How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for repair HVAC
Clear ✕All 196 Google reviews tagged “Repair HVAC” · showing 120
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Groovy was a great communicator, with a great sense of humor and he did a great job explaining things to me.
Paid 89.00 for an HVAC repair quote and didn’t get one. Technician showed up, said another person would need to come out regarding replacement vs repair and wouldn’t quote for the repair. Still charged us 89.00. We explained in the phone call (which they recorded btw) our need for a quote and they assured us they…
I had suboptimal service on the first call that didn’t fix my AC issue and was upset by it. I was highly impressed by and grateful for their prompt response. They seemed genuinely upset they didn’t live up to their own quality standards and did everything they could to make it right. I’m very happy now.
Santiago from Michael and Sons was very accommodating and worked at my home with us until 930pm ensuring we we 100% satisfied. He was organized, methodical, and took photos and videos of everything! He let me watch and ask questions and never got annoyed! He even pointed out when I raised a good question! He pointed…
Outstanding service
I had a very positive experience with Michael & Son Services. The technician Alexia Debose that came was professional, knowledgeable and informative during the hole process. I learned some HVAC basics during process and hope all their technicians are as good. I would recommend their services.
Amazing worker! Thoughtful, worked through all the issues and presented varied solutions without prejudice. Highly recommend!!!
Ryan Garbooshian was very detailed and found the problem fairly quickly. The few service calls I’ve had with Michael and Sons can be hit or miss at times, but I was extremely happy with Ryan. The part that needed to be replaced, he had on the truck and fixed it pretty quickly And was able to answer any questions I…
Andrew was WONDERFUL! Thought the mother board was bad. Turns out it our compressor needed to be replaced. Andrew’s was very honest with the info he provided. Great customer service and keep up the good work!
We had Micheal and Sons come out to give us an estimate on repairing our system versus replacing. They were professional, transparent and let us make the best choice for our family.
Steer clear of these guys! I suggest reading ALL the reviews. Don't be fooled by their 4.8 star rating. They push for good reviews to make those pop up first--hiding the numerous and very recent bad, horrible and scary reviews. They replaced our AC unit in August and botched the install causing us to go through…
Edward was very professional and remedied our heating problem
Yousef was awesome. Notified me ahead of his arrival, diagnosed my issues quickly, walked me through my options, and did same-day repair. Very friendly, very professional. Four-stars due to the price. Their standard price -- as quoted to me -- for replacing a Honeywell damper motor is $555 without their service…
He was on time and was very good at communicating ever option we had to repair.
We are very pleased with the service provide by our Tech Andrew. He was very professional and friendly and knowledgeable about our issue and didn’t not take long to fix it. We think that it was a bit expensive to fix but we are grateful we was able to pay to get it fixed. it was reading 84 degrees upstairs and I…
My technician was Darrin W. He took his time explaining my problem to me and explained what he would recommend. I appreciated his patience, being professional and all with a smile. My husband and I had a lot of questions and Darrin answered all with a smile and explained pros and cons. Customer service was…
Horrible service, can't get the unit that they installed which is still in warranty repaired and running for more than a few months. Management is not responsive. I used Michael and Sons to diagnose and HVAC issue. They said the HVAC was fine but the problem was a breaker. They charged me around $264.00 for the…
Upstairs HVAC didn't work yesterday and now it works today! I chose M&S because of Sean Dunbar!
Darren Washington HVAC technician knowledgeable, competent very patient,explained everything,honest.Highly recommended
Michael and Sons has done many jobs for me and they are always quick, neat, and extremely polite. Kenneth was not only friendly and kind, but he arrived early and fixed my A/C really fast. He also took the time to do maintenance of both my systems. I was really happy with the service.
The service was provided in a timely and professional manner.
Taylor was extremely helpful, patient and knowledgeable. I recommend him 100%! Since my original review I have used Michael and sons multiple times. All of their technicians have been professional, knowledgeable, and helpful. I am pleased to say that more than 2 years on I would still give them five stars. I've…
Michael & Sons were quick to respond. The technician was friendly, knowledge, and professional. The work was done quickly, neatly, and at a reasonable rate. Couldn't be happier. They've earned another customer.
Thomas was very professional! He did a great job repairing the unit and communicating with me along the way.
Excellent work and responsive.
Travis was extremely knowledgeable and gave his honest assessment. High level of courtesy and professionalism!
Always excellent service. Their technician, Travis, did a good job performing our electrical inspection and explaining the areas of concern. He really went above and beyond keeping to their schedule even with really bad weather passing through.
Prompt and courteous service!
Very professional and courteous! Excellent customer service! I love that I get real time updates and a text with a picture of whom I am expecting! Very affordable and incredible service every time they come out! I would go with no one else!!!
The technician was very thorough and professional. Highly impressed with his service.
3/26/24 updating again to review Kadel Comper. Really impressed with the customer service (calling ahead to confirm arrival time, friendliness, politeness), knowledge and skills the young man displayed. 2/28/24 updating my review to include thoughts of J’Mario - a very thorough young man who did more than the…
I am truly one happy customer, we were flooded during a storm & one of the many things I loved about Michael & Son is that they offer all the services a home can need, from electrical, HVAC, plumbing, restoration all under one roof! It was so much easier not having to call various contractors for different…
Excellent service, Mohamed is awesome.
Thank you Prophet for your kindness and professionalism while servicing my heat/air unit! Prophet made sure I knew exactly what he was doing while here. He respected my family by announcing his entrance into the house several times. He gave me the most important concerns that needed immediate attention which I…
Amazing service, tech was very knowledgeable and thorough. Will use for my other properties.
Logan was professional, efficient and friendly.
Michael and Son Heating and Air Conditioning was a pleasure to work with. We didn't have any problems, but wanted to start a quarterly service maintenance plan to head off any issues. They got in touch with me right away and scheduled Timothy to come out and look over our system, correct any installation issues (new…
Victor and Victor were terrific very very nice and did their work very fast
Really nice was quick once here told me what was wrong and showed me another part that needed replacing and it was clear it needed replaced. Compared to what the internet said about price it was extremely close plus the fee which you know up front. Would highly recommend.
Tim Roberts was awesome and really knows his stuff . Our HVAC smells better ,works great and and just all around improved.Thank you🙏
My home is 8 years old and unfortunately the builder installed a woefully inadequate HVAC system for the floorplan of this home. I went through some drama a year ago with multiple repairs, and every single person at Michael and Son warned me this system was going to keep breaking parts... And they were right, a…
Michael & Sons cares for our home and for other properties. Why? - Because the bi-annual maintenance plan is reasonably priced, effective and convenient. - Because the technicians are professional, efficient and communicative. - Because our units have been well-maintained under their care. I highly recommend them.
Logan was a reliant professional who stuck it out on a niche problem and helped fix our AC and spot a potential fire hazard. Can't recommend him enough!
Helpful, informative and efficient. My plumbing and HVAC go to.
I recently bought a house and on day two the HVAC system went out. Because the owner had a Michael & Son account I decided to call them first. It's worth mentioning that even though I already had a warranty on the house, I decided to get their yearly service which includes yearly inspections and tune-ups. Tim…
Miguel was very courteous and professional while he repaired our hvac today. He explained the problem and got straight to work. He took pictures to show what it looked like before and after the repair was done. Miguel was on time (early even) which showed a respect to my time which was greatly appreciated as I…
Great experience when our AC died in the heat of June. Got a next day appt and Adam Parker was able to repair the unit in about an hour. He was a dream!
Update: I originally had a 5 star review but I am changing it to one star. I expected more diligence from this company especially being a repeat customer. I was quoted a $4000 repair after the technician worked on my unit for over an hour. I knew something was not right after reviewing the work order I was sent. I…
Daniel Hughes was polite and professional and worked efficiently to diagnose and repair. First time using and I will use them again.
We finally had to replace our unit. Dave and Tony were the best! They were friendly, approachable, and so hard working.
Very pleasant experience with Tim; he was quick, efficient, friendly, and explained what he was doing and what was going on with the AC unit.
Tim was fantastic! He found my problem quickly and had my house cool again within the hour! I even learned a little about HVAC in the process! I highly recommend them!!!
Very nice professional guy. Great appearance. Knows his profession. Has a sense humor.
Tim Roberts was my technician and he was great. He was very knowledgeable, punctual and went the extra mile while on the visit.
Timothy is worth his weight in gold. I called for a second opinion on my HVAC system. Timothy helped to walk me through everything that was going on and the potential ramifications. I appreciate his thoroughness and diligence.
From the first time I called till we told our technician, “Thank you,” Michael & Sons were polite, courteous, attentive, helpful, and understanding. They were quick to respond, easy to work with, and provides options.
Miguel Rivera was one of the best service technicians I’ve had the pleasure of working with. He was professional, knowledgeable, and explained everything in detail. Thank you, Miguel!
Our repair man was quick, on time, professional, and courteous. We are thankful to have the AC working. He had all the parts needed to make the repairs with him so the job went quickly.
Professional service!
Professional, informative, knowledgeable, work completed in timely manner, always polite.
Adam stopped by my place to investigate a cooling issue. He was very thorough in his inspection and informative in explaining the problems. I appreciated that he took his time and was very respectful navigating through the house. I trust their recommendations and staff. The repair was done quickly and professionally. Thank you.
We have had an amazing experience with Timothy. He is professional, educates us and advises us of any and all concerns to be aware of- provides guidance and is very helpful. Working with this company has been a very positive experience and we highly recommend!
Timothy Trainer was very polite and super knowledgeable. I will definitely be calling M&S in the future.
Update: changing my review because they have spent time and effort to address my concerns. The tech who did the work ultimately got a thumbs up from the inspectors and they indicated that despite the back and forth, Michael and Sons did a great job and made sure the job was complete and to my satisfaction. I really…
Michael and Sons' responsive service and quick troubleshooting solved my thermostat issue in 15 minutes. Daniel was a great technician! For plumbing, Jeremiah went above and beyond to repair my sink supply line and detected a potentially serious issue with my pressure regulator before it arose.
Miguel, the technician was very professional, courteous, helpful, explained everything in detail and I appreciate all he did.
Great customer service
Miguel was very professional and informative. He laid out my options clearly and didn’t pressure me to make a decision.
Technition was professional & efficient.
Adam came out to diagnose our HVAC issue. He was on time, professional, and quickly let us know that our worry would be quickly eased. Great service and great tech!
We had an inspection report for our home sale. They provided 3 different service folks within four days. We were able to satisfy our buyers and move forward on schedule with our home sale !
Excellent and professional job well done. Thanks
I couldn’t believe how quickly I was able to schedule an appointment. Thankfully, Charles arrived within 2 hours of me scheduling and figured out the problem with our hvac within 10 seconds of going up to the attic! He was able to fix the problem quickly and get our A/C back up and running.
The technician was very professional and explained the issue he found. Found the best and most cost-effective solution.
Had a really great experience with this company so far both with their electrical service and their HVAC service. Miguel helped me out with servicing my HVAC and was incredibly knowledgeable, efficient, and was able to inform me of what needed to be done in terms that I could understand. Overall, really quality service
Came in and hung a flush mount light in the dining room. Did a great job. Shed came and saved me a bunch of money by Troubleshooting and maintaining my HVAC. He discovered water building up in the attic and fixed it. So thankful! Henry from Michael And Sons is the HVAC master. Pretty sure he has his PhD in it……
Quick response. Professional repair and no upselling. Clearly explained issues and options. Update: System is totally down about 2 weeks after the visit. Worse than before in that it doesn't even come on and thermostat is totally blank. I am going to get someone else to look at it.
Jonathan came out and inspected my unit. He did a thorough inspection. He went over all the options for repair and replacement and allowed me to make the decision with no pressure. I feel like he was honest and educated me on the issues. I will call them back if I have problems in the future
Thomas was very professional identified the problem quickly and explained the steps to make the repair as he went along. Outstanding job great company representative. E M Creedmoor
Had Thomas fix my broken AC unit. He was both very professional and knowledgeable, would recommend for your HVAC needs!
Adam was courteous and efficient. Job was completed as requested.
Have used this company before and again find them to be a professional and efficient company. Jonathan is a credit to his employer. Very courteous and knowledgeable about his work. A pleasure to deal with. Thank you.
Thomas Coyle Wass very very polite and courteous. He was right on time. Very detail in explaining to me what was wrong with my system. I will recommend Michael and Son’s to anyone.
The technician serviced my heating system. He was very professional and explained what he was going to do.
preventative maintenance
Technician was prompt, professional, and transparent. He was able to quickly diagnose the problem, and he was extremely helpful in explaining what was going wrong and our options as far as repair/replace. Highly recommend.
Prompt, professionals and affective. Glad I called them.
Adam was on time, professional, described the issue and solution options clearly. Work was done quickly and we are cooling off again!
Joe, the technician, was very knowledgeable and helpful.
Outstanding service
They came out on Saturday (when no one else would) and got it fixed in 10 minutes on a 95 degree day!!
Very knowledgeable and professional service. Took the time to explain things in detail which was nice/helpful in understanding. Will use again!
Had HVAC system replaced
Michael and Son has done a couple of HVAC replace and install for me. They are extremely professional and have had an amazing job with their work and craft. This was a full duct replace while moving and installing new ducts and units. I will continue to use them in years to come on other projects.
Our AC stopped working tripping a breaker on one of the hottest days of the year. We called Michael and Son Heating and Air Conditioning and a technician was dispatched in a timely manner. Upon arrival the technician very quickly diagnosed the problem and had it back cooling in record time. He was very…
Adam called ahead to give me an eta. He was professional, checked the AC unit, explained the problem, and fortunately had the part need which he replaced. Thanks
Pleasant and knowledgeable, efficient, made sure all is in working order.
Joe was extremely professional but also came at me like we were friends. He was extremely enthusiastic about his job and was happy to explain any question that I had. He also put my mind at ease with the concerns that I had. It was obvious Joe is a team player and not in this just for himself or to go through the motions.
Very professional and knowledgeable
Honest, responsive and warranty seems better than others. Beware of others installing Lenox after class action lawsuit.
Michael and Son had prompt service and arrived when they said they would. They were very pleasant and professional. I would recommend and use again.
Excellent customer service. Andrew was the technician that came out to do our HVAC maintenance and was very knowledgeable and answered all of our questions. There were repairs that were needed to our indoor and outdoor units and he had all parts available in his truck and made the repairs while he was here instead…
I am a kind of surprise the high rating this company has on these reviews, which I believe are very misleading for the type and quality of service that they offer. I contact them around august 2020 due to a problem with my AC getting frozen. Technician came, check the unit and informed me the unit was low on…
I called Michael and Son’s out when my HVAC system froze up with ice recently. Timothy Trainer was extremely helpful and knowledgeable in repairing our HVAC system. He was very friendly and polite. He was our favorite Michael and Son’s technician that we have met so far. We will definitely request him again when…
Michael and Sons are super courteous, prompt, and efficient. All the things you want when your heat goes out due to freezing rain! Thank you for your fast response and simple repair!
Daniel was very professional and arrived on time. He explained everything clearly
They were at my house 1/2 hour after I called on a Saturday. Had the HVAC problem diagnosed and fixed quickly. Very pleased on this chilly day to have the heat running again! Thanks Kenny!
Micheal and Son’s is a well run machine. They do not take advantage of you and are straight forward as business should be. Other businesses should pay attention to Micheal and Son’s. This will be the only company that will service my home HVAC needs.
Experienced professionals providing trustworthy service and honest advice. Reliable and came within an hour of my request on this visit.
Very professional and timely!
The service was through. Good explanation was given for repair. The service man followed Covid 19 requirement. Thank you.
Had them come out a few months ago for a full service on my unit, they added parts that I was told would help with the condensation issue,well last night 4 am got hot in here, sure enough drain pan full, so I call them thinking it was their issue since they installed the parts to fix the issue, then today 250…
Very professional and clearly very well prepared for the job. I will choose Jon as ac service tech every single time
We had great service last night at midnight for emergency maintenance on our air conditioning unit. Thomas is fantastic! He is professional, kind, and knowledgeable! He did everything he could to repair our existing unit and at least got us through the night. He explained that we really need a new unit because it is…
Great fast service. Fair priced
Great Service! The techinican did an awesome job! He was very knowledgeable and explained everything he was doing and made sure everything was in good shape before leaving!
The work was done efficiently and well. The technician was friendly and cheerful, all of which made a difference. I would highly recommend and use again myself. I'm very pleased.
I loved everything about my experience with Michael and Sons. Thomas came out to diagnose an HVAC issue. He walked me through every step and showed me what he was looking at and explained what he was seeing. I loved that he took the time to do that because I've never had anyone do that before. He was very thorough…
Joe did a wonderful job repairing our HVAC unit. He was very professional and knowledgeable. Highly recommend this company and Joe.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
