How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for outdoor plumbing system repair
Clear ✕All 169 Google reviews tagged “Outdoor plumbing system repair” · showing 60
Matthew, John, and Alex were al wonderful! They were fast efficient and considerate. They worked around my work schedule and helped us understand exactly what happened and how they fixed it. Definitely will be using Michael and Sons from now on
My well pump needed to be repaired. I called the company and they said they would have a technician out between 330 and 6pm. They said the cahrge would only be 69.00 and if they did the work it would be included. The techinician didnt arrive until 730. He was upset when he came. He was swearing. He then said he…
The Plumer that came to my house was knowledgeable. Very thorough and was great communicator. Great customer service. Thank you Danny
Juan was courteous and did a great job.
When our water pump completely failed, Michael and Sons answered our call right away and showed up faster than I expected. Jaun was professional, hard-working, and had a brand-new pump and installed in no time. He left the work area clean and I was thoroughly impressed with how quickly the job was completed Truly a lifesaver—5 stars
Anthony V was fabulous - very professional, personable, and performed a quality repair to our grill gas line.
Petey was wonderful! He took the time to explain everything clearly and in a way I could understand. He is the consummate professional and truly gifted in his craft.
Very professional and responded quickly.
Juan was professional, friendly and efficient He was prompt and honest and we will surely work with him again!
Completed hvac service. Communicated thoroughly. Very kind, friendly, and knowledgeable.
Very punctual. Friendly, professional. Immediately set about finding out what the problem was and resolving it.
Anthony was super helpful, attentive and completed the job with care.
Bryan was great, helped troubleshoot and solve our sewage issue—highly competent and friendly
Travis Harris installed completed all of his work items in good time. Thank you to Travis and everyone at Michael and Son for completing this work so quickly and efficiently.
New item, same level of high service. Matthew did a great job responding to my injector grinder pump service. === On time, kept me well informed, improved the venting from old setup, clean work area afterward, product works great (new tankless Rinnai). Ryne provided great service - recommend! Follow-up: Same for…
Matt was fantastic and extremely thorough. It was a much bigger job than we expected and he patiently resolved the issues.
Anthony was professional, kind, easy to work with, and clearly loves his craft. He was very thorough in his review of our situation, explained options, and guided me to a comfortable solution. His work was clean and impeccable, and the after images showed an attention to detail and no corners cut. He spent a lot of…
Well, pump repair. Service technicians were both excellent. It was an emergency repair due to no water. They were quick to assess and repair the problem all within one working day. Would recommend them and use them again for future service.
The technician was knowledgeable, and he had the equipment and expertise to analyze our problem thoroughly.
Confident and knowledgeable. Great insight and helpful. Taught me how to drain and refill my water heater.
Called for a tankless water heater flush and a health check on the well pump/filter/tank; Ryan DiSorbo was a great technician, very knowledgeable and friendly, and took the time to explain his processes and teaching me what I (the humble homeowner) could do myself to keep my system in proper condition. Great service!
The Michael and Sons technician was on time and very nice. He took care of the problem. And advise me on how to prevent it in the future. I would highly recommend them.
Michael & Sons was fantastic! Lawrence did such an amazing job and prioritized our emergency plumbing problem. He was very thorough, explaining everything to us, and did a fantastic job! The financing options also helped us to feel like this emergency wasn’t the end of the world. Highly recommend Michael & Sons! Will use again in the future!
I called Michael and Sons and they came over within three hours. Our technician was a smart young man named Paris Rone. He was faced with an unusual plumbing request for an outdoor spigot on our open back porch. He was great to work with and understood a creative solution to my problem. I requested he cut into the…
Good service, friendly and very helpful.
I recently was provided service by Michael and Son and the Technician, Lawrence Smith, III was great. He took the time to show me where the issue was and how I may be able to take future action if necessary.
David and Alex were both excellent. Ryan went above and beyond on 3 different trips to get me up and running. Very knowledgeable and capable. They diagnosed my needs and then took care of me same day! Thanks guys!
Excellent service
They installed a well pump they have great communication and customer service nice and finished in a timely manner
John and Alex did a fantastic job replacing our water line. Courteous, professional, speedy yet thorough. They tolerated my watching and asking lots of questions, which taught me a lot. Thanks!
Gavin was great, a true professional. Very knowledgeable and good at explaining what we needed. I hope to get him for all of our plumbing needs.
Great service.
Our technician Jacob was professional and personable. He explained what was needed and why. He was on time and finished the job (new well pump and pressure tank) timely.
I have been using Michael and son for the last 6 years ,they are prompt and professional, the most important thing to me in any service is being honest Thank you
Tech was very knowledgeable and helpful. Great communication and explains the process and outcomes.
Technician was professional thorough, and explained everything.
Fast, very polite and efficient
Frank was fantastic. Explain the work and completed a professional job. I will their service again.
James repaired the outdoor faucet instead of replacing it which I really appreciate
Lamar is a superb professional, and a very pleasant guy. Thanks!
We had Angel come out for a busted pipe and found that not only was it busted but the previous plumbers (who had been put 3 for the same pipe busting each winter) had used a hose to replace a mainline gmhot water pipe that feeds our kitchen. Angel not only fixed that but he insulated it and helped us when we found…
Extremely thorough, timely and professional. Will definitely use them again!
Gavin went above and beyond when responding to repair needed at our home ahead of the winter storm. He fixed the issue at hand and also identified other weak points in our water system that were vulnerable and needed to be addressed to avoid potential disaster if the storm turned out as bad as anticipated.
This business does good quality work. We've done a plumbing and HVAC through them. They clean up after themselves, tell you what they recommend with no pressure and are professional.
Fantastic job with plumbing work associated with my well infrastructure and very helpful in increasing my understanding of our unique system.Thank you!
I will never "shop" around for another plumbing company, I will only use Michael and Son for my needs. Tom research, evaluated, provided an estimate then came in under budget when work was completed. I trust Michael and Son for my all plumbing issues.
Ryan was on time, professional, and courteous. He explained things to me in plain terms I could understand and made sure I was knowledgeable about what to look for in the future.
Angel, Michael & Sons, & all employees are spectacular. Always professional, respectful, courteous, prompt (sometimes previous clients, same day, run long but generally arrive as promised). Leaky old toilet. Needed new toilet anyway, so toilet replaced in a timely manner. Have been a client since 8/2019.
Frank was knowledgeable and helped with my tankless project. Came prepared, had parts and all of tools needed for the job. Thank you Frank. Will definitely recommend the company to friends and fam.
Tom was outstanding… Second time he’s worked on plumbing repairs at our home. Knowledgeable and nice to work with.
Nick was very personable and listened to the issue I was having. He knew right away what was wrong and informed me that the hose bib repair was not available anymore for my unit. I realized I needed to replace both outside faucets due to age. He was very knowledgeable and I appreciated how he explained what needed…
I have felt well taken care of by Michael and sons! All my plumbers that have helped us have been fantastic, really giving me the time to ask all my silly questions and to double check were cared for! Christopher, Shane, John, and Thomas have just been so outstanding!!! Add salah zaitoun to the list of amazing people!
Great customer service.On time and good communication throughout the entire project.
Easy to schedule and get support when I've had issues. I've been on a maintenance plan for several years. Not always the cheapest, but they definitely always do a great job. Most recently Ryne helped me with my plumbing and Darrin helped me with my HVAC. Would definitely recommend.
I have used this company for the last few years and they do provide reliable service.
Professional, knowledgeable, and willing to help on the weekend. They fixed a leak on my side of the water meter for 1/3 the price that JD Service Now was going to charge. Also recently used Michael & Son for HVAC tune-up. Mohammed was a wealth of knowledge and expertise. He ensured that I got the best deal…
The whole team at Michael and Son's has been great. From the 2 gentlemen that helped install our new ductwork and HVAC unit to the finance leaders to the admins that helped schedule our appointments. One in particular stood out, Mike Glavin. His professionalism, knowledge of water heaters, wells, plumbing and water…
Geovani and Alex did a fantastic job replacing the 2 sewer cleanouts in my yard. Geovani is Amazon with the small backhoe and left my yard in nice shape.
The plumbing technician, Lawrence Smith, a wonderful job. He communicated often to me about the work he was doing and was very professional. He listened to my concerns. My plumbing problems have been resolved completely. Thanks
3/26/24 updating again to review Kadel Comper. Really impressed with the customer service (calling ahead to confirm arrival time, friendliness, politeness), knowledge and skills the young man displayed. 2/28/24 updating my review to include thoughts of J’Mario - a very thorough young man who did more than the…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
