How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for install AC
Clear ✕All 98 Google reviews tagged “Install AC” · showing 60
Trenton was very professional. He answered all my questions. Excellent service!
Nick was awesome. He great advice on our new HVAC systems.
Have been forced to call twice and both times have received outstanding service. From a simple fix to a complete new system.
Erique did a great job and had a very positive and professional attitude. I highly recommend him and Michael and Sons for any of you HVAC, Plumbing, and electrical needs.
This company is top notch. Requested service online Tuesday evening and had Miguel Rivera out the next morning at 10:30. Miguel was prompt and professional. He diagnosed the problem and made recommendations on how to proceed. 8/11/26 Had a whole house generator installed by Lamarius and he as every other technician…
Sean was very helpful and took the initiative to speed up our repair and installation.
The crew was very friendly and professional and completed the installation of the new HVAC systems very quickly. Great Job!!
Very straight forward discussion around our current unit and options to achieve our goals in cooling the house. No pressure to “decide today” which was a nice change from other companies. Look forward to continuing to work with him for the installation.
Dezireon did a great job - thorough and professional. Thanks!
Lewis Mustian is very knowledgeable, patient, and professional. He thoroughly explained all options and compared them with current system. I am comfortable and confident in our choice to replace our current system. Lewis is an outstanding representative for Michael & Son.
David and Alex were both excellent. Ryan went above and beyond on 3 different trips to get me up and running. Very knowledgeable and capable. They diagnosed my needs and then took care of me same day! Thanks guys!
Tyler was excellent and very professional. He sat down and explained all of our options clearly and explained the differences in the units we could install. He was able to get our service and installation set up the next day.
Called late Friday, Yousef came early Saturday. Very friendly and helpful. We basically already knew our entire unit would likely need to be replaced, but he wasn't pushy about it at all, gave us all the options and explained/showed us everything. Decided to replace, Sean was there later that day to provide…
Quick and efficient
Fabulous. Straight forward. Great pricing. Very good to work with.
Friendly and addressed all my questions.
Michaels and Son HVAC Service did an excellent job in installing my new unit. The technicians Shawn and Stephan were great and kept us in the loop as they were working. I am pleased with their work.
Sean gave us very detailed information and answered all the questions we had about the new hvac system that we were looking to purchase. Great customer service Sean
Great attitude & knowledgeable. They offer a great warranty & financing.
He did a wonderful job and explained on getting a new generator , thank you Lamarius for our estimate, and answering all my questions. Great job
The AC unit was installed way below grade. If it rains it will flood the whole unit. I am very upset. Was not installed as promised.
Joe is very nice and professional during HVAC system installation. He answered my questions afterward about the system. No debris left behind. Definitely will use them again.
I’m posting on behalf of my grandmother, Marie. She was having an issue with her heat, and Yousef came out on a Monday to resolve it. Not only did he resolve it, but he was amazing with the children that were in the house. He didn’t have to answer every question my three year old asked and he didn’t have to try to…
Very very friendly and knowledgeable staff. Easy people to communicate with
Steer clear of these guys! I suggest reading ALL the reviews. Don't be fooled by their 4.8 star rating. They push for good reviews to make those pop up first--hiding the numerous and very recent bad, horrible and scary reviews. They replaced our AC unit in August and botched the install causing us to go through…
Nightmare of an experience all around. From being pressured into buying a new A/C unit to my first floor flooding not even a day after the new ($14K+) A/C unit was installed.. After I informed Michael & Son of the flooding issue (which again, happened immediately following their installation of the new A/C unit and…
Jeff scheduled our meeting with Michael and Son's to replace our old HVAC system that needed to go. Justin came to our home provided an estimate after thoroughly explaining all options available to us. We had already had one (unnamed) vendor cancel on us on the day of our install because our crawlspace was "too…
Horrible service, can't get the unit that they installed which is still in warranty repaired and running for more than a few months. Management is not responsive. I used Michael and Sons to diagnose and HVAC issue. They said the HVAC was fine but the problem was a breaker. They charged me around $264.00 for the…
Just wanted to take a minute to tell your company thanks. You were quick, professional, and courteous in a “hot” circumstance. lol I especially would like to thank Louis, Joe and Tyson. All 3 guys helped us out on the hottest day of the year so far. My family is impressed with your company and employees. Both of…
We've had our AC, Hot Water Heater, and Charging unit all replaced and installed with Michael & Son Services and they've all been great!
The whole team at Michael and Son's has been great. From the 2 gentlemen that helped install our new ductwork and HVAC unit to the finance leaders to the admins that helped schedule our appointments. One in particular stood out, Mike Glavin. His professionalism, knowledge of water heaters, wells, plumbing and water…
Another job well done by Michael and Son. Victor and JT were in time, got right to work, and even finished early. Before they left everything was cleaned up, I knew how to use our new thermostat, all necessary paperwork and questions were answered. They showed me their completed work, it looked great and it was…
Michael and sons has a focus on maintenance. This critical because last longer and perform longer when they are taken care of. Miguel was timely, courteous, and knowledgeable about the hvac system m.
I've gone from using M&S for ad hoc jobs, but they've done such good work that we had both our hvac and water heater replaced by them. Straight forward service and pricing, support after-the-fact, and quality work. Rock solid technicians and service personnel, too.
The technicians were courteous, knowledgeable and professional. The installation was fast with little bother
I signed on with Michael and Sons years ago and it's been a great experience ever since. They're professional and reasonably priced. When the technicians come out for servicing they're always on time, courteous and work neatly. They not only maintain our systems, they've also installed new upstairs and downstairs…
I would work with Michael & Sons again
Michael and sons have have exceptional expertise when it comes to central air systems Installation of the central air system requires many details and Michael and sons were able to advise and provide on the best combination that will work best for what you have in mind. Remember installation of this systems…
Sean D. is an excellent installer, he answered all of my questions.
Brian Murray and his team did a great job installing a new hvac to our house. He was very professional and timely and personable to talk to.
Very professional and courteous! Excellent customer service! I love that I get real time updates and a text with a picture of whom I am expecting! Very affordable and incredible service every time they come out! I would go with no one else!!!
I’ve been using Michael and Sons for 5 years for everything plumbing, HVAC and electric. Great company always quick to respond and techs are super progressional. Danny our plumber is very tidy, pays attention to details and extremely professional.
Miguel worked on our A/C. He is an excellent technician. Very polite/respectful, knowledgeable, fast and efficient. Would definitely use his services again.
3/26/24 updating again to review Kadel Comper. Really impressed with the customer service (calling ahead to confirm arrival time, friendliness, politeness), knowledge and skills the young man displayed. 2/28/24 updating my review to include thoughts of J’Mario - a very thorough young man who did more than the…
Every time I have a service done they have been great. Michael Grimes was more than professional and does a great job. Would highly recommend.
We had a brand new HVAC until installed within a week of first contacting the company. Sean Dunbar was great to work with and Chris and Eddie installed the unit upstairs and outside so quickly and quietly it was amazing to see. Juan also came (on a Sunday) to install a new toilet and fix some outdoor water spigots.…
Logan was professional, efficient and friendly.
Working with Michael & Sons was seamless—we requested an appointment for a free estimate for central AC/furnace replacement via the website Tuesday night and they were there the next morning at 9:30am! We received several estimates, and theirs was fair and straight forward. They were able to schedule our job within…
Michael and son is a very professional and serious about their business they show concern care for their customers i hope that stay in business forever they are the best thank you Michael and son for a job 👍
My home is 8 years old and unfortunately the builder installed a woefully inadequate HVAC system for the floorplan of this home. I went through some drama a year ago with multiple repairs, and every single person at Michael and Son warned me this system was going to keep breaking parts... And they were right, a…
Michael & Sons cares for our home and for other properties. Why? - Because the bi-annual maintenance plan is reasonably priced, effective and convenient. - Because the technicians are professional, efficient and communicative. - Because our units have been well-maintained under their care. I highly recommend them.
Justin came out to look everything over and work up a couple of different options with me. Was very thorough and answered all of my questions. Was able to get the install planned around my schedule, which was very helpful. Victor and team were there early the morning of the install and did an excellent job. They…
Had a great experience from start to finish with Michael and Son! When our AC went out we got multiple quotes for how much it would cost to fix/replace! Michael and Son had the best rates and were able to complete the service quickly! Sean and Trevor were great to work with! I highly recommend them!
David and his team installed our new HVAC unit. He was very professional and easy to work with. His team respected our property and were very considerate. They cleaned the aftermath and hauled the old equipment away. David also did an excellent job training our family on how to use the new unit. Thank you to David and his team!
My heat pump was replaced by Michael & Son the week of July 4. David worked all day putting in the new unit, taking out the old, replacing stuff under the house and putting in a new thermostat. When something wasn’t working quite right David took the extra time to make sure everything was fixed and running smoothly.…
Buying a new HVAC system can be very stressful but everyone at Michael & Sons was very helpful and understanding of that from start to finish. We love our New Carrier system
Timothy was very nice and straight to the point. He gave me alot of info. On 6/7/23 I had the pleasure of having my new ac and heating unit installed by Justin and Brian. They did a good job. Very polite,they arrived on time, they let me know what was going on. They handled everything well.
Outstanding service call on AC/Heating. Tim, our technician, was great. Took his time, corrected what he could and made recommendations on what he couldn’t. Vary patient with our questions. Michael and Sons annual plan is outstanding: covers AC, plumbing and Electrical. It’s already paid for itself.
We finally had to replace our unit. Dave and Tony were the best! They were friendly, approachable, and so hard working.
Professional, informative, knowledgeable, work completed in timely manner, always polite.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
