How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for plumbing
Clear ✕All 319 Google reviews tagged “Plumbing” · showing 40
Knowledgeable technicisn , professional and efficient
Had a serious water leak. They came promptly to shut the water off and repair the problem. Good explanation of what repairs were needed.
Finally had a positive experience with Micheal & sons because if the excellent tech named Mike that came out. Was about to cancel our service plan due to previous visits where problem was not fixed and techs did not have parts! Mike diagnosed issue immediately and got to work fixing when he didn’t have part he left…
Outstanding work. Awesome.
Had them do a plumbing inspection, and discovered our water pressure was really low! An hour later, it feels like taking a shower at a 5 star hotel! Very professional and trustworthy.
Angel, Michael & Sons, & all employees are spectacular. Always professional, respectful, courteous, prompt (sometimes previous clients, same day, run long but generally arrive as promised). Leaky old toilet. Needed new toilet anyway, so toilet replaced in a timely manner. Have been a client since 8/2019.
Great service!!!
Called Michael & Son after my garbage disposal stopped working. I was able to schedule a same day appointment. Frank C. Was assigned as my technician and showed up ready to fix it. He was extremely professional and explained why my disposal probably stopped working and ways to avoid this issue again. He was able to…
My water heater died and leaked through the attic floor into my daughters room. Juan was out here in a couple hours and had a plan and replaced my water heater.
Ryne did a exceptional job accessing the main cause of the water leaking downstairs. Problem was quickly eradicated and procedures explained. He also cleaned up after the work was done, which is greatly appreciated.
Very happy with the quality of service. Our plumbing tech, John, was excellent. Very polite, proficient and professional. 4/14/2025 Great job, very professional attentive to detail and Blake Carlson all around very helpful!!
Quick, showed me what was wrong and how to correct if it happens again. very good job
The crew at Michael & Son are both professional and knowledgeable. I initially reached out to them for some toilet repairs, and after the great work and service provided that day I signed up for their maintenance package. After signing up, they come out to do initial inspections across all utilities and propose any…
We always have such a wonderful experience using Michael and Son. Today Brayan came to replace a toilet and he went above and beyond. He was extremely polite, knowledgeable, gave me all of my options, was upfront about cost, and answered all of my questions. I will continue to use Michael and Sons!
Juan always does a great. Honest, polite and extremely professional. I highly recommend Juan to any who needs plumbing work done. Top notch Michael & Son employee.
Great job all the way around as usual!
Moved into my new home to find the kitchen faucet leaking so badly I couldn’t use it at all. Was able to schedule an appointment for the next day (saturday) with no weekend upcharge. Josh was really nice and professional and was able to replace the faucet easily. I’m not sure how the price compares to other…
Will visited today to take care of annual maintenance. Their team is well trained and professional. The added bonus is the wonderful customer service they bring. Much appreciated because it is lacking with so many businesses.
The work was done quickly, the team was professional, and it was a great value. We will definitely be using this company again!
I’ve been using Michael and Sons for 5 years for everything plumbing, HVAC and electric. Great company always quick to respond and techs are super progressional. Danny our plumber is very tidy, pays attention to details and extremely professional.
Jason did a great job of diagnosing the issue with our hot water heater and had it repaired very quickly. The pictures and explanations he provided to cover his diagnostics and resolution are an extra value in customer service.
Michael & Son's Tim and Eric did a great job cleaning my air ducts. All the debris and dirt recovered was shown to me in pictures and also on view in the equipment. They took great care coming in and out of the home, in handling vents covers and also in recommendations/expectations. Oh! they were just great…
My water was not working and I needed an emergency visit from a plumber. Michael & Son responded very quickly and fixed my issue that night. They also noticed and fixed a leaky faucet during their visit. I will definitely be using their services again!
I do need to see the tech. I still have a small leak. But he did doing good work.
Brandon Whitley was here today & swapped out a Regular outlet for a GFI In-N-Out laundry room. And he installed a surge protector on our panel. Ryan Disorbo installed a new pressure reducing valve, installed. New main shutoff valve and did a flush on our hot water heater. Both were great & did efficient work. ————…
They are on time and very professional, tidy and courteous in doing their assigned tasks. Electrician David Crispin was very courtious, friendly and took time to hear about our problems. Did a good job. Cleaned up all the work areas before he left. Very professional in his skills.
Shane cantbary a very professional plumber was very good. highly recommend Michael and sons for all your plumbing needs. my previous experience for an electric issue was also very favorable. We have a home care plan which is very valuable. this covers HVAC Plumbing and Electricals for annual inspections for reasonable fee
Had a pipe burst on a Sunday and had to call Michael & Sons for an emergency dispatch. Though the emergency dispatch fee came at a slight premium, it is totally worth it. Frank arrived early, made a quick diagnosis of our issue and quickly got to work. An hour and a half later he's gone and we're up and going and…
I was quite impressed with the level of personable service from Frank from Michael and Sons. He was patient, professional and never pushy. Frank went above and beyond to solve our plumbing problem and answered all of my questions as he tackled unexpected issues. His years of experienced showed as he never slowed…
Fabian and Jay were awesome! They came and installed a new water heater for us and were able to fix our water pressure issues the same day they came to give us an estimate. They were professional, timely, and very thorough in their explanation of what they were going to do and what they did once the work was complete.
I had two electricians, a plumber, and an HVAC tech out to my house for routine inspections and maintenance. All of them were professional, friendly, and extremely kind and helpful. I will definitely work with this company again in the future.
Professional, friendly, and thorough.
Paris was wonderful.
We've been using Michael & Son for several months now, and it's been great. So far, they've repaired our water heater setup, replaced rusty pipe valves, installed a whole-house water softener/filtration system, inspected our plumbing and HVAC systems and repaired a broken shower pipe. With all the work they've done,…
My whole house water filter was pulling off the wall. Frank was very professional and was able to make a quick trip to Home Depot for supplies to address the issue. Not many plumbers have remodeling backgrounds so I was fortunate!
The company was very professional and responsive. I was able to schedule and appointment one night and have them at my house the next day. The technician, Cody, called me 10 minutes before my scheduled window even started to let me know that he was on his way. He was able to address AND correct my issue quickly, effectively, and was friendly to boot!
Great service today! Thank you again Ryan - excellent communication, timely, great work and so helpful. Appreciate it!
I can't say enough good things about Juan Castillo, the plumber from Michael & Son. He researched the leak under our sink that we called them for but then proceeded to answer several of my other questions about our water heater and valves in our engineering closet. He explained everything in terms I (or any lay…
Ryan was very professional and timely, we are very happy with his work and would recommend him to others
Frank was awesome, we needed to find and fix the source of some issues and he did a great job. No more leaks, and we’re confident the new toilet we got (we bought it and he installed it) won’t have the same issues as the old one. Came back to check in about pricing, and let us know the priority of each. Thanks Frank!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
