How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for repair water fixtures
Clear ✕All 303 Google reviews tagged “Repair water fixtures” · showing 140
Juan is a very good guy and was very helpful.
I was scheduled quickly for same day - Elis was fantastic, he took the time to not only explain the issue with my hose bib, but also show me how it failed. The replacement was fast, and everything is working as needed again. Thank you!
Peter and Francis did good, quick, professional work. They diagnosed what two exterior pipes were on our house, and they capped an exterior spigot. Quick and easy for me, which I appreciate.
Elis was just great! Repeat visit for a different issue. Efficient and knowledgeable. Replaced the outside spigot without an issue!
Josh is my go-to guy for all my plumbing needs. He is courteous, neat and pays attention to detail. I strongly recommend Michael and Son.
Andrew did a great job. He was knowledgeable, polite, and explained things clearly.
Great explanation, timely completion!
Very professional and worked until he found the problem that was causing low water pressure.
Ivery did excellent work and was a great explainer. Would highly recommend.
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Great job by Dezireon in getting my leaky pipe issue fixed quickly! I will look to this company again for any future plumbing work that I need done.
Excellent. Andrew showed up promptly and addressed the issue very well. Very pleasant and explained things well.
Today i had an appointment with Michael and son concerning my plumbing and I had an AMAZING experience the Technician Eli’s Del Rio he was very informative and explained every single detail so Me and my wife could understand he also went above and beyond to fix the problem This experience has made me have a new…
Josh was friendly, professional, and efficient. Initial inspection was informative. Installation of water heater was nicely done.
The technician was knowledgeable, and he had the equipment and expertise to analyze our problem thoroughly.
Confident and knowledgeable. Great insight and helpful. Taught me how to drain and refill my water heater.
Travis did great job
Nolen is amazing! Quick, clean, efficient, informative, and professional at ALL times. If you want an example for the rest of your team, please point to him
Had a serious water leak. They came promptly to shut the water off and repair the problem. Good explanation of what repairs were needed.
MICHAEL and son was very responsive on time, hard-working and handled our problem immediately. we had a water break and it was an emergency repair. I would highly recommend this company and their service.
Nolan did a great job for me. He was very helpful, very respectful and very pleasant to work with. On top of that he did a very competent job solving my problem and solved another problem that needed a minor adjustment. I have always had excellent service from Michael and Sons and Nolan is no exception to that. I highly recommend him as a technician!
Timely and efficient. Luis and his apprentice were pleasant and thorough. One thing I like about Michael and Son services is that they keep me abreast of any possible problems that may be incurred in the future. They identified an issue during their maintenance call in January and offered a solution. At the time…
Michael & Sons was fantastic! Lawrence did such an amazing job and prioritized our emergency plumbing problem. He was very thorough, explaining everything to us, and did a fantastic job! The financing options also helped us to feel like this emergency wasn’t the end of the world. Highly recommend Michael & Sons! Will use again in the future!
I had to have a kitchen faucet replaced due to a blockage and Ryan with Michael's and son was wonderful he came out he diagnosed my problem gave me options on how to repair it and what I needed to do and a price that was reasonable and respectable and he repaired it everything was left clean and nice and I just think he did a great job and I say thank you
Was extremely professional, good work and quite quick. The primary problem was taken care of in all of about a half hour.
Thomas did a great job! Recovered a gold earring from a drainage pipe and repaired various other plumbing problems. Also, did a thorough plumbing inspection.
I always have a wonderful experience with Juan at Michael & Son. He’s super knowledgeable, helpful and prompt in getting the job done! 10/10
June 20, 2026 ★★★★★ We’ve been customers of Michael & Son for nearly 20 years, both in Chapel Hill and at our Northern Virginia condo, and they continue to earn our trust. Most recently, they corrected a faulty bathtub faucet that had been installed during a lengthy bathroom remodeling project involving multiple…
Another faucet handle leaking. Worn cartridge. Decided to replace others as well since I at aatter of time. Requested Angel since he has done excellent work for us. Angel called on his way with ETA. He had the the 3 faucet handles done in a 90 minutes. It wasn't an emergency, but we got an appointment next day. That's very nice as well. Thanks.
Jordan Joseph, who did several plumbing related jobs, was excellent. He kept me posted, answered all the questions. He was very timely, patient and even came back on our request for some change, without any fuss. Would recommend him strongly.
Ryne and Jordan were both courteous and professional when they responded to plumbing emergency calls on a weekend. I recommend the company and their experts.
Ryne called when he was on his way and was on the earlier side of his appointment time. He made suggestions and listened to our needs and in the end resolved our main issue. After the appointment, I noticed another problem outside that he handled quickly for me with no charge and offered suggestions of DIY things I…
Great service
I had water leaking from my ceiling and was able to get a plumber out within a couple of hours. Ryne was knowledgeable and helpful and explained what was happening every step of the way. Daniel was able to explain what needed to be done in terms of remediation and helped get me connected with a team within the same…
Adam was superb! He was so nice and courteous.
Bryan was friendly to work with, he knew his craft, and stayed until everything was done, way exceeding our expectations. He was a great example of why we called Michael & Son for this plumbing work.
Michael & Son’s “Peter” and team did a quick, thorough and helpful job with our master bath leak! Truly a Great Job by entire team and that’s why we call Michael & Sons whenever a situation arises! AAA+++ Roger M.
My husband and I found our kitchen sink leaking at 6:00am on a Monday morning - we called Michael and Son for assistance and they had someone out at our house beginning our repair process by 9:00am! During the week we had mitigation to save our subfloors and removal of damaged property - Houston and Deziron were…
I had Josh out for a replacement toilet, water shut off valve and new water pressure regulator, and he was fantastic. Josh is personable and friendly and explains everything well. He worked very efficiently and is a great representation of Michael and Sons. Especially with water, it is great to have someone who can…
Jon R. Was fantastic. He was super detail oriented, laid out good, better and best options, walked me through the in's and out's of what was needed, and did a fast and thorough (you can have it both ways) job. Highly recommend. 5/5.
Michael of Michael and sons was absolutely fabulous. He came and listened to our concerns and found the obscure water leak. Found it and fixed it in about 2 hours. Excellent job.
Knowledgeable, friendly, explained all aspects of work done….complete cleanup
Great Service and very knowledgeable and caring.
Gavin was great, a true professional. Very knowledgeable and good at explaining what we needed. I hope to get him for all of our plumbing needs.
Andrew Hyatt did a great job… professional, knowledgeable and friendly! A real asset to your company. Thank you!
I have been using Michael and son for the last 6 years ,they are prompt and professional, the most important thing to me in any service is being honest Thank you
Tech was very knowledgeable and helpful. Great communication and explains the process and outcomes.
It was a pleasure meeting Erique today. He was a huge help to us.
Always a good experience. We use them for plumbing, HVAC, and water restoration once. They hire good people who seem to generally care about providing a good service. Shoutout to: Malik Taylor John Howell
Great service
Kacy, the tech guy came on time and was very easy to talk with; he explained in an understandable way a complex issue. He was fast and got the problem fixed quickly. Thanks Kacy
I had a contractor break my water shut off valve in the afternoon and never spoke of it. He left. I went to turn valve on and nothing happened. I called Michael and son’s at 9 pm on Friday evening and they were on the way. The shut off valve was located outside at the street for my residence and the valve and…
Luis is educational, doesn’t rush you, respectful, and thoughtful about the work he does.
Straight forward, no upsell pressure, did the work efficiently and cleaned up well.
Our technician was very knowledgeable and professional. He made sure we were aware of everything and were satisfied with his work. Very neat and thorough Update 8/23/22, Henry was awesome today. Very thorough and explained everything and just a great customer service experience. Update 1/18/26 Angel was very prompt…
Petey was great! From the moment he got out of the truck he was so friendly and full of life. Knew exactly what the problem was, fixed it and explained everything. Great guy!
Jacob came out to look at a couple of leaks, he was very helpful and explained everything clearly. Super happy with the service and response time, everything!
I called yesterday because two days after their service my mom and dad's heat was not working ask them to send somebody out it was a Monday and they couldn't get anybody out until midday Tuesday I asked for a manager to call me and no one has called me
Great work by Michael, Aladdin, Yovan and Houston!
Very quick response for an emergency plumbing issue. Josh was professional and experienced. Very polite and meticulous in his work and cleanup. We will definitely call when we need plumbing service.
The Michael and Sons' technician, Jason Lind, did an excellent job with a faucet installation, minor drain repair and cleaning, and a plumbing inspection. He explained all he did and what he saw on the inspection very clearly. He was very personable and respectful.
Came right in time and was very professional. Every person we have ever worked with from this company has been excellent.
Cameron was amazing. Explained the problem in detail, ruled out different scenarios, fixed the issue promptly. Kept the area clean. Checked the work afterwards. He also fixed the tankless pipe that had a small leak since he was here. The job was superb.
Jason Grimes is 5 star! He is thorough and professional. He gives you estimates up front and explains everything thoroughly. You can tell he cares about customer service. He got my Tankless diagnosed and fixed in one visit.
The tech arrived on time, was efficient and professional. I will call them back in the future!
Ask for Andrew! Great work courteous professional and cares about his handiwork!
Travis was an extremely nice gentleman, well spoken and very competent in his assessment of the scope of work that needed to happen at our location. We felt very confident in Travis's skills and we happily agreed to have him do the work needed at our place.
Michael and Sons Thomas Hyatt was the most professional and knowledgeable service technician! His troubleshooting thought process was very sound and logical. He utilized all of his resources to attack the issue.
I had a maintenance agreemeny and Brandon did a thorough job of checking my HVAC system. He even identified an issue with mold and showed me possible solutions to eliminate it. Great job Brandon.
I have felt well taken care of by Michael and sons! All my plumbers that have helped us have been fantastic, really giving me the time to ask all my silly questions and to double check were cared for! Christopher, Shane, John, and Thomas have just been so outstanding!!! Add salah zaitoun to the list of amazing people!
My husband and I agrees that Yovan does excellent work! Very professional mannerism and respectful. He is honest and we had no problems whatsoever. We will definitely put in a good word for his service to everyone that we know! We had a pleasant experience with Michael and sons!
Ryne is amazing!!! He fixed our water heater and even though he couldn’t fix every problem he made sure to leave us as comfortable as he could. He cleaned up the excess water under our sink and replaced our water heater damages. He was really a lifesaver!!! I would recommend this kind gentleman to anyone for any plumbing issues.
Both crews, Gaspack and Furnace/AC, were very good. They worked hard and steady. They finished a little ahead of schedule. Tyler kept me informed and explained every thin when they were finished. They cleaned up at the end and it was like they were never here except the new systems work great.
Great job! Very friendly, explains everything, took time to keep the house clean. We’re very happy with Michael and Sons. Highly recommend!
Joshua was fantastic - was very professional, took the time to explain his repairs, and would highly recommend!
Called Michael & Sons at the suggestion of our daughter. Really glad we followed her recommendation. Josh was the technician who served us. He was very knowledgeable, personable, and helpful. He was able to solve our plumbing issue quickly and completely. Will be calling Michael & Sons again for our plumbing, electrical, and HVAC needs.
Had a great experience with our plumber, Jon Ryckman. Super knowledgeable and thorough.
Adam was extremely friendly, thorough, and professional. He got the job done quickly and left me with far more peace of mind than I originally had under the circumstances that caused us to meet. Highly recommend Michael & Sons.
Angel was incredible. He worked quickly and efficiently and did a great job sorting out our issue. Our indoor water shutoff valve needed replacing and Michael And Sons came to the rescue. Angel was detailed and explained his work.
Andrew provided great service as he replaced toilet and water heater parts! Many thanks for a job well done!
Quickly diagnosed problem listened to our concerns and made repair. Professional and courteous. Thank you, Ryan!
Exceptional service. Very polite service man.
We use Michael & Son for plumbing, electrical, and HVAC. Strongly recommend. Everyone who has come has been great.
Technician showed up on time very polite, friendly explained everything confirmed that we understood the price in the services before starting with respectful of the house. Very engaging explained everything after. These past experiences make me a customer for life.
Ruptured hose for bathroom
As always Blake makes sure that all electrical issues are fixed. I have been a customer since 2009.
I was so pleased with the work of Mr. Juan Castillo. He fixed the problem with expertise! His professionalism was outstanding! Thank you so much for sending him I give him the highest compliment for excellent service!! GOD Bless him!! Annie Powell
Joshua Hall was very professional and courteous. He kept me informed about the entire process and would answer my questions. He worked quickly and was very thorough. He explained what scenarios could happen and what might be involved with them.
Excellent service! We had Miguel Rivera as our HVAC tech for a sudden system issue- he was very thorough and explained all the service elements before he performed them to confirm I was in agreement. Can’t recommend these guys enough!
Josh Lucas is professional and knowledgeable. He addressed our needs and performed work well. I e have been pleased with Michael and Sons for many years.
Daniel arrived very professional accessed the issues and completed in a timely fashion. Will use him again
Made a request online Friday night for a plumbing issue, Luis came first thing Saturday morning. He not only worked to fix the issue of a defective FloodStop, he went the extra mile to reroute the pipe so that it’s easier for future plumbers to get at if the problem ever recurs. Great service!
Would highly recommend Michael & Sons, they explain everything prior to starting. Was the best service I have had in a long time.
Very satisfied with service for a leaking/broken hot water heater. Crew was very responsive and worked throughout the day to install a new one. Thorough explanation of the new system. 10 out of 10.
Our technician, Ryan, from Michael & Sons fixed our water pressure, showerhead, and filtration issues quickly and efficiently. He was able to address all of our concerns, including fixing my kitchen sink water pressure which wasn’t even on my list. He also recommended a cost effective filtration system. Ryan was…
I’ve had 2 plumbing emergencies and their 24/7 operators as well as Travis their technician have been on time and know exactly what they’re doing. Great company!!
Frank went above and beyond to help us find and repair a leaky pipe.
Excellent service
Fabian did an excellent job on the two issues we had noted. He was courteous, professional, friendly. Would highly recommend.
Had a weekend plumbing emergency (damaged shower valve) and got 24-hour service to replace the valve (starting at 6:30 pm, finished by 8:00 pm) so that we could turn the house water back on. Unfortunately, it was very expensive ($1,900) and the only choice of fixtures was of lower quality and doesn't match. Also,…
Price was a more than expected but Jay Carter arrived on time, same day service, and his prompt assessment, fixed the issue and we were back in business to have running water once again. If i ever need a plumber I will definitely request Jay!
Jason is an asset for your company. He’s helpful, polite, and professional.
Petey and John aware the ultimate professionals and are an absolute asset to Michal and Son. Both the original shower valve concern and an additional hose spigot were fixed perfectly and clean up was great.
Fabian from Michael and sons came out and diagnosed the problem in a timely fashion and was very professional
Too expensive for a simple tub faucet replacement and did not honor web coupon.
Of the plumbers I called out to take a look at my issue, Michael's and Sons responded the quickest. Travis was courteous and knew exactly what the problem was and fixed it quickly and efficiently. I asked him to add one more repair on and he did it without hesitation. The annual membership for servicing was a pretty…
Plumber was awesome
John Howell was fabulous and did the job quick!
Jason did an excellent job, very informative and very friendly
This is the third time that I have used Micheal and Son Services for a major service during remodeling my house. Each time they have been prompt, professional, and completed the job the day after I called them. Highly recommend the company.
One of our outdoor spigots was leaking and while trying to repair the leak with a wrench, I made the leak worse. Never fear, even on a Saturday, because Michael & Sons was open and responsive and sent out a technician in short order. Luis R came out and was very professional, helpful, and effective. The whole spigot…
Just had them come out to fix a leaking shower faucet and drain spout, the plumber Jason called me and was there earlier then expected, explained everything in laymen terms and was very professional, would highly recommend there services.
I had a leak in my trailer and Andrew came and found it and fixed it. The service was exceptional. Thank you!😃
I could not speak more highly of my experience with Michael & Sons. The representative I spoke with on the phone was succinct and polite. I was notified that the technician was running late due to another job an hour before my window was even up. Our technician Luis Rivera was very professional, very kind, and very quick. Highly recommend!
Josh was excellent, identified the problem, pretty much straight away and went through the options to solve it. Very professional plumber.
Frank did a great job!!!
We got a leaky outside spigot replaced the next day after we called- the tech was friendly, clear about the options and super quick. Fabian was the tech and we would request him again!
Juan Castillo was awesome. I would highly recommend him and will definitely call for any future needs.
Paris R. installed a new water heater, adjusted water pressure, and replaced outside hose bib. He was on time, knowledgeable, and courteous. I highly recommend him and Michael and Son!
Frank was terrific. Prompt, professional, informative and nice. Worked around our granite installers as well.
Polite, punctual and knowledgeable.
Very courteous, professional, punctual, and overall helpful in a stressful situation. Frank goes above and beyond and always reach out to him for any related to plumbing.
We had a water heater fail, and Fabian took care of it and replaced it in just a few hours!
Fabian was great for some plumbing issues I was having! He was prompt, communicative, and had great suggestions for cost savings and other upkeep! I've used this company many times and pleased each time!
Rhyne was actually a little early which I appreciated since we had no water. He explained as he went since the repair became more complicated but he finished it up, cleaned up and made sure we were happy with it. Our first time using Michael & Sons but they are our “go to” now.
Plumbing repair work was contracted and was completed. They said they performed other services. We paid 3 other companies to review. Michael & Sons totally ripped us off for over $10k. There were many issues. Cannot recommend this company!
They did great work. Wish they had a payment plan
Frank showed up on time even though my phone was screening his arrival call, he persisted because he knew it was urgent. Ended up being an easy fix for him and he did a great job.
The plumber was very respectful, helpful and did an excellent job!
Frank did a great job. Came by earlier than anticipated on a Saturday and (as far as I can tell) did impeccable work.
Josh came and fixed an outdoor fixture that had a tricky issue. Quick and professional service.
What a JOKE! Our hot water heater pipe was leaking. We paid for the emergency service call which turned out to be $280. The technician told us that to fix the leaking pipe it would be $1100. I looked up thr parts and saw that they were only $50. He then tried to scare us by saying that he could not come back until…
Frank was on time anf very professional. He was very knowledgeable and clear with his qoute. He also helped me understand the process to do the job right and instructed very clearly the steps to get the job done right. I appreciate a professional when it comes to my house and he fit that profile completely. Thank you Frank :)
Michael and Son has been excellent to work with! They text confirmations of your appointment window, then text you confirmation with a photo of the repair person who will be coming out to your home, and they call you as they are headed to your home. Juan, the plumber who helped us today was amazing - he was prompt…
Had a Great experience with this company and our technician. Came the same day and took care of the issue. Technician was very friendly,knowledgeable and helpful 👏🏾 👍🏿
I’m editing my star rating and review: Although Fabian was knowledgeable and professional he said he was going to get someone out to us Monday after 4pm to check the water damage for organic growth and apparently never did follow through and schedule that follow up and when we called, the company had no record of us…
Great service!
Frank did awesome at solving my water pressure issues.
Frank Castaneda did great work!!
Frank was very professional and did a great job
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
