How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREMichael & Son Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 14,480 Google reviews
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Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Michael & Son Services for 8 kinds of job.
Michael & Son Services for water heater repair
Clear ✕All 284 Google reviews tagged “Water heater repair” · showing 160
Michael & Sons is the company to use! They are inclusive for all of your main home components including HVAC, water heater, plumbing, etc. No need to have several companies with several contracts when you can have one company and one service contract. Our water heater went out on Friday (of course on the weekend)…
My HVAC serviceman Jordi and plumber Anthony arrived within minutes of each other and got mfurnace tuneup and water heater services done. They went over everything they did in detail and recommended potential followup services that might be needed before much longer so I could keep those in mind for later. Great service done quickly....thanks, guys!
Frank C. was fantastic. He came out on Saturday and did hls best to correct my years of not descaling my waterless tank. But the water stayed lukewarm.The only error my Rinnai heater gave was to descale which he did. Since it was Memorial Day weekend he needed to wait until Tuesday to talk to a Rinnai corporate…
Very positive and Jason was responsive and thorough.
Very nice service men
Elis was amazing! He took the time to explain everything he was doing and went over the prices before and after their membership. He was extremely knowledgeable and I would 100% trust him to work on our house in the future!
James Devoe was absolutely great. Walked us through our water heater flush, and what to expect. James was able to quote us our house filter system and will be getting that done soon.
Nolen was great! Extremely professional and thorough. Glad I switched from Roto-rooter who failed at getting the job done or at providing decent service. Glad I made the switch!
Exceptional service!! Highly recommend!
Bryan was On time, very informative very thorough! Also very pleasant and knowledgeable
Petey and team were awesome! He had to order a part For our water heater and was super responsive and understanding throughout the whole process. Appreciated the updates and the concern that he showed and now we have hot water!
James did an excellent job with replacing our water heater. He was professional and very knowledgeable.
Water issues and being on well water is a challenge but Travis was great
Great job!
Chase Fuller did an outstanding job in providing our family with hot water again. He worked quickly with his partner and repaired the problem very professionally.
Very professional, expert service.
Fast, friendly and great!
Called for a tankless water heater flush and a health check on the well pump/filter/tank; Ryan DiSorbo was a great technician, very knowledgeable and friendly, and took the time to explain his processes and teaching me what I (the humble homeowner) could do myself to keep my system in proper condition. Great service!
Juan did an excellent, professional job dealing with the plumbing issues of this old home. Well Done!
Called to have a water heater which was under warranty repaired, they tried to scam me out of thousands of dollars for a simple fix. Do not conduct business with this company.
Jon R. was great!
Jordan Joseph, who did several plumbing related jobs, was excellent. He kept me posted, answered all the questions. He was very timely, patient and even came back on our request for some change, without any fuss. Would recommend him strongly.
I can’t recommend this business enough. My water heater broke and being without hot water (especially with teenagers in the house) was no fun. I called many places that couldn’t even come look at my problem for another 4 days. When I scheduled with Michael & Son, I was able to secure an appointment a few hours…
Luis was outstanding!! Got my hot water heater working again and was so knowledgeable! Right on time and really friendly.
Michael and Sons just performed my bi-yearly check up. The technician was highly skilled and was able to complete the task in a highly efficient and professional. He pointed out areas that need some attention and could have completed the task today if needed. The best AC company in Raliegh!!
Danny was very professional, considerate, and knowledgeable. He was able to diagnose multiple plumbing issues very quickly. He was very detailed in showing and describing to me what each problem was, and what needed to be done to fix it. He also gave very honest recommendations and options for me to choose in order to resolve each issue. Highly recommend
Adam was very thorough, professional and friendly. He was able to service our water heater in a timely manner. I love this company!
We had a weird problem. Thought it was plumbing, turned out to be electrical. Jason, Blake, & Chris coordinated with each other and took the time to solve the problem, which was absolutely not straightforward. Blake kept me updated on costs and his plan the whole time, and when they finally figured out the problem,…
Great work and prompt service.
Tech was professional, patient, showed empathy, explained what he was doing and why.
Brayan went completely above and beyond during this repair appointment. He came in to help with our disposal (which was fixed quickly) and ultimately ended up fixing a long-broken shower and helping with long term plans to protect our water system and fixtures. He even fixed a lose doorknob he noticed!!
David was exceptional in helping me to determine next steps for our shower pan as well as diagnosing a problem with our water heater's expansion tank and PRV. He changed both of those items (and everything that goes along with that) and we are back in business at the correct pressure in the house. Thanks, David, for all of your help today!
Our plumber showed up promptly at the beginning of his arrival window. He was thorough and professional. What I really liked is that he didn’t try to upsell. He was honest about what was needed and provided great service. Ryne did a great job.
Andrew Hyatt did a great job… professional, knowledgeable and friendly! A real asset to your company. Thank you!
Yovan, the service person, wasvery knowledgeable and proficient in his job. He explained very well what needed to happen to make the repair.. Good job!
Our water heater burst late evening. Michael & Son came that night, Juan assessed our situation and installed a new one the next morning at a reasonable price, and the team that arrived the handle the remediation process (Houston, James & Michael) were professional, courteous, and great with keeping us apprised of…
I have never been so displeased with service as I am with this company. I have called and requested to speak with mgmt and corporate and have yet to receive a call. I have had several technicians come to my home. They seem incompetent and unaware of what they are doing. I have paid for service and the problem…
Highly recommend Michael and Sons. Specifically the tech, Ryan Disorbo. He was very personable and extremely thorough. He went through all of our options, taking time to explain the little details and the cost of everything. He wasn’t pushy and was confident in what he was doing. Will be using this company again and…
Ryne did a great job, was early and explained what he was doing! He was efficient with his and my time!
Frank was knowledgeable and helped with my tankless project. Came prepared, had parts and all of tools needed for the job. Thank you Frank. Will definitely recommend the company to friends and fam.
Joshua repaired my water heater. He was friendly, knowledgeable, and upfront about the process and price. He did a great job!
First of all, I cannot say enough about the professionalism and skills that Luis from Michael and son brought to my home today. He was clear, concise and explaining everything that need to be done. Very patient with me as we search for the shut-off valve in my home. Overall the experience was great. I suggest anyone…
Tom was outstanding… Second time he’s worked on plumbing repairs at our home. Knowledgeable and nice to work with.
We had a pipe burst to our hot water heater that caused quite a bit of water damage. We noticed it around 6:30pm and called Michael and Sons. Houston came out and examined the damage and talked us through everything. He was thorough and very kind. Adam was the plumber that came out. Again, he was very thorough and…
Great service and they very professional! Would recommend them to anyone have any plumbing issues in their home!
Great technician.
Justin Farrell came for seasonal furnace inspection and service. He was very personable, professional and thorough. He earned my trust for all future needs!
Ask for Andrew! Great work courteous professional and cares about his handiwork!
Michael was very knowledgeable and I would welcome him back to fix any other electrical issues I might have
Michael and Sons Thomas Hyatt was the most professional and knowledgeable service technician! His troubleshooting thought process was very sound and logical. He utilized all of his resources to attack the issue.
Jason called in advance. He showed up on time. He was quick in servicing my hot water heater, locating the issue, and making the necessary repair. I would absolutely recommend Michael and Sons!
We’ve had several folks out from Michael & Son for electrical and plumbing jobs and all have been kind, professional, and patient with questions. Their work has been excellent and they always present options and explain advantages/disadvantages of each.
Our water heater broke down on a late Saturday night. We called Michael & Sons and this company has made a terrible situation felt a little better. Frank and Danny explained what happened with our old water heater and you can see in the photo how much corroded gunk were inside. We eventually decided to switch to a…
My technician Miguel did a fantastic job. After asking a few questions about our problem, he quickly had an idea of what was causing my unit to fail. He said he would have it up and running in a few minutes and he kept that promise. He also gave me some tips I was unaware of, even after many years of technician…
Danny was professional and explained everything he was doing. He was very kind and personable.
Ryne is amazing!!! He fixed our water heater and even though he couldn’t fix every problem he made sure to leave us as comfortable as he could. He cleaned up the excess water under our sink and replaced our water heater damages. He was really a lifesaver!!! I would recommend this kind gentleman to anyone for any plumbing issues.
Frank was amazing. My water heater wasn’t working and required a part to be ordered. He kept me updated the whole time and came to finish the repair as soon as the part arrived.
Both crews, Gaspack and Furnace/AC, were very good. They worked hard and steady. They finished a little ahead of schedule. Tyler kept me informed and explained every thin when they were finished. They cleaned up at the end and it was like they were never here except the new systems work great.
He did a wonderful job! We're very satisfied. Above and beyond!
He came early and completed the task in a timely manner Educated me on how to maintain in the future Excellent job
Adam was very thorough in his work to repair the gas leak.
Our technician Ryan was super knowledgeable! We explained the noise and he immediately knew what was wrong and fixed it! He also checked out our water heater and noticed some valves and our expansion tank was starting to show signs of having issues. He explained the different options and things he could. We opted…
The technician was a very nice, courteous, and informed person.
Juan was fantastic! He was knowledgable, friendly, and made the necessary repairs. He will be our call when we need repairs in the future.
I have had quite a few different technicians from Michael &Sons work on my AC and plumbing and gas systems in the past 6 months and I have been extremely happy with the quality of the work, but also the friendly nature and thoroughness of the technicians. These are the folks that have come out: Josh Litvak, Edwin…
Frank the Plumber from Micheal & Sons did an amazing and very professional job addressing my hot water heater situation at hand and provided sound guidance for my near future replacement.
Easy to schedule and get support when I've had issues. I've been on a maintenance plan for several years. Not always the cheapest, but they definitely always do a great job. Most recently Ryne helped me with my plumbing and Darrin helped me with my HVAC. Would definitely recommend.
When inspecting our plumbing, Jon did a great job of explaining the dynamics of water pressure in our house and how they change over time. Since our pressure had evolved to be too high, he provided us with mitigation options. He replaced our pressure relief valve and our expansion tank (which had a bladder rupture…
We have used Michael & Sons for a number of projects over the last 15 years. Always quality work that keeps our home up and running. Their tech Nick helped us out with a water pressure issue this last week. Within minutes Nick had the issue diagnosed and was able to get the part replaced. Great work! Quality Work!…
Sylvester arrived promptly and was professional and courteous. He listened intently and then began his diagnosis of the issue with my water heater. He explained what he found and what the remedies are, and the outcome of each remedy. Based on the information he provided, I was able to make the best decision. He…
Very knowledgeable & thorough, also a very nice guy
Professional, nice, and on time!
We had the Company out 2 days due to a recurring problem in the frigid cold. It was a frozen condensate line. Juan, our tech, was great and a cool person. He was extremely knowledgeable and professional. Definitely recommend M&S for your needs.
Dezireon Ore from Michael and Son arrived on time early this morning and immediately went to work, fixing/replacing some of our old plumbing fixtures. His visit wasn't cheap, but it was professional and thorough. He was pleasant to work with and communicated clearly and helpfully. Good job, Dezireon!
I will have to say this is the first time using them. Very quick response to the issue and handled professionally. Will also have to say. Juan was our service person and if I was to rate him it would be a 10+. My mother-in-law lives with us. She said “that he was the most polite person she’s seen ever come service…
Quick to reply and arrive at our home. All was resolved.
Great work and very helpful. Talked me through the issues, solutions, and what to look for in the future.
The technician from Michael & Son was courteous and neat. He pointed out issues to monitor on our HVAC system, but he didn't push for the upsale. He also took care of a secondary service that was not part of the original appointment.
As always Michael and Son people always friendly and informative
The young man was very polite and knowledgeable.He completed the job quickly and cleaned up the work space. Great job!
I was so impressed with the service, very detailed, knowledgeable about out unit and the services they provide. Very professional, thank you!
Michael and Son’s is great. They were able to get me a Same-day appointment and their technician showed up on time and was quickly able to fix the issue. Travis went above and beyond by replacing all insulation I had removed from my water heater. Thank you, Sam
Frank did a great job of advising and immediate quality repairs.
Jason is an asset for your company. He’s helpful, polite, and professional.
Luis inspected our plumbing, descaled our water heater and also diagnosed a problem with our well tank, quoted and replaced it the same day. Very courteous and helpful.
Of the plumbers I called out to take a look at my issue, Michael's and Sons responded the quickest. Travis was courteous and knew exactly what the problem was and fixed it quickly and efficiently. I asked him to add one more repair on and he did it without hesitation. The annual membership for servicing was a pretty…
Ryan did a great job! He was knowledgeable, friendly, helpful and even suggested a water filter system for me. It was great to have someone familiar with the area. Very professional service!
Fast and efficient! Thank you
I called that morning and that sent a technician out that afternoon. The technician was knowledgeable, personable, and got the job done. What a great employee and person Juan is.. I will definitely use Michael & Sons in the future
We had plumbing service done today because our home was not receiving any hot water. Michael Glavin was the Expert Technician to visit us. I was ridiculously pleased that someone could arrive on such short notice. The Emergency Fee was VERY reasonable. Michael was great to speak with, and resolved our water…
Had a great experience with Michael & Son Services. They came out to look at leaking water heater . Turned out to be expansion tank and the Tech Josh was great and was able to replace the expansion tank within less than hour. He was very professional and very knowledgeable about the water heaters . The price was…
I contacted Michael & Son for emergency repair of my water heater after a major burst that caused significant water damage to my home. Noah, the technician, came an hour earlier, but quickly diagnosed and fixed the problems from the water heater. I will be using them again, if I should have problems in the future!
We had an urgent plumbing issue that needed a first available appointment. It was so nice to be able to book a specific time slot online after business hours for the following morning. Josh was so professional and friendly and took care of the issue before I even got a callback from the other companies I left after…
I had electrical and plumbing work done. Both techs arrived within an hour of calling for service which was amazing! I had Devon come for electrical work, (installing smoke detectors, installing a light fixture, fixing wall sockets and re-doing wiring to a hot tub). Noah came for plumbing, (installing a new water…
We were so impressed with the level of professionalism and response time. Michael & Sons is a well run company! Our technician, Frank, was phenomenal. He explained our options without any pressure to buy a more expensive package. He spent a long time with the installation making sure everything was working properly.…
Update Jul-2023- required addition service for a Water Heater incident; received the same great service and decided to replace the 15 year old water heater. From the initial online appointment request 1:39pm they showed up early and the replacement/repair was completed by 5:05pm on a Saturday!! Prior Service -…
David Rivera was knowledgeable, conscientious, polite and efficient in explaining our options in repair versus replacing our tankless waterheater. What a pleasure to finally have found a company that takes care of their customers! The personal postcard was a surprise and very thoughtful.
Fabian was extremely knowledgeable and forthcoming regarding all that was needed and what the process would be. I had additional questions, and he took the time to look into each of them for the concern and resolution. I appreciated that so much. Thank you Fabian!
Frank was friendly, explained what he was doing, and did a great job
Excellent service....analysis of problem & given all options with a complete explanation of his findings!!
Update June, 2023 - Just had Michael & Son install a new tankless water heater and repair a thermostat issue due to house being closed over the winter. Josh and Adam were phenomenal! Very professional and exceedingly thorough - I love this company! Nov. 2022 - I had an awful situation where I was out of state and…
Frank was great!
We called Michael & Sons for our annual service in our tankless hot water heater. Our technician Nick was very friendly and answered our additional questions with patience. The service was quick and very professional. Would definitely use them again for additional projects!
Tom was right on time, extremely knowledgeable about plumbing, tankless water heaters, and knew every detail about our heater specifically. Diagnosed the problem very quickly, and provided a quote. Very professional.
Had our thankless water heater drained and a new thermostat installed. Unfortunately the technicians unplugged my garage refrigerator and never plugged it back in. Frozen foods lost in the process. I never knew it had been unplugged?!?!?
The service tech assessed the leak and informed us the water heater burst. He was very professional and gave us options. Even though I have to replace the water heater it's nice I had different options to select a water heater and not just given one type to purchase. I recommend Michael & Sons.
Michael and Son came out quickly on a Sunday to help us with our hot water heater. Frank was knowledgeable and professional. I’d highly recommend!
Frank Castaneda & Fabian Martinez from Michael & Son's went above and beyond to get my water heater working again. They were very professional and promptly on time.
Service Tecnician Fabian was knowledgeable, and professional. He took the time to explain the new water heater, its functions and how to maintain the longevity.
Frank arrived on time and walked me thru the issue I was having. Fixed the issue! Great customer service.
Juan was great to work with and very friendly. He was patient and answered any questions we had. He also was willing to explain in detail everything he was doing along with what exactly we were paying for. I recommend him for any plumbing issues you have.
Frank was great. I would call Michael&Son again :)
David came out and did a great job. He was here for a different issue but found an additional issue that needed to be addressed. He provided maintenance to our tankless water heater and was careful and clean. I would use again.
Frank did a terrific job!!
Their repair technician, Travis, was great. Courteous, on time, and professional, he worked hard to complete the job flawlessly and on time on a weekend. Very happy with the service.
Michael and Son has been excellent to work with! They text confirmations of your appointment window, then text you confirmation with a photo of the repair person who will be coming out to your home, and they call you as they are headed to your home. Juan, the plumber who helped us today was amazing - he was prompt…
Fabian was very professional and knowledgeable . He explained everything well and left everything in order.
Great and efficient service. Mike was excellent. Very response organization with attention to customer service. Highly recommend.
Great service!
Juan Castillo did excellent service at a great price. He assessed the problem with our water heater and submitted a plan of replacement. Thank you. Priscilla and Rachel Woods
Fantastic service, excellent technician
Juan was awesome…very professional, knowledgeable, and did a quality check of everything before he left. Keep him on board. Great reputation of the Michael and Sons brand. J Goodwin
The service technician, Fabian, was very competent and professional and did a fantastic job.
Thank you for being quick, courteous and understanding. Everything was explained very well and I would certainly recommend their service
Used emergency services. They were available and the technician was personable and knowledgeable. Would highly recommend.
Frank Castaneda was very professional, and provided a lot of information and guidance on how to safely maintain my water heater.
Professional and courteous service as always!
Our water heater failed over the weekend. Likely due to old age. Michael and Sons came out today to inspect and we discussed a replacement heater or tankless system. We chose to go with the tankless system. They came back and installed the system in a few hours. They were quick, very professional, and their…
Frank was was great and fixed my problems!
Frank was professional and informative.
They arrived within the appt time and were very nice and professional. Explained everything to me with multiple options. Installed a new water heater and pressure reducer valve same day….very satisfied
Luis the technician was on time and very quick with the repair. He fixed the issue very timely. He gave good information about the current state of the heater and what should be done in the future.
I called to have a hot water heater recirculating valve installed. The quote they gave me included replacing unrelated hardware such as the cold water valve and dishwasher valve under the sink at a charge of $150 per valve. This is more than 3 times the going rate. All told, what should have been a 1 hour…
I called Thursday to schedule a water heater repair; the repair guy was very nice, professional, and prompt. The restoration team on the other hand not so much. They scheduled to come out today, Sunday bw 8a-10a; it's 10:40 and no call! I called the office and they reported speaking with management who would…
We were in need of a tankless water heater repair. Michael was on time and a true professional. He is very knowledgeable and had the spare parts for an immediate repair saving us time and money! I would highly recommend Michael for any repairs! Thank you!
Needed a new water heater
Frank was prompt, knowledgeable and very professional and got our water heater working again after the extreme cold weather. Highly recommend!
My technician, Paris, was great. I was able to get scheduled quickly and he was very responsive and helpful. Luckily the faulty piece was still under warranty so he helped me request a new one and get it installed. Definitely exceeded my expectations.
Mike G was fantastic in service, knowledge and experience. He responded very quickly on a Friday Night emergency call. Unfortunately the manufacturer wasn't open til Monday and after the part arrived he had to then schedule us for 2 days later so 7 days without hot water due to the System. Mike diagnosed the problem…
Called early this morning and described my issue and was pleasantly surprised to get an appointment the same day. Received a text with a photo and message about the tech. They arrived on time, quickly assessed my tanks water heater to find that it was working correctly. Turned out that the issue was a bad PRV…
Extremely responsive, fast and efficient. Customer service representatives were pleasant and the technician as well. Thank you!
Excellent work and advice
Jay, was thorough, he did what needed to be done and explained everything that he was doing. He also took before and after pictures. I would recommend him a this company.
The service technician was friendly, informative and helped resolve our issue. Thank you
Brandon Whitley was here today & swapped out a Regular outlet for a GFI In-N-Out laundry room. And he installed a surge protector on our panel. Ryan Disorbo installed a new pressure reducing valve, installed. New main shutoff valve and did a flush on our hot water heater. Both were great & did efficient work. ————…
Same day service that was friendly, knowledgeable, and professional. I will definitely use them again.
He came sooner than schedule which was fantastic since we had no hot water. He worked extremely hard and was very polite.
Michael and Son is absolutely fantastic. I loved how timely and professional Petey was and his attention to the issue. What a gem of a human being, he was literally the coolest. He needs a bonus! We would completely call Michael and son again if we ever had any issues. I wish more companies were like this!
Brian who came to check the water heater, showed and explained to me the problem and had the part so he repaired it right away. He was very courteous and professional.
Called 30 minutes before arrival. Arrived at the beginning of the time window. Was very knowledgeable and professional.
Joshua was professional, courteous, and very knowledgeable.
Very professional.. Stayed until the issue was resolved!
Fabian from Michael’s and son came and helped us out of a jam this week. We woke up with a malfunctioning hot water heater. The booking process was simple and easy, and Fabian was on time, professional, and very communicative. We ended up having a malfunctioning water pressure meter as well, which he found out as…
The technician was very professional and explained what my options were. Also got cost down due to manufacture supplying parts even though out of warranty and also discounts. I am very appreciative of his efforts.
Called on Saturday morning after a pipe connected to our hot water heater started leaking. Water got on the floor and in the pantry on floor below. After leaving a message with several plumbers decided to call Michael and Sons. They were able to schedule service the same day and fix the leak. Service person,…
Michael & Son replaced my water heater in early-2021 after a tripped breaker occurred on a builder installed unit. The new water heater began to leak in late 2022. Michael & Son replaced the unit at no charge, even though the labor component of the new water heater warranty had recently expired. Michael & Son…
We woke up on a Saturday to find that our water heater had finally died. After calling quite a few plumbers, the only one that could help us that same day was Michael and Sons. Luis was our tech, and he couldn't have been more professional. He actually showed up a few hours earlier than we'd been told, and in about…
Excellent service in a timely manner. From service call to completion in just over 2 hours.
Giving your service 5 stars because this was the 2nd time we used you. Today for water heater and previously for a/c. Today our tech was Frank C. Very pleasant, explained problem and followed though with a smile. I highly recommend your company.
From the moment I scheduled my appointment they were so polite and good customer service. The service was great and the guys were very polite and professional. They came at the time they had said. Explained in detail what needed to be repaired. Would definitely call again. Thank y'all
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1110 | $19–$176 |
| HVAC system repair | 611 | $83–$1.2k |
| A/C system maintenance | 598 | $27–$529 |
| Plumbing pipe repair | 558 | $317–$1.2k |
| Water heater installation | 546 | $1.4k–$2.8k |
| Toilet repair | 473 | $205–$786 |
| Plumbing leak detection | 451 | $122–$593 |
| Plumbing | 319 | — |
