How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for toilet repair
Clear ✕All 479 Google reviews tagged “Toilet repair” · showing 120
James was my tech and did a phenomenal job. From communicating arrival time to walking me through all the troubleshooting and resolution steps—10/10 recommend. Thank you, James!
Needed work on an old toilet on one day's notice, and company made it easy to make an online appointment. The tech showed up as scheduled the next morning, and although he was willing to try to repair it despite it's age, and the added cost, we decided in the long run a modern toilet was the best move. He left to…
Bryan was very helpful and gave us great feedback on our plumbing issues.
Exceptional service by Juan Castillo. Very satisfied with the service received. Would recommend Michael and Son for plumbing needs.
Did good work from what I can see. I removed the old toilet and then did not have the time to replace since I was sold on a gadget from Home Depot. He came in and still charged me for removal and replacement of the toilet. I realize I’m paying for experience not time, but $580 dollars for 45 minutes worth of work…
Jim came on time and called ahead, which I appreciate. He fixed a toilet that had a faulty part, installed a new bidet seat, and explained how the Kohler flushing mechanism works so we can handle small problems ourselves in future. He is personable and knowledgeable. We felt very confident about his work. This is a rave review!
Adam was very professional. He gave us a quote, repaired the leak and stayed to make sure it wouldn’t leak again. I highly recommend him.
Ryan Disorbo arrived, very pleasant young man! After hearing what the problem was, explained possible cost, fixed problem and was on his way. I am very satisfied.
Had an unknown problem with my a/c unit making an awful noise. Called Michael and Sons and they responded within 2 hours, even after 5 pm. Come to find out that a snake crawled into my a/c and disrupted the fan. Needless to say the snake did not make it but the technician did a quick cleaning after I removed what…
Yavon was great. He spoke to us about what we needed and went to work. He updated parts for our toilets and was out of there in no time. Thank you!
Jason went above and beyond to fix our plumbing issue but also locate a leak that the leak detection company could not find. He was attentive to detail and friendly. We appreciate the commitment to sorting out our issue!
Efficient, professional and very nice! This is why I chose Michael and Sons!
Anthony Vasquez, the plumber who serviced our house, was exceptional: prompt, knowledgeable, competent and friendly. We were very pleased.
Thomas rocked. Professional, skilled, polite, and quick!
As usual, Michael & Son did a good job. Frank was particularly efficient, pleasant, and informative.
Josh was very knowledgeable and helpful!
Alexander did great. Good work. It’s all fixed He was very efficient and and pleasant. He explained everything he did.
Ismail and Jim did a great job. Explains reecommended repairs and options.
Great! Professional, friendly, and didn’t suggest repairs that were unnecessary.
Very good
Jason was terrific. He’s a great communicator; explaining the issues and solutions. He’s organized and leaves the area spotless. An outstanding talent
Matt did great. Identified the issue quickly and left me with confidence that the problem was fixed. Thanks Matthew!
Super professional and friendly🙂
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Ellis is an excellent plumber He was able to repair a broken pipe in the ceiling with minimal damage to the ceiling.
Lawrence was Fantastic! I had a clogged toilet, called the dispatch at 7am-Lawrence arrived shortly after 8am. He resolved my issue in a timely manner, while recommending what I should be on the lookout for. Awesome service!
Peter came early and was quick and thorough. He did great 👍
Excellent service and attention to detail!
Excellent and timely service Matthew was very helpful. My only concern is the high price that much for 20 minutes of work is too much. I would recommend Michael And Sons to others with the cost reservation.
They did a plumbing inspection and found a few issues. They had the parts on the truck so everything could be done the same day. Jim did a great job explaining the issues.
I am satisfied with the work Frank has done. He was very fast and answered all the questions I needed from him. I truly appreciate the work that has been done today, thank you once again!
Juan Professional Plumber, was knowledgeable and professional. Highly recommend him.
Ellis was courteous, fast, and honest.
Courteous,punctual,and professional!
When I called Michael & Son this morning with an urgent plumbing repair need, I was pleasantly surprised that they were able to get a repairman out today. Danny was on time, professional, courteous, and thorough when repairing the toilet plumbing issue in my master bathroom. He was upfront about the work needed and…
Today i had an appointment with Michael and son concerning my plumbing and I had an AMAZING experience the Technician Eli’s Del Rio he was very informative and explained every single detail so Me and my wife could understand he also went above and beyond to fix the problem This experience has made me have a new…
James was an absolute professional who went above and beyond. Our house needed a new water heater, toilets, and a few other things all at once and we were grateful that he went above and beyond when it came to the level of service, quality of the installations, knowledge and communication!
Josh was friendly, professional, and efficient. Initial inspection was informative. Installation of water heater was nicely done.
Very pleased with service from Michael & Sons. Helpful and courteous staff.
Nolen explained everything clearly and quickly solved my issue.
Nolan is polite, professional, efficient and personable. I got a membership because of his information and clear explanation of benefits. He is a valuable asset to the team!
They called before coming and then came on time. Professional and clean.
Very through and professional. Explained everything to me so I know how to handle plumbing in my home better.
We used a different plumbing company for over twenty years. They took out loyalty for granted so we switched to Michael & Son. Extremely happy that we made the change. Fast, excellent service. The technician was terrific. Addition review: We were so pleased with the service for our plumbing repairs that we are…
John was quick, professional, and extremely helpful! I would highly recommend Michael and sons!
Bryan Sanders performed an exemplary repair of my plumbing issues, and as a result, the residence is now operating at optimal performance.
Nolan did a great job replacing the toilet at my business. He was efficient and cleaned up any mess.
Frank was fantastic, great job!
Petey was the best! On time, friendly, super fast. Would definitely use again.
Juan did an excellent, professional job dealing with the plumbing issues of this old home. Well Done!
Fabulous service, great experience.
Michael and Son did a great job explaining details of the install in the issues with existing toilet prior to starting work. They were clear and transparent about what they needed to do in the price charge. They finished the work very quickly and with a high level of quality. I felt it was a little pricey but high…
Thomas was phenomenal and explained all the issues throughly. He started the work and gave me timely updates. I appreciated the 2 estimates he presented and ultimately I wanted to get all of the work done for peace of mind.
Larance is most respectful rite on time returning phone calls my mother an I are very please with his present coming into her home to service you are the best larance thank you Ms Barbara McCullers Ms penny
The services provided by the technician were superb. I will look to your company for future opportunities assistance when needed. Thank you.
Juan came out to the house within an hour of my call. He did a very thorough job and one of the nicest guys you could ever meet. Michael & Sons is who I would call for any plumbing needs.
Jordan was efficient and professional.
Placed service request for Toilet repair. Technician, Jason Grimes was assigned and responded the same day and arrived earlier than expected arrival time. Jason was polite, professional and completed a high quality job in a timely manner. Thanks, again Jason!
Great service, was here an hour early and fixed everything. Gave great advice on some other items as well!
Jordan was such a kind gentleman and was very knowledgeable in his field. He was helpful in steering me into taking advantage of my warranty on a disposal I had purchased two years before…which saved me a lot of money. He was definitely looking out for my budget. He is someone I felt very comfortable having in my…
Adam is always prompt & reliable. He takes the time to explain the issues. His work is high quality. I would recommend Adam to a friend or neighbor
Service provider was timely, professional, and knowledgeable. I would recommend Michael and Sons! Ryne was great and very knowledgeable.
I needed help with my bathroom and TreC did what he needed to fix my issue! Thank you!
Ryne did an amazing thorough and timely repair of the leak in my crawl space. If I have another issue, I prefer to work with Ryne.
Jason was wonderful! I had quite a few plumbing things that needed repairs (and quite a few things were more complicated than it looked), and he completed everything efficiently and with a smile. So happy to everything functional in the house and to know that it was installed with care!
Lawrence was great. Told me the issue, presented my options, was polite, left my house neat and was timely. In and out with my problem solved in minutes.
We have had Josh from Michael & Son Services out to address our plumbing needs. He was prompt, polite, addressed our needs professionally, and left us knowing he and his company would be available when we needed assistance. We recommend the work that Josh and Michael & Son services provide. Best
If i could give 0 stars i would! This was the most overpriced and no transparent experience I’ve ever had. Even worse, after agreeing to an already inflated price i was charged almost $250 more than what was agreed upon. Replace garbage disposal and repair two toilets I was charged over $1800!!!! Highway robbery!…
Kacey showed up on time and did a thorough investigation of my heating system. He did a professional job,.he worked fast and also suggested some improvements to the system, which I will consider.
It was great talking to Daniel! He listened to my concerns and was very understanding. Awesome customer service!
The service was very well done and exactly what we needed
David did a wonderful job on repairing my running toilet. He was extremely professional, communicative, and helpful. 10 out of 10.
Travis was prompt, efficient, and diagnosed and fixed the issue quickly!
technician was good fast got the job done hundred percent really appreciate his effort just was a little expensive that's all
Juan Castillo was great to work with and very professional. Would recommend to anyone looking for help.
Jason Liebig was very professional and answered my question. Hats 🤠 off to you Jason... Keep up the good work 👍
Toy in the toilet emergency - quick response, kind and efficient interactions and complete resolution within 3 hours of inquiry online. Such an easy process
Highly recommend Mike and Michael and Son. Mike was on time, service provided was above and beyond. Extremely thorough and explained in detail the issues causing my clogged drains/toilet. Extremely transparent and trustworthy.
He was perfect and so far The toilet is working properly i it’s sad to me sad to me though That old people and sick people just people who can’t do these chores themselves have to pay $700 to get One toilet fixed for a little while in the afternoon. Its for that reason that I can’t give you a perfect grade.
Michael and Sons continues to be awesome. Great people great service and a fair price. Jason Grimes is a great dude. I will only use them for all my home needs. Thank you!!
Great work very nice
Excellent
David and Alex were both excellent. Ryan went above and beyond on 3 different trips to get me up and running. Very knowledgeable and capable. They diagnosed my needs and then took care of me same day! Thanks guys!
Danny was very professional, considerate, and knowledgeable. He was able to diagnose multiple plumbing issues very quickly. He was very detailed in showing and describing to me what each problem was, and what needed to be done to fix it. He also gave very honest recommendations and options for me to choose in order to resolve each issue. Highly recommend
Alex from Michael & Sons came to replace a sewer line. He was super personable and knowledgeable. He was exactly on time and got the job done as promised! Even checked things out with HOA landscapers to be in compliance! Awesome guy! Great company!
Everything went smoothly
Excellent, professional service!! Gavin was a treat and I’ll call him again
Another successful and very professional experience with Michael + Sons: Gavin from Plumbing and Kacey from HVAC serviced my home with great care and professionalism... Thank you!
Tech was professional, patient, showed empathy, explained what he was doing and why.
Andrew was prompt to the appt time. He came in and assessed what needed to be done, went over what was going to be needed and provided me with an estimate before he began work.
Understood my issue, identified possible solution. Seemed quite knowledgeable of issue, made necessary revisions to electrical system. Hopefully issue is resolved.
Great service and tentative to our needs.
Jacob did a great job in inspecting our system and giving recommendations to improve our system. He completed the work to our satisfaction and I am very pleased
Yovan, the service person, wasvery knowledgeable and proficient in his job. He explained very well what needed to happen to make the repair.. Good job!
Always a good experience. We use them for plumbing, HVAC, and water restoration once. They hire good people who seem to generally care about providing a good service. Shoutout to: Malik Taylor John Howell
Gavin was super professional 👏 thanks
Efficient, thorough, and friendly!
We called after hours and the had a plumber on-site within 2 hours. The job was completed quickly and professionally. Highly recommend!
Yovan handled all the issues with shower faucet & toilets. Super knowledgeable and very good at explaining his recommendations.
Adam did an excellent job completing my service request. He was professional, knowledgeable, and very efficient. He worked quickly without sacrificing quality and made sure everything was done correctly before leaving. I truly appreciate his great customer service and would definitely recommend him!
Angel showed up on time, communicated all of the options that were available, performed the work expediently and professionally and smiled the entire time.
I had a great experience with Michael & Sons for an emergency toilet tank repair and water damage. Our technician, Danny Rosario was fantastic! He was extremely knowledgeable and took the time to explain exactly what was wrong and how he would fix it. It’s rare to find someone so thorough and patient with…
Jason was an excellent plumber. Very knowledgeable and professional. He was also very informative. Would definitely recommend Michael and Sons again and also recommend asking for Jason
David iwas ver polite . He put new electrical outlets outside. They work wonderful thank you so much
Gavin was very efficient and got our toilet reseated quickly. He did a great job! Highly recommend.
Luis is educational, doesn’t rush you, respectful, and thoughtful about the work he does.
First time with this company , Mechanic Yovan did a great job repairing my toilet problem's and he cleaned up real nice, ask for him if you can he’s good.
Mr. Fajardo did a great job, friendly and knowledgeable.
Frank made short, efficient work of the valves that needed replacing and also tightened my front door handle for me. He was very polite, friendly and knew what he was doing!
Excellent service and great price for a fix on Sunday
Marcus Warfield was a great help to us with our problem. He was here on time and made a difficult situation much easier for us. He explained every step he took with a smile on his face that made us feel confident in his job well done.
Jason Grimes is an outstanding plumber and professional young man! He's hardworking, conscientious, and effective expert!
Jim was very helpful. He called before coming to confirm appointment and was on time. He troubleshooted the problem, provided an estimate and resolved the issue very quickly. I would call Jim again for any future work
Needed two things done urgently before an ice storm, they were able to come out same day and did a great job, my tech was very nice and professional
When I got there he had already been trying to get the pipe open. He was working on a tip of his snake. He got it cleaned out and put the camera in it. I saw the pipe inside for about 200' good job!
Technician showed up within 1 hour of my call, even though it was Sunday. Repaired my toilet leak and was finished within 20 mins. The technician installed a really high grade supply water line on my toilet (not the cheap PVC/plastic ones that are usually standard), which should last much longer, given that I have…
Thomas is very professional. Thank you Thomas to help fix the water valve quickly!
Jason did an exceptional job. He was very thorough on explaining all the options I had at my disposal. He was quick to complete the repairs and tested them to confirm all was now good. I’d be thrilled to have him back for some future upgrades.
Jacob is my go to plumber at Michael and Sons. He is personable and very professional. And does great work! He listened to my needs and helped me make a cost effective solution to solve my issue.
I was very disappointed that although the clogged toilet was fixed there is still water in the light fixture and the restoration fellow who came the next day couldn’t remove the globe and recommended $1500 to do additional work under the house - so I have to have someone else come to remove the globe and we are told…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
