How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for heating system maintenance
Clear ✕All 252 Google reviews tagged “Heating system maintenance” · showing 40
Bruce did a great job in inspecting and cleaning our units and give us options
Angelus Breidenstein was the service technician with Michael and Son who came out last week to inspect my mother-in-law's two year-old heating unit. Angelus was remarkably professional, polite, and courteous and quickly conducted a comprehensive inspection of the attic unit. I very much appreciated the service he…
Alexia was professional, personable, knowledgeable, and she answered all our questions. On top of that, she was quick and efficient. She deserves Five Stars, our fellow Chicagoland native!
My heating maintenance was due and Connor Mills was the technician assigned…He did a thorough & splendid job and explained the whole process as well as gave suggestions/advice on how to better maintain my HVAC system…I would highly recommend him.
Alexia with the Michael & Sons service team was very professional and knowledgeable in his work to inspect our HVAC system. He performed multiple test very quickly and throughly.
Technician Nicholas was courteous and respectful of property, and really knew what he was doing. The heating check was done on time, and he installed a UVC light sanitizing system, and cleaned up afterwards very thoroughly. The price and financing options were within the expected range for the job.
easy scheduling process. Ryan, our technician, was very helpful thorough and informative. I definitely recommend michael and sons
Awesome job. Courteous and determined!
Always a great experience! Very thorough and professional
Michael & Sons technician, Ishmail El Merhaouil performed his inspection of our heating system in a very professional manner, explained everything completely and thoroughly, and was very polite and a pleasure to have working here.
Salah did a great job! He was nice and professional. He kindly explained the detailed results from the heating system maintenance check up.
Very pleased with service from Michael & Sons. Helpful and courteous staff.
Had an Electrical Inspection with Andrew. Very professional and efficient. Provided us with advice and recommendations to improve the safety of our home. We really appreciate the quality of Michael and Son
HVAC inspection
Update! Andrew Hyatt did a fantastic job with the plumbing inspection and repairs. My hot water is actually hot!! He was very professional and took me step by step through each repair. Update! Andrew Faison fixed my electrical issues today. He was very professional, explained what was happening in terms I could…
Jordi Myles was wonderful. Very personable, friendly and professional. He fixed our system in less than an hour!
Overall, great experience! So glad we chose them for peace of mind.
Gerardo Ruiz was very friendly and helpful
Alexia was fabulous. Efficient and professional. Terrific job, very knowledgeable on subject. Great job. Not 5 but 6 stars.
Technician Marcus Mitchell performed at a very professional and knowledgeable level. He met and exceeded expectations!!
The technician was friendly and professional. He did an excellent job performing the spring service on my heating system.
Outstanding service
On time and very courteous. Provided me with good recommendations.
Erique Zuniga came back and repaired everything and was able to let us know that everything is working good now. We were very please with his service. The service was under warranty.
Christopher McMastets was very professional, pleasant, friendly and knowledgeable and on time.
I had a very positive experience with Michael & Son Services. The technician Alexia Debose that came was professional, knowledgeable and informative during the hole process. I learned some HVAC basics during process and hope all their technicians are as good. I would recommend their services.
David was great. Very easy to work with and communicate.
He did a wonderful job and He gave good tips and recommended maintenance plans
Santiago was efficient, worked around my dogs and my work from home call schedule.
I’ve always used Michael & Son’s with my properties. They have always been competitively priced, knowledgeable, and kind going above and beyond. Just when I thought they couldn’t get any better the glass ceiling was broken today by Alexcia! She is the embodiment of what EVERY company needs, which is knowledge,…
Carlos and his helper did a great job, were very well mannered and cleaned up the debris from the attic. Highly recommended
He was great! Prompt and thorough. Hes been here more than once and I would be happy to have him as our regular service provider.
Thomas, was a great technician , he checked everything with diétalas and answer all my questions.
Fast and easy, confirmed everything is working fine, didn't try to upsell anything unnecessary.
Easy to schedule and service is quick, reliable, and honest. We did our recurring heating service and it was great as always.
Excellent Service! My maintenance Service with Michael and Son has been great .. highly recommend them!
This business does good quality work. We've done a plumbing and HVAC through them. They clean up after themselves, tell you what they recommend with no pressure and are professional.
He was very knowledgeable and informative of the process of what he was gonna be doing, very professional.
Provide good requested information in a professional manner!
Chris inspected the new Gas Furnace installed by ARS last June when prior one (with higher rater) was one year past warranty.Showed me photo of mold in duct and rust in a pipe. This inspection showed that they had not replaced the plenum where the mold was identified Very, very thorough inspection with a…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
