How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for heating system installation
Clear ✕All 99 Google reviews tagged “Heating system installation” · showing 40
Trenton was very professional. He answered all my questions. Excellent service!
Erique did a great job and had a very positive and professional attitude. I highly recommend him and Michael and Sons for any of you HVAC, Plumbing, and electrical needs.
This company is top notch. Requested service online Tuesday evening and had Miguel Rivera out the next morning at 10:30. Miguel was prompt and professional. He diagnosed the problem and made recommendations on how to proceed. 8/11/26 Had a whole house generator installed by Lamarius and he as every other technician…
Josh did an excellent and professional job. He checked all my plumbing. Miguel Rivera did an outstanding job today. He cleaned both units and connected a full checkup 8/5/26 Jordi did an amazing job and was very professional and pleasant!
The crew was very friendly and professional and completed the installation of the new HVAC systems very quickly. Great Job!!
Lewis Mustian is very knowledgeable, patient, and professional. He thoroughly explained all options and compared them with current system. I am comfortable and confident in our choice to replace our current system. Lewis is an outstanding representative for Michael & Son.
Great service. Very professional. Alexia is a great tech.
Called late Friday, Yousef came early Saturday. Very friendly and helpful. We basically already knew our entire unit would likely need to be replaced, but he wasn't pushy about it at all, gave us all the options and explained/showed us everything. Decided to replace, Sean was there later that day to provide…
New HVAC system was installed without issue. Team showed up as scheduled and finished in the expected time frame.
Understood my issue, identified possible solution. Seemed quite knowledgeable of issue, made necessary revisions to electrical system. Hopefully issue is resolved.
Friendly and addressed all my questions.
Very professional and respectful of my home regarding cleanliness. Shared with me how to clean and maintain my new unit. He walked me through all the steps he did in the installation. Very happy with the installation process and service from Marcus.
Juliano from Michael and Sons came to my home in Chapel Hill to give pricing on lighting installation for a new home. He was professional and thoughtful for the whole process. I would recommend this company. I chose them because of their advertising ads and was not disappointed. Call for Juliano from Michael and Sons for your next job
Sean gave us very detailed information and answered all the questions we had about the new hvac system that we were looking to purchase. Great customer service Sean
Very pleased with all aspects of this project. Removal and installation of new equipment completed and tested.
John did a great job , very nice called on his way to house, arrived on time , clean professional service person. Entire experience was wonderful from start to finish.
David and his colleague were diligent, polite and efficient. Very impressive teamwork. I highly recommend them. They deserve a bonus for doing such difficult work.
He did a wonderful job and explained on getting a new generator , thank you Lamarius for our estimate, and answering all my questions. Great job
Great customer service, friendly technician Durham. Explained things well.
An amazing job!
Prompt arrival for furnace replacement, job done reasonably quickly, courteous, clean, informative.
My furnace and my hot water heater both broke within a week. Michael and Sons was able to schedule me immediately. Joseph was a delight. He stayed a little extra to walk me through how to set up the smart thermostat for me and the members of my household
Same day service, on time, courteous
Trevor and his colleague were very professional and efficient. Why anybody would use anybody but Michael and Sons is a mystery! They are exceptional.
Justin L. came by within hours to give me an estimate for a new HVAC system. He answered all my questions and was out of here in an hour.
We’ve been using M&S for years and when our heating and cooling system had a catastrophic failure, they were able to come out within 2 days and get a whole new system installed in just one day. Their service is top notch.
Joe is very nice and professional during HVAC system installation. He answered my questions afterward about the system. No debris left behind. Definitely will use them again.
Very very friendly and knowledgeable staff. Easy people to communicate with
Steer clear of these guys! I suggest reading ALL the reviews. Don't be fooled by their 4.8 star rating. They push for good reviews to make those pop up first--hiding the numerous and very recent bad, horrible and scary reviews. They replaced our AC unit in August and botched the install causing us to go through…
Jeff scheduled our meeting with Michael and Son's to replace our old HVAC system that needed to go. Justin came to our home provided an estimate after thoroughly explaining all options available to us. We had already had one (unnamed) vendor cancel on us on the day of our install because our crawlspace was "too…
Very good job. Diagnosed it right away and repaired it. Very courteous.
Techs were professional, quick and able to provode solutions right away. Will look to use again.
My technician was Darrin W. He took his time explaining my problem to me and explained what he would recommend. I appreciated his patience, being professional and all with a smile. My husband and I had a lot of questions and Darrin answered all with a smile and explained pros and cons. Customer service was…
Horrible service, can't get the unit that they installed which is still in warranty repaired and running for more than a few months. Management is not responsive. I used Michael and Sons to diagnose and HVAC issue. They said the HVAC was fine but the problem was a breaker. They charged me around $264.00 for the…
Joseph was great! He was very polite, professional and spent time to make sure we understood everything.
We've had our AC, Hot Water Heater, and Charging unit all replaced and installed with Michael & Son Services and they've all been great!
The whole team at Michael and Son's has been great. From the 2 gentlemen that helped install our new ductwork and HVAC unit to the finance leaders to the admins that helped schedule our appointments. One in particular stood out, Mike Glavin. His professionalism, knowledge of water heaters, wells, plumbing and water…
Victor and his father worked together from 8:35 until 7:28 installing 2 new HVAC systems for me! They did a wonderful job; I am very pleased...the house is much warmer now! Thank you, Michael and Son!
Michael and Son is our go to for HVAC, electrical and water issues. We have never been disappointed. Always professional, on time and have financing options for the big jobs! Had a new HVAC system installed on Saturday. They were on time, professional and left the place cleaned up, not a speck left behind!!! Shawn and JT were great!!
That was perfect experience with technician Mohammad
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
