How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for water heater installation
Clear ✕All 550 Google reviews tagged “Water heater installation” · showing 140
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Juan was amazing. He was respectful to my whole family while he did his work. My kids loved him. I know I should be talking about his repair but that to me was his job. What he did went way beyond. 100% would recommend him to anyone.
We had Elis and Frank install our new tankless water heater, which was a long day’s work for them. From start to finish they were kind, professional, thorough, provided updates and explanations in details! We would recommend them to absolutely anyone!
Service rep showed up on time and offered extensive list of options to address my water heater that had suddenly started releasing water through its release valve. Water heater was replaced on same day as diagnostic visit.
This was my first time hiring Michael & Son Services. My water heater stopped functioning and it was easy to get them here within a reasonable and quick time frame. Thomas and Anthony were great to work with and were very efficient and even stayed late to get everything wrapped up.
Petey did a great job installing a new water heater and was quick. All in one morning!
Jordan did a great job replacing our water heater and repairing the damage done by a leaking pipe above the old one. He was very courteous and explained things clearly.
Thomas was all about getting things set up and working as quickly as possible. It was a challenging situation and he was there late in the evening but he did a great job and had a great attitude. He's very knowledgeable and friendly and I would definitely have him do work here in the future.
We had our water heater replaced yesterday with Petey. Then requested him back today for our kitchen leak. He was polite, professional and very knowledgeable with the replacements. Francis assisted him today with the same professionalism. Thank you!
Very positive and Jason was responsive and thorough.
Very nice, personable, and knowledgeable. 100% would recommend.
The Technician was very good.
Petey did an amazing job with our plumbing issues from diagnosis to solution. Can't speak highly enough about his professional demeanor. Thank you!
Great service from Michael’s Plumbing Professionals! Fast, professional, and reliable. Highly recommend!
Juan, was awesome, he replaced our hot water heater on a Saturday afternoon. He went above and beyond when we turned on the power and it popped. He called his team to get an electrician out to our house to look into the breaker box. We would definitely use Micheal and Son again and I would likely recommend Juan for your plumbing needs . Thank you
Petey was great. Will definitely use again.
Our water heater went out on Sunday and had grandchildren coming to stay on Monday. I called Michael and Sons and they sent Frank Castaneda to our house Sunday night. When he arrived, I explained that while I needed hot water, I wanted to switch to a tankless system. We discussed the changes and Frank took care of…
Andrew did a great job. He was knowledgeable, polite, and explained things clearly.
I called yesterday, and the technician was able to come today, fix my leak, and replace my water heater in a few hours. Bravo on a job well done, and such speedy service!
Nolen was great! Extremely professional and thorough. Glad I switched from Roto-rooter who failed at getting the job done or at providing decent service. Glad I made the switch!
Brian Rodriguez (Michael & Sons Electrical) installed an electrical outlet on the exterior of my house for preparation of a tankless water heater. He provided a high level of professionalism and portrayed an outstanding work ethic. After his work was completed, he was able to consult and quote another electrical project that I was procrastinating on.
Great Service. The appointment was made quickly which was crucial due to the water leaking from my hot water heater. New replacement in a short period of time.
Tech Alexander Smith diagnosed and installed a new water heater for us, same day. Wonderful, friendly, hard working guy. Couldn't be happier with the service.
John was very kind, professional, efficient, & very neat.
Josh was very knowledgeable and helpful!
Very fast, great work, very polite.
Juan is very fast and great at communicating.
Great work very crafty with his work and moved very quickly. Great Work all around
Andrew was friendly, prompt and professional. He quickly located the issue and made the appropriate fix
Way overpriced by 20-23% (complared to 3 other quotes ) . I understand a fair shake , but that’s a lot. Alexander was a nice person, but maybe next time. M&S upper management should look at their current margins and adjust. Tks TR
Ismail was very informative and explained the issues my HVAC was having. He answered all of my questions and was very pleasant.
Great service from Michael & Son! I’ve used them for plumbing, HVAC, and electrical work and have always had a positive experience. Their technicians are professional, knowledgeable, courteous, and show up when expected. They take the time to explain the work, answer questions, and make sure everything is done…
Editing my review to add (8/27/2026): our electrician Blake is top notch. He caught issues with outlets and potential moisture that I had no idea was happening. He replaced our outdoor outlets, which were no longer to code, quickly and effectively. Also just a genuinely nice person and enjoyable to chat with. Thank…
New item, same level of high service. Matthew did a great job responding to my injector grinder pump service. === On time, kept me well informed, improved the venting from old setup, clean work area afterward, product works great (new tankless Rinnai). Ryne provided great service - recommend! Follow-up: Same for…
Jason was a very polite and hard working young man. He did a great job replacing our broken water heater in a timely and clean manner.
Ellis masters his craft with precision. While progressing through his water heater installation, he provided oversight and was sure that I was able to grasp the details of the project.
I've had multiple horrible experience with Michael's and Sons. I had an electrical issue and called their service. I paid for everything recommended including work that had nothing to do with my original issue, nearly $6K. Low and behold two days later breaker is flipping again and now I am having to call a…
Tech was very professional and knowledgeable. Had to replace my water heater which inconveniently busted on a weekend. He worked quickly & efficiently to get be back up & working with minimal downtime without water. Definitely recommend.
Paris at Michael & Sons is installed my new State direct vent, gas water heater, added a new expansion tank, relocated pex water line and added a new shut off to the water main in my home. Very satisfied with his work. Most people can do the work, but their attitude sucks, especially when a homeowner requests…
Ryne did a great job installing a new water heater
Jason did a wonderful job replacing our water heater and explaining the entire process. Everything was a quick process and I’m extremely grateful for Micheal and Sons! Thanks again.
Nolen arrived early and was thorough in diagnosing the problem and providing alternatives. He worked efficiently and left everything as he had found it.
James was an absolute professional who went above and beyond. Our house needed a new water heater, toilets, and a few other things all at once and we were grateful that he went above and beyond when it came to the level of service, quality of the installations, knowledge and communication!
Josh was friendly, professional, and efficient. Initial inspection was informative. Installation of water heater was nicely done.
Professional, very willing to take time to explain everything. He had to work for a very long time in very hot weather and never seemed to mind and remained kind and professional
Petey was amazing. Came out earlier than expected, and installed a new tankless water heater. He was very personable and professional. Not only would I recommend Michael and Son but I would recommend Petey specifically.
They called before coming and then came on time. Professional and clean.
Adam was amazing. Highly professional, skilled and thorough.
He was extremely professional and got the job done quickly. I am really pleased!
He is very kind to answer every question I ask.
I had an incredible experience using Michael and Son for a water heater repair today. The plumber, Ellis, was incredibly knowledgeable about the issue and provided all of the information that we needed to make an informed decision. While Ellis was replacing our water heater, it was clear that he takes a lot of…
This crew really know what they are doing - very personable, professional and polite. We will be using this crew for all of our home needs
I have used M&S for multiple services including HVAC and water heater replacement. They are always timely and professional. Communicate well and guarantee their work.
Called to have a water heater which was under warranty repaired, they tried to scam me out of thousands of dollars for a simple fix. Do not conduct business with this company.
Thank you to Frank Castaneda from Michael & Son for the excellent work in replacing my homes water heater. Frank was extremely professional and knowledgeable in providing me with my best options for my needs.
Kyle was wonderful! Very professional and knowledgeable. Made sure we understood everything he did and showed me pictures. I highly recommend Michael and Sons. We have used them over 20 years now.
Probably the most bizarre business model I’ve encountered. Nobody knows the price of general maintenance until a technician arrives. Technician arrives and it’s the wrong technician for the wrong system. He doesn’t know who to call. I called and nobody could give me a price or explain what’s in a yearly membership..…
Excellent service!
Jordan was a rockstar, came out promptly on time both for a diagnostic visit and installation of a hot water heater. Set realistic expectations, was a clear and helpful communicator, and added a personal touch to the experience! He was super easy to work with and made things easy for us to work through. Despite…
Thomas was phenomenal and explained all the issues throughly. He started the work and gave me timely updates. I appreciated the 2 estimates he presented and ultimately I wanted to get all of the work done for peace of mind.
Overall, great experience! So glad we chose them for peace of mind.
George was prompt, extremely knowledgeable and able to share that knowledge.
I’ve had some minor plumbing and major HVAC work done. Punctual, courteous, and informative. They are my go-to for HVAC, plumbing, and electrical. Highly recommended!
Danny was so professional and caring, not only for the services provided, but for my well-being. He always explained what he was doing and asked me if I had questions throughout the repair. ONE OF A KIND!
Jacob was professional and went above and beyond to remove and place a new water heater the same day to make sure my twin babies had hot water!
Jason was top notch. Great professional! Never had such great service!
Great service and very friendly
I called on Thursday at 5pm and was able to be scheduled in the next morning. Juan was my technician, he tried to help me get my current water heater repaired due to a leak and once it was obvious the water was no longer heating he went above and beyond to get me set up with a new water heater. Very personable and…
Jason was wonderful! I had quite a few plumbing things that needed repairs (and quite a few things were more complicated than it looked), and he completed everything efficiently and with a smile. So happy to everything functional in the house and to know that it was installed with care!
Came quickly, got the hot water heater replaced. Also taught me good practices and what to look for in case of issues.
We have had Josh from Michael & Son Services out to address our plumbing needs. He was prompt, polite, addressed our needs professionally, and left us knowing he and his company would be available when we needed assistance. We recommend the work that Josh and Michael & Son services provide. Best
Kacey showed up on time and did a thorough investigation of my heating system. He did a professional job,.he worked fast and also suggested some improvements to the system, which I will consider.
Never expected to get my water heater replaced on Christmas eve, but it happened. Thank you so much Michael and Son. The technician was outstanding and completed the job with great care and accuracy.
Jason and his partner did a fantastic job. He was very thorough and helpful and is extremely knowledgeable. Took less time than anticipated too. Highly recommended!
Gayle did a good job of Joe shooting their problem, keeping us informed of the solution and cost and communicating openly with us
Luis did a great job, extra shout out for helping us out on a Saturday morning! Professional workmanship, knowledgeable, and helped steer us in the right direction as to what we needed. We are very happy with the work
Michael and Son came out the same day and replaced both of my water heaters. They installed new leak detection equipment, and updated everything up to code. It could not have been easier. Both the plumber and electrician were very knowledgeable and friendly. They answered all of my questions.
The gentlemen from Michael and Son were very knowledgeable and respectful
Thomas provided excellent service replacing our hot water heater.
Outstanding service technician Jason provided top notch installation and information relating to new hot water heater. He was punctual, courteous, efficient, and kept me informed of progress on the project. After install he cleaned up worksite thoroughly and discussed how the heater should be operated for maximum…
Thank you Josh for you kindness and willingness to help and walk me through the process! Appreciate the attention to detail and smile while working in this heat!
Josh did an amazing job replacing our water heater! Very knowledgeable and professional. Answered all my questions and concerns. I highly recommend this company!
Great job.
My experience with Micheal & Son was excellent! My technician exceeded my expectations with the install of my hot water heater, even fixing the mistakes of the builder when they originally put the hot water heater in, by fixing the leaking connector cause it wasn't properly crimped. I would recommend this company to anyone that needs plumbing work.
Bryan was friendly to work with, he knew his craft, and stayed until everything was done, way exceeding our expectations. He was a great example of why we called Michael & Son for this plumbing work.
Thank you Michael & Sons, and Josh! Water heater went overnight. Called them up, Josh came here to check things out. Gave us a quote, and completed the install quickly. New heater installed in a day... and a new hose bib and valve changed out while here. Respectful and friendly. Thank you so much.
The team at Michael and Sons were very professional and knowledgeable.
Jason arrived early in the morning to address our broken water heater. He quickly reviewed the issue, picked up a replacement and installed it, same day, and we had hot water again by the afternoon. The service was efficient and professional and I sincerely appreciate their work. Thank you so much!
I had an outstanding experience with Juan Castillo from Michael & Son Services. From start to finish, Juan exemplified true professionalism and customer care. He was incredibly friendly, approachable, and made what could have been a stressful process feel smooth and manageable. What stood out most was how…
Excellent experience, customer service was awesome
Great customer service! Travis did a great job installing a water heater and removing the old one that was well passed It’s date. Thank you again for your help.
Luis was a great technician. Communicated well, was punctual, and tried everything to get our Rinnai unit working. Unfortunately, a 14 year old unit gave out and Luis installed a new unit. Couldn't ask for a better experience, even if it did cost a lot to replace.
Although we were initially disappointed, Thomas showed great professionalism and worked late into the night and early the very next morning to address the challenges our older home gave him. He’s a good guy that works hard until you’re happy. Thank you!
We had all of the plumbing replaced in the house. They did a great job. I recommend for any project.
The tech was courteous but most of what I was told was not how it happen. From confusing pricing and timeframe info. I called before the job was started to let them know I was confused and they still sent the same tech and when I kept asking questions I never got full answers. I called when the job was done to…
Michael and Sons is a wonderful company. We had them out twice recently. Once for a new electric plug for our new induction stove. The second time for our water heater replacement. We purchased a tankless water system. All the tech guys were professional, friendly and knowledgeable. We even changed our heating/AC…
My 50 gallon water heater tank was starting to go. Travis from Michael and Son came out, got me a quote, and installed a brand new tankless setup the next morning and it is amazing. Thank you Travis.
Jason did a great job today. He explained The issue and provided me with several options. I highly recommend Michael and Son for service, and especially Jason who was very thorough.
Super job walking me through the repairs and replacements. Great job on the actual work too.
Jacob did a great job installing our new water heater
We have had the displeasure of working with this company now our attic is full of water and our dry wall and installation are ruined. They have been hard to get a hold of in the past so this review will stay up till our dry wall and installation of the affected areas are repaired completely or a refund of the…
I had a brand new water heater installed by Gavin and he was quick, professional, and made sure I understood everything about my purchase and install! Thanks!
The service technician was extremely professional and knowledgeable. I really appreciate selecting your company because of him thanks
Jason went the extra mile to help us get our hot water heater replaced as soon as possible. We are very grateful for his efforts for our family.
Very professional as usual.
Will was an excellent service person- personable! I would definitely recommend Michael and Son.
Gavin was absolutely wonderful! He was very informative on any and all questions I had. He was very prompt and met his time line as he had stated. I wish we had more techs like him!! It was a pleasure to deal with this polite young man! Thank you Gavin!!
Josh was amazing. As normal I had two other estimates, not one of the persons looked or asked the questions that Josh did. He explained everything and walked thru the process of what we had and what needed to be done with context, clarity and detail. Needless to say we picked Michael and Sons. Josh is a rarity!…
This is my first time using Michael and son and they are impressive. Our tech was amazing! i cannot say enough good things about this company! I'll never call anyone else! Thank you Jordan for making this so easy for us!
Our tech Peter was extremely helpful. Guided us through the right purchase and made sure we were comfortable with the maintenance schedule. It’s not often you find someone who cares and as knowledgeable with their products. Very satisfied and will use this company again.
I’m going to join the thousands of other people who’ve given M&S a perfect rating because it is well-earned. They were quick to respond, understood what I needed, and the service was great. Specific shout-out to Josh - I didn’t once feel ‘out of the know,’ as he made a point to tell me what exactly to expect and…
Mine was very friendly, thorough and completed the job in a timely manner
John was outstanding! Arrived right on time and was very professional. He clearly explained problem and provided replacement quote options. He did a nicer install than original unit had, completed it quickly and didn't leave even a scrap of trash or anything behind. I am very impressed.
Quick quality service
Could not have been any better. Michael's job was professional and he explained what our options were and made our decisions easy. Wish everyone was as good
Yovan Aponte from Micheal & Son heating and cooling completed plumbing work in our home which included installation of our water heater . He was timely, respected our home while completing the service, and gave a break down on how to utilize our new system. Mr. Aponte was open to questions and answered in ways we…
Andrew was the technician that came to my house to first inspect and then install my external hot water heater. He was very professional. He answered all of my questions. He anticipated concerns and issues that I had not even thought about and addressed him properly. I was very pleased with his installation and his…
Easy to schedule a service request online. Technician showed up precisely as scheduled, very friendly and professional. Update: we’ve had water heater replacement , some indoor electrical, and a heat pump compressor repair done by Michael & Son over the past year. Every service trip has been top-notch.
Jacob was very knowledgeable and efficient. Could not have a better install. We highly recommend Jacob.
David and Luis replaced my water heater. They explained the problem and answered all my questions. Both were extremely friendly and quick to respond. Would use again.
This was the first time I used Michael and Sons and they were great from the moment I first called, through all the work. I had my old water heater removed and a new, tankless water heater installed in a new location, plus a whole-house water filter installed. Very efficient, nice, professional. I will use them for pretty much everything going forward.
They responded quickly and were very clear about what was needed. And then less than 2 days and we had hot water. Both Cameron and Lamarius were great.
Eye professional, knowledgeable, and helpful.
Cameron Poulton was professional and did a great job diagnosing the problem. He was on time and informed us of every step. He explained all our options to us in a clear manner. We highly recommend Michael and Son.
I have been a Michael & Son Whole-Home Maintenance Plan member for the past year and couldn't be happier - especially after getting burned by another company before this. Everyone who has come out to my house is professional, knowledgeable, and incredibly thorough in the work they do. Today alone, I had James…
Jacob Kalet was AMAZING! We are so grateful that he was able to give us estimates & replace our water heater in less than 5 hours! He was very professional & knowledgeable! THANK YOU, JACOB!!
Kacey was awesome, he came out for our annual check in, gave some good advice and was great to chat with
Michael and Son has been a great help to us since we've moved into our house. Their techs are very friendly, personable, and are very skilled at what they do. We've had them tune up our HVAC and install a new water heater and garbage disposal. I've appreciated the transparency of what we were getting into with the…
Mr Ryan showed perfectionism and respectful, showed me all my options and was ready to get the job done really cool guy
Our water heater burst late evening. Michael & Son came that night, Juan assessed our situation and installed a new one the next morning at a reasonable price, and the team that arrived the handle the remediation process (Houston, James & Michael) were professional, courteous, and great with keeping us apprised of…
I had a great experience with Michael & Sons for an emergency toilet tank repair and water damage. Our technician, Danny Rosario was fantastic! He was extremely knowledgeable and took the time to explain exactly what was wrong and how he would fix it. It’s rare to find someone so thorough and patient with…
Jason was an excellent plumber. Very knowledgeable and professional. He was also very informative. Would definitely recommend Michael and Sons again and also recommend asking for Jason
Very professional. Explained our options clearly. Quickly started to get the job done.
Adam was awesome. Old tankless water heater sprung a leak. He arrived at 8:30, quickly diagnosed the heat exchanger failure, installed a new unit a couple hours after arriving!
Water heater finally bit the dust - Michael and Son was able to come out same day and get us a replacement installed that evening. Not having hot water in February for longer than a day would have been miserable. Technicians Petey and Nolen were superb, very efficient and gave plenty of options without feeling…
Jason did a great job installing new tankless water heater. Profesional work and courteous interactions. Explained everything and patiently answered all questions. Highly recommend Jason for plumbing needs
James at M&S was amazing, thorough, and professional! He fixed our issue in a timely way! He was neat and cleaned up after he finished. We can’t say enough great things about him!
We are very satisfied with Michael & Son. Peter was extremely knowledgable, helpful and responsive in installing a new tankless water unit. We will continue to use Michael & Son for any plumbing or electrical needs and would recommend them 100%.
Frank was really helpful when my hot water ruptured and leaked in the middle of the work week. Fast service (done in one day) and thoroughly explained my options to me. Very friendly and professional service.
Gavin provided excellent service, super easy and friendly experience. Booked after 10pm the night before and was here before 9am the next day and done by lunch.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
