How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for outdoor plumbing system repair
Clear ✕All 169 Google reviews tagged “Outdoor plumbing system repair” · showing 20
Matthew, John, and Alex were al wonderful! They were fast efficient and considerate. They worked around my work schedule and helped us understand exactly what happened and how they fixed it. Definitely will be using Michael and Sons from now on
My well pump needed to be repaired. I called the company and they said they would have a technician out between 330 and 6pm. They said the cahrge would only be 69.00 and if they did the work it would be included. The techinician didnt arrive until 730. He was upset when he came. He was swearing. He then said he…
The Plumer that came to my house was knowledgeable. Very thorough and was great communicator. Great customer service. Thank you Danny
Juan was courteous and did a great job.
When our water pump completely failed, Michael and Sons answered our call right away and showed up faster than I expected. Jaun was professional, hard-working, and had a brand-new pump and installed in no time. He left the work area clean and I was thoroughly impressed with how quickly the job was completed Truly a lifesaver—5 stars
Anthony V was fabulous - very professional, personable, and performed a quality repair to our grill gas line.
Petey was wonderful! He took the time to explain everything clearly and in a way I could understand. He is the consummate professional and truly gifted in his craft.
Very professional and responded quickly.
Juan was professional, friendly and efficient He was prompt and honest and we will surely work with him again!
Completed hvac service. Communicated thoroughly. Very kind, friendly, and knowledgeable.
Very punctual. Friendly, professional. Immediately set about finding out what the problem was and resolving it.
Anthony was super helpful, attentive and completed the job with care.
Bryan was great, helped troubleshoot and solve our sewage issue—highly competent and friendly
Travis Harris installed completed all of his work items in good time. Thank you to Travis and everyone at Michael and Son for completing this work so quickly and efficiently.
New item, same level of high service. Matthew did a great job responding to my injector grinder pump service. === On time, kept me well informed, improved the venting from old setup, clean work area afterward, product works great (new tankless Rinnai). Ryne provided great service - recommend! Follow-up: Same for…
Matt was fantastic and extremely thorough. It was a much bigger job than we expected and he patiently resolved the issues.
Anthony was professional, kind, easy to work with, and clearly loves his craft. He was very thorough in his review of our situation, explained options, and guided me to a comfortable solution. His work was clean and impeccable, and the after images showed an attention to detail and no corners cut. He spent a lot of…
Well, pump repair. Service technicians were both excellent. It was an emergency repair due to no water. They were quick to assess and repair the problem all within one working day. Would recommend them and use them again for future service.
The technician was knowledgeable, and he had the equipment and expertise to analyze our problem thoroughly.
Confident and knowledgeable. Great insight and helpful. Taught me how to drain and refill my water heater.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
