How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for plumbing pipe repair
Clear ✕All 565 Google reviews tagged “Plumbing pipe repair” · showing 20
We have been using Michael & Sons for a few years now and. Have always been happy with their work. Today Tarone came to fix our leak and even stayed to fix an additional leak. Our home is often a complicated job but Tarone was easy going, friendly, and very service oriented. His shirt said he was a trainee, but he…
John from Michael and sons came at the beginning of the appointment window which was awesome. Showed up professional, testy to work, looked over my situation and then told me my options. Once I decided which option worked best for me, he acquired the parts and went to work. The finished product was better than…
Juan was very friendly and talked through every step so I could be knowledgeable of everything he repaired. Would definitely recommend him. This was an after hours visit to replace a faulty water pressure reducer, bladder and shutoff valve. So price was higher.
Juan is a very good guy and was very helpful.
Anthony V was fabulous - very professional, personable, and performed a quality repair to our grill gas line.
Thomas came and quickly identified a pinhole leak in a pipe under the house. He was able to fix it during his visit, told us about what he did, and then thoroughly evaluated the other components of the system. Upon his review, he noted our water pressure was set too high amd was likely contributing to more strain on…
Very professional and responded quickly.
Juan was professional, friendly and efficient He was prompt and honest and we will surely work with him again!
Angel was great. We are your customers now. Thank you!
Josh is my go-to guy for all my plumbing needs. He is courteous, neat and pays attention to detail. I strongly recommend Michael and Son.
I called yesterday, and the technician was able to come today, fix my leak, and replace my water heater in a few hours. Bravo on a job well done, and such speedy service!
Anthony was super helpful, attentive and completed the job with care.
Exceptional service!! Highly recommend!
Jason came in and assisted quickly and professionally. Gave me some helpful tips for the rest of our renovation planned also. Thanks, Jason! Gerardo came in for the follow up and was very informative. Great team!
Dezireon Ore was very knowledgeable for what he does. He is very pleasant and explained everything very well.
Frank was nice, polite and very efficient and provided fast service for the emergency call we had.
Ellis was fabulous. I was having a day full of problems and he was so calm and patient with me. Knowledgeable and quick with hos work.
Ryan was excellent. He explained the repair process well and was quick and efficient.
Anthony was very friendly, quick, helpful, and explained everything! Would be grateful to have him back for future repairs
Great service. The technician was super smart and finished the job in record time.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
