How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for water damage-related cleanup & repair
Clear ✕All 24 Google reviews tagged “Water damage-related cleanup & repair” · showing 20
Sean Dunbar was great. Checked out our HVAC system and showed us several plans. Explained each system and their functions. We were happy with our choice. Sean made arrangements for our new install. Will continue to use Michael's and Sons for our Plumbing and HVAC services.
Exceptional service!!! Could not be happier that I called them for a leak at my washing machine. It turned out to be a larger issue that we thought. Cameron was great- explained everything needed and was able to fix it all. His recommendation for their Restoration Services makes this all so much easier. Frankie and…
Anthony (Claude Norris) was phenomenal. very thorough, professional and knowledgeable. I'd ask for him personally if I ever need anything additional fixed. 5 Star rating.
The tech’s that came out and did the work were good. It’s the front office you need to be careful about. Promise you anything and then do something else. They will send you an estimate that’s impossible to understand. Told me I was getting a discount and then give me excuses instead. Watch out when you talk to Joan…
My technician David Brooks, was a pleasure to work with. Very professional, great communication skills, knowledgeable and clean. I would work with Micheal and Son’s because of him if I ever have any other work done.
Very satisfied. Tom, our plumbing tech was very helpful and was able to find the leak and correct the problem. Restoration of the damage by Michael and son has already been scheduled.
Did a decent and timely job, but be aware they don't work with reliable contractors. Find your own contractors; don't trust the ones Michael and son gives you
All representatives showed up when they said they would, were communicative, transparent, knowledgeable, and very respectful. It's obvious they care about the customer service aspect. I had Ryan come out first to assess and stop the leakage. He was able to identify problems quickly and diagnose anything involved…
Good response, communication,
Excellent customer service. All the technicians that came out went above and beyond. Brian took his time to explain everything and was extremely helpful. Everyone also was very responsible regarding Covid-19 precautions. Highly recommend Michael and Son!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
