How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for installation
Clear ✕All 175 Google reviews tagged “Installation” · showing 40
I needed some electrical replaced at my rental property. Joseph was punctual and patient as we tracked the root cause. He took time to do a full inspection while on property and was able to identify a few additional defects. As a landlord, it’s very important to me to maintain my property in the safest conditions…
Technician Nicholas was courteous and respectful of property, and really knew what he was doing. The heating check was done on time, and he installed a UVC light sanitizing system, and cleaned up afterwards very thoroughly. The price and financing options were within the expected range for the job.
Alexia was great!! She came in got the work done and educated me on stuff that would help and why!! In the end we are very satisfied and will definitely have her back!!
Tarik came today to do the HVAC inspection and as always he was friendly professional and respectful Gave me all the information pertaining to the results and answered all my questions He has been here before for other jobs and I highly recommend and appreciate him
Just had a plumbing visit completed with Ryan Disorbo of Michael and Son. We discussed options and any tradeoffs that might occur. He provided a fair and reasonable estimate which I agreed to and signed a contract to complete. The repair was completed quickly and efficiently. I give Ryan five out of five stars for…
Exceptional service!! Highly recommend!
Josh was very knowledgeable and helpful!
Brian was very knowledgeable, and provided great plans of action to fix all my electrical needs.
Chris and another electrician spent the day at our house helping us complete a list of projects! They went above and beyond. So considerate of our home and our time. Did such excellent work and didn’t leave until things were right. They ensured us they would come back if we needed anything adjusted at no cost. Our…
Juan Professional Plumber, was knowledgeable and professional. Highly recommend him.
Joseph B. is an amazing electrician and a great human being. He completed all our lighting installation projects effectively and efficiently. We liked him so much, we called back asked for him by name for an additional lighting project!
I cannot say enough good things about our experience with Jason and Michael & Son. Outstanding communication, timely arrival, highly efficient, and very willing to work around the schedules of some other trades during a kitchen renovation in an old house. Flawless. Highly recommend and will call again in the future without hesitation.
Josh did an excellent and professional job. He checked all my plumbing. Miguel Rivera did an outstanding job today. He cleaned both units and connected a full checkup 8/5/26 Jordi did an amazing job and was very professional and pleasant!
Easy scheduling for ceiling lights electrical work. Juliano was first in class, friendly, ready for a challenge, and a great communicator. Mike was super helpful, skilled, and worked very well with us and Juliano. Juliano assisted me with getting set up with a HVAC plan as well. Big thank you and appreciate them…
Installed outlet outside for irrigation. Service was great. Blake was friendly, and informed us of the price before doing the work. Finished work in a timely manner.
Bryan Sanders performed an exemplary repair of my plumbing issues, and as a result, the residence is now operating at optimal performance.
We are so pleased with the service we received from Michael and Sons. The service experts are professional, friendly and knowledgeable. We will continue to use them anytime we have an issue. A special thanks to Shawn, who despite having to come late at night, took the time to make sure the work was right and to explain everything he did. Thanks so much!
Frank was fantastic, great job!
I have used M&S for multiple services including HVAC and water heater replacement. They are always timely and professional. Communicate well and guarantee their work.
This was a superb installation! Both Techs were knowledgeable, friendly, and explained everything well! I will definitely have them back for future work!
WONDERFUL experience with Luke for 4 light fixture installations. He was knowledgeable, efficient, and charming. Could not have asked for better service!
Very courteous and knowledge. Very happy with service!
Great service
Luis was fantastic, I rate Luis a 5. He was knowledgeable and friendly and very professional. I rated a 4 vs 5 because we had a scheduling issue the day before, technician was not on time and we had to reschedule. Overall we are very satisfied with Michael and Son.
Abdulraheem was knowledgeable, kind and patient in explaining the process. He also gave his recommendations and shared his findings. I am satisfied with the customer service that was delivered.
Great customer service! Travis did a great job installing a water heater and removing the old one that was well passed It’s date. Thank you again for your help.
Good service, friendly and very helpful.
Andrew helped with my light switch problems and was very informative.
Michael and Sons is a wonderful company. We had them out twice recently. Once for a new electric plug for our new induction stove. The second time for our water heater replacement. We purchased a tankless water system. All the tech guys were professional, friendly and knowledgeable. We even changed our heating/AC…
Tyler was excellent and very professional. He sat down and explained all of our options clearly and explained the differences in the units we could install. He was able to get our service and installation set up the next day.
Highly satisfied and would recommend. Very thorough and explained issues with recommended fixes. Knowledgeable and friendly. Have had multiple repairs and installations by this tech and highly satisfied.
Very kind and professional young man. Explained everything to me and was fast and efficient. Looking forward to using the service again. Price was a little steep, I guess you pay to get great service.
Did a great job installing EVcharger Done in two hours
I'm a Realtor and was the listing agent for a house we needed a repair on an electrical part dealing with the HVAC. The phone call was great, a human and not AI/automated requests), the customer service rep asked questions to make sure they got me the correct tech who would be able to get the job done same day if…
Travis replaced a bad charging outlet for my EV. He really took his time in explaining the different options for replacing the outlet. The work was completed quickly and excellent quality. Would definitely recommend.
I have been using Michael and son for the last 6 years ,they are prompt and professional, the most important thing to me in any service is being honest Thank you
Michael and Son delivered exceptional service from start to finish — professional, responsive. A special shout-out to technician James DeVoe, whose expertise, attention to detail, and courteous demeanor made the entire experience seamless. I wouldn't hesitate to call them again and would recommend Michael and Son —…
We had a wonderful experience with Travis & Groovy. They installed our Tesla car charger. Very professional work
On-site quote for new 240V outlet installation in kitchen
I needed to get my dishwasher circuit back to being code compliant and your service member Travis Phipps did a phenomenal job making it a fun/entertaining/ and a professional experience. I've never been taught so much from a technician. He really knows his stuff and loves his job.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
