Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Michael & Son Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Michael & Son Services

Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews

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Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Michael & Son Services is better than 83% of water softener repair.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Michael & Son Services is better than 76% of water softener repair.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Michael & Son Services is better than 85% of water softener repair.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Michael & Son Services is better than 83% of water softener repair.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Michael & Son Services is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Michael & Son Services is better than 100% of water softener repair.A
100

Reviews for your job

Customers hired Michael & Son Services for 8 kinds of job.

Michael & Son Services for water damage-related mold removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 39/100.How Job match is calculatedBuilt only from reviews Google tagged “Water damage-related mold removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2

All 4 Google reviews tagged “Water damage-related mold removal”

Suzanne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Exceptional service!!! Could not be happier that I called them for a leak at my washing machine. It turned out to be a larger issue that we thought. Cameron was great- explained everything needed and was able to fix it all. His recommendation for their Restoration Services makes this all so much easier. Frankie and…

Repair water fixturesWater damage-related cleanup & repairMold inspection+ Responsiveness+ Punctuality+ Quality
JLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

The tech’s that came out and did the work were good. It’s the front office you need to be careful about. Promise you anything and then do something else. They will send you an estimate that’s impossible to understand. Told me I was getting a discount and then give me excuses instead. Watch out when you talk to Joan…

Toilet repairWater damage-related cleanup & repairWater damage-related mold removal− Professionalism
Rebecca7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Rating only, no written review.

Plumbing leak detectionPlumbing fixture installationWater damage-related cleanup & repair− Responsiveness− Quality
Anna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing pipe repairWater damage-related cleanup & repairWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality

Price

$517+17% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 63%Overpriced 7%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance1110$19–$176
HVAC system repair611$83–$1.2k
A/C system maintenance598$27–$529
Plumbing pipe repair558$317–$1.2k
Water heater installation546$1.4k–$2.8k
Toilet repair473$205–$786
Plumbing leak detection451$122–$593
Plumbing319—

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