How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for plumbing fixture installation
Clear ✕All 251 Google reviews tagged “Plumbing fixture installation” · showing 60
Jason and Travis are true professionals. They moved the water line for my refrigerator, reworked the kitchen sink pipes and reinstalled new lines for my bathroom tub/shower. Seeing as this house was built in 1954, this was no easy feat. They were in and out in approximately 5 hours with all complete. The only mishap…
Juan is a very good guy and was very helpful.
John was great! Very professional, good quality work, friendly, quick to schedule. Thank you!
Josh is my go-to guy for all my plumbing needs. He is courteous, neat and pays attention to detail. I strongly recommend Michael and Son.
Excellent
100% recommend Michael & Sons for all your repair/maintanace needs. The last experience we had with this company was for a water leak in the kitchen ceiling. They responded immediately by sending out a plumber (Jason Lind) and a restoration crew (Dustin Mitchell). Both technicians were very professional,…
Anthony was very friendly, quick, helpful, and explained everything! Would be grateful to have him back for future repairs
Petey and his apprentice were fast efficient and very thorough and informative
Ivery did excellent work and was a great explainer. Would highly recommend.
Juan Professional Plumber, was knowledgeable and professional. Highly recommend him.
Anthony was professional, kind, easy to work with, and clearly loves his craft. He was very thorough in his review of our situation, explained options, and guided me to a comfortable solution. His work was clean and impeccable, and the after images showed an attention to detail and no corners cut. He spent a lot of…
Started having major water pressures in my kitchen sink late in the day Wednesday and was able to get someone out first thing on Thursday. Mike Glavin helped me out with the faucet and identified the means to mitigate further plumbing issues with the town water supply that could result in additional repairs at my…
Josh did an excellent job and repairing my Leak. He explained everything and was very professional.
I cannot say enough good things about our experience with Jason and Michael & Son. Outstanding communication, timely arrival, highly efficient, and very willing to work around the schedules of some other trades during a kitchen renovation in an old house. Flawless. Highly recommend and will call again in the future without hesitation.
Today i had an appointment with Michael and son concerning my plumbing and I had an AMAZING experience the Technician Eli’s Del Rio he was very informative and explained every single detail so Me and my wife could understand he also went above and beyond to fix the problem This experience has made me have a new…
Nolan is polite, professional, efficient and personable. I got a membership because of his information and clear explanation of benefits. He is a valuable asset to the team!
The repairman went over and above to get all of my plumbing needs addressed! Thank you 😊
Michael & Sons was fantastic! Lawrence did such an amazing job and prioritized our emergency plumbing problem. He was very thorough, explaining everything to us, and did a fantastic job! The financing options also helped us to feel like this emergency wasn’t the end of the world. Highly recommend Michael & Sons! Will use again in the future!
Danny was amazing!! My customer experience was very good. He was detailed and professional. Thank you Danny!!
Michael & Son has been good to us. Their electrician, Andrew has been very helpful to us as we navigate a remodel and adapt an older house to our needs. He is knowledgeable, explains everything in terms I understand, and helps us find the best solution for our needs and budget.
Fast, efficient, responsive, high quality installation.
Luke V was great! Knowledge and went out of his way to get me answers for my concerns. Ive used them before in the past and would use again!
Jordan was excellent, extremely detailed and communicated all along the way to let me know what was going on. I needed plumbing services quickly and they were able to schedule me the very next day to keep my project on track. Great experience and I’ll be hiring Michael and Sons for any other work I have.
People like Peter are why we continue to call on Michael and Sons. Peter was great to work with, honest and thorough. Excellent work! We always come back to Michael and Son because of the people! What a great experience!
Franks was a true professional! I would recommend him to any of my neighbors or friends.
Michael and Sons is honest and does good work. Andrew who was my tech was helpful and a great dude. Always appreciate doing business with them.
James was knowledgeable, friendly, and handled our plumbing installation quickly and professionally!
Josh is a long standing plumber with Michael & Son and did an outstanding job in giving us information and installing a new toilet in our master bath.
I called Michael and Sons and they came over within three hours. Our technician was a smart young man named Paris Rone. He was faced with an unusual plumbing request for an outdoor spigot on our open back porch. He was great to work with and understood a creative solution to my problem. I requested he cut into the…
Juan Castillo from Michael & Son was the absolute best! He was very professional and took the time to explain everything to us in great detail. We very much appreciated his attention to detail, workmanship, knowledge and caring for our plumbing problem. I highly recommend him.
I had Josh out for a replacement toilet, water shut off valve and new water pressure regulator, and he was fantastic. Josh is personable and friendly and explains everything well. He worked very efficiently and is a great representation of Michael and Sons. Especially with water, it is great to have someone who can…
We have had the displeasure of working with this company now our attic is full of water and our dry wall and installation are ruined. They have been hard to get a hold of in the past so this review will stay up till our dry wall and installation of the affected areas are repaired completely or a refund of the…
Luis was professional, courteous and thorough. He diagnosed the problem of needing a new valve and then did the repair. He gave us a good price and applied applicable discounts. He did a great job and it was a pleasure doing business with him and the company Michael and sons.
Danny was very professional, considerate, and knowledgeable. He was able to diagnose multiple plumbing issues very quickly. He was very detailed in showing and describing to me what each problem was, and what needed to be done to fix it. He also gave very honest recommendations and options for me to choose in order to resolve each issue. Highly recommend
They installed a well pump they have great communication and customer service nice and finished in a timely manner
Brayan went completely above and beyond during this repair appointment. He came in to help with our disposal (which was fixed quickly) and ultimately ended up fixing a long-broken shower and helping with long term plans to protect our water system and fixtures. He even fixed a lose doorknob he noticed!!
David was prompt, clean, professional, courteous, and efficient. Looks like solid work. But so EXPENSIVE! The estimate seemed really high, but I didn't know how big the job was. I should have paid the estimation fee and found someone else. The effective hourly rate was over $275 an hour! I'm not willing to pay…
Andrew was prompt to the appt time. He came in and assessed what needed to be done, went over what was going to be needed and provided me with an estimate before he began work.
Highly satisfied and would recommend. Very thorough and explained issues with recommended fixes. Knowledgeable and friendly. Have had multiple repairs and installations by this tech and highly satisfied.
Great service and tentative to our needs.
Technician was professional thorough, and explained everything.
Frank C. is extremely knowledgeable and professional. I have depended on Michael & Sons for HVAC and plumbing needs for a couple years. This is my second encounter with Frank and the fourth encounter overall. I have been very pleased with the service I have received from Michael & Sons. They are quick to respond and do good work.
Luis is educational, doesn’t rush you, respectful, and thoughtful about the work he does.
Amazing! Not only was it a Sunday, but Frank came out faster than anticipated and took a job that looked to be near impossible, and got the job done effectively and efficiently... And was super friendly! Couldn't have asked for a better experience. Thank you Frank!
Fast, friendly, and professional!
Christopher was very nice and took his time going through and servicing our HVAC.
Ryne was a great technician. He explained everything I needed to boost my water pressure for my irrigation needs. He answered all my questions, walked me through the best way to manage my new pressure system. Price was a bit steep after shopping around more after the fact.. Lessons learnt.
Great work. Shows up on time with email and/or text notices prior to appointment. Knowledgeable and friendly. Would recommend for sure.
Ryne did an excellent job installing my new water filtration system and disposal. He was professional, efficient, and explained everything clearly. The installation was quick, and he made sure everything was working perfectly before leaving. Plus, he left no mess behind! I highly recommend Ryne from Michael and sons for any plumbing needs.
I called yesterday because two days after their service my mom and dad's heat was not working ask them to send somebody out it was a Monday and they couldn't get anybody out until midday Tuesday I asked for a manager to call me and no one has called me
Angel, Michael & Sons, & all employees are spectacular. Always professional, respectful, courteous, prompt (sometimes previous clients, same day, run long but generally arrive as promised). Leaky old toilet. Needed new toilet anyway, so toilet replaced in a timely manner. Have been a client since 8/2019.
Tom was outstanding… Second time he’s worked on plumbing repairs at our home. Knowledgeable and nice to work with.
Highest praise for Andrew Hyatt, who did excellent work identifying, diagnosing, and efficiently resolving all plumbing issues in my home's kitchen and bathroom. Moreover, he was kind, professional, and communicated superbly throughout on what were multiple plumbing jobs over multiple days. Thank you Andrew!
They deliver what they promise. Lamar has been an amazing professional and is always prompt, courteous and knowledgeable.
We’ve had several folks out from Michael & Son for electrical and plumbing jobs and all have been kind, professional, and patient with questions. Their work has been excellent and they always present options and explain advantages/disadvantages of each.
Thomas explained everything he did in detail, answered all our questions and even explained matters to my son who happened to call during the service call. He fixed what we needed to be fixed and explained options for next steps if we so desired.
Thankful to Noah and the M&S team for replacing the tub drain pipes. Best birthday present I could have gotten was the chance to take a shower in my own home :).
Angel was incredible. He worked quickly and efficiently and did a great job sorting out our issue. Our indoor water shutoff valve needed replacing and Michael And Sons came to the rescue. Angel was detailed and explained his work.
I have had quite a few different technicians from Michael &Sons work on my AC and plumbing and gas systems in the past 6 months and I have been extremely happy with the quality of the work, but also the friendly nature and thoroughness of the technicians. These are the folks that have come out: Josh Litvak, Edwin…
Professional, knowledgeable, and willing to help on the weekend. They fixed a leak on my side of the water meter for 1/3 the price that JD Service Now was going to charge. Also recently used Michael & Son for HVAC tune-up. Mohammed was a wealth of knowledge and expertise. He ensured that I got the best deal…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
