How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for plumbing leak detection
Clear ✕All 456 Google reviews tagged “Plumbing leak detection” · showing 40
Ok…
We have been using Michael & Sons for a few years now and. Have always been happy with their work. Today Tarone came to fix our leak and even stayed to fix an additional leak. Our home is often a complicated job but Tarone was easy going, friendly, and very service oriented. His shirt said he was a trainee, but he…
Very patient and thorough technician. He did a great job.
John from Michael and sons came at the beginning of the appointment window which was awesome. Showed up professional, testy to work, looked over my situation and then told me my options. Once I decided which option worked best for me, he acquired the parts and went to work. The finished product was better than…
Danny was INCREDIBLE. He explained every thoroughly and step by step and made me truly understand the process! HIGHLY recommend.
Service rep showed up on time and offered extensive list of options to address my water heater that had suddenly started releasing water through its release valve. Water heater was replaced on same day as diagnostic visit.
Josh is my go-to guy for all my plumbing needs. He is courteous, neat and pays attention to detail. I strongly recommend Michael and Son.
Adam was timely, friendly, efficient and informative. He assessed all my issues and gave fair estimates. I would recommend Michael & Son. Daniel has been helpful, informative and efficient. Communication has been fluid and clear. Travis did a great job with my electrical work and outlining all of the ongoing benefits of working with Michael & Son.
Lawrence responded today for an emergency plumbing issue. He was kind, thorough and communicated well. He helped to calm a very tense time for us.
Jim was great! Super helpful and communicative, and did a great job. We also appreciated that they were able to come help us out with our leak within just a couple hours of us calling! Thanks so much!!
Jason is the best. He is professional and respectful of our home. I will always ask if he can be our plumber.
Andrew did a great job. He was knowledgeable, polite, and explained things clearly.
I called yesterday, and the technician was able to come today, fix my leak, and replace my water heater in a few hours. Bravo on a job well done, and such speedy service!
Exceptional service!! Highly recommend!
Dezireon Ore was very knowledgeable for what he does. He is very pleasant and explained everything very well.
Ryan was excellent. He explained the repair process well and was quick and efficient.
Immediate response, knowledgeable and professional technician, and value.
Ivery did excellent work and was a great explainer. Would highly recommend.
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Excellent. Andrew showed up promptly and addressed the issue very well. Very pleasant and explained things well.
Thomas did and amazing job! He was knowledge, friendly, and on time as promised.
Matt was fantastic and extremely thorough. It was a much bigger job than we expected and he patiently resolved the issues.
Paris was extremely efficient and communicative. Fixing a pipe leak within the hour, explaining the problem in simple terms and explained the solution to easily. Would highly recommend.
Yovan installed our outdoor gas barbeque last year and did such an outstanding job that we have had Michael and sons do a lot more work in the house. Their crews are so good that we had them install two HVAC systems and a tankless water heater. Today Yovan came back to do a plumbing inspection and I was happy to…
Juan was super insightful and eager to be helpful with anything he knew about. I appreciate him tremendously. Above and beyond.
I cannot say enough good things about our experience with Jason and Michael & Son. Outstanding communication, timely arrival, highly efficient, and very willing to work around the schedules of some other trades during a kitchen renovation in an old house. Flawless. Highly recommend and will call again in the future without hesitation.
Ellis was great. Very respectful and cared about the job. Thank you Ellis!
Bryan was amazing if I could give 10 stars I would
Yovan did a yearly plumbing inspection today and prioritized repair options. No pressure to fix anything. He replaced 2 outdoor faucets and a toilet plumbing line. Very professional.
Danny did a great job assessing the problem with the leak under the kitchen sink and fixed it promptly. He was kind and very professional.
Kind, honest, efficient
Discovered a leak this morning. Repairs completed this afternoon. Adam was great and the price was appropriate.
Timely and efficient. Luis and his apprentice were pleasant and thorough. One thing I like about Michael and Son services is that they keep me abreast of any possible problems that may be incurred in the future. They identified an issue during their maintenance call in January and offered a solution. At the time…
Travis was very professional and knowledgeable and he was quick.
He was very nice and professional.
George did an excellent job doing the service on our HVAC and sharing concerns about condensation on copper pipes coming from upstairs. He took pictures of service and heard our concerns. He was calm, clear, and informative with his analysis our annual HVAC service. He provided the great service and guidance. You…
Came on time and answered all questions and fix all problems
Jordan was efficient and professional.
Jordan Joseph, who did several plumbing related jobs, was excellent. He kept me posted, answered all the questions. He was very timely, patient and even came back on our request for some change, without any fuss. Would recommend him strongly.
Michael G did a super job on repairing my water issue. Fast, informative, and very professional. I would recommend Michael and Sons in a heartbeat!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
