How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for water heater installation
Clear ✕All 550 Google reviews tagged “Water heater installation” · showing 300
Ok…
Juan was amazing. He was respectful to my whole family while he did his work. My kids loved him. I know I should be talking about his repair but that to me was his job. What he did went way beyond. 100% would recommend him to anyone.
We had Elis and Frank install our new tankless water heater, which was a long day’s work for them. From start to finish they were kind, professional, thorough, provided updates and explanations in details! We would recommend them to absolutely anyone!
Service rep showed up on time and offered extensive list of options to address my water heater that had suddenly started releasing water through its release valve. Water heater was replaced on same day as diagnostic visit.
This was my first time hiring Michael & Son Services. My water heater stopped functioning and it was easy to get them here within a reasonable and quick time frame. Thomas and Anthony were great to work with and were very efficient and even stayed late to get everything wrapped up.
Petey did a great job installing a new water heater and was quick. All in one morning!
Jordan did a great job replacing our water heater and repairing the damage done by a leaking pipe above the old one. He was very courteous and explained things clearly.
Thomas was all about getting things set up and working as quickly as possible. It was a challenging situation and he was there late in the evening but he did a great job and had a great attitude. He's very knowledgeable and friendly and I would definitely have him do work here in the future.
We had our water heater replaced yesterday with Petey. Then requested him back today for our kitchen leak. He was polite, professional and very knowledgeable with the replacements. Francis assisted him today with the same professionalism. Thank you!
Very positive and Jason was responsive and thorough.
Very nice, personable, and knowledgeable. 100% would recommend.
The Technician was very good.
Petey did an amazing job with our plumbing issues from diagnosis to solution. Can't speak highly enough about his professional demeanor. Thank you!
Great service from Michael’s Plumbing Professionals! Fast, professional, and reliable. Highly recommend!
Juan, was awesome, he replaced our hot water heater on a Saturday afternoon. He went above and beyond when we turned on the power and it popped. He called his team to get an electrician out to our house to look into the breaker box. We would definitely use Micheal and Son again and I would likely recommend Juan for your plumbing needs . Thank you
Petey was great. Will definitely use again.
Our water heater went out on Sunday and had grandchildren coming to stay on Monday. I called Michael and Sons and they sent Frank Castaneda to our house Sunday night. When he arrived, I explained that while I needed hot water, I wanted to switch to a tankless system. We discussed the changes and Frank took care of…
Andrew did a great job. He was knowledgeable, polite, and explained things clearly.
I called yesterday, and the technician was able to come today, fix my leak, and replace my water heater in a few hours. Bravo on a job well done, and such speedy service!
Nolen was great! Extremely professional and thorough. Glad I switched from Roto-rooter who failed at getting the job done or at providing decent service. Glad I made the switch!
Brian Rodriguez (Michael & Sons Electrical) installed an electrical outlet on the exterior of my house for preparation of a tankless water heater. He provided a high level of professionalism and portrayed an outstanding work ethic. After his work was completed, he was able to consult and quote another electrical project that I was procrastinating on.
Great Service. The appointment was made quickly which was crucial due to the water leaking from my hot water heater. New replacement in a short period of time.
Tech Alexander Smith diagnosed and installed a new water heater for us, same day. Wonderful, friendly, hard working guy. Couldn't be happier with the service.
John was very kind, professional, efficient, & very neat.
Josh was very knowledgeable and helpful!
Very fast, great work, very polite.
Juan is very fast and great at communicating.
Great work very crafty with his work and moved very quickly. Great Work all around
Andrew was friendly, prompt and professional. He quickly located the issue and made the appropriate fix
Way overpriced by 20-23% (complared to 3 other quotes ) . I understand a fair shake , but that’s a lot. Alexander was a nice person, but maybe next time. M&S upper management should look at their current margins and adjust. Tks TR
Ismail was very informative and explained the issues my HVAC was having. He answered all of my questions and was very pleasant.
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Editing my review to add (8/27/2026): our electrician Blake is top notch. He caught issues with outlets and potential moisture that I had no idea was happening. He replaced our outdoor outlets, which were no longer to code, quickly and effectively. Also just a genuinely nice person and enjoyable to chat with. Thank…
New item, same level of high service. Matthew did a great job responding to my injector grinder pump service. === On time, kept me well informed, improved the venting from old setup, clean work area afterward, product works great (new tankless Rinnai). Ryne provided great service - recommend! Follow-up: Same for…
Jason was a very polite and hard working young man. He did a great job replacing our broken water heater in a timely and clean manner.
Ellis masters his craft with precision. While progressing through his water heater installation, he provided oversight and was sure that I was able to grasp the details of the project.
I've had multiple horrible experience with Michael's and Sons. I had an electrical issue and called their service. I paid for everything recommended including work that had nothing to do with my original issue, nearly $6K. Low and behold two days later breaker is flipping again and now I am having to call a…
Tech was very professional and knowledgeable. Had to replace my water heater which inconveniently busted on a weekend. He worked quickly & efficiently to get be back up & working with minimal downtime without water. Definitely recommend.
Paris at Michael & Sons is installed my new State direct vent, gas water heater, added a new expansion tank, relocated pex water line and added a new shut off to the water main in my home. Very satisfied with his work. Most people can do the work, but their attitude sucks, especially when a homeowner requests…
Ryne did a great job installing a new water heater
Jason did a wonderful job replacing our water heater and explaining the entire process. Everything was a quick process and I’m extremely grateful for Micheal and Sons! Thanks again.
Nolen arrived early and was thorough in diagnosing the problem and providing alternatives. He worked efficiently and left everything as he had found it.
James was an absolute professional who went above and beyond. Our house needed a new water heater, toilets, and a few other things all at once and we were grateful that he went above and beyond when it came to the level of service, quality of the installations, knowledge and communication!
Josh was friendly, professional, and efficient. Initial inspection was informative. Installation of water heater was nicely done.
Professional, very willing to take time to explain everything. He had to work for a very long time in very hot weather and never seemed to mind and remained kind and professional
Petey was amazing. Came out earlier than expected, and installed a new tankless water heater. He was very personable and professional. Not only would I recommend Michael and Son but I would recommend Petey specifically.
They called before coming and then came on time. Professional and clean.
Adam was amazing. Highly professional, skilled and thorough.
He was extremely professional and got the job done quickly. I am really pleased!
He is very kind to answer every question I ask.
I had an incredible experience using Michael and Son for a water heater repair today. The plumber, Ellis, was incredibly knowledgeable about the issue and provided all of the information that we needed to make an informed decision. While Ellis was replacing our water heater, it was clear that he takes a lot of…
This crew really know what they are doing - very personable, professional and polite. We will be using this crew for all of our home needs
I have used M&S for multiple services including HVAC and water heater replacement. They are always timely and professional. Communicate well and guarantee their work.
Called to have a water heater which was under warranty repaired, they tried to scam me out of thousands of dollars for a simple fix. Do not conduct business with this company.
Thank you to Frank Castaneda from Michael & Son for the excellent work in replacing my homes water heater. Frank was extremely professional and knowledgeable in providing me with my best options for my needs.
Kyle was wonderful! Very professional and knowledgeable. Made sure we understood everything he did and showed me pictures. I highly recommend Michael and Sons. We have used them over 20 years now.
Probably the most bizarre business model I’ve encountered. Nobody knows the price of general maintenance until a technician arrives. Technician arrives and it’s the wrong technician for the wrong system. He doesn’t know who to call. I called and nobody could give me a price or explain what’s in a yearly membership..…
Excellent service!
Jordan was a rockstar, came out promptly on time both for a diagnostic visit and installation of a hot water heater. Set realistic expectations, was a clear and helpful communicator, and added a personal touch to the experience! He was super easy to work with and made things easy for us to work through. Despite…
Thomas was phenomenal and explained all the issues throughly. He started the work and gave me timely updates. I appreciated the 2 estimates he presented and ultimately I wanted to get all of the work done for peace of mind.
Overall, great experience! So glad we chose them for peace of mind.
George was prompt, extremely knowledgeable and able to share that knowledge.
I’ve had some minor plumbing and major HVAC work done. Punctual, courteous, and informative. They are my go-to for HVAC, plumbing, and electrical. Highly recommended!
Danny was so professional and caring, not only for the services provided, but for my well-being. He always explained what he was doing and asked me if I had questions throughout the repair. ONE OF A KIND!
Jacob was professional and went above and beyond to remove and place a new water heater the same day to make sure my twin babies had hot water!
Jason was top notch. Great professional! Never had such great service!
Great service and very friendly
I called on Thursday at 5pm and was able to be scheduled in the next morning. Juan was my technician, he tried to help me get my current water heater repaired due to a leak and once it was obvious the water was no longer heating he went above and beyond to get me set up with a new water heater. Very personable and…
Jason was wonderful! I had quite a few plumbing things that needed repairs (and quite a few things were more complicated than it looked), and he completed everything efficiently and with a smile. So happy to everything functional in the house and to know that it was installed with care!
Came quickly, got the hot water heater replaced. Also taught me good practices and what to look for in case of issues.
We have had Josh from Michael & Son Services out to address our plumbing needs. He was prompt, polite, addressed our needs professionally, and left us knowing he and his company would be available when we needed assistance. We recommend the work that Josh and Michael & Son services provide. Best
Kacey showed up on time and did a thorough investigation of my heating system. He did a professional job,.he worked fast and also suggested some improvements to the system, which I will consider.
Never expected to get my water heater replaced on Christmas eve, but it happened. Thank you so much Michael and Son. The technician was outstanding and completed the job with great care and accuracy.
Jason and his partner did a fantastic job. He was very thorough and helpful and is extremely knowledgeable. Took less time than anticipated too. Highly recommended!
Gayle did a good job of Joe shooting their problem, keeping us informed of the solution and cost and communicating openly with us
Luis did a great job, extra shout out for helping us out on a Saturday morning! Professional workmanship, knowledgeable, and helped steer us in the right direction as to what we needed. We are very happy with the work
Michael and Son came out the same day and replaced both of my water heaters. They installed new leak detection equipment, and updated everything up to code. It could not have been easier. Both the plumber and electrician were very knowledgeable and friendly. They answered all of my questions.
The gentlemen from Michael and Son were very knowledgeable and respectful
Thomas provided excellent service replacing our hot water heater.
Outstanding service technician Jason provided top notch installation and information relating to new hot water heater. He was punctual, courteous, efficient, and kept me informed of progress on the project. After install he cleaned up worksite thoroughly and discussed how the heater should be operated for maximum…
Thank you Josh for you kindness and willingness to help and walk me through the process! Appreciate the attention to detail and smile while working in this heat!
Josh did an amazing job replacing our water heater! Very knowledgeable and professional. Answered all my questions and concerns. I highly recommend this company!
Great job.
My experience with Micheal & Son was excellent! My technician exceeded my expectations with the install of my hot water heater, even fixing the mistakes of the builder when they originally put the hot water heater in, by fixing the leaking connector cause it wasn't properly crimped. I would recommend this company to anyone that needs plumbing work.
Bryan was friendly to work with, he knew his craft, and stayed until everything was done, way exceeding our expectations. He was a great example of why we called Michael & Son for this plumbing work.
Thank you Michael & Sons, and Josh! Water heater went overnight. Called them up, Josh came here to check things out. Gave us a quote, and completed the install quickly. New heater installed in a day... and a new hose bib and valve changed out while here. Respectful and friendly. Thank you so much.
The team at Michael and Sons were very professional and knowledgeable.
Jason arrived early in the morning to address our broken water heater. He quickly reviewed the issue, picked up a replacement and installed it, same day, and we had hot water again by the afternoon. The service was efficient and professional and I sincerely appreciate their work. Thank you so much!
I had an outstanding experience with Juan Castillo from Michael & Son Services. From start to finish, Juan exemplified true professionalism and customer care. He was incredibly friendly, approachable, and made what could have been a stressful process feel smooth and manageable. What stood out most was how…
Excellent experience, customer service was awesome
Great customer service! Travis did a great job installing a water heater and removing the old one that was well passed It’s date. Thank you again for your help.
Luis was a great technician. Communicated well, was punctual, and tried everything to get our Rinnai unit working. Unfortunately, a 14 year old unit gave out and Luis installed a new unit. Couldn't ask for a better experience, even if it did cost a lot to replace.
Although we were initially disappointed, Thomas showed great professionalism and worked late into the night and early the very next morning to address the challenges our older home gave him. He’s a good guy that works hard until you’re happy. Thank you!
We had all of the plumbing replaced in the house. They did a great job. I recommend for any project.
The tech was courteous but most of what I was told was not how it happen. From confusing pricing and timeframe info. I called before the job was started to let them know I was confused and they still sent the same tech and when I kept asking questions I never got full answers. I called when the job was done to…
Michael and Sons is a wonderful company. We had them out twice recently. Once for a new electric plug for our new induction stove. The second time for our water heater replacement. We purchased a tankless water system. All the tech guys were professional, friendly and knowledgeable. We even changed our heating/AC…
My 50 gallon water heater tank was starting to go. Travis from Michael and Son came out, got me a quote, and installed a brand new tankless setup the next morning and it is amazing. Thank you Travis.
Jason did a great job today. He explained The issue and provided me with several options. I highly recommend Michael and Son for service, and especially Jason who was very thorough.
Super job walking me through the repairs and replacements. Great job on the actual work too.
Jacob did a great job installing our new water heater
We have had the displeasure of working with this company now our attic is full of water and our dry wall and installation are ruined. They have been hard to get a hold of in the past so this review will stay up till our dry wall and installation of the affected areas are repaired completely or a refund of the…
I had a brand new water heater installed by Gavin and he was quick, professional, and made sure I understood everything about my purchase and install! Thanks!
The service technician was extremely professional and knowledgeable. I really appreciate selecting your company because of him thanks
Jason went the extra mile to help us get our hot water heater replaced as soon as possible. We are very grateful for his efforts for our family.
Very professional as usual.
Will was an excellent service person- personable! I would definitely recommend Michael and Son.
Gavin was absolutely wonderful! He was very informative on any and all questions I had. He was very prompt and met his time line as he had stated. I wish we had more techs like him!! It was a pleasure to deal with this polite young man! Thank you Gavin!!
Josh was amazing. As normal I had two other estimates, not one of the persons looked or asked the questions that Josh did. He explained everything and walked thru the process of what we had and what needed to be done with context, clarity and detail. Needless to say we picked Michael and Sons. Josh is a rarity!…
This is my first time using Michael and son and they are impressive. Our tech was amazing! i cannot say enough good things about this company! I'll never call anyone else! Thank you Jordan for making this so easy for us!
Our tech Peter was extremely helpful. Guided us through the right purchase and made sure we were comfortable with the maintenance schedule. It’s not often you find someone who cares and as knowledgeable with their products. Very satisfied and will use this company again.
I’m going to join the thousands of other people who’ve given M&S a perfect rating because it is well-earned. They were quick to respond, understood what I needed, and the service was great. Specific shout-out to Josh - I didn’t once feel ‘out of the know,’ as he made a point to tell me what exactly to expect and…
Mine was very friendly, thorough and completed the job in a timely manner
John was outstanding! Arrived right on time and was very professional. He clearly explained problem and provided replacement quote options. He did a nicer install than original unit had, completed it quickly and didn't leave even a scrap of trash or anything behind. I am very impressed.
Quick quality service
Could not have been any better. Michael's job was professional and he explained what our options were and made our decisions easy. Wish everyone was as good
Yovan Aponte from Micheal & Son heating and cooling completed plumbing work in our home which included installation of our water heater . He was timely, respected our home while completing the service, and gave a break down on how to utilize our new system. Mr. Aponte was open to questions and answered in ways we…
Andrew was the technician that came to my house to first inspect and then install my external hot water heater. He was very professional. He answered all of my questions. He anticipated concerns and issues that I had not even thought about and addressed him properly. I was very pleased with his installation and his…
Easy to schedule a service request online. Technician showed up precisely as scheduled, very friendly and professional. Update: we’ve had water heater replacement , some indoor electrical, and a heat pump compressor repair done by Michael & Son over the past year. Every service trip has been top-notch.
Jacob was very knowledgeable and efficient. Could not have a better install. We highly recommend Jacob.
David and Luis replaced my water heater. They explained the problem and answered all my questions. Both were extremely friendly and quick to respond. Would use again.
This was the first time I used Michael and Sons and they were great from the moment I first called, through all the work. I had my old water heater removed and a new, tankless water heater installed in a new location, plus a whole-house water filter installed. Very efficient, nice, professional. I will use them for pretty much everything going forward.
They responded quickly and were very clear about what was needed. And then less than 2 days and we had hot water. Both Cameron and Lamarius were great.
Eye professional, knowledgeable, and helpful.
Cameron Poulton was professional and did a great job diagnosing the problem. He was on time and informed us of every step. He explained all our options to us in a clear manner. We highly recommend Michael and Son.
I have been a Michael & Son Whole-Home Maintenance Plan member for the past year and couldn't be happier - especially after getting burned by another company before this. Everyone who has come out to my house is professional, knowledgeable, and incredibly thorough in the work they do. Today alone, I had James…
Jacob Kalet was AMAZING! We are so grateful that he was able to give us estimates & replace our water heater in less than 5 hours! He was very professional & knowledgeable! THANK YOU, JACOB!!
Kacey was awesome, he came out for our annual check in, gave some good advice and was great to chat with
Michael and Son has been a great help to us since we've moved into our house. Their techs are very friendly, personable, and are very skilled at what they do. We've had them tune up our HVAC and install a new water heater and garbage disposal. I've appreciated the transparency of what we were getting into with the…
Mr Ryan showed perfectionism and respectful, showed me all my options and was ready to get the job done really cool guy
Our water heater burst late evening. Michael & Son came that night, Juan assessed our situation and installed a new one the next morning at a reasonable price, and the team that arrived the handle the remediation process (Houston, James & Michael) were professional, courteous, and great with keeping us apprised of…
I had a great experience with Michael & Sons for an emergency toilet tank repair and water damage. Our technician, Danny Rosario was fantastic! He was extremely knowledgeable and took the time to explain exactly what was wrong and how he would fix it. It’s rare to find someone so thorough and patient with…
Jason was an excellent plumber. Very knowledgeable and professional. He was also very informative. Would definitely recommend Michael and Sons again and also recommend asking for Jason
Very professional. Explained our options clearly. Quickly started to get the job done.
Adam was awesome. Old tankless water heater sprung a leak. He arrived at 8:30, quickly diagnosed the heat exchanger failure, installed a new unit a couple hours after arriving!
Water heater finally bit the dust - Michael and Son was able to come out same day and get us a replacement installed that evening. Not having hot water in February for longer than a day would have been miserable. Technicians Petey and Nolen were superb, very efficient and gave plenty of options without feeling…
Jason did a great job installing new tankless water heater. Profesional work and courteous interactions. Explained everything and patiently answered all questions. Highly recommend Jason for plumbing needs
James at M&S was amazing, thorough, and professional! He fixed our issue in a timely way! He was neat and cleaned up after he finished. We can’t say enough great things about him!
We are very satisfied with Michael & Son. Peter was extremely knowledgable, helpful and responsive in installing a new tankless water unit. We will continue to use Michael & Son for any plumbing or electrical needs and would recommend them 100%.
Frank was really helpful when my hot water ruptured and leaked in the middle of the work week. Fast service (done in one day) and thoroughly explained my options to me. Very friendly and professional service.
Gavin provided excellent service, super easy and friendly experience. Booked after 10pm the night before and was here before 9am the next day and done by lunch.
We appreciate the expertise and professionalism of every team member at Michael and Sons who has been in our home. Their timely arrival, communication and work has been stellar.
Great work done!
Our technician was very knowledgeable and professional. He made sure we were aware of everything and were satisfied with his work. Very neat and thorough Update 8/23/22, Henry was awesome today. Very thorough and explained everything and just a great customer service experience. Update 1/18/26 Angel was very prompt…
I had an excellent experience with Michael & Son’s Plumbing installing my on-demand hot water heater. From start to finish, the process was smooth and professional. The technicians arrived on time, explained everything clearly, and did high-quality work. The installation was clean, efficient, and now we have endless…
Friendly, informative, efficient!
We had a great experience with Thomas Skarren for our hot water heater installation. He took the time to listen to our concerns and make sure we understood the work being done. We would highly recommend him.
Des was very informative and patient with us explaining the plan and service . He will be coming back Monday to install . Came back on time and did a professional job with again easy explanation and showed us what was done .
Nick and Mike arrived earlier than expected and was appreciated and removed the failed water heater and replaced it. Service was excellent.
We needed a water heater replaced over the holidays. They were able to come quickly, give us multiple options, and complete the replacement in the same day. They were kind, courteous and respectful from start to finish and walked us through all of their work. We’re very pleased.
He was very professional and thorough in diagnosing issues and fixing the problem.
Jake was fast and efficient. He thought of another place to put an extra outdoor outlet that worked as well as our original idea. Price was cheaper and less invasive than cutting through brick.
Frank was excellent. Thorough and professional. Explained things clearly. Great job
Greatest repair experience ever. Friendly, knowledgeable, professional, and efficient
Ryne went above and beyond on my project. Wanted to add an instant hot water option under the kitchen sink for my wife. He worked through numerous options and obstacles, before finalizing my install of a 2.5 gallon under sink tank heater. Due to the complexity of installing based on existing plumbing and electrical…
I had the pleasure of meeting Ryne. He was very informative and understanding. I cried as being told that the water heater would need to be replaced. He listened without judgement. Although, I believe that the overall price is a little expensive for my liking. I have no complaints with the overall service and outcome.
My furnace and my hot water heater both broke within a week. Michael and Sons was able to schedule me immediately. Joseph was a delight. He stayed a little extra to walk me through how to set up the smart thermostat for me and the members of my household
Frank Casteneda of Michael and Son came to install my heater and left the setup in a far better state than how it started. Added an electrical cutoff switch, valves to stop flow into and out of the unit, and put everything on top of a plastic platform to insulate it from the ground (which was damp). Friendly and…
No one wakes up on Black Friday thinking, “You know what I want? A brand new hot water heater.” But here we are. Adulting… truly the worse If I have to spend money I’d rather use on unnecessary gadgets, clothes, and things TikTok told me I needed, at least Luis made the pain bearable. He was knowledgeable, gave me…
Jon was very professional and courteous. Did a great job and gave full explanations as to what and why!
Fantastic service - discovered leaking attic hot water heater at 9 pm had a new tankless system installed by 4 pm the following afternoon! Professional knowledgeable crew great to work with and explained things thoroughly! Saved our Thanksgiving!
We were in need of a water heater. Michael & Sons were punctual and professional. After the installation we smelled gas in our garage. When we called, Shanez (representative) while verifying the service call instructed us to call the gas company IMMEDIATELY for safety purposes. She followed up to ensure we were…
Houston Draper was efficient. He was able to quickly diagnose the issue and gave me several options to choose from. The repair was done in a timely manner.
You can count on professional people doing a good job.
David Rivera did a fantastic job with this install. He arrived on the front end of the time window, kind and respectful, and fully communicated every step of the process. He also fully explained my warranty and everything I needed to do to in case I had any problems in the future.
Tech was knowledgeable and polite. He helped me in my decisions by providing good explanations of choices and what to expect. He did the work efficiently and I am totally satisfied.
Jason came over to diagnose my tankless water heater issue. After checking the pressure of the water and gas, he identified the problem was the ignition sensors. While prepping for repairs, Jason provided information on the system and potential future maintenance.
Ask for Andrew! Great work courteous professional and cares about his handiwork!
They were able to come out same day to troubleshoot the issue. They were able to come out the next morning to replace the hot water heater. The technician was great and knowledgeable. He took is time to answer all my questions.
I was able to make an online appt easily on Sunday evening, and the technician Joshua arrived first thing Monday morning. He was thorough, friendly, professional, and accommodating. He explained the problem and all my options.
Very professional, explained everything that was gonna be replaced and done in a timely manner
Excellent company. Excellent service. Juan explain everything, he was professional and polite. He installed the water heater and he made a stressful situation easy. Definitely would recommend . Thank you
Juan was extremely knowledgable, personable, customer service oriented and professional. He responded to my urgent request almost immediately and was at our house in less than 2 hours; our hot water heater was replaced the next morning. I am still waiting to hear back from two other Service companies from my…
Same day install of a water heater, the previous one failed early in the morning. Prompt and professional service.
Nick was ABSOLUTELY AMAZING!!! Extremely knowledgeable and friendly. He arrived n schedule both for the initial visit to determine what was needed and when he returned to replace our water heater, kitchen faucet and installed a new garbage disposal. When he completed the work, he cleaned up everything, walked me…
Petey was very professional and knew exactly was needed. He was very informative and clear with the price range and provided multiple options. The job was completed in a quick, near and professional manner. Definitely would recommend him for any needing this service.
We’ve had several folks out from Michael & Son for electrical and plumbing jobs and all have been kind, professional, and patient with questions. Their work has been excellent and they always present options and explain advantages/disadvantages of each.
I had the technician come to provide an estimate for a new heating/cooling unit. Justin was very knowledgeable & informative about cost & options. This was just for an estimate, so no costs involved at this time…
Our water heater broke down on a late Saturday night. We called Michael & Sons and this company has made a terrible situation felt a little better. Frank and Danny explained what happened with our old water heater and you can see in the photo how much corroded gunk were inside. We eventually decided to switch to a…
Quick, easy, professional
Terry Jackson is a highly trained tech. Diagnosed my problem and had it corrected like the pro he is.
Very professional and installed the water heater quickly! Highly recommend!
Luis with Michael & Sons was a fantastic technician. He’s extremely knowledgeable and was so kind. Our old water heater burst and Luis replaced it fast. Stellar customer service!
Luis was outstanding. Explained everything in detail and did excellent work!
Technician was on time and clearly explained his steps in completing the job. He did a great job completing the work as promised.
Professional, detailed and clean Electrical inspection very detailed in explaining everything being suggested.
We switched to Michael & Sons for everything
This is my second time using Michael and Sons. Jacob out technician was great! He was on time, friendly and explained everything very simply. Customer service is an A+++.
Very professional and good work ethics. I am very satisfied customer. Thank you so much.
Called on Thursday afternoon for a hot water heater replacement estimate. They were able to send a technician at 8:30am the next day. The technician, Josh Litvak, was great! He spoke with me over the phone to explain all the options and prices. His inspection was thorough and he even called back to inform me of a…
Jon did an excellent job. Very professional and personable. The second service we have had and both have been great!
My tech, Andrew Hyatt was awesome!! He was very knowledgeable, polite, made sure I understood everything and the job was completed quickly. Everything from looking at the job, aquiring the proper water heater, to installation and clean up was begun around lunchtime and finished by early afternoon. I would highly…
I was very impressed, Frank did an amazing job, I would recommend him and if any other questions or concerns I prefer him to come out. He also answered all questions we had and let us know step by step what he was doing. Thank you for his amazing services.
Excellent customer service
This is specifically for HVAC maintenance performed by Jesiah. He was very thorough and did a great job explaining everything to me. Just a super polite and all around nice kid (young man really but I'm old so if you have all your hair and no wrinkles I'm going to say kid). We also had our hot water replaced with a…
I had been considering replacing my 50-gallon hot water tank in the attic with a tankless system in a new location for some time. During the quote process, I spoke with several companies, but when Travis Harris arrived at my door, my search was over. From the moment we spoke, I was confident in his expertise. Travis…
Noah helped us with a yearly inspection of our hot water tank. He thoroughly explained the process and how long it would take. He also answered any questions I had and made recommendations based on what we needed for our home.
ALWAYS A great experience with Michael & Son. Prices are competitive, customer service always friendly, the techs are on time & very professional. HIGHLY recommend this company!
Quick response, Quality work at very Reasonable Price and Caring Attitude are main reasons for the 5-Star rating. Work included replacing the tankless water heater as well as replacing the whole house filter.
Juan was amazing! He went above and beyond to make sure I was pleased with my service. He was very knowledgeable, had great communication, and worked quickly and efficiently. I am very pleased with my service and would highly recommend Juan and Michael & Son Services.
I’m writing this review to hopefully help others to avoid making the mistake of hiring Michael and Son for any future business. We reached out to them on July 15th to help us find the source of a leak in our townhome. The carpet was soaked and we thought it was a busted pipe or something. They sent out a plumber,…
Superior customer service from the office. Superior service from Jason. He assessed our problem provided detailed explanation. We had various options to choose from Jason took the time to answer all our questions and provide options which were thoroughly explained. We made our decision. We chose our new system and…
Michael Glavin and team replaced my tank water heater with a tankless water heater. Within 24 hours of calling, the job was done. Michael was professional and did an excellent job. Very happy with the services provided.
Dave & Luis were Professional and Friendly. Did a great job! They explained all aspects of the installation! These two brothers were Great to have into my Home.
Adam did a great job. He was professional and he got the job done fast. Thank you sir.
Exceptional service
David and Luis did a great job! They worked quickly and explained the issue. Very professional and friendly! Thanks!
$4200 for lowboy water heater and it’s accessories.
Excellent service on a Sunday. He gave me a price it I didn't pay anymore. He was very helpful and told me everything I needed to do
Jacob, my technician, was very prompt and knowledgeable when replacing my hot water heater a couple of weeks ago. He was very transparent and did not push me to add features to the water heater. Removed and installed water heater in a very timely manner!
Jon was wonderful. We weren't sure when we would be able to have hot water again and Jon made it happen in less than a day. Very professional.
Peter was great and the same day turn around and completion of the water heater replacement was smooth and only took a couple hours. Very easy process.
We've had our AC, Hot Water Heater, and Charging unit all replaced and installed with Michael & Son Services and they've all been great!
The whole team at Michael and Son's has been great. From the 2 gentlemen that helped install our new ductwork and HVAC unit to the finance leaders to the admins that helped schedule our appointments. One in particular stood out, Mike Glavin. His professionalism, knowledge of water heaters, wells, plumbing and water…
We have used Michael & Sons for a number of projects over the last 15 years. Always quality work that keeps our home up and running. Their tech Nick helped us out with a water pressure issue this last week. Within minutes Nick had the issue diagnosed and was able to get the part replaced. Great work! Quality Work!…
Great fast and efficient.
Fast and Professional! They gave free estimates and were happy to give multiple when I was debating what exactly I wanted done (and trust me, I asked for quite a few). They ended up replacing my very old water heater that had started to have problems. It only took Yovan about half a day to do. Extra shout out…
Exceptional service with Ryne today! He took time to assess, collect information, and discuss the process regarding his work today. He was professional, knowledgeable, and kind throughout the process. The project was completed as communicated. Quality and care were also given to protecting flooring and carpet in…
2025.04.11: Rinnai water heater stopped working for few hours on April 8th. The water pressure near Rinnai was low at 45 psi. Frank checked it on April 9th and setup a plumbing appointment. On April 10 Travis Harris came over to check. He increased the water pressure to 70 psi and asked to report if the water heater…
HVAC Service Technician Kaddour Bachi did a thorough job. He called to let me know when he would be here. He did a very good quality services. I am impressed and I will continue to use Michael and Son Raleigh services.
Very knowledgeable & thorough, also a very nice guy
I've gone from using M&S for ad hoc jobs, but they've done such good work that we had both our hvac and water heater replaced by them. Straight forward service and pricing, support after-the-fact, and quality work. Rock solid technicians and service personnel, too.
Please use any other company - NOT Michael & Son! It appears that M&S would like to 'rectify the situation'. Honesty and integrity would have been helpful with the original installation of our water heater. We do not wish to have anyone from your company ever attempt to repair anything in our home! Feb 2019 Michael…
We use Michael & Son for plumbing, electrical, and HVAC. Strongly recommend. Everyone who has come has been great.
Sean Dunbar was great. Checked out our HVAC system and showed us several plans. Explained each system and their functions. We were happy with our choice. Sean made arrangements for our new install. Will continue to use Michael's and Sons for our Plumbing and HVAC services.
Logan mankin great help in freezing rain cold day got heat back on ! Thanks Have a great new year!!
Always great service, very knowledgable and friendly. Thanks Petey!
Taylor was extremely helpful, patient and knowledgeable. I recommend him 100%! Since my original review I have used Michael and sons multiple times. All of their technicians have been professional, knowledgeable, and helpful. I am pleased to say that more than 2 years on I would still give them five stars. I've…
The crew at Michael & Son are both professional and knowledgeable. I initially reached out to them for some toilet repairs, and after the great work and service provided that day I signed up for their maintenance package. After signing up, they come out to do initial inspections across all utilities and propose any…
amazing job!
I've always received quality and timely service from Michael and Son's. The technician David Rivera was awesome and provided detail options for repairs needed.
I will have to say this is the first time using them. Very quick response to the issue and handled professionally. Will also have to say. Juan was our service person and if I was to rate him it would be a 10+. My mother-in-law lives with us. She said “that he was the most polite person she’s seen ever come service…
Ten gold stars to Nick Cotter our M&S technician! Nick is absolutely 100 percent incredible! Professional, personable, prompt, focused, knowledgeable, and passionate with life to provide the best service to your customers. We were delighted with his recommendation to move forward with the tankless water heater.…
As always Blake makes sure that all electrical issues are fixed. I have been a customer since 2009.
I signed on with Michael and Sons years ago and it's been a great experience ever since. They're professional and reasonably priced. When the technicians come out for servicing they're always on time, courteous and work neatly. They not only maintain our systems, they've also installed new upstairs and downstairs…
As always Michael & Son did excellent work. I commend Juan Castillo for being professional and personable. A good asset to Michael & Son.
Shane was on time, professional, courteous, and took care of the inspection, product purchase and installation in fewer than three hours! The customer service representative was outstanding, too. Thank you, Michael & Sons!
Michael and Son does a great job hiring knowledgeable technicians. Luis Rivera was excellent with replacing our water heater. Thank you all again for bringing our house value up. 😆
On time, thorough and very courteous. Tyler was a champ to install an attic fan in 100 degrees! Very pleased with the service!
Brian Murray and his team did a great job installing a new hvac to our house. He was very professional and timely and personable to talk to.
3/26/24 updating again to review Kadel Comper. Really impressed with the customer service (calling ahead to confirm arrival time, friendliness, politeness), knowledge and skills the young man displayed. 2/28/24 updating my review to include thoughts of J’Mario - a very thorough young man who did more than the…
Juan was fantastic! He was so kind and took the time to explain things to me. He was extremely efficient and replaced our toilet really quickly. He also helped identify another plumbing issue that would've been a problem later, and promptly fixed that too!
Great experience. Frank was excellent. He explained my options clearly and honestly discussed what the pros and cons were. I'll ask for him by name the next time I call M&S.
I'm a first-time customer of Michael & Son Services, and they did an excellent job replacing my water heater. The whole process exceeded my expectations. I submitted an appointment request for an estimate online, and the tech responded promptly, informing me that he was on his way and arrived on time. Petey was…
Frank did a great job installing a new hot water heater
I booked an appointment online and they were here the next day, on time. Luis was very professional, timely and wonderful to deal with. He was knowledgable about the entire process of replacing the hot water heater and left a very clean and tidy workspace. My mom had just recently had surgery and he was so kind to…
10/10 would recommend. Had a next day appointment, which could have been a same day, if I had opted for that. Called prior to arrival and ended up doing a same-day installation of a tankless water heater for me. Very knowledgeable and friendly staff. Will be using for all future plumbing/electrical/HVAC needs.
Had an issue late Friday afternoon with my water heater and within 2 hours it was fixed and within 18 hours I had the parts I needed and was on my way. Ryan was great and would highly recommend.
Very professional and always have a good experience!
I've used them several times on my rental properties and personal house. Always prompt, professional and great service. Very helpful staff and scheduling is easy.
My water heater decided that it didn't want to hold water anymore late on a Saturday night, so I decided to give Michael & Son a call on Sunday. Before I knew it, Frank was at my house, diagnosed that my old tank was beyond saving, and got to work on getting a new one priced out for me, and then he installed it that…
Have used Micheal and Son on multiple occasions and each time the service has been excellent. Technicians are friendly, professional, knowledgeable, and always arrive within the appointment window with a call ahead when they are on the way. Great service!
Juan is a great technician, personable, attentive, professional and hardworking. He made the sting of the bill somewhat tolerable.
Joshua, the technician arrived on time got the job done proficiently and professionally couldn’t have asked for any better experience
My tech was awesome.
Frank Castaneda diagnosed and replaced my water heater. He was very professional and did a fantastic job.
Great customer service and everything was done just as I wanted and done same day which I was not expecting! Only thing was I didn't ask if labor was included in price I was given so i ended up paying another $1800 for installation. Just be sure to ask!
Hot water tank installation was conducted on time by Frank, with adequate explanation of the cost and the installation process , in a professional and responsive manner. Frank was efficient, explained his work and the device operation. He was very courteous and cleaned up when finished. Ask for Frank for you plumbing work.
I had a very good experience with Michael & Son. My water heater ruptured and they sent Frank over with a new one the same morning. I can’t recommend Frank highly enough! Not only was he pleasant to work with, but he also took the extra time to educate me about my water heater, ensuring I made an informed decision.…
They worked hard and did a great job
My hot water system started to leak on Sunday and they replaced it on Monday. Fast, friendly and efficient. Everything works and looks great.
To start I live in the middle of nowhere. Competent electricians and plumbers that can show up for high priority services are extremely difficult to find. Michael and Son Services is the exception to that rule. Are they cheap? No. They are however focused on delivering extremely timely service, high quality…
We had an emergency requiring plumbing, electrical, and restoration - M&S were able to be there within an hour. Josh was our point person and handled everything with competence, empathy, and professionalism - down to the custom doormat they used to protect the floors. He explained everything that was needed and…
Excellent very helpful & when over everything
We discovered our hot water heater was leaking around 4pm on Saturday of Labor Day Weekend. The first company I called couldn't come out until after Labor Day. I called MIchael and Sons based on positive online reviews. I was told a tech would be here between 6pm to 11:59 pm. Luis Rivera arrived around 6:30pm.…
Recently purchased a home and one morning woke up with a water heater leaking in the garage. Most places couldn't come for a few days at the earliest but Michael and Son were able to come that same afternoon and install a new water heater. Michael Glavin was knowledgeable and professional and came back out when the…
Our tech Juan was awesome. He was very knowledgeable. We would recommend him for any other customer.
Petey was prompt, professional, and provided quick service.
Luis was great! Quick to identify the problem and replace our water heater.
Juan was excellent. Very professional and did excellent work.
I called and within hours Yovan was here replacing our hot water heater. The area looks substantially better than when he came. Thank you for the quick and fantastic service.
Our tech was Travis. He did our annual plumbing inspection. We needed a new water heater and pressure reducer valve. He provided quotes and a time line for the work. He did all the work the same day. He was very polite, and worked hard. Our experience was great. I highly recommend Travis and Michael and Son. Thank-you for great service.
David, our plumbing guru was amazing. He called to see if it was ok to come a little before the scheduled time (that never happens) and was very patient and informative in explaining options on replacing our water heater. All done in the same day. The invoice is concise explaining what was done and the HCA program…
Just had a bi year check up the gentleman,jason,Blake and randy were wonderful and a joy to deal with had some plumbing done I am very satisfied w/ the professional service of Michael & sons
All our home equipment is serviced by Michael & Son, we wouldn’t have it any other way.
Owner
Water heater expansion tank
Our technician installed a hot water heater and completed other plumbing repairs. He displayed integrity immediately by explaining every step of the process to us and inviting us to observe his work. After he left, we noticed the smell of propane gas that required the response of the fire department. As soon as…
I had electrical and plumbing work done. Both techs arrived within an hour of calling for service which was amazing! I had Devon come for electrical work, (installing smoke detectors, installing a light fixture, fixing wall sockets and re-doing wiring to a hot tub). Noah came for plumbing, (installing a new water…
Always professional and courteous. I will definitly be using Michael & Son for any other issues that pop up around my home.
It was pretty seamless- no drama- did a great job and cleaned up
I had a very great experience. Juan was very professional and knowledgeable about what he was doing. Definitely will recommend to other. Great service!
We needed our house repiped and a new hot water tank. After getting multiple quotes from several plumbers we chose Michael & Son, The process was easy, we filled out a service request online, the next day a technician performed an inspection and presented multiple options and prices for the work to be performed. We…
Juan was very helpful and knowledgeable!
We called Michael and Son Services for a second opinion on our hot water heater after it broke from not being properly installed by a previous company that evidently did not know what they were doing. Luis Rivera was our technician. He explained to us all the things that was done wrong and answered all our…
They came immediately as we had a water heater not working! They fixed the problem quickly and helped me return the water heater that was broken but still under warranty to Lowe’s! Very professional service and staff! I would highly recommend them! Thanks Brad and team!
Update Jul-2023- required addition service for a Water Heater incident; received the same great service and decided to replace the 15 year old water heater. From the initial online appointment request 1:39pm they showed up early and the replacement/repair was completed by 5:05pm on a Saturday!! Prior Service -…
Needed an emergency water heater replacement. Made an appointment the night before and Fabian showed up early the next morning. He talked me through all the options and was able to replace the unit same day. He was very efficient and very informative about the unit. Had hot water again by lunch time. Would…
Arrived home to my older hot water heater leaking and hissing in garage. Called several places but everyone days out. I called Michael and Sons based on reviews expecting to pay too much but hey I needed hot water. David and Louis were very knowledgeable and professional and the price was reasonable. Great job and completed in about 4 hrs.
Good experience. They book a date for service right away. The plumber that came to my house, David was very professional.
We recently used Michael & Son for a hot water heater installment. Our technician/plumber, Travis Harris, came out and was able to troubleshoot the issues we were having with our 20 yr old worn out water heater and make a recommendation for a new unit installation that would perfectly suit our needs. The quote was…
Noah was very professional and communicated very well to keep me informed on the work.
Frank was very professional and did a wonderful job very pleased.
Excellent service....analysis of problem & given all options with a complete explanation of his findings!!
Great service in an emergency on a Sunday.
Update June, 2023 - Just had Michael & Son install a new tankless water heater and repair a thermostat issue due to house being closed over the winter. Josh and Adam were phenomenal! Very professional and exceedingly thorough - I love this company! Nov. 2022 - I had an awful situation where I was out of state and…
Frank was great!
It is with great disappointment that I share my experience with Michael & Sons of Raleigh, urging others to exercise extreme caution when considering their services. This company's staggering incompetence and lack of accountability during the installation of a natural gas water heater, despite clear instructions for…
Fabian was on time, knowledgeable, and friendly. He explained our options and helped us make a good decision that suited our needs. Thanks for making a bad situation better!
We used Michael and son to determine a water leak that was coming from our bathtub right to the downstairs Kitchen ceiling. First, Customer service were great and The technician Andrew who they sent. Was communicative and he arrived in a timely manner, he determined what was causing the leak. He also gave us…
Fabian was very knowledgeable and very detailed when providing me with information. His customer service was excellent. That is the kind of service all companies should give . I would definitely use them again.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
