How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for heating system repair
Clear ✕All 181 Google reviews tagged “Heating system repair” · showing 20
Excellent expertise and knowledge. Very easy to work with. Very personable and honest.
I've had multiple horrible experience with Michael's and Sons. I had an electrical issue and called their service. I paid for everything recommended including work that had nothing to do with my original issue, nearly $6K. Low and behold two days later breaker is flipping again and now I am having to call a…
I have used M&S for multiple services including HVAC and water heater replacement. They are always timely and professional. Communicate well and guarantee their work.
Alexia was fabulous. Efficient and professional. Terrific job, very knowledgeable on subject. Great job. Not 5 but 6 stars.
David and Alex were both excellent. Ryan went above and beyond on 3 different trips to get me up and running. Very knowledgeable and capable. They diagnosed my needs and then took care of me same day! Thanks guys!
Courteous and professional
Understood my issue, identified possible solution. Seemed quite knowledgeable of issue, made necessary revisions to electrical system. Hopefully issue is resolved.
Having problems with my hvac, I remembered the jingle and decided to give them a call. I’ve had 4 different services and techs. All very professional and very nice. One was for an electrical quote. I really like that I could join their care plan and get discounts on services that include hvac, electric, and plumbing. It’s a one stop shop!
The technician was professional and patient.
I have been using Michael and son for the last 6 years ,they are prompt and professional, the most important thing to me in any service is being honest Thank you
Always a good experience. We use them for plumbing, HVAC, and water restoration once. They hire good people who seem to generally care about providing a good service. Shoutout to: Malik Taylor John Howell
Santiago did a wonderful job. He had to come out at night and was very kind and courteous yet professional and explained everything and took pictures. He even called a previous technician who had just been out to our house to do a service call. They continue to go over and beyond and I cannot say enough about being…
Erique was phenomenal, very detailed did excellent work and went above and beyond to ensure the work was fixed.
Yousef took the time to explain how our system works and gave us multiple tips and solutions to fix our issue. Very thorough. I highly recommend Micheal and Sons!
Darrin was friendly, respectful, and very knowledgeable in explaining what our issue was with our heating unit. We are beyond grateful that our problem was resolved so quickly!
After a winter storm we had damage to our HVAC. Despite a bigger scope than initially thought, our technician Santiago went above and beyond to get our heater back up and running on the same day and preventing further damage. Great responsiveness and thorough work!
Christopher was very professional and answered all of my questions, allowing me to understand the issue with my furnace. I will be using Micheal and Sons from here on out.
We greatly appreciated Khori driving 90 minutes to service our furnace on such a cold night. He arrived after 9:30 pm and had us running within an hour.
Carlo Rivera was very helpful. He identified what my heater needed to keep it running smoothly!
The technician (Kasey Pratt) was professional and provided timely service with detailed explanation of steps while servicing my heat pump and functions during the coldest temps. Michael and Sons has won me as a permanent customer and I will definitely calling Michael and Sons in the future.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
