How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for plumbing leak detection
Clear ✕All 456 Google reviews tagged “Plumbing leak detection” · showing 140
Ok…
We have been using Michael & Sons for a few years now and. Have always been happy with their work. Today Tarone came to fix our leak and even stayed to fix an additional leak. Our home is often a complicated job but Tarone was easy going, friendly, and very service oriented. His shirt said he was a trainee, but he…
Very patient and thorough technician. He did a great job.
John from Michael and sons came at the beginning of the appointment window which was awesome. Showed up professional, testy to work, looked over my situation and then told me my options. Once I decided which option worked best for me, he acquired the parts and went to work. The finished product was better than…
Danny was INCREDIBLE. He explained every thoroughly and step by step and made me truly understand the process! HIGHLY recommend.
Service rep showed up on time and offered extensive list of options to address my water heater that had suddenly started releasing water through its release valve. Water heater was replaced on same day as diagnostic visit.
Josh is my go-to guy for all my plumbing needs. He is courteous, neat and pays attention to detail. I strongly recommend Michael and Son.
Adam was timely, friendly, efficient and informative. He assessed all my issues and gave fair estimates. I would recommend Michael & Son. Daniel has been helpful, informative and efficient. Communication has been fluid and clear. Travis did a great job with my electrical work and outlining all of the ongoing benefits of working with Michael & Son.
Lawrence responded today for an emergency plumbing issue. He was kind, thorough and communicated well. He helped to calm a very tense time for us.
Jim was great! Super helpful and communicative, and did a great job. We also appreciated that they were able to come help us out with our leak within just a couple hours of us calling! Thanks so much!!
Jason is the best. He is professional and respectful of our home. I will always ask if he can be our plumber.
Andrew did a great job. He was knowledgeable, polite, and explained things clearly.
I called yesterday, and the technician was able to come today, fix my leak, and replace my water heater in a few hours. Bravo on a job well done, and such speedy service!
Exceptional service!! Highly recommend!
Dezireon Ore was very knowledgeable for what he does. He is very pleasant and explained everything very well.
Ryan was excellent. He explained the repair process well and was quick and efficient.
Immediate response, knowledgeable and professional technician, and value.
Ivery did excellent work and was a great explainer. Would highly recommend.
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Excellent. Andrew showed up promptly and addressed the issue very well. Very pleasant and explained things well.
Thomas did and amazing job! He was knowledge, friendly, and on time as promised.
Matt was fantastic and extremely thorough. It was a much bigger job than we expected and he patiently resolved the issues.
Paris was extremely efficient and communicative. Fixing a pipe leak within the hour, explaining the problem in simple terms and explained the solution to easily. Would highly recommend.
Yovan installed our outdoor gas barbeque last year and did such an outstanding job that we have had Michael and sons do a lot more work in the house. Their crews are so good that we had them install two HVAC systems and a tankless water heater. Today Yovan came back to do a plumbing inspection and I was happy to…
Juan was super insightful and eager to be helpful with anything he knew about. I appreciate him tremendously. Above and beyond.
I cannot say enough good things about our experience with Jason and Michael & Son. Outstanding communication, timely arrival, highly efficient, and very willing to work around the schedules of some other trades during a kitchen renovation in an old house. Flawless. Highly recommend and will call again in the future without hesitation.
Ellis was great. Very respectful and cared about the job. Thank you Ellis!
Bryan was amazing if I could give 10 stars I would
Yovan did a yearly plumbing inspection today and prioritized repair options. No pressure to fix anything. He replaced 2 outdoor faucets and a toilet plumbing line. Very professional.
Danny did a great job assessing the problem with the leak under the kitchen sink and fixed it promptly. He was kind and very professional.
Kind, honest, efficient
Discovered a leak this morning. Repairs completed this afternoon. Adam was great and the price was appropriate.
Timely and efficient. Luis and his apprentice were pleasant and thorough. One thing I like about Michael and Son services is that they keep me abreast of any possible problems that may be incurred in the future. They identified an issue during their maintenance call in January and offered a solution. At the time…
Travis was very professional and knowledgeable and he was quick.
He was very nice and professional.
George did an excellent job doing the service on our HVAC and sharing concerns about condensation on copper pipes coming from upstairs. He took pictures of service and heard our concerns. He was calm, clear, and informative with his analysis our annual HVAC service. He provided the great service and guidance. You…
Came on time and answered all questions and fix all problems
Jordan was efficient and professional.
Jordan Joseph, who did several plumbing related jobs, was excellent. He kept me posted, answered all the questions. He was very timely, patient and even came back on our request for some change, without any fuss. Would recommend him strongly.
Michael G did a super job on repairing my water issue. Fast, informative, and very professional. I would recommend Michael and Sons in a heartbeat!
Jonathan Ryckman was great! If I could give him more than 5 stars I would!
Ryne did an amazing thorough and timely repair of the leak in my crawl space. If I have another issue, I prefer to work with Ryne.
My interactions with Michael & Son have been exceptional. Michael Kenny and Isaiah were so helpful in explaining everything. My anxiety was high because I didn’t know what to expect but they patiently explained what was going on, what they were doing and why, and next steps. They were polite, professional, prompt,, and diligent. I am so thankful.
I had water leaking from my ceiling and was able to get a plumber out within a couple of hours. Ryne was knowledgeable and helpful and explained what was happening every step of the way. Daniel was able to explain what needed to be done in terms of remediation and helped get me connected with a team within the same…
Bryan was friendly to work with, he knew his craft, and stayed until everything was done, way exceeding our expectations. He was a great example of why we called Michael & Son for this plumbing work.
Michael & Son’s “Peter” and team did a quick, thorough and helpful job with our master bath leak! Truly a Great Job by entire team and that’s why we call Michael & Sons whenever a situation arises! AAA+++ Roger M.
My husband and I found our kitchen sink leaking at 6:00am on a Monday morning - we called Michael and Son for assistance and they had someone out at our house beginning our repair process by 9:00am! During the week we had mitigation to save our subfloors and removal of damaged property - Houston and Deziron were…
Adam was on time and did an excellent job.
Ryne was on time and very professional. Very happy with the work he did. Ryne communicated each step of the way and made sure I knew what was going on while he was investigating a leak.
Andrew and Ryan did a great job
Dezireon always does a great job. He's been out here a couple of times now and always provides no nonsense information and delivers a through and comprehensive assessment of the work and what to expect before and after the repairs so there is surprises when it comes to the charges. I wish I could get him everytime I needed service.
Michael of Michael and sons was absolutely fabulous. He came and listened to our concerns and found the obscure water leak. Found it and fixed it in about 2 hours. Excellent job.
I trust Michael & Sons for all my plumbing needs. I know they will inspect and provide an honest assessment
I've used them for the past five years and have always been pleased with the service. The technician took time out to explain what he did, made suggestions on ways to have my unit last longer, and answered questions.
Our technician Thomas was extremely knowledgeable, kind, courteous, and helpful. He identified and corrected an issue with our shower valve as well as with our main water shut off valve and had both fixed in no time. Would highly recommend working with him.
The technician was prompt and efficient.
Andrew was prompt to the appt time. He came in and assessed what needed to be done, went over what was going to be needed and provided me with an estimate before he began work.
We recently had an issue with a leak in our upstairs spare bathroom and called Michael & Son for help. I cannot say enough great things about the service we received—especially from their restoration technician, Gerardo Ruiz. From the moment he arrived, Gerardo was incredibly professional and respectful of our…
We had multiple technicians come out to assess a leak and possible restoration situation - Cameron, Houston, and Jose were all so professional and courteous. They were thorough in their assessments and recommendations. Cameron completed our plumbing repairs quickly and with minimal disruption to our house. I was…
Had a great experience with our mitigation specialist, Michael Kenney. He was a professional throughout the process and made sure all concerns were addressed and questions answered.
Allowed me to watch snd learn what he did in the plumbing leak assessment. He was very thorough in his explanations.
Fast and friendly service.
Jim and Bub were amazing to work with! So helpful, courteous, and took time to walk us through and explain what was going on.
Daniel provided great service, very detailed explanation and space check for water damage.
Great service
This is the second time I've used Michael & Son for plumbing needs. Ryne did a wonderful job explaining my options. I appreciated having different options in terms of the level of service to choose from. I feel the price was worth the service and I have peace of mind the work done was high quality.
Our water heater burst late evening. Michael & Son came that night, Juan assessed our situation and installed a new one the next morning at a reasonable price, and the team that arrived the handle the remediation process (Houston, James & Michael) were professional, courteous, and great with keeping us apprised of…
Micheal and Son’s employees always go above and beyond your expectations! Travis has worked on several projects for me and I know that everything will be completed well done! Thank you for all the your staff for fixing all my home and work issues! I won’t call any other company.
Frank C. is extremely knowledgeable and professional. I have depended on Michael & Sons for HVAC and plumbing needs for a couple years. This is my second encounter with Frank and the fourth encounter overall. I have been very pleased with the service I have received from Michael & Sons. They are quick to respond and do good work.
Yovan with Michael and Son did a great job for us, Very professional and very personable as well.
Frank and Daniel both explained all the steps of the process and were respectful of our home. We appreciate that we were able to get a same day appointment.
The technician that came to my house seemed rather inexperienced. They needed to do discovery to find out where a leak was coming from in our shower so they cut into our ceiling, which is fine and part of the process. The problem he diagnosed wasn’t a problem at all and was definitely not the source of the leak. He…
I have never been so displeased with service as I am with this company. I have called and requested to speak with mgmt and corporate and have yet to receive a call. I have had several technicians come to my home. They seem incompetent and unaware of what they are doing. I have paid for service and the problem…
Marcus Warfield was a great help to us with our problem. He was here on time and made a difficult situation much easier for us. He explained every step he took with a smile on his face that made us feel confident in his job well done.
Daniel was very professional and explained all concerns that we had. He is an asset to your company
Daniel L. was amazing! He helped me understand the restoration process step by step. His clear guidance and expertise made me feel confident calling Michael and Son when I need a reliable restoration, plumber, or hvac specialist.
Awesome!!
Excellent service and really came through in an emergency! Jason was kind and professional and solved my plumbing leak quick and easy (for him!), and Daniel with restoration gave me 100% peace of mind with some professional-level dehumidifying…thanks Michael & Sons, I’m a committed member now! 🙏🏽👌🏽
Khori came to our house to fix a busted pipe due to the freezing weather we received. He did an excellent job finding the issue and replacing the pipe even in the 20 degree morning. He was very friendly and professional!!
Josh was personable and efficient and considered the customers needs. He will continue to do well in business with his attitude. Thank you To the team for getting out so quickly.
The technician Adam was very communicative and prompt and had excellent customer service skills! We were very pleased with his service and would highly recommend using this company!
I called yesterday because two days after their service my mom and dad's heat was not working ask them to send somebody out it was a Monday and they couldn't get anybody out until midday Tuesday I asked for a manager to call me and no one has called me
Professional, courteous and diagnosed the root cause of ceiling stains. Would definitely recommend and will be using M&S in the future!
Michael and Son did an excellent job on the repairs to my main water line. Lawrence was the technician. He showed great care and concern in finding the long-standing problem and getting it resolved. Truly excellent service!
Highest praise for Andrew Hyatt, who did excellent work identifying, diagnosing, and efficiently resolving all plumbing issues in my home's kitchen and bathroom. Moreover, he was kind, professional, and communicated superbly throughout on what were multiple plumbing jobs over multiple days. Thank you Andrew!
I woke up this morning to a leak underneath my sink kitchen sink and water filling the sink cabinet. I was unsure what the problem was and frankly unsure what to do. Given that we had a major water leak about a year ago from our washing machine I was also very concerned to catch whatever this was early. I was…
Thomas was polite, professional and diagnosed the problem quickly and was very thorough in assessing the leak source.
You can count on professional people doing a good job.
Jason Grimes is 5 star! He is thorough and professional. He gives you estimates up front and explains everything thoroughly. You can tell he cares about customer service. He got my Tankless diagnosed and fixed in one visit.
The tech arrived on time, was efficient and professional. I will call them back in the future!
Ryan was very professional and provided good service.
I’ve used Michael and Son for a number of plumbing issues over the past five years from major bathroom leak to new toilet and pipe installation to the latest clogged toilet. Each technician brought their strengths to the job and my issues have been resolved to my satisfaction. I’ve recommended them to my real estate clients because I trust their work.
Very pleased with Petey and the apprentice! I had a few plumbing concerns including the gas pipe for the fireplace. Petey talked through which were not to worry about, keep an eye on and fix today. Costs shared up front. Will definitely use Michael & Son again and will ask for Petey.
I've called this company two different times for a piping and electrical incident. For water pipe issue, Ryan showed up. He was professional and fast! He showed up quickly and fixed the dripping pipe in an hour and left! For electrician, Brian showed up. Explained the problem, and all the options that I can choose…
Thomas arrived on time, communicated well, got the job fixed, and cleaned up the area. I've always had a good experience with Michael and son!
Michael & Son are hands down the best company! Dezireon Ore was thorough, explained everything and was professional and fixed my leak!
The technician did an excellent job stopping the water leak under the house. He arrived on time, and took care of the problem right away. I highly recommend Michael and Son Sevices to other homeowners.
Juan was very responsive to my after hours emergency call when I had no water. He thoroughly checked all possibilities, got it working again and explained everything going and what needed to be done moving forward.
Travis Harris was great!!!!
I have felt well taken care of by Michael and sons! All my plumbers that have helped us have been fantastic, really giving me the time to ask all my silly questions and to double check were cared for! Christopher, Shane, John, and Thomas have just been so outstanding!!! Add salah zaitoun to the list of amazing people!
My husband and I agrees that Yovan does excellent work! Very professional mannerism and respectful. He is honest and we had no problems whatsoever. We will definitely put in a good word for his service to everyone that we know! We had a pleasant experience with Michael and sons!
Ryne is amazing!!! He fixed our water heater and even though he couldn’t fix every problem he made sure to leave us as comfortable as he could. He cleaned up the excess water under our sink and replaced our water heater damages. He was really a lifesaver!!! I would recommend this kind gentleman to anyone for any plumbing issues.
Angel was the technician who took care of my plumbing issue. Very professional and courteous. Identified and fixed the problem quickly.
Great job! Very friendly, explains everything, took time to keep the house clean. We’re very happy with Michael and Sons. Highly recommend!
Very professional I have them for the last 5 years
Great service! Ryne Bailey came and quickly fixed the leak that we had!
Adam was excellent, very professional and informative!
Adam was extremely friendly, thorough, and professional. He got the job done quickly and left me with far more peace of mind than I originally had under the circumstances that caused us to meet. Highly recommend Michael & Sons.
Angel was excellent. He is highly recommended . He is professional and Personable.
Jon was very professional and we felt very confident in his assessment of our situation. If we have issues again I will be sure to request him.
Adam is a fantastic technician for Michael & Son Services. He was very knowledgeable and performed our repairs in a very timely fashion. I would highly recommend him!!
Dave & Luis were Professional and Friendly. Did a great job! They explained all aspects of the installation! These two brothers were Great to have into my Home.
I had a water leak in a wall in my townhome. I called Michael and Son, who responded within an hour or so. After the leak repair, Michael and Son sent out their water damage mitigation team to evaluate and assist with dry out and repairs. The team was excellent, from the initial visit to evaluate and co-ordinate…
I am so pleased with the work Jose and Dustin did. They was professional and efficient. They came each day to make sure the work was completed.
Wonderful experiences as we use Michael and Son for all our home repair and maintenence now! Always easy scheduling and the techs are terrific, a few months ago we had Kareem out to our home and he was on time, efficient, pleasant and did a great job. We bought the Home Care Program, and have been getting…
Michael and Son did an excellent solving our plumbing issue. Very knowledgeable and professional from beginning to end. Luis was extremely helpful and provide one of the best maintenance services I've seen. Thanks for your care honesty and professionalism.
Arrived professionally. Confirmed the problem. And knew just how to fix it. Will call them again if needed. Also signed up for maintenance plan. Good deal.
Great quick service, on time and thorough!
Great service! Mike was able to pivot quickly when he discovered that we had bought the wrong size toilet for replacement, he drove to the warehouse and got the right one installed within hours. Would use Michael & Son Services in the future! Edit: Jason and Travis did work on my second home and it went great. Could not ask for better service.
Sean Dunbar was great. Checked out our HVAC system and showed us several plans. Explained each system and their functions. We were happy with our choice. Sean made arrangements for our new install. Will continue to use Michael's and Sons for our Plumbing and HVAC services.
Always great service, very knowledgable and friendly. Thanks Petey!
Technician showed up on time very polite, friendly explained everything confirmed that we understood the price in the services before starting with respectful of the house. Very engaging explained everything after. These past experiences make me a customer for life.
Lawrence identified a leak at the main water meter. He was extremely polite and professional. He continued working in sun at 100*F outside and patiently identified the problem.
Ruptured hose for bathroom
Prompt professional and affordable
Great work and very helpful. Talked me through the issues, solutions, and what to look for in the future.
Joshua Hall was very professional and courteous. He kept me informed about the entire process and would answer my questions. He worked quickly and was very thorough. He explained what scenarios could happen and what might be involved with them.
Jason was excellent! He was very professional, detailed, neat, and made sure we were happy with the results. He was more than happy to explain the process and ask if we had any further questions. We are very happy with Michael & Sons service and will highly recommend them to anyone.
Cameron was awesome & all of the above . A 10 !!
Jay found the issue quickly and explained all options. Very professional and knowledgeable. Will definitely use services again.
Zachary was great!! Great customer service and professional.
Frank is outstanding! Knowledgeable and professional throughout and willing to walk me through everything he found and how we could approach and prioritize making it right. I appreciate his openness and honest analysis of what needed immediate attention and what we could plan for later. I highly recommend Frank…
Great service.
Extremely satisfied with Michael and Son. They were able to setup a service appt same-day on a Saturday when I discovered a leak in my crawlspace. Angel was prompt, knowledgeable, friendly and had the issue fixed in no time! Will be using them again.
Very professional, competent and kind. Highly recommend
Frank went above and beyond to help us find and repair a leaky pipe.
Excellent service
Luis answered our questions and provided great customer service
I had water damage and mold in my back shed. They removed mold, removed damaged drywall, treated, and dryed. I want to specifically acknowledge Dan and Martique. They were always on time, courteous, thorough, and answered my MANY questions honestly.
Fabian did great work! He gave me lots of helpful information, and no more dripping faucet. Thanks you so much Fabian
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
