How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for toilet repair
Clear ✕All 479 Google reviews tagged “Toilet repair” · showing 260
James was my tech and did a phenomenal job. From communicating arrival time to walking me through all the troubleshooting and resolution steps—10/10 recommend. Thank you, James!
Needed work on an old toilet on one day's notice, and company made it easy to make an online appointment. The tech showed up as scheduled the next morning, and although he was willing to try to repair it despite it's age, and the added cost, we decided in the long run a modern toilet was the best move. He left to…
Bryan was very helpful and gave us great feedback on our plumbing issues.
Exceptional service by Juan Castillo. Very satisfied with the service received. Would recommend Michael and Son for plumbing needs.
Did good work from what I can see. I removed the old toilet and then did not have the time to replace since I was sold on a gadget from Home Depot. He came in and still charged me for removal and replacement of the toilet. I realize I’m paying for experience not time, but $580 dollars for 45 minutes worth of work…
Jim came on time and called ahead, which I appreciate. He fixed a toilet that had a faulty part, installed a new bidet seat, and explained how the Kohler flushing mechanism works so we can handle small problems ourselves in future. He is personable and knowledgeable. We felt very confident about his work. This is a rave review!
Adam was very professional. He gave us a quote, repaired the leak and stayed to make sure it wouldn’t leak again. I highly recommend him.
Ryan Disorbo arrived, very pleasant young man! After hearing what the problem was, explained possible cost, fixed problem and was on his way. I am very satisfied.
Had an unknown problem with my a/c unit making an awful noise. Called Michael and Sons and they responded within 2 hours, even after 5 pm. Come to find out that a snake crawled into my a/c and disrupted the fan. Needless to say the snake did not make it but the technician did a quick cleaning after I removed what…
Yavon was great. He spoke to us about what we needed and went to work. He updated parts for our toilets and was out of there in no time. Thank you!
Jason went above and beyond to fix our plumbing issue but also locate a leak that the leak detection company could not find. He was attentive to detail and friendly. We appreciate the commitment to sorting out our issue!
Efficient, professional and very nice! This is why I chose Michael and Sons!
Anthony Vasquez, the plumber who serviced our house, was exceptional: prompt, knowledgeable, competent and friendly. We were very pleased.
Thomas rocked. Professional, skilled, polite, and quick!
As usual, Michael & Son did a good job. Frank was particularly efficient, pleasant, and informative.
Josh was very knowledgeable and helpful!
Alexander did great. Good work. It’s all fixed He was very efficient and and pleasant. He explained everything he did.
Ismail and Jim did a great job. Explains reecommended repairs and options.
Great! Professional, friendly, and didn’t suggest repairs that were unnecessary.
Very good
Jason was terrific. He’s a great communicator; explaining the issues and solutions. He’s organized and leaves the area spotless. An outstanding talent
Matt did great. Identified the issue quickly and left me with confidence that the problem was fixed. Thanks Matthew!
Super professional and friendly🙂
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Ellis is an excellent plumber He was able to repair a broken pipe in the ceiling with minimal damage to the ceiling.
Lawrence was Fantastic! I had a clogged toilet, called the dispatch at 7am-Lawrence arrived shortly after 8am. He resolved my issue in a timely manner, while recommending what I should be on the lookout for. Awesome service!
Peter came early and was quick and thorough. He did great 👍
Excellent service and attention to detail!
Excellent and timely service Matthew was very helpful. My only concern is the high price that much for 20 minutes of work is too much. I would recommend Michael And Sons to others with the cost reservation.
They did a plumbing inspection and found a few issues. They had the parts on the truck so everything could be done the same day. Jim did a great job explaining the issues.
I am satisfied with the work Frank has done. He was very fast and answered all the questions I needed from him. I truly appreciate the work that has been done today, thank you once again!
Juan Professional Plumber, was knowledgeable and professional. Highly recommend him.
Ellis was courteous, fast, and honest.
Courteous,punctual,and professional!
When I called Michael & Son this morning with an urgent plumbing repair need, I was pleasantly surprised that they were able to get a repairman out today. Danny was on time, professional, courteous, and thorough when repairing the toilet plumbing issue in my master bathroom. He was upfront about the work needed and…
Today i had an appointment with Michael and son concerning my plumbing and I had an AMAZING experience the Technician Eli’s Del Rio he was very informative and explained every single detail so Me and my wife could understand he also went above and beyond to fix the problem This experience has made me have a new…
James was an absolute professional who went above and beyond. Our house needed a new water heater, toilets, and a few other things all at once and we were grateful that he went above and beyond when it came to the level of service, quality of the installations, knowledge and communication!
Josh was friendly, professional, and efficient. Initial inspection was informative. Installation of water heater was nicely done.
Very pleased with service from Michael & Sons. Helpful and courteous staff.
Nolen explained everything clearly and quickly solved my issue.
Nolan is polite, professional, efficient and personable. I got a membership because of his information and clear explanation of benefits. He is a valuable asset to the team!
They called before coming and then came on time. Professional and clean.
Very through and professional. Explained everything to me so I know how to handle plumbing in my home better.
We used a different plumbing company for over twenty years. They took out loyalty for granted so we switched to Michael & Son. Extremely happy that we made the change. Fast, excellent service. The technician was terrific. Addition review: We were so pleased with the service for our plumbing repairs that we are…
John was quick, professional, and extremely helpful! I would highly recommend Michael and sons!
Bryan Sanders performed an exemplary repair of my plumbing issues, and as a result, the residence is now operating at optimal performance.
Nolan did a great job replacing the toilet at my business. He was efficient and cleaned up any mess.
Frank was fantastic, great job!
Petey was the best! On time, friendly, super fast. Would definitely use again.
Juan did an excellent, professional job dealing with the plumbing issues of this old home. Well Done!
Fabulous service, great experience.
Michael and Son did a great job explaining details of the install in the issues with existing toilet prior to starting work. They were clear and transparent about what they needed to do in the price charge. They finished the work very quickly and with a high level of quality. I felt it was a little pricey but high…
Thomas was phenomenal and explained all the issues throughly. He started the work and gave me timely updates. I appreciated the 2 estimates he presented and ultimately I wanted to get all of the work done for peace of mind.
Larance is most respectful rite on time returning phone calls my mother an I are very please with his present coming into her home to service you are the best larance thank you Ms Barbara McCullers Ms penny
The services provided by the technician were superb. I will look to your company for future opportunities assistance when needed. Thank you.
Juan came out to the house within an hour of my call. He did a very thorough job and one of the nicest guys you could ever meet. Michael & Sons is who I would call for any plumbing needs.
Jordan was efficient and professional.
Placed service request for Toilet repair. Technician, Jason Grimes was assigned and responded the same day and arrived earlier than expected arrival time. Jason was polite, professional and completed a high quality job in a timely manner. Thanks, again Jason!
Great service, was here an hour early and fixed everything. Gave great advice on some other items as well!
Jordan was such a kind gentleman and was very knowledgeable in his field. He was helpful in steering me into taking advantage of my warranty on a disposal I had purchased two years before…which saved me a lot of money. He was definitely looking out for my budget. He is someone I felt very comfortable having in my…
Adam is always prompt & reliable. He takes the time to explain the issues. His work is high quality. I would recommend Adam to a friend or neighbor
Service provider was timely, professional, and knowledgeable. I would recommend Michael and Sons! Ryne was great and very knowledgeable.
I needed help with my bathroom and TreC did what he needed to fix my issue! Thank you!
Ryne did an amazing thorough and timely repair of the leak in my crawl space. If I have another issue, I prefer to work with Ryne.
Jason was wonderful! I had quite a few plumbing things that needed repairs (and quite a few things were more complicated than it looked), and he completed everything efficiently and with a smile. So happy to everything functional in the house and to know that it was installed with care!
Lawrence was great. Told me the issue, presented my options, was polite, left my house neat and was timely. In and out with my problem solved in minutes.
We have had Josh from Michael & Son Services out to address our plumbing needs. He was prompt, polite, addressed our needs professionally, and left us knowing he and his company would be available when we needed assistance. We recommend the work that Josh and Michael & Son services provide. Best
If i could give 0 stars i would! This was the most overpriced and no transparent experience I’ve ever had. Even worse, after agreeing to an already inflated price i was charged almost $250 more than what was agreed upon. Replace garbage disposal and repair two toilets I was charged over $1800!!!! Highway robbery!…
Kacey showed up on time and did a thorough investigation of my heating system. He did a professional job,.he worked fast and also suggested some improvements to the system, which I will consider.
It was great talking to Daniel! He listened to my concerns and was very understanding. Awesome customer service!
The service was very well done and exactly what we needed
David did a wonderful job on repairing my running toilet. He was extremely professional, communicative, and helpful. 10 out of 10.
Travis was prompt, efficient, and diagnosed and fixed the issue quickly!
technician was good fast got the job done hundred percent really appreciate his effort just was a little expensive that's all
Juan Castillo was great to work with and very professional. Would recommend to anyone looking for help.
Jason Liebig was very professional and answered my question. Hats 🤠 off to you Jason... Keep up the good work 👍
Toy in the toilet emergency - quick response, kind and efficient interactions and complete resolution within 3 hours of inquiry online. Such an easy process
Highly recommend Mike and Michael and Son. Mike was on time, service provided was above and beyond. Extremely thorough and explained in detail the issues causing my clogged drains/toilet. Extremely transparent and trustworthy.
He was perfect and so far The toilet is working properly i it’s sad to me sad to me though That old people and sick people just people who can’t do these chores themselves have to pay $700 to get One toilet fixed for a little while in the afternoon. Its for that reason that I can’t give you a perfect grade.
Michael and Sons continues to be awesome. Great people great service and a fair price. Jason Grimes is a great dude. I will only use them for all my home needs. Thank you!!
Great work very nice
Excellent
David and Alex were both excellent. Ryan went above and beyond on 3 different trips to get me up and running. Very knowledgeable and capable. They diagnosed my needs and then took care of me same day! Thanks guys!
Danny was very professional, considerate, and knowledgeable. He was able to diagnose multiple plumbing issues very quickly. He was very detailed in showing and describing to me what each problem was, and what needed to be done to fix it. He also gave very honest recommendations and options for me to choose in order to resolve each issue. Highly recommend
Alex from Michael & Sons came to replace a sewer line. He was super personable and knowledgeable. He was exactly on time and got the job done as promised! Even checked things out with HOA landscapers to be in compliance! Awesome guy! Great company!
Everything went smoothly
Excellent, professional service!! Gavin was a treat and I’ll call him again
Another successful and very professional experience with Michael + Sons: Gavin from Plumbing and Kacey from HVAC serviced my home with great care and professionalism... Thank you!
Tech was professional, patient, showed empathy, explained what he was doing and why.
Andrew was prompt to the appt time. He came in and assessed what needed to be done, went over what was going to be needed and provided me with an estimate before he began work.
Understood my issue, identified possible solution. Seemed quite knowledgeable of issue, made necessary revisions to electrical system. Hopefully issue is resolved.
Great service and tentative to our needs.
Jacob did a great job in inspecting our system and giving recommendations to improve our system. He completed the work to our satisfaction and I am very pleased
Yovan, the service person, wasvery knowledgeable and proficient in his job. He explained very well what needed to happen to make the repair.. Good job!
Always a good experience. We use them for plumbing, HVAC, and water restoration once. They hire good people who seem to generally care about providing a good service. Shoutout to: Malik Taylor John Howell
Gavin was super professional 👏 thanks
Efficient, thorough, and friendly!
We called after hours and the had a plumber on-site within 2 hours. The job was completed quickly and professionally. Highly recommend!
Yovan handled all the issues with shower faucet & toilets. Super knowledgeable and very good at explaining his recommendations.
Adam did an excellent job completing my service request. He was professional, knowledgeable, and very efficient. He worked quickly without sacrificing quality and made sure everything was done correctly before leaving. I truly appreciate his great customer service and would definitely recommend him!
Angel showed up on time, communicated all of the options that were available, performed the work expediently and professionally and smiled the entire time.
I had a great experience with Michael & Sons for an emergency toilet tank repair and water damage. Our technician, Danny Rosario was fantastic! He was extremely knowledgeable and took the time to explain exactly what was wrong and how he would fix it. It’s rare to find someone so thorough and patient with…
Jason was an excellent plumber. Very knowledgeable and professional. He was also very informative. Would definitely recommend Michael and Sons again and also recommend asking for Jason
David iwas ver polite . He put new electrical outlets outside. They work wonderful thank you so much
Gavin was very efficient and got our toilet reseated quickly. He did a great job! Highly recommend.
Luis is educational, doesn’t rush you, respectful, and thoughtful about the work he does.
First time with this company , Mechanic Yovan did a great job repairing my toilet problem's and he cleaned up real nice, ask for him if you can he’s good.
Mr. Fajardo did a great job, friendly and knowledgeable.
Frank made short, efficient work of the valves that needed replacing and also tightened my front door handle for me. He was very polite, friendly and knew what he was doing!
Excellent service and great price for a fix on Sunday
Marcus Warfield was a great help to us with our problem. He was here on time and made a difficult situation much easier for us. He explained every step he took with a smile on his face that made us feel confident in his job well done.
Jason Grimes is an outstanding plumber and professional young man! He's hardworking, conscientious, and effective expert!
Jim was very helpful. He called before coming to confirm appointment and was on time. He troubleshooted the problem, provided an estimate and resolved the issue very quickly. I would call Jim again for any future work
Needed two things done urgently before an ice storm, they were able to come out same day and did a great job, my tech was very nice and professional
When I got there he had already been trying to get the pipe open. He was working on a tip of his snake. He got it cleaned out and put the camera in it. I saw the pipe inside for about 200' good job!
Technician showed up within 1 hour of my call, even though it was Sunday. Repaired my toilet leak and was finished within 20 mins. The technician installed a really high grade supply water line on my toilet (not the cheap PVC/plastic ones that are usually standard), which should last much longer, given that I have…
Thomas is very professional. Thank you Thomas to help fix the water valve quickly!
Jason did an exceptional job. He was very thorough on explaining all the options I had at my disposal. He was quick to complete the repairs and tested them to confirm all was now good. I’d be thrilled to have him back for some future upgrades.
Jacob is my go to plumber at Michael and Sons. He is personable and very professional. And does great work! He listened to my needs and helped me make a cost effective solution to solve my issue.
I was very disappointed that although the clogged toilet was fixed there is still water in the light fixture and the restoration fellow who came the next day couldn’t remove the globe and recommended $1500 to do additional work under the house - so I have to have someone else come to remove the globe and we are told…
Great work. Shows up on time with email and/or text notices prior to appointment. Knowledgeable and friendly. Would recommend for sure.
Lawrence was super helpful and very informative when it came down to the big picture.
Very professional and respectful. Great service.
David did a good job diagnosing the problem, recommending a solution and pivoting as we uncovered more issues.
Branden found the problem right away. Very professional.
Had to have my toilet installed along with a bathroom sink. I was able to get a appointment in just one day. The service was great and the gentleman was very nice and polite. We had a few conversations which made the experience a lot better.
Paid $75 for the guy to come in for literally 90 seconds and tell me they were going to charge me $500 to replace the wax ring. Ludicrous 🤣🤣🤣🤣🤣
Polite & respectful of my home. Seemed knowledgeable, work was done quickly.
Had a leaking toilet valve, came within same afternoon, fixed quickly at a fair price.
Had an after hours emergency. The technician on call responded quickly. Adam Robinson was the technician on call and solved our problem. He was very professional & extremely pleasant. I would definitely call him again. Adam had to come back this morning to install a new toilet. And was just as pleasant as he was last night. We appreciate his hard work.
Always show up exactly as scheduled and took care of everything on the same afternoon. Reasonably priced and will continue to call them when needed.
Jake was really professional. He examined the service areas and made recommendations all while not coming off as seeking to make money. He provided education on current codes and warranty value of proposed service repair. As a result, I gained peace of mind of a professional making my home and family safe.
Yavon was a great technician. His expertise was quite welcome.
I’ve used Michael and Son for a number of plumbing issues over the past five years from major bathroom leak to new toilet and pipe installation to the latest clogged toilet. Each technician brought their strengths to the job and my issues have been resolved to my satisfaction. I’ve recommended them to my real estate clients because I trust their work.
Petey and his helper did an awesome job on the three toilets that he replaced in my home and he was also very thorough when he completed the plumbing service a few months ago. Will definitely reach out to you guys if I need further assistance regarding any plumbing issues.
Excellent company. Excellent service. Juan explain everything, he was professional and polite. He installed the water heater and he made a stressful situation easy. Definitely would recommend . Thank you
He was excellent and so was the service.
Very pleased with Petey and the apprentice! I had a few plumbing concerns including the gas pipe for the fireplace. Petey talked through which were not to worry about, keep an eye on and fix today. Costs shared up front. Will definitely use Michael & Son again and will ask for Petey.
Great service for a reasonable price. Recommend using them.
They handled the situation with ease and were very professional.
Jason did a great job of keeping me informed and letting me know what issues there were and how they needed to be fixed. He also provided very detailed cost estimates. Overall very happy.
Michael & Son Services diagnosed a puzzling problem with our septic system and toilets quickly, professionally and accurately - three other companies have previously tried to help us. We are so impressed with finally getting a solution - Lawrence, our technician, did a fantastic job at opening the clogged line,…
Knowledgeable, Patience, Veteran and gives his honest opinion. Cost communication is clear.
Great worker
Jason was professional and a skilled plumber. He had a terrific personality and when I use Michael and Son, I will special ask for Jason!!!
Tyler did a wonderful job- he fixed my issue, and also spent a lot of time looking through all of my outlets, circuit box, etc. My home was built in the 90s and he did a complementary inspection to make sure my home was safe. He also checked all of my fire alarms. Tyler gave me many options always sharing the…
UPDATE MARCH 2023 We had another pipe burst, oh no! But Juan from Michael and Son identified the issue quickly and repaired it. He also gave some great advice on general plumbing maintenance and upkeep. UPDATE -- We've since also had UV purification installed in the HVAC units. Miguel, our technician, was able…
Yovan was great. He was on time and diagnosed the issue in a timely manner. He needed to return the next day and once again he was there in the time frame we discussed and was forthcoming with information on the issue that he found.. 5/5 stars
Knowledgeable very professional went right to work. I’m going to find the problem fixed it. I will call Mike on the phone than on Denny again if I need it. Thank you. Appreciate the help. Excellent excellent service. find up the room after you finish the job very good for that. Thank you.
Lawrence was punctual and quickly identified the cause of my plumbing issue and resolved it. Even when we initially could not recreate the problem right away, he was patient and did not question my account of the problem! He Instead tried multiple methods to repeat the issue so he could observe it firsthand. He…
Lawrence did an excellent job on one of my rental property. He was very communicative and respectful throughout the whole time. Because of technician like him, I am always default to call Michael and Son for their service.
Andrew Hyatt the plumbing technician is knowledgeable and did good work , he serviced a tankless water heater (no repair) and repaired the flushing system of one toilet. The charge was $574 . Andrew suggested changing the flushing system of the other two toilets in the house for an extra over $400 while we didn’t…
Work was done expeditiously and professionally to my satisfaction.
Yovan was exceptional and did a fantastic job with the repair. He was on time, very courteous and explained everything that needed to be done.
Ryan came today to do several plumbing services. This included: toilet repair, new shower head installation, water heater flush and he installed a smart water leak detection ststem. He did good quality work and answered all my questions. I give Ryan high marks for quality work.
Angel was the technician who took care of my plumbing issue. Very professional and courteous. Identified and fixed the problem quickly.
Technician was on time and delivered quality work. Completely cleaned his area when he was finished and worked timely. My call was an emergency toilet leak and they were here within 3 hours. Dezireon was professional, prompt, polite, and knowledgeable. Fixed my issue in less than an hour. 10/10 would recommend.
He did a wonderful job! We're very satisfied. Above and beyond!
Great job very professional and explain things as he was doing them clogged sewer line from house to street
The rates are too high for simple tasks. Otherwise, he was professional and easy going.
Had a great experience with our plumber, Jon Ryckman. Super knowledgeable and thorough.
Water hose broke at 3am Jacob was here by 8:30am. He fixed the problem and helped with some insurance info.
Dezireon Ore was awesome, he came to fix my sisters issue at her home who is disabled. He was knowledgeable, Kind and walked us through the plumbing issue we were having. I will be contacting him for any further issues. Thank you
Fantastic!! Jason was prompt, professional and friendly. Took time to explain issue and fixed it promptly. Will definitely call them again, if services are ever warranted. 😊 Thanks
Horrible service, can't get the unit that they installed which is still in warranty repaired and running for more than a few months. Management is not responsive. I used Michael and Sons to diagnose and HVAC issue. They said the HVAC was fine but the problem was a breaker. They charged me around $264.00 for the…
Technician was awesome and on time. However I had to turn him away when he presented me with a $700 + estimate for replacing a wax seal on a toilet. The job would have been less than an hour to complete. I do realize that the $169 service is included in that $700+ but I would've cancelled if I had any idea it was gonna be that expensive for that job.
Proficient sufficient and efficient
Jon was outstanding and a very talented thorough service for our Plumbing service . Professional and extremely talented & professional
Peter was amazing! Super communicative, polite, and professional. And definitely a cutie! Not at all the stereotypical plumber you’d expect!
Luis did an awesome job! He arrived on time, explained what he was doing and made sure to keep me informed of any surprises. I will didn’t be using Michael & Son’s again!
Gavin was fantastic
Exceptional service
My service Texhnician was Adam. He was polite, well-mannered and very Knowledgeable about his job. He looked up part numbers and assisted me in every way possible. These type of employees are a rare find. Great work from this young man!!!!!
Had an issue with water leaking from my toilet. I booked in Memorial Day and they can out at 8 am the next day. Jason was extremely professional and efficient. Walked me through what needed to be done and didn’t try to upsell me. Will definitely use again
We have used Michael & Sons for a number of projects over the last 15 years. Always quality work that keeps our home up and running. Their tech Nick helped us out with a water pressure issue this last week. Within minutes Nick had the issue diagnosed and was able to get the part replaced. Great work! Quality Work!…
Victor and his father worked together from 8:35 until 7:28 installing 2 new HVAC systems for me! They did a wonderful job; I am very pleased...the house is much warmer now! Thank you, Michael and Son!
Fast thorough and professional even late at night
Great service! Mike was able to pivot quickly when he discovered that we had bought the wrong size toilet for replacement, he drove to the warehouse and got the right one installed within hours. Would use Michael & Son Services in the future! Edit: Jason and Travis did work on my second home and it went great. Could not ask for better service.
Ryan was very professional and straightforward. He explain the problem that I was experiencing and what it took to address the issue at hand. My new toilet works great.
I've had many companies service my heat pumps, plumbing and wiring over the years. Michael and Son consistently provides great service. Today's visit by Mohamed was no exception: excellent professional service without the sales pressure one gets from many companies.
Yovan Aponte from Michael & Sons provided excellent service! He was professional, knowledgeable, and efficient in handling our plumbing issue. He took the time to explain everything clearly, ensuring we understood the problem and the solution. His attention to detail and commitment to quality work were evident from…
Exceptional service. Very polite service man.
Great job and great customer experience from my perspective!
The crew at Michael & Son are both professional and knowledgeable. I initially reached out to them for some toilet repairs, and after the great work and service provided that day I signed up for their maintenance package. After signing up, they come out to do initial inspections across all utilities and propose any…
Technician was professional, knowledgeable and courteous. Did an excellent job replacing our exterior electrical outlets.
Adam showed up on time and explained all of my options. He broke things down into information that I could understand. His communication was great and he did everything he said he would do to get the job done. Adam went above and beyond to try a d fix an issue that he didn't even charge for. Great service.
Joshua Hall was very professional and courteous. He kept me informed about the entire process and would answer my questions. He worked quickly and was very thorough. He explained what scenarios could happen and what might be involved with them.
The work was done quickly, the team was professional, and it was a great value. We will definitely be using this company again!
Very professional and very helpful
Jay found the issue quickly and explained all options. Very professional and knowledgeable. Will definitely use services again.
Jay was responsive, professional and knowledgeable.
Many techs have been very knowledgeable and detailed. Durham Gonzalez is the latest and even offered to put the thermostat how I wanted it. Joe Manning from their HVAC department is very knowledgeable, explained everything in detail and fixed my erv. He answered all our questions in terms anyone can understand. Eric…
Thanks for repeatedly requesting my review as I am not happy with this service. Had a clogged toilet. The guy spent less than 10 mins and quoted $1000 to take out a less than 1 year old toilet. Charged us $74 for the visit regardless. Go somewhere else
Luis was awesome at explaining every step of the process, knew about the issues we were having and was very professional. Super friendly, took the time to ensure everything was done correctly. Should we need services again in the future, I’m calling Luis!
Jason and Zach were so great to work with. They were both very personable and professional, taking care of our plumbing issue quickly and efficiently. They both are very knowledgeable and made sure we were comfortable with the work that needed to be done.
We were very satisfied with his work. He was very professional and completed the job quickly. I would definitely refer you to someone else.
I could not be more pleased with the services provided by Michael & Son plumbing. David was very professional and fixed our issue right away.
Great communication. Professional, knowledgeable techs. Very good business to work with.
Tech was great but the cost for what he did was outrageous
Petey was great. Highly professional and punctual
Danny was very informative and helpful. Took the time to explain issues and realistic expectations.
Great Service by Juan!
Once again, great experience with Michael and Son. Always efficient, give great assessments and honest guidance! Will continue to use them for all of our needs!
Rhyne was great, he was very professional and he did an amazing job. Plus he was super nice and very knowledgeable.
Jason responded to our request for service for a toilet that wasn't working properly. He carefully explained his findings and our options for correcting the situation. We were very pleased with Jason's work.
So kind, helpful, and fast! Thank you!!
Luis was fabulous at fixing my toilet!
Juan did a great job. He was very professional and helpful.
I've used them several times on my rental properties and personal house. Always prompt, professional and great service. Very helpful staff and scheduling is easy.
All technicians were professional, knowledgeable, and prompt. Provided exactly the kind of service needed in the event of a plumbing emergency.
Plumber was very polite and fixed a leaky toilet wax seal and creaked flange. $836.30. I feel the charge was on the higher side. I haven’t received an invoice yet but my credit card has been charged.
Luis was super responsive and professional. They were able to come out immediately and get my repairs done .
I was in both a mess and a panic! The associate who took my call was SO HELPFUL and empathetic! They arrived within 90 minutes of my call, and well before the arrival window that they initially offered. The technician was polite; took care of my issue, and cleaned up!
My rental property had a leak. I contacted Micheal & Son Company. Jason was very professional and on time. Explained everything to me. Definitely will use the company again.
Knowledgable and professional.
Frank serviced my home this week. He is professional, polite and always explains what he’s doing / answers any questions I have. Excellent service. Thank you, Frank!
Work was very good cleaned up after and left with no problems great to the business with y'all
Very informative Did great job
The tech came in and resolved the problem with in minutes. Professional and polite manner. Thank you for your service. On 9-6 tech arrived and was honest about his assessment and I want to Thank you Lawerence for his honesty. This is the third I used your service I will always keep your company in mind for all my plumbing needs
Nice and knowledgeable person
Had a great experience. Arrived on time, explained the problem to me and checked all the toilets in my home. Clean, neat and efficient. I will continue to use Michael & Son
Fixed the issue. Thorough. Decent price. Made recommendations for how to do maintenance from it happening again. I am grateful.
We have always had a great experience with Michael & Son. We really appreciate that they are responsive any time of day and quick in getting a technician out to your home. We have found the technicians to be friendly and that their work is quality work. They may not always be the most affordable option, but the…
Mike was the ultimate professional plumber, detail oriented, thorough informed assessment, as a quality results achiever.
Very informative!
Luis was very professional and pleasant. He was courteous and kept me informed through the whole service. From communication about arrival time to the cost and length of time for the repair.
Both Logan with A/C and Frank with Plumbing did a wonderful job with our yearly check up. Both were personable, friendly, and reasonable.
Frank was great!!
Yovan was great! He was very professional, extremely knowledgeable and made sure I understood what the problem was and explained how I can prevent future issues and the why behind the current issues. He was patient and gave me time to consider my options and offered his advice regarding the choices we had. A leaky…
We had an emergency leaking in the bathroom on a weekend night and Michael & Son was very helpful. Frank showed up and fixed the issues. He explained everything well and did the works in a professional manner, given how late it was already.
Service was excellent in every way
Great work done by the technician Jason, he was also very professional and knowledgeable of his work. I will definitely recommend.
Luis was awesome, very professional and efficient. Had my issue fixed in no time
Extreme costly service . Not very professional. Never refer or use again.
Josh, the technician, did a thorough job. The commode works like new.
Update - very impressed with their customer service after my original review. Spoke with the field manager and customer service. Main takeaway is for larger jobs they are a good company to call. For smaller jobs, probably overpriced. They were quick and responsive and did good work. You may just end paying more for smaller jobs compared to others.
Great work , great service 👍🏾
Great guy, great service!
Called for service on a Saturday morning. Tech called and was able to come earlier than appt window,which was great. My tech Jason was very professional and explained everything including different options with no pressure tactics. Work was better than expected. I would 100% recommend!
So much better in every way than our previous service. What a relief. Mike and Kenneth were both thorough, professional and open to questions. Inspection of plumbing and electrical gave us a way to prioritize and move forward
8/1/23 - Lawrence came out to our house after our toilet started backing up. He was incredibly professional and worked with me on the phone since I’d had to leave for vacation. Experiences like this wi continue to make me a Michael & Son customer. 9/1/2022 - David arrived within the expected time window, assessed…
Fabian did a great job working with me, and explained our problem professionally and fixed it effectively. He also took a look at a couple other things free of charge and was able to provide suggestions. I appreciated his respectful demeanor and the fact that he spoke to me on my level and not like I am dumb.
I really appreciate the quality service, attention to detail and the compassion shown by my technician Lawrence .Perfect job!
Great service we encountered. He was patient and thorough with his repair.
Great service the problem was well looked at, and I am happy we had Michael and Sons take care of our problem thank you John A Sullivan
The serviceman, Angel, was so nice. He did an excellent job replacing both commodes. We are so appreciative of the work he did. Deborah McGuire and George Fields. Thank you Michael and Son.
John was very friendly and helpful.
Comes on same day you call. 24/7 service
Techs are thorough, efficient and communicate very effectively.
Josh was excellent, identified the problem, pretty much straight away and went through the options to solve it. Very professional plumber.
Communication was great! Your technician, Jason, called before he arrived and arrived on time. He was very professional and explained the process that gave us confidence in Michael & Son's ability to make the right decisions to fix our plumbing problem.
Frank C. was amazing. He explained everything, gave us options to fit our budget, and got everything fixed promptly. Highly recommend!
The came out and resolved my toilet issue which morphed into a larger issue. They were on time, polite and kept me informed the entire time and made sure I was aware of repairs and costs. I will be using them again
Zach, and J'Mario were fantastic, and very polite. They answered all my questions, and concerns about my water leak. I would highly recommended them to all!!!
Professional, helpful, excellent work, well-documented.
Fill valve was replaced on two toilets. Service was great and professional, cost was a shock!
Update June, 2023 - Just had Michael & Son install a new tankless water heater and repair a thermostat issue due to house being closed over the winter. Josh and Adam were phenomenal! Very professional and exceedingly thorough - I love this company! Nov. 2022 - I had an awful situation where I was out of state and…
we had the pleasure of working with Frank. he was kind patient and professional. he worked fast and fixed our issues quickly. i would definitely recommend using Frank for future projects
Frank was very professional, kept me informed of each step and my options and did a good job.
Fabian Martinez did a great job for me today! He's very friendly, explained things well, and made sure to show me exactly what was happening and what he was doing for each step in the process. Thank you, Fabian!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
