How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for toilet repair
Clear ✕All 479 Google reviews tagged “Toilet repair” · showing 60
James was my tech and did a phenomenal job. From communicating arrival time to walking me through all the troubleshooting and resolution steps—10/10 recommend. Thank you, James!
Needed work on an old toilet on one day's notice, and company made it easy to make an online appointment. The tech showed up as scheduled the next morning, and although he was willing to try to repair it despite it's age, and the added cost, we decided in the long run a modern toilet was the best move. He left to…
Bryan was very helpful and gave us great feedback on our plumbing issues.
Exceptional service by Juan Castillo. Very satisfied with the service received. Would recommend Michael and Son for plumbing needs.
Did good work from what I can see. I removed the old toilet and then did not have the time to replace since I was sold on a gadget from Home Depot. He came in and still charged me for removal and replacement of the toilet. I realize I’m paying for experience not time, but $580 dollars for 45 minutes worth of work…
Jim came on time and called ahead, which I appreciate. He fixed a toilet that had a faulty part, installed a new bidet seat, and explained how the Kohler flushing mechanism works so we can handle small problems ourselves in future. He is personable and knowledgeable. We felt very confident about his work. This is a rave review!
Adam was very professional. He gave us a quote, repaired the leak and stayed to make sure it wouldn’t leak again. I highly recommend him.
Ryan Disorbo arrived, very pleasant young man! After hearing what the problem was, explained possible cost, fixed problem and was on his way. I am very satisfied.
Had an unknown problem with my a/c unit making an awful noise. Called Michael and Sons and they responded within 2 hours, even after 5 pm. Come to find out that a snake crawled into my a/c and disrupted the fan. Needless to say the snake did not make it but the technician did a quick cleaning after I removed what…
Yavon was great. He spoke to us about what we needed and went to work. He updated parts for our toilets and was out of there in no time. Thank you!
Jason went above and beyond to fix our plumbing issue but also locate a leak that the leak detection company could not find. He was attentive to detail and friendly. We appreciate the commitment to sorting out our issue!
Efficient, professional and very nice! This is why I chose Michael and Sons!
Anthony Vasquez, the plumber who serviced our house, was exceptional: prompt, knowledgeable, competent and friendly. We were very pleased.
Thomas rocked. Professional, skilled, polite, and quick!
As usual, Michael & Son did a good job. Frank was particularly efficient, pleasant, and informative.
Josh was very knowledgeable and helpful!
Alexander did great. Good work. It’s all fixed He was very efficient and and pleasant. He explained everything he did.
Ismail and Jim did a great job. Explains reecommended repairs and options.
Great! Professional, friendly, and didn’t suggest repairs that were unnecessary.
Very good
Jason was terrific. He’s a great communicator; explaining the issues and solutions. He’s organized and leaves the area spotless. An outstanding talent
Matt did great. Identified the issue quickly and left me with confidence that the problem was fixed. Thanks Matthew!
Super professional and friendly🙂
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Ellis is an excellent plumber He was able to repair a broken pipe in the ceiling with minimal damage to the ceiling.
Lawrence was Fantastic! I had a clogged toilet, called the dispatch at 7am-Lawrence arrived shortly after 8am. He resolved my issue in a timely manner, while recommending what I should be on the lookout for. Awesome service!
Peter came early and was quick and thorough. He did great 👍
Excellent service and attention to detail!
Excellent and timely service Matthew was very helpful. My only concern is the high price that much for 20 minutes of work is too much. I would recommend Michael And Sons to others with the cost reservation.
They did a plumbing inspection and found a few issues. They had the parts on the truck so everything could be done the same day. Jim did a great job explaining the issues.
I am satisfied with the work Frank has done. He was very fast and answered all the questions I needed from him. I truly appreciate the work that has been done today, thank you once again!
Juan Professional Plumber, was knowledgeable and professional. Highly recommend him.
Ellis was courteous, fast, and honest.
Courteous,punctual,and professional!
When I called Michael & Son this morning with an urgent plumbing repair need, I was pleasantly surprised that they were able to get a repairman out today. Danny was on time, professional, courteous, and thorough when repairing the toilet plumbing issue in my master bathroom. He was upfront about the work needed and…
Today i had an appointment with Michael and son concerning my plumbing and I had an AMAZING experience the Technician Eli’s Del Rio he was very informative and explained every single detail so Me and my wife could understand he also went above and beyond to fix the problem This experience has made me have a new…
James was an absolute professional who went above and beyond. Our house needed a new water heater, toilets, and a few other things all at once and we were grateful that he went above and beyond when it came to the level of service, quality of the installations, knowledge and communication!
Josh was friendly, professional, and efficient. Initial inspection was informative. Installation of water heater was nicely done.
Very pleased with service from Michael & Sons. Helpful and courteous staff.
Nolen explained everything clearly and quickly solved my issue.
Nolan is polite, professional, efficient and personable. I got a membership because of his information and clear explanation of benefits. He is a valuable asset to the team!
They called before coming and then came on time. Professional and clean.
Very through and professional. Explained everything to me so I know how to handle plumbing in my home better.
We used a different plumbing company for over twenty years. They took out loyalty for granted so we switched to Michael & Son. Extremely happy that we made the change. Fast, excellent service. The technician was terrific. Addition review: We were so pleased with the service for our plumbing repairs that we are…
John was quick, professional, and extremely helpful! I would highly recommend Michael and sons!
Bryan Sanders performed an exemplary repair of my plumbing issues, and as a result, the residence is now operating at optimal performance.
Nolan did a great job replacing the toilet at my business. He was efficient and cleaned up any mess.
Frank was fantastic, great job!
Petey was the best! On time, friendly, super fast. Would definitely use again.
Juan did an excellent, professional job dealing with the plumbing issues of this old home. Well Done!
Fabulous service, great experience.
Michael and Son did a great job explaining details of the install in the issues with existing toilet prior to starting work. They were clear and transparent about what they needed to do in the price charge. They finished the work very quickly and with a high level of quality. I felt it was a little pricey but high…
Thomas was phenomenal and explained all the issues throughly. He started the work and gave me timely updates. I appreciated the 2 estimates he presented and ultimately I wanted to get all of the work done for peace of mind.
Larance is most respectful rite on time returning phone calls my mother an I are very please with his present coming into her home to service you are the best larance thank you Ms Barbara McCullers Ms penny
The services provided by the technician were superb. I will look to your company for future opportunities assistance when needed. Thank you.
Juan came out to the house within an hour of my call. He did a very thorough job and one of the nicest guys you could ever meet. Michael & Sons is who I would call for any plumbing needs.
Jordan was efficient and professional.
Placed service request for Toilet repair. Technician, Jason Grimes was assigned and responded the same day and arrived earlier than expected arrival time. Jason was polite, professional and completed a high quality job in a timely manner. Thanks, again Jason!
Great service, was here an hour early and fixed everything. Gave great advice on some other items as well!
Jordan was such a kind gentleman and was very knowledgeable in his field. He was helpful in steering me into taking advantage of my warranty on a disposal I had purchased two years before…which saved me a lot of money. He was definitely looking out for my budget. He is someone I felt very comfortable having in my…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
