why we use Michael & Sons for all our hearing and cooling services. We felt assured and would have Tarik as our technician again any and every time!
Justin was awesome !! He clearly explained what he was doing and articulated a follow up plan. So nice, so professional, so caring. Michael and Sons are very lucky to have such wonderful employees as Justin
Awesome and efficient. I worried about the time to fix only 1 hour. Need HVAC
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
