How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for plumbing fixture installation
Clear ✕All 251 Google reviews tagged “Plumbing fixture installation” · showing 20
Jason and Travis are true professionals. They moved the water line for my refrigerator, reworked the kitchen sink pipes and reinstalled new lines for my bathroom tub/shower. Seeing as this house was built in 1954, this was no easy feat. They were in and out in approximately 5 hours with all complete. The only mishap…
Juan is a very good guy and was very helpful.
John was great! Very professional, good quality work, friendly, quick to schedule. Thank you!
Josh is my go-to guy for all my plumbing needs. He is courteous, neat and pays attention to detail. I strongly recommend Michael and Son.
Excellent
100% recommend Michael & Sons for all your repair/maintanace needs. The last experience we had with this company was for a water leak in the kitchen ceiling. They responded immediately by sending out a plumber (Jason Lind) and a restoration crew (Dustin Mitchell). Both technicians were very professional,…
Anthony was very friendly, quick, helpful, and explained everything! Would be grateful to have him back for future repairs
Petey and his apprentice were fast efficient and very thorough and informative
Ivery did excellent work and was a great explainer. Would highly recommend.
Juan Professional Plumber, was knowledgeable and professional. Highly recommend him.
Anthony was professional, kind, easy to work with, and clearly loves his craft. He was very thorough in his review of our situation, explained options, and guided me to a comfortable solution. His work was clean and impeccable, and the after images showed an attention to detail and no corners cut. He spent a lot of…
Started having major water pressures in my kitchen sink late in the day Wednesday and was able to get someone out first thing on Thursday. Mike Glavin helped me out with the faucet and identified the means to mitigate further plumbing issues with the town water supply that could result in additional repairs at my…
Josh did an excellent job and repairing my Leak. He explained everything and was very professional.
I cannot say enough good things about our experience with Jason and Michael & Son. Outstanding communication, timely arrival, highly efficient, and very willing to work around the schedules of some other trades during a kitchen renovation in an old house. Flawless. Highly recommend and will call again in the future without hesitation.
Today i had an appointment with Michael and son concerning my plumbing and I had an AMAZING experience the Technician Eli’s Del Rio he was very informative and explained every single detail so Me and my wife could understand he also went above and beyond to fix the problem This experience has made me have a new…
Nolan is polite, professional, efficient and personable. I got a membership because of his information and clear explanation of benefits. He is a valuable asset to the team!
The repairman went over and above to get all of my plumbing needs addressed! Thank you 😊
Michael & Sons was fantastic! Lawrence did such an amazing job and prioritized our emergency plumbing problem. He was very thorough, explaining everything to us, and did a fantastic job! The financing options also helped us to feel like this emergency wasn’t the end of the world. Highly recommend Michael & Sons! Will use again in the future!
Danny was amazing!! My customer experience was very good. He was detailed and professional. Thank you Danny!!
Michael & Son has been good to us. Their electrician, Andrew has been very helpful to us as we navigate a remodel and adapt an older house to our needs. He is knowledgeable, explains everything in terms I understand, and helps us find the best solution for our needs and budget.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
