How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for toilet installation
Clear ✕All 114 Google reviews tagged “Toilet installation” · showing 20
Juan was great! Quick, friendly, and professional.
Jim was great! Super helpful and communicative, and did a great job. We also appreciated that they were able to come help us out with our leak within just a couple hours of us calling! Thanks so much!!
Ellis was fabulous. I was having a day full of problems and he was so calm and patient with me. Knowledgeable and quick with hos work.
Josh was very knowledgeable and helpful!
This was the very best experience I've had in 20 years with a plumbing contractor or any contractor for that matter. Jason was courteous, knowledgeable, and professional. Communication and promptness was excellent. He upgraded my leaky toilet to a new and increased height model and also spent extra time to ensure…
Very professional and worked until he found the problem that was causing low water pressure.
Travis Harris installed completed all of his work items in good time. Thank you to Travis and everyone at Michael and Son for completing this work so quickly and efficiently.
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Lawrence did a great job and quoted a reasonable price for the service
Petey did a great job and was very respectful.
The repairman went over and above to get all of my plumbing needs addressed! Thank you 😊
Bryan Sanders performed an exemplary repair of my plumbing issues, and as a result, the residence is now operating at optimal performance.
Thomas was phenomenal and explained all the issues throughly. He started the work and gave me timely updates. I appreciated the 2 estimates he presented and ultimately I wanted to get all of the work done for peace of mind.
Michael & Son has been good to us. Their electrician, Andrew has been very helpful to us as we navigate a remodel and adapt an older house to our needs. He is knowledgeable, explains everything in terms I understand, and helps us find the best solution for our needs and budget.
Juan Castillo was very professional when arrived. He came to replace our toilet upstairs. He replaced the two downstairs back in March 2026. We loved it so much we asked him to come back with the 3rd replacement. He is the Best! You have such employees. Especially Juan he cares.
Thomas was great! Friendly and very efficient.
I scheduled an appointment as part of my plumbing maintenance plan. Yovan came out for a diagnostic and identified a few problems. He scheduled a follow up visit and was able to resolve the issues in a timely manner. I highly recommend getting their maintenance plan, which is affordable and necessary.
Jason was wonderful! I had quite a few plumbing things that needed repairs (and quite a few things were more complicated than it looked), and he completed everything efficiently and with a smile. So happy to everything functional in the house and to know that it was installed with care!
Jim came to replace our kitchen disposer. It was old and had clogged up. He came in and got right to work. He was very organized and took great care to keep the work area neat and clean. He finished the job in a timely manner and was a delight to be around with a great personality. Our hound dog thought he was the…
Excellent service. Reliable and prompt. Offers multiple alternatives for replacement and repair.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
