How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for heating system maintenance
Clear ✕All 252 Google reviews tagged “Heating system maintenance” · showing 140
Bruce did a great job in inspecting and cleaning our units and give us options
Angelus Breidenstein was the service technician with Michael and Son who came out last week to inspect my mother-in-law's two year-old heating unit. Angelus was remarkably professional, polite, and courteous and quickly conducted a comprehensive inspection of the attic unit. I very much appreciated the service he…
Alexia was professional, personable, knowledgeable, and she answered all our questions. On top of that, she was quick and efficient. She deserves Five Stars, our fellow Chicagoland native!
My heating maintenance was due and Connor Mills was the technician assigned…He did a thorough & splendid job and explained the whole process as well as gave suggestions/advice on how to better maintain my HVAC system…I would highly recommend him.
Alexia with the Michael & Sons service team was very professional and knowledgeable in his work to inspect our HVAC system. He performed multiple test very quickly and throughly.
Technician Nicholas was courteous and respectful of property, and really knew what he was doing. The heating check was done on time, and he installed a UVC light sanitizing system, and cleaned up afterwards very thoroughly. The price and financing options were within the expected range for the job.
easy scheduling process. Ryan, our technician, was very helpful thorough and informative. I definitely recommend michael and sons
Awesome job. Courteous and determined!
Always a great experience! Very thorough and professional
Michael & Sons technician, Ishmail El Merhaouil performed his inspection of our heating system in a very professional manner, explained everything completely and thoroughly, and was very polite and a pleasure to have working here.
Salah did a great job! He was nice and professional. He kindly explained the detailed results from the heating system maintenance check up.
Very pleased with service from Michael & Sons. Helpful and courteous staff.
Had an Electrical Inspection with Andrew. Very professional and efficient. Provided us with advice and recommendations to improve the safety of our home. We really appreciate the quality of Michael and Son
HVAC inspection
Update! Andrew Hyatt did a fantastic job with the plumbing inspection and repairs. My hot water is actually hot!! He was very professional and took me step by step through each repair. Update! Andrew Faison fixed my electrical issues today. He was very professional, explained what was happening in terms I could…
Jordi Myles was wonderful. Very personable, friendly and professional. He fixed our system in less than an hour!
Overall, great experience! So glad we chose them for peace of mind.
Gerardo Ruiz was very friendly and helpful
Alexia was fabulous. Efficient and professional. Terrific job, very knowledgeable on subject. Great job. Not 5 but 6 stars.
Technician Marcus Mitchell performed at a very professional and knowledgeable level. He met and exceeded expectations!!
The technician was friendly and professional. He did an excellent job performing the spring service on my heating system.
Outstanding service
On time and very courteous. Provided me with good recommendations.
Erique Zuniga came back and repaired everything and was able to let us know that everything is working good now. We were very please with his service. The service was under warranty.
Christopher McMastets was very professional, pleasant, friendly and knowledgeable and on time.
I had a very positive experience with Michael & Son Services. The technician Alexia Debose that came was professional, knowledgeable and informative during the hole process. I learned some HVAC basics during process and hope all their technicians are as good. I would recommend their services.
David was great. Very easy to work with and communicate.
He did a wonderful job and He gave good tips and recommended maintenance plans
Santiago was efficient, worked around my dogs and my work from home call schedule.
I’ve always used Michael & Son’s with my properties. They have always been competitively priced, knowledgeable, and kind going above and beyond. Just when I thought they couldn’t get any better the glass ceiling was broken today by Alexcia! She is the embodiment of what EVERY company needs, which is knowledge,…
Carlos and his helper did a great job, were very well mannered and cleaned up the debris from the attic. Highly recommended
He was great! Prompt and thorough. Hes been here more than once and I would be happy to have him as our regular service provider.
Thomas, was a great technician , he checked everything with diétalas and answer all my questions.
Fast and easy, confirmed everything is working fine, didn't try to upsell anything unnecessary.
Easy to schedule and service is quick, reliable, and honest. We did our recurring heating service and it was great as always.
Excellent Service! My maintenance Service with Michael and Son has been great .. highly recommend them!
This business does good quality work. We've done a plumbing and HVAC through them. They clean up after themselves, tell you what they recommend with no pressure and are professional.
He was very knowledgeable and informative of the process of what he was gonna be doing, very professional.
Provide good requested information in a professional manner!
Chris inspected the new Gas Furnace installed by ARS last June when prior one (with higher rater) was one year past warranty.Showed me photo of mold in duct and rust in a pipe. This inspection showed that they had not replaced the plenum where the mold was identified Very, very thorough inspection with a…
Michael and Son is a first-rate service firm. The technicians (shout out to Will this visit) are timely, courteous and professional. He explained a problem, discussed options, no pressure. Past work includes a tankless water heater and HVAC replacement (gas furnace and air conditioning). I have had nothing but great experiences with this company.
Thank you for checking in and making sure everything was taken care of.
Professional courteous knowledgeable and solved my problem
Devin Gamble performed my heating maintenance today. He was incredibly friendly and took the time to explain in detail all the services needed. Devin noticed some insulation had fallen on the floor during the service and actually took the initiative to vacuum it up! Plus, he was kind enough to bring in a couple of…
Great job! Very knowledgeable, great customer service!
Very satisfied with the inspection of the heating system performed. The tech was very informative about what might need to be done. I had a filter and he changed it under the house free of charge. He made recommendations for future upgrades but was not pushy about sales. Will definitely call M&S when more is needed.
Adam corrected our thermostat and our heat is working well now. He was helpful and professional. Ryan in customer service was also great to deal with.
Great service and professionalism. Very informative on what was going on with my unit. True tech.
Josh was a great technician! Went over and beyond to address and repair my various plumbing needs. Very nice guy as well.
Carlo arrived on time and was very professional in addressing my heating inspection and tune-up. He carefully explained what he was doing and his recommendations going forward.
You can count on professional people doing a good job.
Yousef came to my house because my heat was not working. First of all you could hear him coming from across town! The radio was so loud it shook my windows. After checking my unit, and fixing the issue, he proceeding to explain to me that if my heat wasn’t working I could run my emergency heat 24/7. I said only if…
Erique was great! He adjusted our scheduled time to accommodate my schedule, was kind, knowledgeable, and communicated his findings clearly
Jonathan was friendly as well as thorough with my HVAC maintenance, including documentation/photos. (Note the $200-$300 price selection was for their Essentials Membership; which is for the entire year: Winter and Summer Maintenance as well as electrical and plumbing checks). Previously the $300 cost was what I was…
Professional service on my AC unit, Don is the best thank you
Michael and Sons was able to schedule me for the same day I called to make an appointment. Mohammed performed annual maintenance on my gas pack. He was kind, knowledgeable and quick.
Jesiah was very respectful and professional. He explained everything he was going to do and recapped everything after with recommendations and findings.
Great experience as always with Michael and Son. Chris was very Professional and friendly. Will go to great lengths to provide explanations for each service performed. Highly recommend
Edward was very professional and remedied our heating problem
The service agent was knowledgeable and friendly. I had had a bad experience with another company, and Shed was thorough with his explanations and walked me through the process. I will be a customer from now on!
Justin was outstanding and professional.
Excellent customer service!
Very professional and attentive.
I’ve been using Micheal and sons for years and always call them when I need help at the house. Tyler Card was on time, professional and did an excellent job today. Thank you for sending the best!!
0 stars. Dec 27, 2024: Durham Gonzales (hvac conversions): disassembled our outdoor HVAC before realizing it was still running on LP and that the natural gas pipe did not exist. Also, the work he was there to do required a permit and an inspection. Neither of which had been scheduled. Coupe de gras, he had to…
The whole team at Michael and Son's has been great. From the 2 gentlemen that helped install our new ductwork and HVAC unit to the finance leaders to the admins that helped schedule our appointments. One in particular stood out, Mike Glavin. His professionalism, knowledge of water heaters, wells, plumbing and water…
Victor and his father worked together from 8:35 until 7:28 installing 2 new HVAC systems for me! They did a wonderful job; I am very pleased...the house is much warmer now! Thank you, Michael and Son!
Technician was fantastic , informative, skilled, and thorough. He's an asset to your team. Great experience!
I used Michael and Son for a routine maintenance and they discovered a problem before it happened and took care of it. Lou and his entire team from the dispatch to the tech, they absolutely treated me with the utmost respect... first class people I recently had an issue with my HVAC.. I consulted my friend in the…
Every service person that Michael and son sent is very knowledgeable and through. I've been very satisfied with this company and their technicians. Tremayne Moses does an exceptional job.
Rep. was really knowledgeable and professional in the work he did. He explained everything and gave me some suggestions to help keep my unit clean
David came to help figure out a couple of wiring additions that we needed. He gave me several options and scheduled a convenient time to get the work done. He was very polite and professional.
The service was provided in a timely and professional manner.
Great job by William Wren. Very professional and helpful.
Plumbers were most knowledgeable and efficient. Immediately went to work to fix our problems. Total gentlemen.
We use Michael & Son for plumbing, electrical, and HVAC. Strongly recommend. Everyone who has come has been great.
Miguel is always professional, courteous and knowledgeable. Got the job done in no time.
Quick, showed me what was wrong and how to correct if it happens again. very good job
Great experience.
Taylor was extremely helpful, patient and knowledgeable. I recommend him 100%! Since my original review I have used Michael and sons multiple times. All of their technicians have been professional, knowledgeable, and helpful. I am pleased to say that more than 2 years on I would still give them five stars. I've…
Yousef was informative, polite, and efficient. The house is much warmer now!
Great service and attention to detail. Jasper took time to explain the problems and the various ways we could resolve it. Highly recommend!
As always Blake makes sure that all electrical issues are fixed. I have been a customer since 2009.
Very easy to schedule.
I signed on with Michael and Sons years ago and it's been a great experience ever since. They're professional and reasonably priced. When the technicians come out for servicing they're always on time, courteous and work neatly. They not only maintain our systems, they've also installed new upstairs and downstairs…
Very good attention and excellent job.
Joshua Hall was very professional and courteous. He kept me informed about the entire process and would answer my questions. He worked quickly and was very thorough. He explained what scenarios could happen and what might be involved with them.
Mohammed, The service technician, did a good job replacing the evaporator coil Due to a leak. It took a while, but we were glad he completed the job that day.
Very professional and courteous! Excellent customer service! I love that I get real time updates and a text with a picture of whom I am expecting! Very affordable and incredible service every time they come out! I would go with no one else!!!
(2024) Michael & Sons was recommended to me by a colleague. I have been using this company for the past few years now, always a great service, no complaints. Kadell came to my house, he was on time, professional and friendly. He explained his findings in great detail with pictures, and gave me some recommendations…
Durham was awesome! I do factory automation maintenance and take pride in doing the job right. I was not happy with other HVAC contractor who flew in/out... Durham was very thorough He did the whole job while here. I look forward to working with M&Son as a company and Durham as a great tech. Thanks for the great service!
I’ve been using Michael and Sons for 5 years for everything plumbing, HVAC and electric. Great company always quick to respond and techs are super progressional. Danny our plumber is very tidy, pays attention to details and extremely professional.
The technician was very thorough and professional. Highly impressed with his service.
3/26/24 updating again to review Kadel Comper. Really impressed with the customer service (calling ahead to confirm arrival time, friendliness, politeness), knowledge and skills the young man displayed. 2/28/24 updating my review to include thoughts of J’Mario - a very thorough young man who did more than the…
Durham did an excellent job servicing my heat pack. He answered my questions and had detailed pictures. Michael&Sons is a great business.
Used M&Sons a few times for a sewage line break, various electrical and hvac work and most recently furnace checkup. They’re professional, have always been able to perform the jobs, give me good info to make decisions with, and are professional. I like that they combine several services in one company versus having to call multiple contractors too.
Many techs have been very knowledgeable and detailed. Durham Gonzalez is the latest and even offered to put the thermostat how I wanted it. Joe Manning from their HVAC department is very knowledgeable, explained everything in detail and fixed my erv. He answered all our questions in terms anyone can understand. Eric…
Miguel , was very polite. He explained everything to me.
Miguel came out to service our heating unit, it wasn't starting up. After working diligently to get the board unit installed, he spent time verifying that everything worked, whilst explaining what and why things have to be specific ways. Was very clean and organized.
Kristopher did a fantastic job explaining the 'what and the why' behind his recommendations. He was quick and efficient, and I'd recommend him to anyone needing HVAC service.
The technician Marcus was very knowledgeable and kind. He took the time to explain everything.
Amazing service, tech was very knowledgeable and thorough. Will use for my other properties.
Tim was on time, polite, and took time to answer all of our questions.
Michael and Son Heating and Air Conditioning was a pleasure to work with. We didn't have any problems, but wanted to start a quarterly service maintenance plan to head off any issues. They got in touch with me right away and scheduled Timothy to come out and look over our system, correct any installation issues (new…
Very thorough and informative service.
Michael & Sons cares for our home and for other properties. Why? - Because the bi-annual maintenance plan is reasonably priced, effective and convenient. - Because the technicians are professional, efficient and communicative. - Because our units have been well-maintained under their care. I highly recommend them.
Miguel serviced my system today and did a fantastic job. I'm pleased that he explained what needed to be done, and spoke about the entire system. Great customer service. Thank you
This morning, Daegan came to our home, identified the electrical problem, and fixed it quickly. His calm demeanor and professionalism helped us. Thanks to him we are safe.
Tim was awesome... Keep that guy around..
The most responsive plumbing, electrical and hvac company I’ve worked with in Raleigh. On time and they explain the issues and provide different solutions.
From the first time I called till we told our technician, “Thank you,” Michael & Sons were polite, courteous, attentive, helpful, and understanding. They were quick to respond, easy to work with, and provides options.
Miguel Rivera was one of the best service technicians I’ve had the pleasure of working with. He was professional, knowledgeable, and explained everything in detail. Thank you, Miguel!
Tom was right on time, extremely knowledgeable about plumbing, tankless water heaters, and knew every detail about our heater specifically. Diagnosed the problem very quickly, and provided a quote. Very professional.
Great service and great helpful information about my ac system maintenance repair and nicely friendly person tell me what happens and what do next time . I'm grateful for knowledge he tell today
Professional, informative, knowledgeable, work completed in timely manner, always polite.
I highly recommend them!
Excellent service.
Very thorough. Randy explained what he had done and what may need to be done.
Tech Miguel was very professional and knowledgeable , he pointed out (and did) few things which I was never told in last 7 years . Kudos to him !!
Jason went above and beyond outstanding customer service!!!!!
They are super professional and do top end work. Definitely the best.
Our tech, Michael Brothers was great, very kind and attentive.
Miguel and Marcus did a great job servicing our HVAC units. They were very knowledgeable and provided a detailed explanation of what was done.
Miguel was great! Did our HVAC inspection today helped with a quick repair same day and made recommendations for service I knew we needed. He was able to set up my next appointment as well for repairs
Needed review that turned into a replacement. Professional review, advice and workmanship. Would highly be recommend.
Kind and knowledgeable service technician. Fixed my issue quickly and the cost was fair. Very poor time management and customer service by this company. I had a 10a-12p window that they did not show up for. I was not notified by the company, I had to call myself to check in and the representative on the phone told…
HVAC blower fan cover was taken apart to inspect the internals of the blower fan and the HVAC tech did not install all the fasteners back in place and the blower fan cover was basically left open to suck air from outdoors. I realized this after starting to notice a rattling noise that appeared after the inspection.…
Miguel performed a yearly inspection on our heating system. He was very personable, thorough and professional, explaining the work that was performed and any options for improvement to our system. Durham, his assistant, was also very personable.
I enjoyed meeting Miguel and found him to be very respectful, kind, and fun to talk to. I’m glad that he came out to do the maintenance on my home and would welcome him back in the future!
Excellent Service Miguel Rivera did an awesome job! 🙂
Did a very great job thanks.
Very professional and timely service and honest technician.
called for leak in gas line. They said they did not have the part and will contact us. Five days later after multiple phone calls to the company initiated by me I finally get a response. During that entire time there was no heat in the house and no hot water. customer service as far as response was horrible! Will never use them again, steer clear!
Great service, on time and painless!
Very pleased with the service provided. My technician, Randy S., took every action possible to make the appointment successful. He was very thorough and professional.
2 times a year I get my unit maintenance Roland came out today did a great job! Very professional!!
MIguel was the best service technician we have ever had service our equipment .
Miguel did a great job with our HVAC system check. He explained everything very well and was very personable and professional.
Was very quick and professional! Came by, checked what was wrong. It was pretty simple, but it got done in less than an hour. The Technician who came by was very nice, too, which was very appreciative!
Very courteous….very professional. Was running a little late so he called me.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
