How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for plumbing pipe repair
Clear ✕All 565 Google reviews tagged “Plumbing pipe repair” · showing 140
We have been using Michael & Sons for a few years now and. Have always been happy with their work. Today Tarone came to fix our leak and even stayed to fix an additional leak. Our home is often a complicated job but Tarone was easy going, friendly, and very service oriented. His shirt said he was a trainee, but he…
John from Michael and sons came at the beginning of the appointment window which was awesome. Showed up professional, testy to work, looked over my situation and then told me my options. Once I decided which option worked best for me, he acquired the parts and went to work. The finished product was better than…
Juan was very friendly and talked through every step so I could be knowledgeable of everything he repaired. Would definitely recommend him. This was an after hours visit to replace a faulty water pressure reducer, bladder and shutoff valve. So price was higher.
Juan is a very good guy and was very helpful.
Anthony V was fabulous - very professional, personable, and performed a quality repair to our grill gas line.
Thomas came and quickly identified a pinhole leak in a pipe under the house. He was able to fix it during his visit, told us about what he did, and then thoroughly evaluated the other components of the system. Upon his review, he noted our water pressure was set too high amd was likely contributing to more strain on…
Very professional and responded quickly.
Juan was professional, friendly and efficient He was prompt and honest and we will surely work with him again!
Angel was great. We are your customers now. Thank you!
Josh is my go-to guy for all my plumbing needs. He is courteous, neat and pays attention to detail. I strongly recommend Michael and Son.
I called yesterday, and the technician was able to come today, fix my leak, and replace my water heater in a few hours. Bravo on a job well done, and such speedy service!
Anthony was super helpful, attentive and completed the job with care.
Exceptional service!! Highly recommend!
Jason came in and assisted quickly and professionally. Gave me some helpful tips for the rest of our renovation planned also. Thanks, Jason! Gerardo came in for the follow up and was very informative. Great team!
Dezireon Ore was very knowledgeable for what he does. He is very pleasant and explained everything very well.
Frank was nice, polite and very efficient and provided fast service for the emergency call we had.
Ellis was fabulous. I was having a day full of problems and he was so calm and patient with me. Knowledgeable and quick with hos work.
Ryan was excellent. He explained the repair process well and was quick and efficient.
Anthony was very friendly, quick, helpful, and explained everything! Would be grateful to have him back for future repairs
Great service. The technician was super smart and finished the job in record time.
This review is specifically for Elis, who answered our late-night emergency call even though it was past the 11 PM cutoff. He fixed our leak and replaced the shutoff valve in just 25 minutes. Elis was incredibly professional, knowledgeable, respectful, and brought a great sense of humor to a stressful situation. If…
Ismail and Jim did a great job. Explains reecommended repairs and options.
Very professional and worked until he found the problem that was causing low water pressure.
Jason is a top shelf technician/tradesman, professional in every way. Jason replaced our shower faucet and resolved a cold water intake line blockage. He also replaced the main water shutoff valve on the first floor. Plumbing costs are hard to swallow but that is not the technician’s fault. I would recommend Michael and Son.
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Lawrence came to my house same day as calling and out a patch on my leaking underground water line. This was a temporary fix while the utilities were being marked. He came back the day after the utilities were marked and completed the permanent fix. I loved the photos of the step by step progress of the work and…
Thomas did and amazing job! He was knowledge, friendly, and on time as promised.
Matt was fantastic and extremely thorough. It was a much bigger job than we expected and he patiently resolved the issues.
Anthony was professional, kind, easy to work with, and clearly loves his craft. He was very thorough in his review of our situation, explained options, and guided me to a comfortable solution. His work was clean and impeccable, and the after images showed an attention to detail and no corners cut. He spent a lot of…
We had a kitchen sink pipe break resulting in water rushing onto the floor. Bryan Sanders responded to our emergency call and was able to replace old pipes under the sink and fix the problem. All this occurred between around 8:00 pm and 10:30 pm. We are VERY happy with Bryan's great work and how he explained what…
Fast friendly and efficient
When I called Michael & Son this morning with an urgent plumbing repair need, I was pleasantly surprised that they were able to get a repairman out today. Danny was on time, professional, courteous, and thorough when repairing the toilet plumbing issue in my master bathroom. He was upfront about the work needed and…
Started having major water pressures in my kitchen sink late in the day Wednesday and was able to get someone out first thing on Thursday. Mike Glavin helped me out with the faucet and identified the means to mitigate further plumbing issues with the town water supply that could result in additional repairs at my…
Juan arrived on time with a great attitude and helped to fix a broken water main pipe in our front yard. He fixed the primary leak and the secondary valve that prevented the water from running well. He wore shoe covers, explained the exact cause of the leak when he came in the house he left the areas he worked in clean.
Ellis was great. Very respectful and cared about the job. Thank you Ellis!
Bryan was amazing if I could give 10 stars I would
Yovan did a yearly plumbing inspection today and prioritized repair options. No pressure to fix anything. He replaced 2 outdoor faucets and a toilet plumbing line. Very professional.
Very pleased with service from Michael & Sons. Helpful and courteous staff.
Alex and Francis came out to repair my septic line. Very friendly when they showed up and got right to work. Very happy with the work and their professionalism.
Pure Awesomeness!!! Jason is THE GOAT !!!
Amazing service. Quickly identified and resolved our leaking.
Danny did a great job assessing the problem with the leak under the kitchen sink and fixed it promptly. He was kind and very professional.
Peter Arsich was friendly, knowledgeable and professional. He fixed my issue with my garbage disposal quickly and he made it in the time that was allotted for my service. Will use again for sure.
Discovered a leak this morning. Repairs completed this afternoon. Adam was great and the price was appropriate.
Nolen is amazing! Quick, clean, efficient, informative, and professional at ALL times. If you want an example for the rest of your team, please point to him
The repairman went over and above to get all of my plumbing needs addressed! Thank you 😊
A miracle worker! All Good!
Fast and professional service. Called and they came the same day.
Had a serious water leak. They came promptly to shut the water off and repair the problem. Good explanation of what repairs were needed.
Peter explained everything, was very considerate worked quickly and an excellent individual
Thomas was great for plumbing repair! He got here early, worked quickly, and explain things clearly. Absolutely recommended. Tim was an awesome AC technician. He was prompt, articulate, hard-working, and was willing to explain things to me and answer my questions. Highly recommend! We whole-heartedly recommend all…
Excellent service from Michael & Son is the standard here in the Apex area. Highly responsive, professional, and informative. They give you options and inform you on each repair / installation so you learn a lot while they work. I use them for HVAC, Plumbing, and Electrical and haven’t been let down in 5 years. -…
Timely and efficient. Luis and his apprentice were pleasant and thorough. One thing I like about Michael and Son services is that they keep me abreast of any possible problems that may be incurred in the future. They identified an issue during their maintenance call in January and offered a solution. At the time…
I have used M&S for multiple services including HVAC and water heater replacement. They are always timely and professional. Communicate well and guarantee their work.
Travis was very professional and knowledgeable and he was quick.
Michael and sons has a great response and appointment timing. The technician that came to our home Juan was absolutely fantastic. He found course of problem within minutes and had it fixed so fast, extremely friendly and all around very kind. I could not appreciate him and Micheal and sons more!!
Michael & Sons was fantastic! Lawrence did such an amazing job and prioritized our emergency plumbing problem. He was very thorough, explaining everything to us, and did a fantastic job! The financing options also helped us to feel like this emergency wasn’t the end of the world. Highly recommend Michael & Sons! Will use again in the future!
Excellent service. Prompt efficient friendly professional
He was very nice and professional.
Thomas was phenomenal and explained all the issues throughly. He started the work and gave me timely updates. I appreciated the 2 estimates he presented and ultimately I wanted to get all of the work done for peace of mind.
Michael & Son.. They came out with 2 hours of my kitchen sink emergency. Very happy with the service man. Dez gave us some options and also had some helpful tips on maintaining the faucet as well. Would highly recommend 😊
We had a leak in the connection to our gas stove and we were able to get it fixed super quickly. Jordan Joseph was very courteous and kind, he also helped answer all of my questions!
The whole team was courteous, professional, and extremely thorough! Highly recommend!
Larance is most respectful rite on time returning phone calls my mother an I are very please with his present coming into her home to service you are the best larance thank you Ms Barbara McCullers Ms penny
Thomas did a great job! Recovered a gold earring from a drainage pipe and repaired various other plumbing problems. Also, did a thorough plumbing inspection.
Josh gave us excellent service. He was both informative and effective in laying out the issues and discovering that we had a water pressure issue. I would highly recommend his service.
Jordan was excellent, extremely detailed and communicated all along the way to let me know what was going on. I needed plumbing services quickly and they were able to schedule me the very next day to keep my project on track. Great experience and I’ll be hiring Michael and Sons for any other work I have.
Jordan was efficient and professional.
The tech they sent out was communicative, showed up on-time, and did a great job. They were very responsive and available almost immediately to take care of an urgent plumbing issue that I was having. Highly recommend
I called on Thursday at 5pm and was able to be scheduled in the next morning. Juan was my technician, he tried to help me get my current water heater repaired due to a leak and once it was obvious the water was no longer heating he went above and beyond to get me set up with a new water heater. Very personable and…
Excellent service and very professional.
Michael G did a super job on repairing my water issue. Fast, informative, and very professional. I would recommend Michael and Sons in a heartbeat!
Ryne did an amazing thorough and timely repair of the leak in my crawl space. If I have another issue, I prefer to work with Ryne.
Ryne and Jordan were both courteous and professional when they responded to plumbing emergency calls on a weekend. I recommend the company and their experts.
Ryne called when he was on his way and was on the earlier side of his appointment time. He made suggestions and listened to our needs and in the end resolved our main issue. After the appointment, I noticed another problem outside that he handled quickly for me with no charge and offered suggestions of DIY things I…
Very positive experience HVAC tech could not have been any more professional knowledgeable friendly and informative! Great job!
Pleasant, efficient, clean and informative. I will use them again.
Andrew did an amazing job. Very professional and extremely knowledgeable and courteous!
Luis was fantastic, I rate Luis a 5. He was knowledgeable and friendly and very professional. I rated a 4 vs 5 because we had a scheduling issue the day before, technician was not on time and we had to reschedule. Overall we are very satisfied with Michael and Son.
I called Michael and Sons and they came over within three hours. Our technician was a smart young man named Paris Rone. He was faced with an unusual plumbing request for an outdoor spigot on our open back porch. He was great to work with and understood a creative solution to my problem. I requested he cut into the…
Lawrence did a great job diagnosing and explaining the issues at hand. Walked us through all of our options and made quick work of the fix!
Promp, polite and professional service appointment. Bud was wonderful to work with. He was prompted and informative. He was clear on the process and the issues to be addressed. I feel secure that the moisture/water issue has been addressed and we are ready to get our bathroom back.
Quick and courteous service from my initial phone call to the actual work being completed.
I had a ceiling water leak and my plumber was out of town to fix it. I call Michael and Son for help and they sent Andrew Hyatt to the rescue the same day. Andrew explained all if his work as he worked. Andrew also replaced my 30+ year old water pressure regulator that was not working properly. Andrew completed the…
Our tech Gavin was amazing. Worked hard to repair the problem and helped us prevent future issues by identifying pipe problems.
Adam was superb! He was so nice and courteous.
Juan Castillo from Michael & Son was the absolute best! He was very professional and took the time to explain everything to us in great detail. We very much appreciated his attention to detail, workmanship, knowledge and caring for our plumbing problem. I highly recommend him.
Michael and sons were professional and kind in every step of the diagnose and repair process.
Michael & Son’s “Peter” and team did a quick, thorough and helpful job with our master bath leak! Truly a Great Job by entire team and that’s why we call Michael & Sons whenever a situation arises! AAA+++ Roger M.
Great customer service! Travis did a great job installing a water heater and removing the old one that was well passed It’s date. Thank you again for your help.
My husband and I found our kitchen sink leaking at 6:00am on a Monday morning - we called Michael and Son for assistance and they had someone out at our house beginning our repair process by 9:00am! During the week we had mitigation to save our subfloors and removal of damaged property - Houston and Deziron were…
We had all of the plumbing replaced in the house. They did a great job. I recommend for any project.
Lawrence was awesome. Always solid work from M&S
Yovan, was on-time, ahead of schedule. He was professional and courteous. He assessed the problem with questions, and determined our issue. He explained costs and timing quickly getting to work. He did a wonderful job getting me back up and running with a new main gate valve in under an hour. His work was smooth and…
Andrew and Ryan did a great job
Jon R. Was fantastic. He was super detail oriented, laid out good, better and best options, walked me through the in's and out's of what was needed, and did a fast and thorough (you can have it both ways) job. Highly recommend. 5/5.
Jordan Joseph did an excellent job repairing the leak in my crawl space. He was very thorough providing photos of the damage and keeping me informed of the repairs. He also made sure my water pressure was at the correct level. I was very impressed with his professionalism.
We have had the displeasure of working with this company now our attic is full of water and our dry wall and installation are ruined. They have been hard to get a hold of in the past so this review will stay up till our dry wall and installation of the affected areas are repaired completely or a refund of the…
Danny was very professional, considerate, and knowledgeable. He was able to diagnose multiple plumbing issues very quickly. He was very detailed in showing and describing to me what each problem was, and what needed to be done to fix it. He also gave very honest recommendations and options for me to choose in order to resolve each issue. Highly recommend
Ryne was awesome. He came early, clearly identified a problem and had me fixed up within an hour. Top-notch service.
Jon Ryckman provided excellent service
Jasper brought our dead outlets back to life. He was really honest and thorough in explaining the problem and the options. He was super friendly and seemed like a great mentor to the newer gentleman that was with him. I would definitely request him the next time we need any electrical work done. Follow up: we’ve…
John did a nice. Gave me options, took time to explain them. Was able to get repair made quickly.
We had multiple technicians come out to assess a leak and possible restoration situation - Cameron, Houston, and Jose were all so professional and courteous. They were thorough in their assessments and recommendations. Cameron completed our plumbing repairs quickly and with minimal disruption to our house. I was…
Highly satisfied and would recommend. Very thorough and explained issues with recommended fixes. Knowledgeable and friendly. Have had multiple repairs and installations by this tech and highly satisfied.
Our technician Jacob was professional and personable. He explained what was needed and why. He was on time and finished the job (new well pump and pressure tank) timely.
I have been using Michael and son for the last 6 years ,they are prompt and professional, the most important thing to me in any service is being honest Thank you
Technician was professional thorough, and explained everything.
We had a pipe leaking into our wall. Called Michael & Son who came out to repair and start the restoration. Daniel Logbo came out to evaluate last minute on a Sunday evening. We had Michael Kenney out every day to check on the drying equipment. Could not have had better service, everyone who came out was great, so…
Yovan did a great job. He was very professional but still polite and friendly. We needed a plumber after hours on a Friday evening. Even after working all day, he arrived with a smile on his face!
Great customer service, friendly and got here quicker than I expected.
Frank made short, efficient work of the valves that needed replacing and also tightened my front door handle for me. He was very polite, friendly and knew what he was doing!
Mr. Ryan was professional and courteous. He worked through multiple issues and his work was excellent.
Jim was on time and very thorough explaining what needed to be done. It was completed in a timely fashion
I have never been so displeased with service as I am with this company. I have called and requested to speak with mgmt and corporate and have yet to receive a call. I have had several technicians come to my home. They seem incompetent and unaware of what they are doing. I have paid for service and the problem…
Yovan was great! It was late and cold, but he was thorough and got the job done quickly.
Marcus Warfield was a great help to us with our problem. He was here on time and made a difficult situation much easier for us. He explained every step he took with a smile on his face that made us feel confident in his job well done.
Awesome!!
Excellent service and really came through in an emergency! Jason was kind and professional and solved my plumbing leak quick and easy (for him!), and Daniel with restoration gave me 100% peace of mind with some professional-level dehumidifying…thanks Michael & Sons, I’m a committed member now! 🙏🏽👌🏽
Khori came to our house to fix a busted pipe due to the freezing weather we received. He did an excellent job finding the issue and replacing the pipe even in the 20 degree morning. He was very friendly and professional!!
Professional and fast.
We had Angel come out for a busted pipe and found that not only was it busted but the previous plumbers (who had been put 3 for the same pipe busting each winter) had used a hose to replace a mainline gmhot water pipe that feeds our kitchen. Angel not only fixed that but he insulated it and helped us when we found…
Extremely thorough, timely and professional. Will definitely use them again!
Gavin provided excellent service, super easy and friendly experience. Booked after 10pm the night before and was here before 9am the next day and done by lunch.
Gavin went above and beyond when responding to repair needed at our home ahead of the winter storm. He fixed the issue at hand and also identified other weak points in our water system that were vulnerable and needed to be addressed to avoid potential disaster if the storm turned out as bad as anticipated.
Needed two things done urgently before an ice storm, they were able to come out same day and did a great job, my tech was very nice and professional
Fast, friendly, and professional!
Fantastic job with plumbing work associated with my well infrastructure and very helpful in increasing my understanding of our unique system.Thank you!
Ryne was a great technician. He explained everything I needed to boost my water pressure for my irrigation needs. He answered all my questions, walked me through the best way to manage my new pressure system. Price was a bit steep after shopping around more after the fact.. Lessons learnt.
Fantastic! Michael & Son and specifically Jason Grimes came in clutch. I was staring down having to wait months for a part from kohler to fix a leaking tub drain from an install gone wrong. Jason was not only able to source the right part, but also got the job done in a timely manner. Huge thanks.
Lawrence was super helpful and very informative when it came down to the big picture.
John is the best, not only does he do excellent work, his attitude is always friendly and helpful. John has been to our home many times and we are always glad when he comes to help us out.
Professional service, on time and good work
Response time and level of professionalism was outstanding. Tech Brayan did an awesome job.
Very quick response for an emergency plumbing issue. Josh was professional and experienced. Very polite and meticulous in his work and cleanup. We will definitely call when we need plumbing service.
Tom was outstanding… Second time he’s worked on plumbing repairs at our home. Knowledgeable and nice to work with.
Highest praise for Andrew Hyatt, who did excellent work identifying, diagnosing, and efficiently resolving all plumbing issues in my home's kitchen and bathroom. Moreover, he was kind, professional, and communicated superbly throughout on what were multiple plumbing jobs over multiple days. Thank you Andrew!
I woke up this morning to a leak underneath my sink kitchen sink and water filling the sink cabinet. I was unsure what the problem was and frankly unsure what to do. Given that we had a major water leak about a year ago from our washing machine I was also very concerned to catch whatever this was early. I was…
Jason Grimes is 5 star! He is thorough and professional. He gives you estimates up front and explains everything thoroughly. You can tell he cares about customer service. He got my Tankless diagnosed and fixed in one visit.
Cameron and Angel were excellent! The broken old pipe was replaced quickly and efficiently. We are very happy with the work!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
