How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for install AC
Clear ✕All 98 Google reviews tagged “Install AC” · showing 20
Trenton was very professional. He answered all my questions. Excellent service!
Nick was awesome. He great advice on our new HVAC systems.
Have been forced to call twice and both times have received outstanding service. From a simple fix to a complete new system.
Erique did a great job and had a very positive and professional attitude. I highly recommend him and Michael and Sons for any of you HVAC, Plumbing, and electrical needs.
This company is top notch. Requested service online Tuesday evening and had Miguel Rivera out the next morning at 10:30. Miguel was prompt and professional. He diagnosed the problem and made recommendations on how to proceed. 8/11/26 Had a whole house generator installed by Lamarius and he as every other technician…
Sean was very helpful and took the initiative to speed up our repair and installation.
The crew was very friendly and professional and completed the installation of the new HVAC systems very quickly. Great Job!!
Very straight forward discussion around our current unit and options to achieve our goals in cooling the house. No pressure to “decide today” which was a nice change from other companies. Look forward to continuing to work with him for the installation.
Dezireon did a great job - thorough and professional. Thanks!
Lewis Mustian is very knowledgeable, patient, and professional. He thoroughly explained all options and compared them with current system. I am comfortable and confident in our choice to replace our current system. Lewis is an outstanding representative for Michael & Son.
David and Alex were both excellent. Ryan went above and beyond on 3 different trips to get me up and running. Very knowledgeable and capable. They diagnosed my needs and then took care of me same day! Thanks guys!
Tyler was excellent and very professional. He sat down and explained all of our options clearly and explained the differences in the units we could install. He was able to get our service and installation set up the next day.
Called late Friday, Yousef came early Saturday. Very friendly and helpful. We basically already knew our entire unit would likely need to be replaced, but he wasn't pushy about it at all, gave us all the options and explained/showed us everything. Decided to replace, Sean was there later that day to provide…
Quick and efficient
Fabulous. Straight forward. Great pricing. Very good to work with.
Friendly and addressed all my questions.
Michaels and Son HVAC Service did an excellent job in installing my new unit. The technicians Shawn and Stephan were great and kept us in the loop as they were working. I am pleased with their work.
Sean gave us very detailed information and answered all the questions we had about the new hvac system that we were looking to purchase. Great customer service Sean
Great attitude & knowledgeable. They offer a great warranty & financing.
He did a wonderful job and explained on getting a new generator , thank you Lamarius for our estimate, and answering all my questions. Great job
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
