Water damage restoration service · Oak Park, MI · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%53+12.8Value 14%100+14.1Replies to reviews 7%76+5.4Craft & service penalty56−4.4Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#72 of 77 mold inspectorsiPosition by Experts Score among all companies we track in this category. · better than 7%
4.7★★★★★77 Google reviews · 6 photos
92%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Michigan Mold Services 4.7 out of 5 based on 77 reviews, with the owner responding to 8% of them. Customers frequently praise the company for punctuality, clear communication, and competitive pricing during mold remediation and inspection services. However, several low-star reviews highlight a recurring issue where callers report unreturned phone calls and voicemails, leading to dissatisfaction with initial contact attempts.
Google rating: 4.7 out of 5 from 77 reviews (92% five-star).
Reviews on this page: 77 Google reviews (68 with written comments, 3 with photos).
Owner responses: the business replied to 8% of reviews.
Most recent review: October 3, 2026.
Service: Mold Inspector serving Oak Park, Michigan.
Data from Google, last updated November 2, 2026.
Score profile vs other mold inspectors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Michigan Mold ServicesMold Inspectors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Michigan Mold Services: 75/100 on this factor. Category median: 94.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Michigan Mold Services: 53/100 on this factor. Category median: 93.C
53
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Michigan Mold Services: 56/100 on this factor. Category median: 99.C
56
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Michigan Mold Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Michigan Mold Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Michigan Mold Services: 76/100 on this factor. Category median: 80.B
76
Bar = this company · dark tick = category median.
Star ratings
77 Google reviews we collected
4.7of 5
5 stars7192%
4 stars00%
3 stars00%
2 stars00%
1 star68%
Praise vs complaints
Phrases our text analysis found in 68 written reviews
98%praise
Praise18498%
Complaints32%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response3820%
Staff & attitude3619%
Would recommend3418%
Quality & results2815%
Price & value2614%
Honesty & trust147%
Communication116%
What customers talk about
We read 68 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their communication was quick, professional, and reassuring throughout the entire process.”
“As a real estate professional it is so important to have access to reliable people/companies and Bill Risner and his company/crew are certainly at the…”
“I would recommend Michigan Mold Services to anyone.”
“Bill was responsive, knowledgeable, and did an excellent job.”
“Gave us a fair and honest quote same day and came out a week later to do the remediation.”
“Very responsive, on time, answered my questions, very knowledgeable, and dependable.”
“Bill came to do the estimate and explained completely the services that he will be completing.”
People customers mention
Bill9 reviews
Risner5 reviews
Mike4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Michigan Mold Services for 3 kinds of job. Pick one to see what they paid and said.
LLauryn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I highly recommend Michigan Mold Services! I reached out on Monday, and by Friday they had already completed the job. Their communication was quick, professional, and reassuring throughout the entire process.
Bill was responsive, knowledgeable, and did an excellent job. It was such a relief to have everything taken…
Great price
JJen12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Michigan mold did an excellent job with our remediation work. They showed up the same day when I requested a quote. They provided a fair number for the work. They were early on the day for remediation and did a great job. Remarkable before and after pictures. 100% recommend!
Great price
EErikLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Bill and his team came in and reviewed our attic for mold. Gave us a fair and honest quote same day and came out a week later to do the remediation.
Great company to work with and would use them in the future if needed.
RRon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Bill and Mike inspected, quoted and performed the job quickly and at a much lower rate than the other two companies I spoke to.
JJamie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
I would recommend Michigan Mold Services to anyone. Not only were they the best price the service was great. Bill came to do the estimate and explained completely the services that he will be completing. The workers were quick, clean and very respectful. Michigan Mold took a very bad situation with the mold and…
NNolan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Had a wonderful 5 star experience with Bill and Mike! Great communication, came out fast, fair pricing, and the job was done quickly and effectively. Cleaned up after themselves, and did a great job. Would highly recommend recommend!!
I highly recommend Michigan Mold Services! I reached out on Monday, and by Friday they had already completed the job. Their communication was quick, professional, and reassuring throughout the entire process.
Bill was responsive, knowledgeable, and did an excellent job. It was such a relief to have everything taken care of so quickly, especially when we were on a tight timeline. I’m very happy with the service we received and would absolutely recommend Michigan Mold Services to anyone needing mold remediation!
Price assessment: Great price
Response time: 0–1 hr
J
Jen Shell12 reviewsiTotal number of Google reviews Jen has written across all businesses on Google Maps, not just this one.
Michigan mold did an excellent job with our remediation work. They showed up the same day when I requested a quote. They provided a fair number for the work. They were early on the day for remediation and did a great job. Remarkable before and after pictures. 100% recommend!
Price assessment: Great price
V
Vamshi Yadav2 reviewsiTotal number of Google reviews Vamshi has written across all businesses on Google Maps, not just this one.
Bill and his team came in and reviewed our attic for mold. Gave us a fair and honest quote same day and came out a week later to do the remediation.
Great company to work with and would use them in the future if needed.
R
Ron Ellis1 reviewiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
I would recommend Michigan Mold Services to anyone. Not only were they the best price the service was great. Bill came to do the estimate and explained completely the services that he will be completing. The workers were quick, clean and very respectful. Michigan Mold took a very bad situation with the mold and turned it into a good experience and removed all the mold.
B
B Y5 reviewsiTotal number of Google reviews B has written across all businesses on Google Maps, not just this one.
I was feeling overwhelmed with everything I needed to complete for the sale of my home. The buyer’s inspector found possible mold in the attic. It became a contingency of the sale. I have been extremely busy with moving and cleaning two houses and trying to get the necessary repairs done for two homes on a very tight budget. Bill the owner of Michigan Mold Services answered my phone call immediately. He was able to give me an estimate right away from an ai
aerial photo I sent him. He explained how mold can grow in an attic and I felt very comfortable with the way he was talking with me. I had previously called a company which was recommended by my realtor, that guy was using hundred dollar words and talking so fast I did not feel comfortable. Michigan Mold Services price was much lower and within my budget. Also, he was able to make an appointment for the following Monday morning and had my job completed quickly. I am feeling very grateful and relieved to have this problem solved. I highly recommend this company. The owner is a trustworthy professional.
Response from the owner · a year ago
Thank you so much for the great review. We really appreciate your business.
N
Nolan Carpenter1 reviewiTotal number of Google reviews Nolan has written across all businesses on Google Maps, not just this one.
Had a wonderful 5 star experience with Bill and Mike! Great communication, came out fast, fair pricing, and the job was done quickly and effectively. Cleaned up after themselves, and did a great job. Would highly recommend recommend!!
Response from the owner · a year ago
Thank you, Nolan for the review.
T
Trish Edwards4 reviewsiTotal number of Google reviews Trish has written across all businesses on Google Maps, not just this one.
Michigan Mold Services is a company I highly recommend. As a real estate professional it is so important to have access to reliable people/companies and Bill Risner and his company/crew are certainly at the top of mine for mold remediation. They are there every step of the way for my clients. And they are reasonably priced in a very expensive industry.
