How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for plumbing leak detection
Clear ✕All 456 Google reviews tagged “Plumbing leak detection” · showing 20
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We have been using Michael & Sons for a few years now and. Have always been happy with their work. Today Tarone came to fix our leak and even stayed to fix an additional leak. Our home is often a complicated job but Tarone was easy going, friendly, and very service oriented. His shirt said he was a trainee, but he…
Very patient and thorough technician. He did a great job.
John from Michael and sons came at the beginning of the appointment window which was awesome. Showed up professional, testy to work, looked over my situation and then told me my options. Once I decided which option worked best for me, he acquired the parts and went to work. The finished product was better than…
Danny was INCREDIBLE. He explained every thoroughly and step by step and made me truly understand the process! HIGHLY recommend.
Service rep showed up on time and offered extensive list of options to address my water heater that had suddenly started releasing water through its release valve. Water heater was replaced on same day as diagnostic visit.
Josh is my go-to guy for all my plumbing needs. He is courteous, neat and pays attention to detail. I strongly recommend Michael and Son.
Adam was timely, friendly, efficient and informative. He assessed all my issues and gave fair estimates. I would recommend Michael & Son. Daniel has been helpful, informative and efficient. Communication has been fluid and clear. Travis did a great job with my electrical work and outlining all of the ongoing benefits of working with Michael & Son.
Lawrence responded today for an emergency plumbing issue. He was kind, thorough and communicated well. He helped to calm a very tense time for us.
Jim was great! Super helpful and communicative, and did a great job. We also appreciated that they were able to come help us out with our leak within just a couple hours of us calling! Thanks so much!!
Jason is the best. He is professional and respectful of our home. I will always ask if he can be our plumber.
Andrew did a great job. He was knowledgeable, polite, and explained things clearly.
I called yesterday, and the technician was able to come today, fix my leak, and replace my water heater in a few hours. Bravo on a job well done, and such speedy service!
Exceptional service!! Highly recommend!
Dezireon Ore was very knowledgeable for what he does. He is very pleasant and explained everything very well.
Ryan was excellent. He explained the repair process well and was quick and efficient.
Immediate response, knowledgeable and professional technician, and value.
Ivery did excellent work and was a great explainer. Would highly recommend.
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Excellent. Andrew showed up promptly and addressed the issue very well. Very pleasant and explained things well.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
