How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for water heater installation
Clear ✕All 550 Google reviews tagged “Water heater installation” · showing 20
Ok…
Juan was amazing. He was respectful to my whole family while he did his work. My kids loved him. I know I should be talking about his repair but that to me was his job. What he did went way beyond. 100% would recommend him to anyone.
We had Elis and Frank install our new tankless water heater, which was a long day’s work for them. From start to finish they were kind, professional, thorough, provided updates and explanations in details! We would recommend them to absolutely anyone!
Service rep showed up on time and offered extensive list of options to address my water heater that had suddenly started releasing water through its release valve. Water heater was replaced on same day as diagnostic visit.
This was my first time hiring Michael & Son Services. My water heater stopped functioning and it was easy to get them here within a reasonable and quick time frame. Thomas and Anthony were great to work with and were very efficient and even stayed late to get everything wrapped up.
Petey did a great job installing a new water heater and was quick. All in one morning!
Jordan did a great job replacing our water heater and repairing the damage done by a leaking pipe above the old one. He was very courteous and explained things clearly.
Thomas was all about getting things set up and working as quickly as possible. It was a challenging situation and he was there late in the evening but he did a great job and had a great attitude. He's very knowledgeable and friendly and I would definitely have him do work here in the future.
We had our water heater replaced yesterday with Petey. Then requested him back today for our kitchen leak. He was polite, professional and very knowledgeable with the replacements. Francis assisted him today with the same professionalism. Thank you!
Very positive and Jason was responsive and thorough.
Very nice, personable, and knowledgeable. 100% would recommend.
The Technician was very good.
Petey did an amazing job with our plumbing issues from diagnosis to solution. Can't speak highly enough about his professional demeanor. Thank you!
Great service from Michael’s Plumbing Professionals! Fast, professional, and reliable. Highly recommend!
Juan, was awesome, he replaced our hot water heater on a Saturday afternoon. He went above and beyond when we turned on the power and it popped. He called his team to get an electrician out to our house to look into the breaker box. We would definitely use Micheal and Son again and I would likely recommend Juan for your plumbing needs . Thank you
Petey was great. Will definitely use again.
Our water heater went out on Sunday and had grandchildren coming to stay on Monday. I called Michael and Sons and they sent Frank Castaneda to our house Sunday night. When he arrived, I explained that while I needed hot water, I wanted to switch to a tankless system. We discussed the changes and Frank took care of…
Andrew did a great job. He was knowledgeable, polite, and explained things clearly.
I called yesterday, and the technician was able to come today, fix my leak, and replace my water heater in a few hours. Bravo on a job well done, and such speedy service!
Nolen was great! Extremely professional and thorough. Glad I switched from Roto-rooter who failed at getting the job done or at providing decent service. Glad I made the switch!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
