Analyzing 8,081,2968.1M ReviewsFor 22,89622.9K Experts
Customers frequently praise the store for helpful, non-pushy sales staff who assist with budgeting and product selection, as well as for competitive pricing and free delivery options. However, negative reviews highlight recurring issues with delivery delays, damaged furniture upon arrival, and a lack of accountability when installation errors occur. Some reviewers also criticize the store for poor communication regarding order status and perceived dishonesty in resolving product defects.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
268 Google reviews we collected
Phrases our text analysis found in 198 written reviews
How often each topic comes up in the written reviews
We read 198 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Young lady that worked there very helpful, very nice.”
“Johnny and Tad did a great job helping me get a great deal.”
“Over priced”
“Paola she did a great job very nice an understanding with everything we wanted an more recommend this place”
“Only reason this place has 5 stars is because they have you leave a “5 star” review before even walking out their door after purchasing.”
“I had a great experience at Michelle’s Furniture & Mattress.”
“After purchasing furniture and placed in the room it was found that the installers had damaged the LVP flooring.”
“The purchasing process was very easy quick and honest.”
“Emmanuel and Johnny provided the best service, communication & discounts!”
“After a long and tiring day of furniture shopping, they were incredibly understanding, patient, and genuinely friendly.”
praise complaint · found by our text analysis, Google review wording unchanged.
The driver’s performance was highly substandard and reflects poorly on the company.
Compré un colchón aquí para mi hijo y quedó excelente. Todo salió bien y bonito. 10/10👍👌
Amazing service at this furniture store. The purchasing process was very easy quick and honest. I purchased a bedroom set and I will be back for more thank you manny
Nancy.. Young lady that worked there very helpful, very nice.. knowledgeable for being new and young.She did quite well
After purchasing furniture and placed in the room it was found that the installers had damaged the LVP flooring. Months later there has been very little contact and no concern by Michelle's to actually help fix the problem despite their false claims saying they would do something. Will never shop here again due to…
6336 Pacific Ave, Suite B Stockton, CA 95207 California, United States This message is to inform the public about my experience with a furniture store located on Pacific Avenue in Stockton, California, known as Michaels Furniture. The manager of this store has been misleading customers. For the past ten days, he…
4.8 ★★★★★ 268 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The driver’s performance was highly substandard and reflects poorly on the company.
Compré un colchón aquí para mi hijo y quedó excelente. Todo salió bien y bonito. 10/10👍👌
Amazing service at this furniture store. The purchasing process was very easy quick and honest. I purchased a bedroom set and I will be back for more thank you manny
Nancy.. Young lady that worked there very helpful, very nice.. knowledgeable for being new and young.She did quite well
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Nancy is a valued member of our team, and we're proud of the dedication she brings to helping our customers. We will be sure to share your compliments with her. Thank you for choosing Michelle's Furniture & Mattress—we look forward to serving you again!
After purchasing furniture and placed in the room it was found that the installers had damaged the LVP flooring. Months later there has been very little contact and no concern by Michelle's to actually help fix the problem despite their false claims saying they would do something. Will never shop here again due to their lack of concern for the home owners property and now I'm going out of pocket to repair my floor once I get home from deployment.
6336 Pacific Ave, Suite B Stockton, CA 95207 California, United States This message is to inform the public about my experience with a furniture store located on Pacific Avenue in Stockton, California, known as Michaels Furniture. The manager of this store has been misleading customers. For the past ten days, he has been repeatedly making false statements. The mattress that was shown to me in the store was completely different from the one that was delivered. The bed that was displayed was also different from the bed that was actually provided. This behavior is dishonest and unacceptable. Customers are being misled by showing one product and delivering another. I strongly advise people to be careful and avoid visiting or purchasing from this store until they improve their business practices and treat customers honestly. zero service and always try to be a over smart
Very fantastic customer service. and Very good product. I went to a lot of stores prior and they had the best quality furniture my husband and I care about the quality. Thank you so much Johnny & Emmanuel
Paola she did a great job very nice an understanding with everything we wanted an more recommend this place
Thank you so much for your kind words! We’re truly happy to hear Paola took great care of you and made sure everything you wanted (and more!) was taken care of. Providing a friendly, understanding, and stress-free experience is exactly what we strive for. We appreciate your recommendation and look forward to helping you again soon! 💛
Great customer service thank you to Emanuel 🙌 !! - Quick Quack Car wash
We truly appreciate your review. Providing great customer service is our goal and we’re glad Emmanuel made your visit a positive one. Thank you for choosing us!
Very good service lots of help
Thank you for your kind words. I’m glad that we were able to help you with your furniture needs.
Analyzing 8,081,2968.1M ReviewsFor 22,89622.9K Experts
