How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for plumbing fixture installation
Clear ✕All 251 Google reviews tagged “Plumbing fixture installation” · showing 160
Jason and Travis are true professionals. They moved the water line for my refrigerator, reworked the kitchen sink pipes and reinstalled new lines for my bathroom tub/shower. Seeing as this house was built in 1954, this was no easy feat. They were in and out in approximately 5 hours with all complete. The only mishap…
Juan is a very good guy and was very helpful.
John was great! Very professional, good quality work, friendly, quick to schedule. Thank you!
Josh is my go-to guy for all my plumbing needs. He is courteous, neat and pays attention to detail. I strongly recommend Michael and Son.
Excellent
100% recommend Michael & Sons for all your repair/maintanace needs. The last experience we had with this company was for a water leak in the kitchen ceiling. They responded immediately by sending out a plumber (Jason Lind) and a restoration crew (Dustin Mitchell). Both technicians were very professional,…
Anthony was very friendly, quick, helpful, and explained everything! Would be grateful to have him back for future repairs
Petey and his apprentice were fast efficient and very thorough and informative
Ivery did excellent work and was a great explainer. Would highly recommend.
Juan Professional Plumber, was knowledgeable and professional. Highly recommend him.
Anthony was professional, kind, easy to work with, and clearly loves his craft. He was very thorough in his review of our situation, explained options, and guided me to a comfortable solution. His work was clean and impeccable, and the after images showed an attention to detail and no corners cut. He spent a lot of…
Started having major water pressures in my kitchen sink late in the day Wednesday and was able to get someone out first thing on Thursday. Mike Glavin helped me out with the faucet and identified the means to mitigate further plumbing issues with the town water supply that could result in additional repairs at my…
Josh did an excellent job and repairing my Leak. He explained everything and was very professional.
I cannot say enough good things about our experience with Jason and Michael & Son. Outstanding communication, timely arrival, highly efficient, and very willing to work around the schedules of some other trades during a kitchen renovation in an old house. Flawless. Highly recommend and will call again in the future without hesitation.
Today i had an appointment with Michael and son concerning my plumbing and I had an AMAZING experience the Technician Eli’s Del Rio he was very informative and explained every single detail so Me and my wife could understand he also went above and beyond to fix the problem This experience has made me have a new…
Nolan is polite, professional, efficient and personable. I got a membership because of his information and clear explanation of benefits. He is a valuable asset to the team!
The repairman went over and above to get all of my plumbing needs addressed! Thank you 😊
Michael & Sons was fantastic! Lawrence did such an amazing job and prioritized our emergency plumbing problem. He was very thorough, explaining everything to us, and did a fantastic job! The financing options also helped us to feel like this emergency wasn’t the end of the world. Highly recommend Michael & Sons! Will use again in the future!
Danny was amazing!! My customer experience was very good. He was detailed and professional. Thank you Danny!!
Michael & Son has been good to us. Their electrician, Andrew has been very helpful to us as we navigate a remodel and adapt an older house to our needs. He is knowledgeable, explains everything in terms I understand, and helps us find the best solution for our needs and budget.
Fast, efficient, responsive, high quality installation.
Luke V was great! Knowledge and went out of his way to get me answers for my concerns. Ive used them before in the past and would use again!
Jordan was excellent, extremely detailed and communicated all along the way to let me know what was going on. I needed plumbing services quickly and they were able to schedule me the very next day to keep my project on track. Great experience and I’ll be hiring Michael and Sons for any other work I have.
People like Peter are why we continue to call on Michael and Sons. Peter was great to work with, honest and thorough. Excellent work! We always come back to Michael and Son because of the people! What a great experience!
Franks was a true professional! I would recommend him to any of my neighbors or friends.
Michael and Sons is honest and does good work. Andrew who was my tech was helpful and a great dude. Always appreciate doing business with them.
James was knowledgeable, friendly, and handled our plumbing installation quickly and professionally!
Josh is a long standing plumber with Michael & Son and did an outstanding job in giving us information and installing a new toilet in our master bath.
I called Michael and Sons and they came over within three hours. Our technician was a smart young man named Paris Rone. He was faced with an unusual plumbing request for an outdoor spigot on our open back porch. He was great to work with and understood a creative solution to my problem. I requested he cut into the…
Juan Castillo from Michael & Son was the absolute best! He was very professional and took the time to explain everything to us in great detail. We very much appreciated his attention to detail, workmanship, knowledge and caring for our plumbing problem. I highly recommend him.
I had Josh out for a replacement toilet, water shut off valve and new water pressure regulator, and he was fantastic. Josh is personable and friendly and explains everything well. He worked very efficiently and is a great representation of Michael and Sons. Especially with water, it is great to have someone who can…
We have had the displeasure of working with this company now our attic is full of water and our dry wall and installation are ruined. They have been hard to get a hold of in the past so this review will stay up till our dry wall and installation of the affected areas are repaired completely or a refund of the…
Luis was professional, courteous and thorough. He diagnosed the problem of needing a new valve and then did the repair. He gave us a good price and applied applicable discounts. He did a great job and it was a pleasure doing business with him and the company Michael and sons.
Danny was very professional, considerate, and knowledgeable. He was able to diagnose multiple plumbing issues very quickly. He was very detailed in showing and describing to me what each problem was, and what needed to be done to fix it. He also gave very honest recommendations and options for me to choose in order to resolve each issue. Highly recommend
They installed a well pump they have great communication and customer service nice and finished in a timely manner
Brayan went completely above and beyond during this repair appointment. He came in to help with our disposal (which was fixed quickly) and ultimately ended up fixing a long-broken shower and helping with long term plans to protect our water system and fixtures. He even fixed a lose doorknob he noticed!!
David was prompt, clean, professional, courteous, and efficient. Looks like solid work. But so EXPENSIVE! The estimate seemed really high, but I didn't know how big the job was. I should have paid the estimation fee and found someone else. The effective hourly rate was over $275 an hour! I'm not willing to pay…
Andrew was prompt to the appt time. He came in and assessed what needed to be done, went over what was going to be needed and provided me with an estimate before he began work.
Highly satisfied and would recommend. Very thorough and explained issues with recommended fixes. Knowledgeable and friendly. Have had multiple repairs and installations by this tech and highly satisfied.
Great service and tentative to our needs.
Technician was professional thorough, and explained everything.
Frank C. is extremely knowledgeable and professional. I have depended on Michael & Sons for HVAC and plumbing needs for a couple years. This is my second encounter with Frank and the fourth encounter overall. I have been very pleased with the service I have received from Michael & Sons. They are quick to respond and do good work.
Luis is educational, doesn’t rush you, respectful, and thoughtful about the work he does.
Amazing! Not only was it a Sunday, but Frank came out faster than anticipated and took a job that looked to be near impossible, and got the job done effectively and efficiently... And was super friendly! Couldn't have asked for a better experience. Thank you Frank!
Fast, friendly, and professional!
Christopher was very nice and took his time going through and servicing our HVAC.
Ryne was a great technician. He explained everything I needed to boost my water pressure for my irrigation needs. He answered all my questions, walked me through the best way to manage my new pressure system. Price was a bit steep after shopping around more after the fact.. Lessons learnt.
Great work. Shows up on time with email and/or text notices prior to appointment. Knowledgeable and friendly. Would recommend for sure.
Ryne did an excellent job installing my new water filtration system and disposal. He was professional, efficient, and explained everything clearly. The installation was quick, and he made sure everything was working perfectly before leaving. Plus, he left no mess behind! I highly recommend Ryne from Michael and sons for any plumbing needs.
I called yesterday because two days after their service my mom and dad's heat was not working ask them to send somebody out it was a Monday and they couldn't get anybody out until midday Tuesday I asked for a manager to call me and no one has called me
Angel, Michael & Sons, & all employees are spectacular. Always professional, respectful, courteous, prompt (sometimes previous clients, same day, run long but generally arrive as promised). Leaky old toilet. Needed new toilet anyway, so toilet replaced in a timely manner. Have been a client since 8/2019.
Tom was outstanding… Second time he’s worked on plumbing repairs at our home. Knowledgeable and nice to work with.
Highest praise for Andrew Hyatt, who did excellent work identifying, diagnosing, and efficiently resolving all plumbing issues in my home's kitchen and bathroom. Moreover, he was kind, professional, and communicated superbly throughout on what were multiple plumbing jobs over multiple days. Thank you Andrew!
They deliver what they promise. Lamar has been an amazing professional and is always prompt, courteous and knowledgeable.
We’ve had several folks out from Michael & Son for electrical and plumbing jobs and all have been kind, professional, and patient with questions. Their work has been excellent and they always present options and explain advantages/disadvantages of each.
Thomas explained everything he did in detail, answered all our questions and even explained matters to my son who happened to call during the service call. He fixed what we needed to be fixed and explained options for next steps if we so desired.
Thankful to Noah and the M&S team for replacing the tub drain pipes. Best birthday present I could have gotten was the chance to take a shower in my own home :).
Angel was incredible. He worked quickly and efficiently and did a great job sorting out our issue. Our indoor water shutoff valve needed replacing and Michael And Sons came to the rescue. Angel was detailed and explained his work.
I have had quite a few different technicians from Michael &Sons work on my AC and plumbing and gas systems in the past 6 months and I have been extremely happy with the quality of the work, but also the friendly nature and thoroughness of the technicians. These are the folks that have come out: Josh Litvak, Edwin…
Professional, knowledgeable, and willing to help on the weekend. They fixed a leak on my side of the water meter for 1/3 the price that JD Service Now was going to charge. Also recently used Michael & Son for HVAC tune-up. Mohammed was a wealth of knowledge and expertise. He ensured that I got the best deal…
Gavin was fantastic
We've had our AC, Hot Water Heater, and Charging unit all replaced and installed with Michael & Son Services and they've all been great!
Tim was a great tech. I like to learn about my home systems and he walked me through everything he was doing.
They were prompt to respond and arrived on time; very professional and friendly. The work was completed, the source of the problem was detected and they were able to make that repair the same day. Very pleased with Michael and Son!
Technician did excellent work and very professional. Showed me all the work that was done, ensured i was happy with the work, and answered all my questions.
Explained problem and repair thoroughly. Excellent service.
Great job and great customer experience from my perspective!
Technician was professional, knowledgeable and courteous. Did an excellent job replacing our exterior electrical outlets.
I’m very happy with the plumbing service from Michael and Son. The reservation was made online with ease. Luis was polite and professional and did a great job with the plumbing installation. The Price was reasonable as well. I usually call Michael and Sons for electrical work, but I would use again for plumbing if needed as well. Thank you!
Great work and very helpful. Talked me through the issues, solutions, and what to look for in the future.
Joshua Hall was very professional and courteous. He kept me informed about the entire process and would answer my questions. He worked quickly and was very thorough. He explained what scenarios could happen and what might be involved with them.
Very Professional and Responsive, On time and Curtious Plan on using in January.
As always Michael and Son people always friendly and informative
Arrived early. Excellent service, very nice. I would use him again.
We were very satisfied with his work. He was very professional and completed the job quickly. I would definitely refer you to someone else.
Great experience with Fabian!
Luis R was phenomenal. Takes pride in his work and extremely professional.
Rhyne with Michael and Sons plumbing was extremely helpful during a particularly difficult time diagnosing a large plumbing issue. He contacted the restoration team who was able to come out quickly to clean up the damage and then came back as soon as he could to locate and fix the problem. He was thorough in…
The tech that was assigned to us he did a good job in reference to the actual issue in hand but I am not happy about the driver tearing up my grass but other than that a awesome job
New house shutoff valve and PRV installed and tested in less than an hour, with one day notice. Great work and we will continue to call Michael and Son first. Edit: a few more visits and they have remained quick, punctual, and thorough. Randy just completed a tune up and had useful suggestions to protect our compressor and system.
Excellent detective work to determine the source of a leak with drywall staining. Excellent service every time we call on them. Highly recommended!
This is the third time that I have used Micheal and Son Services for a major service during remodeling my house. Each time they have been prompt, professional, and completed the job the day after I called them. Highly recommend the company.
Service was excellent in every way
One of our outdoor spigots was leaking and while trying to repair the leak with a wrench, I made the leak worse. Never fear, even on a Saturday, because Michael & Sons was open and responsive and sent out a technician in short order. Luis R came out and was very professional, helpful, and effective. The whole spigot…
Both Jason Lind (plumbing) and Timothy Roberts (HVAC) were very helpful and knowledgeable.
A tach stole items from my house. One of them being an apple tag and an electric toilet snake. All caught on camera. Corporate didn’t refund the full value of lost/damaged items
We needed our house repiped and a new hot water tank. After getting multiple quotes from several plumbers we chose Michael & Son, The process was easy, we filled out a service request online, the next day a technician performed an inspection and presented multiple options and prices for the work to be performed. We…
Noah was very professional, respectful and knowledgeable for making the best choices of repair
The tech had good customer service. He was very helpful.
Great job with the professional technician!
Fabian was very professional and great at his job. He called to give me a reminder prior to coming, thoroughly investigated my plumbing issues, gave me options with professional recommendations, and did a fantastic job installing new toilets throughout the house. I give 5 stars, recommend Michael and Son to anyone having plumbing issues!
I was thoroughly imoressed with ryne horn. He will do extra work for me at the end of the sumner. He was very knowledgable and explained everything i asked about.
Work was done with professionalism. We are pleased.
Rhyne was actually a little early which I appreciated since we had no water. He explained as he went since the repair became more complicated but he finished it up, cleaned up and made sure we were happy with it. Our first time using Michael & Sons but they are our “go to” now.
Frank did a great job of replacing my old Toilet and installing my new toilet. He walked me through all the options available and which one he recommended.
Plumbing repair work was contracted and was completed. They said they performed other services. We paid 3 other companies to review. Michael & Sons totally ripped us off for over $10k. There were many issues. Cannot recommend this company!
Frank did a great job. Explained options well and did fast efficient installation.
Frank Castaneda was very professional, knowledgeable and efficient. Will definitely use Michael and Son again.
They were on time and at my house within an hour of me calling them. They had a solution in place and had the water turned back on to the house in a timely fashion. I highly recommend their services.
Our technician Juan was amazing! He installed two bathroom sink faucets and adjusted our water pressure. Highly recommend! He was on time, professional, and a great communicator!
Frank was very professional, kept me informed of each step and my options and did a good job.
The plumber was very respectful, helpful and did an excellent job!
Frank did a great job. Came by earlier than anticipated on a Saturday and (as far as I can tell) did impeccable work.
Will totally use Frank again! He figured out and fixed our problem. Thank you Frank!
Frank was awesome from beginning the project through the completion. He is thorough, an excellent problem solver, persevered through some problems we discovered, had a very professional and also kind demeanor. Do yourself a favor and call Michael and Sons for your plumbing needs. AND ask for FRANK!
Michael & Sons provided excellent service. The technician arrived early and went above and beyond to ensure that we were happy with the service he provided. We will not use anyone else going forward! I am sold!!!
Chris was on time and did a fierce job. Very pleased.
The technician was knowledge about the work that need to done. My problem was solve and fix in a timely manner.
Both Zac and Nick were fantastic so glad they came and such a timely manner with outstanding professionalism. I would use them any day of the week and so should you!
Juan came to my home and would absolutely recommend him! He was very personable, knowledge and really went the extra mile to ensure the job was complete. He took the time to find exactly the part that was needed since it was not on his truck. He was prompt, texted and called before arrival. I will 100% ask for Juan anytime I have a plumbing issue!
Update: changing my review because they have spent time and effort to address my concerns. The tech who did the work ultimately got a thumbs up from the inspectors and they indicated that despite the back and forth, Michael and Sons did a great job and made sure the job was complete and to my satisfaction. I really…
We called Michael and Son in the middle of the night on a Friday when we learned there was no running water in our home. Frank arrived on site first thing Saturday morning and quickly determined our well pump was not working. He left and quickly returned with a new one. Frank worked skillfully and professionally to…
My name is Aubrey Young.. Frank, our plumbing technician, was very knowledgeable, friendly and professional. We will be asking for him by name from now on..
Great service!
Installed new handheld shower for us after my husband had been ill.
Frank Castaneda did a great job!
Ryan was on time, very professional, and did a great job answering all our questions. I would definitely use this service again and recommend to others
Jeremiah was outstanding. Beautiful work. Proud of his trade.
Frank Was on time and answered all our questions. He made us feel comfortable and confident with what he was doing I really appreciate it OK
Juan came out and quickly cut out my old sink (never buying a Moen again). Gave me great advice on what was done wrong. Great asset to the Michael and Sons team.
Repair technician was at my house within an hour of my call. Promptly resolved the issue and went above and beyond to make sure new fixture was working properly. Outstanding service,and I will most definitely use them again.
Needed a toilet installed. Already had taken the old one off but was concerned about wear on the flange. Just called to have someone handle it. He told me how busy he was and he couldn’t get to it, but someone else could. Cool. Told me it was easy and we should do it ourselves. Fine. Told me he wasn’t a pushy…
Micheal and Juan did the complete replumb of our home. They were very courteous and professional and made sure that we had a complete understanding of what was involved in the process.
I called to have a hot water heater recirculating valve installed. The quote they gave me included replacing unrelated hardware such as the cold water valve and dishwasher valve under the sink at a charge of $150 per valve. This is more than 3 times the going rate. All told, what should have been a 1 hour…
Frank Castaneda did an outstanding job he has done work for us twice already so I give him a review 2 times. First time we had a sewer pipe that needed to be fixed and he was able to repair that no problem. Second time our shower started leaking through the ceiling and he came out on an emergency visit. He was able…
My water heater went out last night. So I made the call ! From beginning to end. Great service! I will be calling again for my future needs and services!
The plumber Juan was excellent! He went above & beyond educating me on my plumbing issues.
Frank is great guy and was very professional.
Petey and his apprentice were friendly, knowledgeable, and efficient. I would highly recommend their service for plumbing. While not the cheapest, the quality speaks for itself.
Responsive and very professional!
These guys are very good, knowledgeable, persistent, responsible and respectful to you, your property and offer maintenance suggestions to help prolong the life and upkeep of your purchased products / merchandise as a courtesy and friendly service to customers. My Technician was all the above work ethics. One of the…
I had a remodel in progress and the tech was wonderful. He was prompt and very knowledgeable
Our technician Frank Castaneda was fantastic. Frank arrived on-time. He listened to the issue we were having and gave us some potential causes. He thoroughly examined the problem, clearly explained the cause & recommended a solution. He then discussed the options including the costs prior to starting the repairs. He…
Very pleased with service.
Frank was very helpful in replacing my water heater and advising all the options available.
All went well. I was impressed that we could get an emergency worker , David R. to fix my toilet the day before thanksgiving. He followed safety protocol and Plumber found issues that need to be repaired and was patient explaining why and i appreciated that. The annual plan sounds helpful. Im thinking of getting…
Customer service was excellent. Ryan did a great job!
Toilet Install. 3 different toilets, 3 different times, e different installers. All very professional and did great job.
They are on time and very professional, tidy and courteous in doing their assigned tasks. Electrician David Crispin was very courtious, friendly and took time to hear about our problems. Did a good job. Cleaned up all the work areas before he left. Very professional in his skills.
From the moment I caller them , they were professional and super friendly. The Plumber-Ryan called before he arrived and was on time and very professional. From there it was so easy and convenient to have Ryan fix the issues we were having with our new home ! I am so happy to have our home fix and I can't thank Ryan enough for all his hard work!
Juan came out and did a great job diagnosing and fixing my issue. He was courteous, professional and very knowledgeable.
over priced, but professional
Petie was early and got the new tank installed in a timely fashion
excellent service. Technician cordial and knowledgeable.
Ryan was quick and professional and helped answer all my questions.
Quick response, and excellent communication prior to the service. David was professional and personable, and he did a great job on the repair and the cleanup afterwards. I would definitely use them again.
We had the indoor leaky main shutoff valve replaced along with one of the rusted toilet water hoses. Ryan was courteous, on time and did a nice job to fix the issues.
Very good job installing, fast and over all the most professional and polite service man we have met.
Ryan Disorbo did an excellent job in installing a faucet as well as a house filter. More importantly, he knew what the problem was with the black debris coming from our house faucets. The gentleman who did the plumbing check last year had no clue.
I called in the morning and they were able to come same day. The technician who came, Ryan was extremely friendly, professional, and knowledgeable. He helped me explore solutions to my problem and was very patient and came back to make sure my issue was resolved today. Ryan did an excellent job and gave great customer service.
Thanks Petey for excellent service and just being a people person.
Had well pump install. Copper pipes changed to pex pipes. Insulation in crawl space . Ducts put in. Clean.HVAC system
Andrew showed up on time and performed the work as expected. The convenience of online booking and live estimates is worth the premium.
The techs who showed up were professional and fast.
Fixed a pressure regulator valve for $700. Home advisor's highest estimate was $350 for the same service. They will not be called back to my home.
Nick was great. He explained everything very well and did a professional job
One of the most comprehensive, knowledgeable, and courteous repair visits that the wife and I have ever had the pleasure to experience. This outfit definitely has the pros on staff!
Fabian and Jay were awesome! They came and installed a new water heater for us and were able to fix our water pressure issues the same day they came to give us an estimate. They were professional, timely, and very thorough in their explanation of what they were going to do and what they did once the work was complete.
Professional, friendly, and thorough.
I had a variety of plumbing issues. Running toilet, leaking toilet, dripping faucet, and leaking spigot. I called and a technician was in my home within 2.5 hours. Fabian was very knowledgeable about all of my issues, explained the problems and possible solutions. He explained problems that I wasn't even aware of,…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
