How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for toilet repair
Clear ✕All 479 Google reviews tagged “Toilet repair” · showing 20
James was my tech and did a phenomenal job. From communicating arrival time to walking me through all the troubleshooting and resolution steps—10/10 recommend. Thank you, James!
Needed work on an old toilet on one day's notice, and company made it easy to make an online appointment. The tech showed up as scheduled the next morning, and although he was willing to try to repair it despite it's age, and the added cost, we decided in the long run a modern toilet was the best move. He left to…
Bryan was very helpful and gave us great feedback on our plumbing issues.
Exceptional service by Juan Castillo. Very satisfied with the service received. Would recommend Michael and Son for plumbing needs.
Did good work from what I can see. I removed the old toilet and then did not have the time to replace since I was sold on a gadget from Home Depot. He came in and still charged me for removal and replacement of the toilet. I realize I’m paying for experience not time, but $580 dollars for 45 minutes worth of work…
Jim came on time and called ahead, which I appreciate. He fixed a toilet that had a faulty part, installed a new bidet seat, and explained how the Kohler flushing mechanism works so we can handle small problems ourselves in future. He is personable and knowledgeable. We felt very confident about his work. This is a rave review!
Adam was very professional. He gave us a quote, repaired the leak and stayed to make sure it wouldn’t leak again. I highly recommend him.
Ryan Disorbo arrived, very pleasant young man! After hearing what the problem was, explained possible cost, fixed problem and was on his way. I am very satisfied.
Had an unknown problem with my a/c unit making an awful noise. Called Michael and Sons and they responded within 2 hours, even after 5 pm. Come to find out that a snake crawled into my a/c and disrupted the fan. Needless to say the snake did not make it but the technician did a quick cleaning after I removed what…
Yavon was great. He spoke to us about what we needed and went to work. He updated parts for our toilets and was out of there in no time. Thank you!
Jason went above and beyond to fix our plumbing issue but also locate a leak that the leak detection company could not find. He was attentive to detail and friendly. We appreciate the commitment to sorting out our issue!
Efficient, professional and very nice! This is why I chose Michael and Sons!
Anthony Vasquez, the plumber who serviced our house, was exceptional: prompt, knowledgeable, competent and friendly. We were very pleased.
Thomas rocked. Professional, skilled, polite, and quick!
As usual, Michael & Son did a good job. Frank was particularly efficient, pleasant, and informative.
Josh was very knowledgeable and helpful!
Alexander did great. Good work. It’s all fixed He was very efficient and and pleasant. He explained everything he did.
Ismail and Jim did a great job. Explains reecommended repairs and options.
Great! Professional, friendly, and didn’t suggest repairs that were unnecessary.
Very good
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
