How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for repair water fixtures
Clear ✕All 303 Google reviews tagged “Repair water fixtures” · showing 20
Juan is a very good guy and was very helpful.
I was scheduled quickly for same day - Elis was fantastic, he took the time to not only explain the issue with my hose bib, but also show me how it failed. The replacement was fast, and everything is working as needed again. Thank you!
Peter and Francis did good, quick, professional work. They diagnosed what two exterior pipes were on our house, and they capped an exterior spigot. Quick and easy for me, which I appreciate.
Elis was just great! Repeat visit for a different issue. Efficient and knowledgeable. Replaced the outside spigot without an issue!
Josh is my go-to guy for all my plumbing needs. He is courteous, neat and pays attention to detail. I strongly recommend Michael and Son.
Andrew did a great job. He was knowledgeable, polite, and explained things clearly.
Great explanation, timely completion!
Very professional and worked until he found the problem that was causing low water pressure.
Ivery did excellent work and was a great explainer. Would highly recommend.
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Great job by Dezireon in getting my leaky pipe issue fixed quickly! I will look to this company again for any future plumbing work that I need done.
Excellent. Andrew showed up promptly and addressed the issue very well. Very pleasant and explained things well.
Today i had an appointment with Michael and son concerning my plumbing and I had an AMAZING experience the Technician Eli’s Del Rio he was very informative and explained every single detail so Me and my wife could understand he also went above and beyond to fix the problem This experience has made me have a new…
Josh was friendly, professional, and efficient. Initial inspection was informative. Installation of water heater was nicely done.
The technician was knowledgeable, and he had the equipment and expertise to analyze our problem thoroughly.
Confident and knowledgeable. Great insight and helpful. Taught me how to drain and refill my water heater.
Travis did great job
Nolen is amazing! Quick, clean, efficient, informative, and professional at ALL times. If you want an example for the rest of your team, please point to him
Had a serious water leak. They came promptly to shut the water off and repair the problem. Good explanation of what repairs were needed.
MICHAEL and son was very responsive on time, hard-working and handled our problem immediately. we had a water break and it was an emergency repair. I would highly recommend this company and their service.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
