How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for repair water fixtures
Clear ✕All 303 Google reviews tagged “Repair water fixtures” · showing 40
Juan is a very good guy and was very helpful.
I was scheduled quickly for same day - Elis was fantastic, he took the time to not only explain the issue with my hose bib, but also show me how it failed. The replacement was fast, and everything is working as needed again. Thank you!
Peter and Francis did good, quick, professional work. They diagnosed what two exterior pipes were on our house, and they capped an exterior spigot. Quick and easy for me, which I appreciate.
Elis was just great! Repeat visit for a different issue. Efficient and knowledgeable. Replaced the outside spigot without an issue!
Josh is my go-to guy for all my plumbing needs. He is courteous, neat and pays attention to detail. I strongly recommend Michael and Son.
Andrew did a great job. He was knowledgeable, polite, and explained things clearly.
Great explanation, timely completion!
Very professional and worked until he found the problem that was causing low water pressure.
Ivery did excellent work and was a great explainer. Would highly recommend.
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Great job by Dezireon in getting my leaky pipe issue fixed quickly! I will look to this company again for any future plumbing work that I need done.
Excellent. Andrew showed up promptly and addressed the issue very well. Very pleasant and explained things well.
Today i had an appointment with Michael and son concerning my plumbing and I had an AMAZING experience the Technician Eli’s Del Rio he was very informative and explained every single detail so Me and my wife could understand he also went above and beyond to fix the problem This experience has made me have a new…
Josh was friendly, professional, and efficient. Initial inspection was informative. Installation of water heater was nicely done.
The technician was knowledgeable, and he had the equipment and expertise to analyze our problem thoroughly.
Confident and knowledgeable. Great insight and helpful. Taught me how to drain and refill my water heater.
Travis did great job
Nolen is amazing! Quick, clean, efficient, informative, and professional at ALL times. If you want an example for the rest of your team, please point to him
Had a serious water leak. They came promptly to shut the water off and repair the problem. Good explanation of what repairs were needed.
MICHAEL and son was very responsive on time, hard-working and handled our problem immediately. we had a water break and it was an emergency repair. I would highly recommend this company and their service.
Nolan did a great job for me. He was very helpful, very respectful and very pleasant to work with. On top of that he did a very competent job solving my problem and solved another problem that needed a minor adjustment. I have always had excellent service from Michael and Sons and Nolan is no exception to that. I highly recommend him as a technician!
Timely and efficient. Luis and his apprentice were pleasant and thorough. One thing I like about Michael and Son services is that they keep me abreast of any possible problems that may be incurred in the future. They identified an issue during their maintenance call in January and offered a solution. At the time…
Michael & Sons was fantastic! Lawrence did such an amazing job and prioritized our emergency plumbing problem. He was very thorough, explaining everything to us, and did a fantastic job! The financing options also helped us to feel like this emergency wasn’t the end of the world. Highly recommend Michael & Sons! Will use again in the future!
I had to have a kitchen faucet replaced due to a blockage and Ryan with Michael's and son was wonderful he came out he diagnosed my problem gave me options on how to repair it and what I needed to do and a price that was reasonable and respectable and he repaired it everything was left clean and nice and I just think he did a great job and I say thank you
Was extremely professional, good work and quite quick. The primary problem was taken care of in all of about a half hour.
Thomas did a great job! Recovered a gold earring from a drainage pipe and repaired various other plumbing problems. Also, did a thorough plumbing inspection.
I always have a wonderful experience with Juan at Michael & Son. He’s super knowledgeable, helpful and prompt in getting the job done! 10/10
June 20, 2026 ★★★★★ We’ve been customers of Michael & Son for nearly 20 years, both in Chapel Hill and at our Northern Virginia condo, and they continue to earn our trust. Most recently, they corrected a faulty bathtub faucet that had been installed during a lengthy bathroom remodeling project involving multiple…
Another faucet handle leaking. Worn cartridge. Decided to replace others as well since I at aatter of time. Requested Angel since he has done excellent work for us. Angel called on his way with ETA. He had the the 3 faucet handles done in a 90 minutes. It wasn't an emergency, but we got an appointment next day. That's very nice as well. Thanks.
Jordan Joseph, who did several plumbing related jobs, was excellent. He kept me posted, answered all the questions. He was very timely, patient and even came back on our request for some change, without any fuss. Would recommend him strongly.
Ryne and Jordan were both courteous and professional when they responded to plumbing emergency calls on a weekend. I recommend the company and their experts.
Ryne called when he was on his way and was on the earlier side of his appointment time. He made suggestions and listened to our needs and in the end resolved our main issue. After the appointment, I noticed another problem outside that he handled quickly for me with no charge and offered suggestions of DIY things I…
Great service
I had water leaking from my ceiling and was able to get a plumber out within a couple of hours. Ryne was knowledgeable and helpful and explained what was happening every step of the way. Daniel was able to explain what needed to be done in terms of remediation and helped get me connected with a team within the same…
Adam was superb! He was so nice and courteous.
Bryan was friendly to work with, he knew his craft, and stayed until everything was done, way exceeding our expectations. He was a great example of why we called Michael & Son for this plumbing work.
Michael & Son’s “Peter” and team did a quick, thorough and helpful job with our master bath leak! Truly a Great Job by entire team and that’s why we call Michael & Sons whenever a situation arises! AAA+++ Roger M.
My husband and I found our kitchen sink leaking at 6:00am on a Monday morning - we called Michael and Son for assistance and they had someone out at our house beginning our repair process by 9:00am! During the week we had mitigation to save our subfloors and removal of damaged property - Houston and Deziron were…
I had Josh out for a replacement toilet, water shut off valve and new water pressure regulator, and he was fantastic. Josh is personable and friendly and explains everything well. He worked very efficiently and is a great representation of Michael and Sons. Especially with water, it is great to have someone who can…
Jon R. Was fantastic. He was super detail oriented, laid out good, better and best options, walked me through the in's and out's of what was needed, and did a fast and thorough (you can have it both ways) job. Highly recommend. 5/5.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
