Waterproofing service · Buffalo, IA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%67+16.2Value 14%78+11Replies to reviews 7%100+7.1Craft & service penalty54−4.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 15 water damage restoration servicesiPosition by Experts Score among all companies we track in this category. · better than 36%
4.7★★★★★758 Google reviews · 24 photos
89%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite punctuality, professional communication, and thorough explanations of services like basement waterproofing, sump pump installation, and radon mitigation. Positive reviews highlight efficient crews, clean job sites, and competitive pricing. However, recurring criticisms in low-star reviews involve missed appointments, poor follow-up communication, and discrepancies between quoted plans and final contracts.
Google rating: 4.7 out of 5 from 758 reviews (89% five-star).
Reviews on this page: 758 Google reviews (642 with written comments, 33 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 26, 2026.
Service: Water Damage Restoration Company serving Buffalo, Iowa.
Data from Google, last updated October 28, 2026.
Score profile vs other water damage restoration services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
MidAmerica Basement SystemsWater Damage Restoration Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MidAmerica Basement Systems: 80/100 on this factor. Category median: 88.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MidAmerica Basement Systems: 67/100 on this factor. Category median: 78.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MidAmerica Basement Systems: 54/100 on this factor. Category median: 94.C
54
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MidAmerica Basement Systems: 78/100 on this factor. Category median: 96.B
78
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MidAmerica Basement Systems: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MidAmerica Basement Systems: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
758 Google reviews we collected
4.7of 5
5 stars67289%
4 stars243%
3 stars61%
2 stars132%
1 star436%
Praise vs complaints
Phrases our text analysis found in 642 written reviews
96%praise
Praise1,15696%
Complaints524%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude36330%
Quality & results23920%
Speed & response18015%
Communication16914%
Would recommend15012%
Price & value786%
Honesty & trust292%
What customers talk about
We read 642 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ian was super nice, very knowledgeable, answered all my questions and reassured me everything was good with my Sump pump.”
“…reception in my basement, she could not hear me, and she disgustedly yelled out that I hung up on her and she ended the call.…”
“Brian came to my house, did an inspection of the basement and was very thorough on his findings and what needed to be done.”
“Up by the temp vent openings the tape was not secure, the corners of the crawl space were completely sloppy and taped together.”
“The crew arrived on time, worked efficiently, and left the area clean when the job was completed.”
“The problem occurred when they did a no call no show for said appointment.”
“They were professional, knowledgeable, and took the time to explain the process and answer all of our questions.”
“Their local representative, Fred Romaine, is personable and knowledgeable but the company itself does not communicate or respond positively to customers.”
“Highly recommend this company to anyone needing waterproofing services!”
“Beware of predatory salesman markup, but I recommend you find someone else more honest.”
“Brian was prompt, cordial and thoroughly explained the company and what they could offer while providing the most affordable route.”
“He also put a new pump on our plan but when we questioned it he said ours was working fine but it’s just standard to do a new one (very expensive).”
“What impressed me most was that Nyle genuinely listened.”
“ill find somebody that isn't SHADY for any further work I need done.”
People customers mention
Schultz15 reviews
Chris11 reviews
Jacob11 reviews
Kevin11 reviews
Dillon10 reviews
Scott10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired MidAmerica Basement Systems for 8 kinds of job. Pick one to see what they paid and said.
Kimberley1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Had wall anchors put in today.Very courteous and professional crew. Chris was very willing to answer all of my questions . They guys worked very well together and knew just what they were all doing. My basement and yard looked good after and I had no big mess to clean up. Thanks again.
Linda6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Ian was super nice, very knowledgeable, answered all my questions and reassured me everything was good with my Sump pump. He cleaned completely and made sure was ready to go. Try MidAmerica Basement for your sump pump needs inside and outside. Great prices too. Thank you Ian!
Gina1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Brian was attentive, professional and knowledgeable. We appreciated his explanation and extra time.
Russ2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We had our basement waterproofed by the team of Jake, Antonio and Manny, and the entire experience was excellent from start to finish. They were professional, knowledgeable, and took the time to explain the process and answer all of our questions. The crew arrived on time, worked efficiently, and left the area clean…
GeraldLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Justin and Jay just finished doing our driveway, side walkway, and back slab. Everything looks amazing!!! I didn't think they could do a lot with my 32' X 32' back slab. It was broken up from years of misuse and the original installer didn't put in expansion joints. They got it almost perfectly flat! They saved me…
Margo4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Brian came to my house, did an inspection of the basement and was very thorough on his findings and what needed to be done.
He explained things to my understanding. I look forward to having the work done and updating my review upon completion.
Had wall anchors put in today.Very courteous and professional crew. Chris was very willing to answer all of my questions . They guys worked very well together and knew just what they were all doing. My basement and yard looked good after and I had no big mess to clean up. Thanks again.
Response from the owner · 8 hours ago
Thank you for taking the time to share your experience! We’re glad Chris and the crew made everything easy and took the time to answer your questions along the way. We know having work done around your home can be stressful, so it’s great to hear they left everything looking good. We appreciate you choosing MidAmerica Basement Systems!
Linda McCarty6 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Ian was super nice, very knowledgeable, answered all my questions and reassured me everything was good with my Sump pump. He cleaned completely and made sure was ready to go. Try MidAmerica Basement for your sump pump needs inside and outside. Great prices too. Thank you Ian!
Response from the owner · 4 days ago
Thank you for sharing! We're happy Ian was able to answer your questions and give you confidence that your sump pump is ready to do its job. We'll be sure to pass the kind words along to him. We appreciate your reccomendation and are always here if you need us!
Gina Martin1 reviewiTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
We had our basement waterproofed by the team of Jake, Antonio and Manny, and the entire experience was excellent from start to finish. They were professional, knowledgeable, and took the time to explain the process and answer all of our questions. The crew arrived on time, worked efficiently, and left the area clean when the job was completed. We are extremely happy with the quality of their work and now have peace of mind knowing our basement is protected. Highly recommend this company to anyone needing waterproofing services!
Response from the owner · 4 days ago
Thank you or the great review! We are so happy to hear the team made the process easy and left you feeling confident in your basement. We will be sure to pass your feedback along. We appreciate you for trusting MidAmerica Basement Systems with your home!
Gerald HavensLocal Guide · 23 reviewsiTotal number of Google reviews Gerald has written across all businesses on Google Maps, not just this one.
Justin and Jay just finished doing our driveway, side walkway, and back slab. Everything looks amazing!!! I didn't think they could do a lot with my 32' X 32' back slab. It was broken up from years of misuse and the original installer didn't put in expansion joints. They got it almost perfectly flat! They saved me $50k on that alone.
My driveway looks like a driveway again! It's angled and now matches up with the street again.
My side walkway is level again now. It looks awesome now, also.
Everything looks so amazing! Justin and Jay were awesome also! They explained to to me what they were doing and how to treat it.
Would highly recommend MidAmerica Basement if you've got buckled concrete. They saved me a ton of money over replacement!
Response from the owner · 4 days ago
Thank you so much for taking the time to share this! We love hearing how much of a difference Justin and Jay made on your concrete. It's always a great feeling when we can help homeowners get their homes back in shape without the cost of full replacement. We will be sure to pass this along to them so they know they did a job well done. Enjoy your newly leveled concrete!
Wally CunninghamLocal Guide · 16 reviewsiTotal number of Google reviews Wally has written across all businesses on Google Maps, not just this one.
Thank you for the 5-star review and for choosing MidAmerica Basement Systems! We are happy we were able to provide you with the education and quality work you expected!
Margo Paulsen4 reviewsiTotal number of Google reviews Margo has written across all businesses on Google Maps, not just this one.
Brian came to my house, did an inspection of the basement and was very thorough on his findings and what needed to be done.
He explained things to my understanding. I look forward to having the work done and updating my review upon completion.
Response from the owner · 2 weeks ago
Thank you for sharing Margo! We will be sure to pass your compliments along to Brian and look forward to getting started on your project!
Theresa Ducksworth2 reviewsiTotal number of Google reviews Theresa has written across all businesses on Google Maps, not just this one.
Very informative, we feel comfortable moving forward with the fix to our basement.
Response from the owner · 2 weeks ago
Theresa, thank you for leaving a 5-star review! We are so happy to hear that your Design Specialist was able to make you feel comfortable with moving forward on the basement repairs.
Darell Beasley7 reviewsiTotal number of Google reviews Darell has written across all businesses on Google Maps, not just this one.
I had the pleasure of MAB sending me three fine kids who were ON TIME, RESPECTFULL, AND CLEAN CONSCIOUS TO OUR HOME. Jose led the crew. There didn't seem to be a lot of talking, everyone seemed to know what to do and how to do it. I stayed out of the way sitting in a lawn chair in the yard. i was asked many times, "do you have any questions". Near the end I was in my chair with my I pod playing in the background. I can't remember the song but as they were loading up the chorus was blasting and they ALL broke into song singing word for word. All i could think was DONT QUIT YOU'RE DAY JOB! Thanks for the work you did and the laughs.
Ask Jose about his tip. His initial response was priceless.
TILL WE MEET AGAIN, Darell&Debbie
Response from the owner · 2 weeks ago
Darrell & Debbie, thank you so much for the kind words! We're so glad to hear that Jose and his crew took good care of your home, and even provided some entertainment along the way! We'll definitely ask him about that tip!
We truly appreciate you trusting MidAmerica Basement Systems with your project. We'll be sure to pass along the compliments to the crew!
