How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for heating system repair
Clear ✕All 181 Google reviews tagged “Heating system repair” · showing 40
Excellent expertise and knowledge. Very easy to work with. Very personable and honest.
I've had multiple horrible experience with Michael's and Sons. I had an electrical issue and called their service. I paid for everything recommended including work that had nothing to do with my original issue, nearly $6K. Low and behold two days later breaker is flipping again and now I am having to call a…
I have used M&S for multiple services including HVAC and water heater replacement. They are always timely and professional. Communicate well and guarantee their work.
Alexia was fabulous. Efficient and professional. Terrific job, very knowledgeable on subject. Great job. Not 5 but 6 stars.
David and Alex were both excellent. Ryan went above and beyond on 3 different trips to get me up and running. Very knowledgeable and capable. They diagnosed my needs and then took care of me same day! Thanks guys!
Courteous and professional
Understood my issue, identified possible solution. Seemed quite knowledgeable of issue, made necessary revisions to electrical system. Hopefully issue is resolved.
Having problems with my hvac, I remembered the jingle and decided to give them a call. I’ve had 4 different services and techs. All very professional and very nice. One was for an electrical quote. I really like that I could join their care plan and get discounts on services that include hvac, electric, and plumbing. It’s a one stop shop!
The technician was professional and patient.
I have been using Michael and son for the last 6 years ,they are prompt and professional, the most important thing to me in any service is being honest Thank you
Always a good experience. We use them for plumbing, HVAC, and water restoration once. They hire good people who seem to generally care about providing a good service. Shoutout to: Malik Taylor John Howell
Santiago did a wonderful job. He had to come out at night and was very kind and courteous yet professional and explained everything and took pictures. He even called a previous technician who had just been out to our house to do a service call. They continue to go over and beyond and I cannot say enough about being…
Erique was phenomenal, very detailed did excellent work and went above and beyond to ensure the work was fixed.
Yousef took the time to explain how our system works and gave us multiple tips and solutions to fix our issue. Very thorough. I highly recommend Micheal and Sons!
Darrin was friendly, respectful, and very knowledgeable in explaining what our issue was with our heating unit. We are beyond grateful that our problem was resolved so quickly!
After a winter storm we had damage to our HVAC. Despite a bigger scope than initially thought, our technician Santiago went above and beyond to get our heater back up and running on the same day and preventing further damage. Great responsiveness and thorough work!
Christopher was very professional and answered all of my questions, allowing me to understand the issue with my furnace. I will be using Micheal and Sons from here on out.
We greatly appreciated Khori driving 90 minutes to service our furnace on such a cold night. He arrived after 9:30 pm and had us running within an hour.
Carlo Rivera was very helpful. He identified what my heater needed to keep it running smoothly!
The technician (Kasey Pratt) was professional and provided timely service with detailed explanation of steps while servicing my heat pump and functions during the coldest temps. Michael and Sons has won me as a permanent customer and I will definitely calling Michael and Sons in the future.
The technician Carlo was great
Mohammed was great- Professional, courteous and knowledgeable.
Great help with installing the electrical for a new HVAC, and whole house surge protector
Mohammed was fantastic. He went above and beyond and figured out the source of a problem that's been plaguing us for 2 years now.
Our heat went out the day an ice storm was rolling in. We called at 4pm and Miguel was at our house before 6:30pm. He was friendly and efficient, worked with my husband to understand what troubleshooting had already been done, and fixed the problem so we had a warm cozy night and are prepared for the incoming weather. Thank you, Miguel!
This business does good quality work. We've done a plumbing and HVAC through them. They clean up after themselves, tell you what they recommend with no pressure and are professional.
Mohammed at Michael & Sons performed a system check of my home's heating system. Professional, good explanation provided and timely arrival for established appointment. Recommended.
The service tech(s) seem very knowledgeable and offer options when issues come up. We were under warranty for our new HVAC replacements (which overall was a good deal)and we're glad the service was covered with no clerical issues. Although the customer service is great, and what we got was a good deal, various…
Adam was friendly and fixed the issue quickly while providing transparent pricing. As always, Michael & Son technicians are on time, professional and do a great job.
An amazing job!
William and Henry diagnosed the issue with my heating system quickly. They found the necessary replacement part, drove to get it, returned and installed the part. They were polite, kind, and obviously excellent at their job. What a great repair experience!
Lost my heat and called Michael & Son. Justin had us back up in no time.
Brandon was very knowledgeable, prompt, courteous, and helpful. I would love to have him back for any other repairs and check ups.
Excellent service
Justin was amazing in helping me to understand what was happening with my system. He was kind, patient, and friendly. I’ve always had the best experiences with Michael and Son and have recommended them to friends when they needed new systems. The company is extremely easy to work with and the techs that I’ve worked…
Travis did an amazing job. Our water heater wasn’t heating, and he spent well over an hour troubleshooting everything until he got it working perfectly. He was patient, professional, and made sure the job was fully done before leaving. The pricing was very excellent too. Really appreciate his hard work highly recommend!
Carlo was great, the issue returned and I have a tech coming back out to look at issue
William was awesome! He was polite and respectful to us and our home from the first phone call up until he left our home. Great guy … great business.
Very thorough and kind. Kori did a great job explaining everything simple and clear.
They came out and figured out what was wrong but they quoted us $1800 for a part that cost $300. They also said it was a safety issue to run the heat so he shut that off. They gave us two options, replace the part for $2k or get a whole brand new unit. (Which can cost anywhere from $5k to $11k.) They stated we had a…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
