How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for shower installation
Clear ✕All 22 Google reviews tagged “Shower installation” · showing 20
Yavon was great. He spoke to us about what we needed and went to work. He updated parts for our toilets and was out of there in no time. Thank you!
Josh is my go-to guy for all my plumbing needs. He is courteous, neat and pays attention to detail. I strongly recommend Michael and Son.
Had a serious water leak. They came promptly to shut the water off and repair the problem. Good explanation of what repairs were needed.
Michael & Son has been good to us. Their electrician, Andrew has been very helpful to us as we navigate a remodel and adapt an older house to our needs. He is knowledgeable, explains everything in terms I understand, and helps us find the best solution for our needs and budget.
Jordan was excellent, extremely detailed and communicated all along the way to let me know what was going on. I needed plumbing services quickly and they were able to schedule me the very next day to keep my project on track. Great experience and I’ll be hiring Michael and Sons for any other work I have.
Great plumber Petey. Best we have had!
Wonderful and professional
This is the second time I've used Michael & Son for plumbing needs. Ryne did a wonderful job explaining my options. I appreciated having different options in terms of the level of service to choose from. I feel the price was worth the service and I have peace of mind the work done was high quality.
Mr. Ryan was professional and courteous. He worked through multiple issues and his work was excellent.
I’ve used Michael and Son for a number of plumbing issues over the past five years from major bathroom leak to new toilet and pipe installation to the latest clogged toilet. Each technician brought their strengths to the job and my issues have been resolved to my satisfaction. I’ve recommended them to my real estate clients because I trust their work.
We switched to Michael & Sons for everything
My husband and I agrees that Yovan does excellent work! Very professional mannerism and respectful. He is honest and we had no problems whatsoever. We will definitely put in a good word for his service to everyone that we know! We had a pleasant experience with Michael and sons!
Jon did an excellent job! Challenging job and he was very professional and communicated the options great!
We use Michael & Son for plumbing, electrical, and HVAC. Strongly recommend. Everyone who has come has been great.
I’ve had 2 plumbing emergencies and their 24/7 operators as well as Travis their technician have been on time and know exactly what they’re doing. Great company!!
This is the best service I have received. The receptionist was most polite and helpful. The technician Mr. Jason was knowledgeable, and took on the challenge of fixing the Jacuzzi shower stall. Also, I receivedSame day service for which I am very grateful
I call Michael & Son for my shower repair. They charge 60$ for visit where as most of the others charge $0 for visit and for providing estimates/quotes. I pay them, and the guy shows up, inspects and says he cannot fix it the shower/bathtub. No quote for complete replacement and then when I call the company asking…
Shane cantbary a very professional plumber was very good. highly recommend Michael and sons for all your plumbing needs. my previous experience for an electric issue was also very favorable. We have a home care plan which is very valuable. this covers HVAC Plumbing and Electricals for annual inspections for reasonable fee
They never completed the work that they said they were going to coordinate. I call ten times and didn’t get a response.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
