How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for water heater repair
Clear ✕All 284 Google reviews tagged “Water heater repair” · showing 20
Michael & Sons is the company to use! They are inclusive for all of your main home components including HVAC, water heater, plumbing, etc. No need to have several companies with several contracts when you can have one company and one service contract. Our water heater went out on Friday (of course on the weekend)…
My HVAC serviceman Jordi and plumber Anthony arrived within minutes of each other and got mfurnace tuneup and water heater services done. They went over everything they did in detail and recommended potential followup services that might be needed before much longer so I could keep those in mind for later. Great service done quickly....thanks, guys!
Frank C. was fantastic. He came out on Saturday and did hls best to correct my years of not descaling my waterless tank. But the water stayed lukewarm.The only error my Rinnai heater gave was to descale which he did. Since it was Memorial Day weekend he needed to wait until Tuesday to talk to a Rinnai corporate…
Very positive and Jason was responsive and thorough.
Very nice service men
Elis was amazing! He took the time to explain everything he was doing and went over the prices before and after their membership. He was extremely knowledgeable and I would 100% trust him to work on our house in the future!
James Devoe was absolutely great. Walked us through our water heater flush, and what to expect. James was able to quote us our house filter system and will be getting that done soon.
Nolen was great! Extremely professional and thorough. Glad I switched from Roto-rooter who failed at getting the job done or at providing decent service. Glad I made the switch!
Exceptional service!! Highly recommend!
Bryan was On time, very informative very thorough! Also very pleasant and knowledgeable
Petey and team were awesome! He had to order a part For our water heater and was super responsive and understanding throughout the whole process. Appreciated the updates and the concern that he showed and now we have hot water!
James did an excellent job with replacing our water heater. He was professional and very knowledgeable.
Water issues and being on well water is a challenge but Travis was great
Great job!
Chase Fuller did an outstanding job in providing our family with hot water again. He worked quickly with his partner and repaired the problem very professionally.
Very professional, expert service.
Fast, friendly and great!
Called for a tankless water heater flush and a health check on the well pump/filter/tank; Ryan DiSorbo was a great technician, very knowledgeable and friendly, and took the time to explain his processes and teaching me what I (the humble homeowner) could do myself to keep my system in proper condition. Great service!
Juan did an excellent, professional job dealing with the plumbing issues of this old home. Well Done!
Called to have a water heater which was under warranty repaired, they tried to scam me out of thousands of dollars for a simple fix. Do not conduct business with this company.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
