How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for heating system maintenance
Clear ✕All 252 Google reviews tagged “Heating system maintenance” · showing 60
Bruce did a great job in inspecting and cleaning our units and give us options
Angelus Breidenstein was the service technician with Michael and Son who came out last week to inspect my mother-in-law's two year-old heating unit. Angelus was remarkably professional, polite, and courteous and quickly conducted a comprehensive inspection of the attic unit. I very much appreciated the service he…
Alexia was professional, personable, knowledgeable, and she answered all our questions. On top of that, she was quick and efficient. She deserves Five Stars, our fellow Chicagoland native!
My heating maintenance was due and Connor Mills was the technician assigned…He did a thorough & splendid job and explained the whole process as well as gave suggestions/advice on how to better maintain my HVAC system…I would highly recommend him.
Alexia with the Michael & Sons service team was very professional and knowledgeable in his work to inspect our HVAC system. He performed multiple test very quickly and throughly.
Technician Nicholas was courteous and respectful of property, and really knew what he was doing. The heating check was done on time, and he installed a UVC light sanitizing system, and cleaned up afterwards very thoroughly. The price and financing options were within the expected range for the job.
easy scheduling process. Ryan, our technician, was very helpful thorough and informative. I definitely recommend michael and sons
Awesome job. Courteous and determined!
Always a great experience! Very thorough and professional
Michael & Sons technician, Ishmail El Merhaouil performed his inspection of our heating system in a very professional manner, explained everything completely and thoroughly, and was very polite and a pleasure to have working here.
Salah did a great job! He was nice and professional. He kindly explained the detailed results from the heating system maintenance check up.
Very pleased with service from Michael & Sons. Helpful and courteous staff.
Had an Electrical Inspection with Andrew. Very professional and efficient. Provided us with advice and recommendations to improve the safety of our home. We really appreciate the quality of Michael and Son
HVAC inspection
Update! Andrew Hyatt did a fantastic job with the plumbing inspection and repairs. My hot water is actually hot!! He was very professional and took me step by step through each repair. Update! Andrew Faison fixed my electrical issues today. He was very professional, explained what was happening in terms I could…
Jordi Myles was wonderful. Very personable, friendly and professional. He fixed our system in less than an hour!
Overall, great experience! So glad we chose them for peace of mind.
Gerardo Ruiz was very friendly and helpful
Alexia was fabulous. Efficient and professional. Terrific job, very knowledgeable on subject. Great job. Not 5 but 6 stars.
Technician Marcus Mitchell performed at a very professional and knowledgeable level. He met and exceeded expectations!!
The technician was friendly and professional. He did an excellent job performing the spring service on my heating system.
Outstanding service
On time and very courteous. Provided me with good recommendations.
Erique Zuniga came back and repaired everything and was able to let us know that everything is working good now. We were very please with his service. The service was under warranty.
Christopher McMastets was very professional, pleasant, friendly and knowledgeable and on time.
I had a very positive experience with Michael & Son Services. The technician Alexia Debose that came was professional, knowledgeable and informative during the hole process. I learned some HVAC basics during process and hope all their technicians are as good. I would recommend their services.
David was great. Very easy to work with and communicate.
He did a wonderful job and He gave good tips and recommended maintenance plans
Santiago was efficient, worked around my dogs and my work from home call schedule.
I’ve always used Michael & Son’s with my properties. They have always been competitively priced, knowledgeable, and kind going above and beyond. Just when I thought they couldn’t get any better the glass ceiling was broken today by Alexcia! She is the embodiment of what EVERY company needs, which is knowledge,…
Carlos and his helper did a great job, were very well mannered and cleaned up the debris from the attic. Highly recommended
He was great! Prompt and thorough. Hes been here more than once and I would be happy to have him as our regular service provider.
Thomas, was a great technician , he checked everything with diétalas and answer all my questions.
Fast and easy, confirmed everything is working fine, didn't try to upsell anything unnecessary.
Easy to schedule and service is quick, reliable, and honest. We did our recurring heating service and it was great as always.
Excellent Service! My maintenance Service with Michael and Son has been great .. highly recommend them!
This business does good quality work. We've done a plumbing and HVAC through them. They clean up after themselves, tell you what they recommend with no pressure and are professional.
He was very knowledgeable and informative of the process of what he was gonna be doing, very professional.
Provide good requested information in a professional manner!
Chris inspected the new Gas Furnace installed by ARS last June when prior one (with higher rater) was one year past warranty.Showed me photo of mold in duct and rust in a pipe. This inspection showed that they had not replaced the plenum where the mold was identified Very, very thorough inspection with a…
Michael and Son is a first-rate service firm. The technicians (shout out to Will this visit) are timely, courteous and professional. He explained a problem, discussed options, no pressure. Past work includes a tankless water heater and HVAC replacement (gas furnace and air conditioning). I have had nothing but great experiences with this company.
Thank you for checking in and making sure everything was taken care of.
Professional courteous knowledgeable and solved my problem
Devin Gamble performed my heating maintenance today. He was incredibly friendly and took the time to explain in detail all the services needed. Devin noticed some insulation had fallen on the floor during the service and actually took the initiative to vacuum it up! Plus, he was kind enough to bring in a couple of…
Great job! Very knowledgeable, great customer service!
Very satisfied with the inspection of the heating system performed. The tech was very informative about what might need to be done. I had a filter and he changed it under the house free of charge. He made recommendations for future upgrades but was not pushy about sales. Will definitely call M&S when more is needed.
Adam corrected our thermostat and our heat is working well now. He was helpful and professional. Ryan in customer service was also great to deal with.
Great service and professionalism. Very informative on what was going on with my unit. True tech.
Josh was a great technician! Went over and beyond to address and repair my various plumbing needs. Very nice guy as well.
Carlo arrived on time and was very professional in addressing my heating inspection and tune-up. He carefully explained what he was doing and his recommendations going forward.
You can count on professional people doing a good job.
Yousef came to my house because my heat was not working. First of all you could hear him coming from across town! The radio was so loud it shook my windows. After checking my unit, and fixing the issue, he proceeding to explain to me that if my heat wasn’t working I could run my emergency heat 24/7. I said only if…
Erique was great! He adjusted our scheduled time to accommodate my schedule, was kind, knowledgeable, and communicated his findings clearly
Jonathan was friendly as well as thorough with my HVAC maintenance, including documentation/photos. (Note the $200-$300 price selection was for their Essentials Membership; which is for the entire year: Winter and Summer Maintenance as well as electrical and plumbing checks). Previously the $300 cost was what I was…
Professional service on my AC unit, Don is the best thank you
Michael and Sons was able to schedule me for the same day I called to make an appointment. Mohammed performed annual maintenance on my gas pack. He was kind, knowledgeable and quick.
Jesiah was very respectful and professional. He explained everything he was going to do and recapped everything after with recommendations and findings.
Great experience as always with Michael and Son. Chris was very Professional and friendly. Will go to great lengths to provide explanations for each service performed. Highly recommend
Edward was very professional and remedied our heating problem
The service agent was knowledgeable and friendly. I had had a bad experience with another company, and Shed was thorough with his explanations and walked me through the process. I will be a customer from now on!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
