How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for installation
Clear ✕All 175 Google reviews tagged “Installation” · showing 100
I needed some electrical replaced at my rental property. Joseph was punctual and patient as we tracked the root cause. He took time to do a full inspection while on property and was able to identify a few additional defects. As a landlord, it’s very important to me to maintain my property in the safest conditions…
Technician Nicholas was courteous and respectful of property, and really knew what he was doing. The heating check was done on time, and he installed a UVC light sanitizing system, and cleaned up afterwards very thoroughly. The price and financing options were within the expected range for the job.
Alexia was great!! She came in got the work done and educated me on stuff that would help and why!! In the end we are very satisfied and will definitely have her back!!
Tarik came today to do the HVAC inspection and as always he was friendly professional and respectful Gave me all the information pertaining to the results and answered all my questions He has been here before for other jobs and I highly recommend and appreciate him
Just had a plumbing visit completed with Ryan Disorbo of Michael and Son. We discussed options and any tradeoffs that might occur. He provided a fair and reasonable estimate which I agreed to and signed a contract to complete. The repair was completed quickly and efficiently. I give Ryan five out of five stars for…
Exceptional service!! Highly recommend!
Josh was very knowledgeable and helpful!
Brian was very knowledgeable, and provided great plans of action to fix all my electrical needs.
Chris and another electrician spent the day at our house helping us complete a list of projects! They went above and beyond. So considerate of our home and our time. Did such excellent work and didn’t leave until things were right. They ensured us they would come back if we needed anything adjusted at no cost. Our…
Juan Professional Plumber, was knowledgeable and professional. Highly recommend him.
Joseph B. is an amazing electrician and a great human being. He completed all our lighting installation projects effectively and efficiently. We liked him so much, we called back asked for him by name for an additional lighting project!
I cannot say enough good things about our experience with Jason and Michael & Son. Outstanding communication, timely arrival, highly efficient, and very willing to work around the schedules of some other trades during a kitchen renovation in an old house. Flawless. Highly recommend and will call again in the future without hesitation.
Josh did an excellent and professional job. He checked all my plumbing. Miguel Rivera did an outstanding job today. He cleaned both units and connected a full checkup 8/5/26 Jordi did an amazing job and was very professional and pleasant!
Easy scheduling for ceiling lights electrical work. Juliano was first in class, friendly, ready for a challenge, and a great communicator. Mike was super helpful, skilled, and worked very well with us and Juliano. Juliano assisted me with getting set up with a HVAC plan as well. Big thank you and appreciate them…
Installed outlet outside for irrigation. Service was great. Blake was friendly, and informed us of the price before doing the work. Finished work in a timely manner.
Bryan Sanders performed an exemplary repair of my plumbing issues, and as a result, the residence is now operating at optimal performance.
We are so pleased with the service we received from Michael and Sons. The service experts are professional, friendly and knowledgeable. We will continue to use them anytime we have an issue. A special thanks to Shawn, who despite having to come late at night, took the time to make sure the work was right and to explain everything he did. Thanks so much!
Frank was fantastic, great job!
I have used M&S for multiple services including HVAC and water heater replacement. They are always timely and professional. Communicate well and guarantee their work.
This was a superb installation! Both Techs were knowledgeable, friendly, and explained everything well! I will definitely have them back for future work!
WONDERFUL experience with Luke for 4 light fixture installations. He was knowledgeable, efficient, and charming. Could not have asked for better service!
Very courteous and knowledge. Very happy with service!
Great service
Luis was fantastic, I rate Luis a 5. He was knowledgeable and friendly and very professional. I rated a 4 vs 5 because we had a scheduling issue the day before, technician was not on time and we had to reschedule. Overall we are very satisfied with Michael and Son.
Abdulraheem was knowledgeable, kind and patient in explaining the process. He also gave his recommendations and shared his findings. I am satisfied with the customer service that was delivered.
Great customer service! Travis did a great job installing a water heater and removing the old one that was well passed It’s date. Thank you again for your help.
Good service, friendly and very helpful.
Andrew helped with my light switch problems and was very informative.
Michael and Sons is a wonderful company. We had them out twice recently. Once for a new electric plug for our new induction stove. The second time for our water heater replacement. We purchased a tankless water system. All the tech guys were professional, friendly and knowledgeable. We even changed our heating/AC…
Tyler was excellent and very professional. He sat down and explained all of our options clearly and explained the differences in the units we could install. He was able to get our service and installation set up the next day.
Highly satisfied and would recommend. Very thorough and explained issues with recommended fixes. Knowledgeable and friendly. Have had multiple repairs and installations by this tech and highly satisfied.
Very kind and professional young man. Explained everything to me and was fast and efficient. Looking forward to using the service again. Price was a little steep, I guess you pay to get great service.
Did a great job installing EVcharger Done in two hours
I'm a Realtor and was the listing agent for a house we needed a repair on an electrical part dealing with the HVAC. The phone call was great, a human and not AI/automated requests), the customer service rep asked questions to make sure they got me the correct tech who would be able to get the job done same day if…
Travis replaced a bad charging outlet for my EV. He really took his time in explaining the different options for replacing the outlet. The work was completed quickly and excellent quality. Would definitely recommend.
I have been using Michael and son for the last 6 years ,they are prompt and professional, the most important thing to me in any service is being honest Thank you
Michael and Son delivered exceptional service from start to finish — professional, responsive. A special shout-out to technician James DeVoe, whose expertise, attention to detail, and courteous demeanor made the entire experience seamless. I wouldn't hesitate to call them again and would recommend Michael and Son —…
We had a wonderful experience with Travis & Groovy. They installed our Tesla car charger. Very professional work
On-site quote for new 240V outlet installation in kitchen
I needed to get my dishwasher circuit back to being code compliant and your service member Travis Phipps did a phenomenal job making it a fun/entertaining/ and a professional experience. I've never been taught so much from a technician. He really knows his stuff and loves his job.
Called Michael & Sons to solve an electrical problem with some light switches. Nice young man named Jared came on time and spent a while replacing a switch. I had tried to do it myself but now days, things are always harder than the old days. Should have called M and sons right away. Good service, good price!
I had an outstanding all around experience. My Technician Travis was absolutely amazing. He explained everything he was doing to make sure we understand and was very professional and personable the entire time. We really enjoyed having him install our lights, fans, and new outlets. Just an awesome all around…
Jasper was at my home and did repairs and installations quickly and efficiently. He is an absolute professional. Courteous and respectful of me and the home. He represents the company in the best ways. I recommend Jasper and Michael & Sons.
Very professional and quick! I appreciate his honesty & determination to help us route an Ethernet port effectively while trying to keep the cost down! Highly recommend!!
Kyal Lowe of Michael & Sons provided outstanding service. He was professional, personable and knowledgeable. He finished the job and answered all of our questions. He was great! Highly recommended!
David and his colleague were diligent, polite and efficient. Very impressive teamwork. I highly recommend them. They deserve a bonus for doing such difficult work.
Eddy came over and installed a junction box as well as troubleshot an oddity in our wiring. He went above and beyond in helping us find the cause of the issue.
Did great work and somehow after having a bunch of lights installed I didn’t need to fix the dry wall. Great job! And they cleaned up afterwards .. highly recommend .
Kyal was helpful and very knowledgeable. I appreciate his promptness and professionalism.
Very professional
He did a great job! He was very thorough and fixed all my problems! I really liked him.
Frank was knowledgeable and helped with my tankless project. Came prepared, had parts and all of tools needed for the job. Thank you Frank. Will definitely recommend the company to friends and fam.
The Michael and Sons' technician, Jason Lind, did an excellent job with a faucet installation, minor drain repair and cleaning, and a plumbing inspection. He explained all he did and what he saw on the inspection very clearly. He was very personable and respectful.
Austin was very polite and provided excellent service.
David was great and friendly. His skill was impeccable and the faucet works great. I supplied my own faucet to replace the sink faucet. My only thought is that the charge seemed a little steep for a kitchen faucet installation at $464.00
Luke, as with every technician I’ve had from Michael and Son over the years, was on time, professional, pleasant and did great work that I had been thinking about doing for years and finally pulled the trigger on.
Sean Dunbar was awesome! He showed up on time and was courteous and respectful. Sean knows what he’s talking about and did not try to sell us things we don’t need. I would recommend M&S without hesitation.
It was easy to make the appointment online. There were Saturday options available which was very convenient. The technician Chase came and gave an in person quote and was able to complete the work right away, which was adding a power outlet above a fireplace where a TV will be mounted. Everything was great!
Jeff scheduled our meeting with Michael and Son's to replace our old HVAC system that needed to go. Justin came to our home provided an estimate after thoroughly explaining all options available to us. We had already had one (unnamed) vendor cancel on us on the day of our install because our crawlspace was "too…
Had two new 120v outlets and wiring, and low-voltage wiring, put in our garage for new door openers. The electrical technician, Brian R., after asking questions about the project, gave me a reasonable estimate, and proceeded with the job. Brian had to cut into the drywall to get access and pull wiring into difficult…
Very professional and easy to work with. Yousef, the employee that came to install my air purifier, was awesome and very well skilled and knowledgeable. Haven’t had issues with Michael and Sons.
Brian was excellent. So professional and did a great job explaining the cost and the service.
Chase was extremely professional, timely, and genuinely a great guy. Definitely will be using Michael & Son for all of my electrical work moving forward!
We have Michael & Son for an annual inspection/preventative maintenance annual plan each year. They come out and clean our HVAC, inspect plumbing, electrical, and all components within the house. Today we had Tyler Card and Thomas Skarren come out for our electrician and plumbing inspections respectively. Tyler…
Jake did a great job. Was honest , thorough, and trustworthy. Highly recommend - you just don't get this level of service anymore, he went above and beyond.
We've had our AC, Hot Water Heater, and Charging unit all replaced and installed with Michael & Son Services and they've all been great!
The whole team at Michael and Son's has been great. From the 2 gentlemen that helped install our new ductwork and HVAC unit to the finance leaders to the admins that helped schedule our appointments. One in particular stood out, Mike Glavin. His professionalism, knowledge of water heaters, wells, plumbing and water…
We have used Michael & Sons for a number of projects over the last 15 years. Always quality work that keeps our home up and running. Their tech Nick helped us out with a water pressure issue this last week. Within minutes Nick had the issue diagnosed and was able to get the part replaced. Great work! Quality Work!…
I've gone from using M&S for ad hoc jobs, but they've done such good work that we had both our hvac and water heater replaced by them. Straight forward service and pricing, support after-the-fact, and quality work. Rock solid technicians and service personnel, too.
Great job and great customer experience from my perspective!
I will have to say this is the first time using them. Very quick response to the issue and handled professionally. Will also have to say. Juan was our service person and if I was to rate him it would be a 10+. My mother-in-law lives with us. She said “that he was the most polite person she’s seen ever come service…
Great job all the way around as usual!
Excellent job extremely. Professional
Sean D. is an excellent installer, he answered all of my questions.
They came out and really did a fantastic job rewiring my house. They completely replaced my external breaker box and combined my 2 internal breaker boxes. The wire routing was very clean, and the lifetime warranty of the new breaker boxes gives me confidence in the reliability of the new equipment. Update: I also…
We had a brand new HVAC until installed within a week of first contacting the company. Sean Dunbar was great to work with and Chris and Eddie installed the unit upstairs and outside so quickly and quietly it was amazing to see. Juan also came (on a Sunday) to install a new toilet and fix some outdoor water spigots.…
Once again, great experience with Michael and Son. Always efficient, give great assessments and honest guidance! Will continue to use them for all of our needs!
Great service
Luis inspected our plumbing, descaled our water heater and also diagnosed a problem with our well tank, quoted and replaced it the same day. Very courteous and helpful.
Thank you for sending your best, Frank, to service my non-functioning Well Pump. He was extremely nice, professional, informative, and polite. He explained the different sizes of the Well pumps, servicing, maintenance, etc. I will contact your company for any of my other future repairs or maintenance on the products…
Great company! Whenever we ever need them, they come out the same day. In this hot weather, that speaks volumes! Their customer service is excellent. Marcus recently came out and was awesome! Highly recommend Michael and Sons!
Excellent detective work to determine the source of a leak with drywall staining. Excellent service every time we call on them. Highly recommended!
This is the third time that I have used Micheal and Son Services for a major service during remodeling my house. Each time they have been prompt, professional, and completed the job the day after I called them. Highly recommend the company.
Justin came out to look everything over and work up a couple of different options with me. Was very thorough and answered all of my questions. Was able to get the install planned around my schedule, which was very helpful. Victor and team were there early the morning of the install and did an excellent job. They…
I had electrical and plumbing work done. Both techs arrived within an hour of calling for service which was amazing! I had Devon come for electrical work, (installing smoke detectors, installing a light fixture, fixing wall sockets and re-doing wiring to a hot tub). Noah came for plumbing, (installing a new water…
My guy showed up on time went beyond his duties to explain what was going on and what was needed. I will continue to use there services
They are a great company and have been a big help to our family They go out of their way to do all the work on time and are so helpful when things are not happening on time, due to no fault on their part. They really care about their customers and do all they can to help them
Joseph was communicative about arrival time, on time, knowledgeable, eager to assist, and very pleasant to be around. A terrific example of service. Book with confidence. I will be using Michael & Sons again if need be.
Buying a new HVAC system can be very stressful but everyone at Michael & Sons was very helpful and understanding of that from start to finish. We love our New Carrier system
I was very pleased with this company and in particular the service tech -he called and asked if he could come early and I was happy to say yes . He was knowledgeable very friendly and explained everything and completed the job I’m a timely manner
Frank was amazing, he was very nice and very respectful.
Professional, informative, knowledgeable, work completed in timely manner, always polite.
Plumbing repair work was contracted and was completed. They said they performed other services. We paid 3 other companies to review. Michael & Sons totally ripped us off for over $10k. There were many issues. Cannot recommend this company!
Very pleased. Devon was on time, courteous and professional. He hung a chandelier in my primary bathroom and installed all the crystals on the light fixture. I would highly recommend Michael and Son Electrical.
Friendly, competent, professional - can’t ask for more!
Frank helped installed two of our faucets, was quick and timely and explained everything to us. Great service!
Great job
Ryan was on time, very professional, and did a great job answering all our questions. I would definitely use this service again and recommend to others
Jasper perfectly installed my. Car charger and surge protector- clean, efficient, on time, and on budget
Kenneth stayed at our house from 8 am to 7:30 pm completing all tasks requested. We reached out to Michael and Sons the previous day and they scheduled us the next morning. Kenneth was vital to our kitchen renovation and far exceeded our expectations. We will definitely be calling him in the future
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
