How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for water heater repair
Clear ✕All 284 Google reviews tagged “Water heater repair” · showing 40
Michael & Sons is the company to use! They are inclusive for all of your main home components including HVAC, water heater, plumbing, etc. No need to have several companies with several contracts when you can have one company and one service contract. Our water heater went out on Friday (of course on the weekend)…
My HVAC serviceman Jordi and plumber Anthony arrived within minutes of each other and got mfurnace tuneup and water heater services done. They went over everything they did in detail and recommended potential followup services that might be needed before much longer so I could keep those in mind for later. Great service done quickly....thanks, guys!
Frank C. was fantastic. He came out on Saturday and did hls best to correct my years of not descaling my waterless tank. But the water stayed lukewarm.The only error my Rinnai heater gave was to descale which he did. Since it was Memorial Day weekend he needed to wait until Tuesday to talk to a Rinnai corporate…
Very positive and Jason was responsive and thorough.
Very nice service men
Elis was amazing! He took the time to explain everything he was doing and went over the prices before and after their membership. He was extremely knowledgeable and I would 100% trust him to work on our house in the future!
James Devoe was absolutely great. Walked us through our water heater flush, and what to expect. James was able to quote us our house filter system and will be getting that done soon.
Nolen was great! Extremely professional and thorough. Glad I switched from Roto-rooter who failed at getting the job done or at providing decent service. Glad I made the switch!
Exceptional service!! Highly recommend!
Bryan was On time, very informative very thorough! Also very pleasant and knowledgeable
Petey and team were awesome! He had to order a part For our water heater and was super responsive and understanding throughout the whole process. Appreciated the updates and the concern that he showed and now we have hot water!
James did an excellent job with replacing our water heater. He was professional and very knowledgeable.
Water issues and being on well water is a challenge but Travis was great
Great job!
Chase Fuller did an outstanding job in providing our family with hot water again. He worked quickly with his partner and repaired the problem very professionally.
Very professional, expert service.
Fast, friendly and great!
Called for a tankless water heater flush and a health check on the well pump/filter/tank; Ryan DiSorbo was a great technician, very knowledgeable and friendly, and took the time to explain his processes and teaching me what I (the humble homeowner) could do myself to keep my system in proper condition. Great service!
Juan did an excellent, professional job dealing with the plumbing issues of this old home. Well Done!
Called to have a water heater which was under warranty repaired, they tried to scam me out of thousands of dollars for a simple fix. Do not conduct business with this company.
Jon R. was great!
Jordan Joseph, who did several plumbing related jobs, was excellent. He kept me posted, answered all the questions. He was very timely, patient and even came back on our request for some change, without any fuss. Would recommend him strongly.
I can’t recommend this business enough. My water heater broke and being without hot water (especially with teenagers in the house) was no fun. I called many places that couldn’t even come look at my problem for another 4 days. When I scheduled with Michael & Son, I was able to secure an appointment a few hours…
Luis was outstanding!! Got my hot water heater working again and was so knowledgeable! Right on time and really friendly.
Michael and Sons just performed my bi-yearly check up. The technician was highly skilled and was able to complete the task in a highly efficient and professional. He pointed out areas that need some attention and could have completed the task today if needed. The best AC company in Raliegh!!
Danny was very professional, considerate, and knowledgeable. He was able to diagnose multiple plumbing issues very quickly. He was very detailed in showing and describing to me what each problem was, and what needed to be done to fix it. He also gave very honest recommendations and options for me to choose in order to resolve each issue. Highly recommend
Adam was very thorough, professional and friendly. He was able to service our water heater in a timely manner. I love this company!
We had a weird problem. Thought it was plumbing, turned out to be electrical. Jason, Blake, & Chris coordinated with each other and took the time to solve the problem, which was absolutely not straightforward. Blake kept me updated on costs and his plan the whole time, and when they finally figured out the problem,…
Great work and prompt service.
Tech was professional, patient, showed empathy, explained what he was doing and why.
Brayan went completely above and beyond during this repair appointment. He came in to help with our disposal (which was fixed quickly) and ultimately ended up fixing a long-broken shower and helping with long term plans to protect our water system and fixtures. He even fixed a lose doorknob he noticed!!
David was exceptional in helping me to determine next steps for our shower pan as well as diagnosing a problem with our water heater's expansion tank and PRV. He changed both of those items (and everything that goes along with that) and we are back in business at the correct pressure in the house. Thanks, David, for all of your help today!
Our plumber showed up promptly at the beginning of his arrival window. He was thorough and professional. What I really liked is that he didn’t try to upsell. He was honest about what was needed and provided great service. Ryne did a great job.
Andrew Hyatt did a great job… professional, knowledgeable and friendly! A real asset to your company. Thank you!
Yovan, the service person, wasvery knowledgeable and proficient in his job. He explained very well what needed to happen to make the repair.. Good job!
Our water heater burst late evening. Michael & Son came that night, Juan assessed our situation and installed a new one the next morning at a reasonable price, and the team that arrived the handle the remediation process (Houston, James & Michael) were professional, courteous, and great with keeping us apprised of…
I have never been so displeased with service as I am with this company. I have called and requested to speak with mgmt and corporate and have yet to receive a call. I have had several technicians come to my home. They seem incompetent and unaware of what they are doing. I have paid for service and the problem…
Highly recommend Michael and Sons. Specifically the tech, Ryan Disorbo. He was very personable and extremely thorough. He went through all of our options, taking time to explain the little details and the cost of everything. He wasn’t pushy and was confident in what he was doing. Will be using this company again and…
Ryne did a great job, was early and explained what he was doing! He was efficient with his and my time!
Frank was knowledgeable and helped with my tankless project. Came prepared, had parts and all of tools needed for the job. Thank you Frank. Will definitely recommend the company to friends and fam.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
