John Ollison2 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best place to take your guitars for repairs.
Mike Lull's Guitar Works
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%86+54.6Reliability 28%81+22.9Replies to reviews 8%59+4.9Experts Score= 82Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 40 musiciansPosition by Experts Score among all companies we track in this category. · better than 64%
4.9 ★★★★★ 193 Google reviews · 24 photos
95%five-star reviews
4.82★last 12 monthsAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
42%reviews answered by the owner
Oct 2026latest review
Mike Lull's Guitar Works at a glance
Customers frequently praise the shop for high-quality setups, PLEK services, and durable repairs on guitars and basses, noting that staff communicate clearly and offer reasonable pricing. Long-term clients report consistent results and friendly service, including free adjustments or urgent fixes. However, some low-rated reviews criticize the shop for missing specific setup instructions, failing to disclose minor modifications, or providing work that did not meet requested action heights.
- Google rating: 4.9 out of 5 from 193 reviews (95% five-star).
- Reviews on this page: 193 Google reviews (160 with written comments, 15 with photos).
- Owner responses: the business replied to 42% of reviews.
- Most recent review: October 26, 2026.
- Service: Musician serving Mukilteo, Washington.
Data from Google, last updated October 28, 2026.
Score profile vs other musicians
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mike Lull's Guitar Works: 86/100 on this factor. Category median: 79.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mike Lull's Guitar Works: 81/100 on this factor. Category median: 76.A
81
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mike Lull's Guitar Works: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mike Lull's Guitar Works: 59/100 on this factor. Category median: 38.C
59
Bar = this company · dark tick = category median.
Star ratings
193 Google reviews we collected
- 5 stars18495%
- 4 stars32%
- 3 stars21%
- 2 stars32%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 160 written reviews
- Praise15796%
- Complaints64%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude4930%
- Quality & results4326%
- Speed & response1811%
- Would recommend1811%
- Price & value149%
- Honesty & trust149%
- Communication74%
What customers talk about
We read 160 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their work is excellent, and the staff was extremely friendly and easy to work with.”
“If you want good work that lasts, this is the place.”
“…learn how to play the guitar, I ended up going to the store to get a quick inspection for a hand-me-down acoustic with a broken string.…”
“This should be your go-to spot if you're in the area.”
“Based on my experience, I would not recommend this shop.”
“Price isn't cheap, but the work quality is worth it.”
“Somewhat pricey, but you get well more than you pay for.”
“Honest shop that genuinely cares about the art in their work.”
“It's great to feel listened to and taken care of so well.”
People customers mention
- Spencer 6 reviews
- Preston 5 reviews
- Seattle 5 reviews
- Paul 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
sixpoolLocal Guide · 127 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I was about to give up on my custom acoustic guitar and put it on the market after several luthiers couldn't address its playability and even made it sound and play worse. Decided to give Mike Lull's a shot after reading about the Plek and finding out that they have one. My expectations were completely exceeded. I…
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience here. They did a setup on my 7-string and took the time to ask all the right questions about how I play and how I want the guitar to feel and play. Their work is excellent, and the staff was extremely friendly and easy to work with. This should be your go-to spot if you're in the area.
Joseph5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great shop. They’ve completed tough repairs for me over the last 20 years, like solidifying stripped bridge screw holes on a dan electro bass. Repair is holding up well after 15 years. RIP Mike.
Mitch7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I've been taking guitars here for almost a decade now. I've gotten a full stainless refret, a stainless plek, and now a nickle plek. The work is fantastic every time, and the one time I had a tiny quibble I brought it back and they made an adjustment in less than 10 minutes. If you want good work that lasts, this is the place.
Bryce2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They planed, pleked and fretted my 1962 jazz neck and it couldn't be better. Excellent work
LoganLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I've brought my Jazzmaster, and my ES 335 in here for work. Fantastic setups on both, and they did a plek job on my ES 335. Plays like a dream. Highly recommend. Their instruments that they make are extremely well crafted too.
Photos
Customer reviews
4.9 ★★★★★ 193 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
sixpoolLocal Guide · 127 reviewsTotal number of Google reviews sixpool has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was about to give up on my custom acoustic guitar and put it on the market after several luthiers couldn't address its playability and even made it sound and play worse. Decided to give Mike Lull's a shot after reading about the Plek and finding out that they have one. My expectations were completely exceeded. I can't believe how easy the neck is to play. I've always heard the phrase "it's important to get a setup", but it never resonated with me due bad experiences. However, I now understand what it means, and I think everyone owes it to themselves to get a setup as good as the one I just received. They also fixed all the resonance issues and now all 6 strings sing freely. Thank you for making me fall in love with this instrument again. PS: The folks who work there are incredibly nice. Customer service of the highest level.
Michael Pearson4 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience here. They did a setup on my 7-string and took the time to ask all the right questions about how I play and how I want the guitar to feel and play. Their work is excellent, and the staff was extremely friendly and easy to work with. This should be your go-to spot if you're in the area.
Joseph5 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat shop. They’ve completed tough repairs for me over the last 20 years, like solidifying stripped bridge screw holes on a dan electro bass. Repair is holding up well after 15 years. RIP Mike.
Response from the owner · a month ago
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RAFAEL GONZALEZ1 reviewTotal number of Google reviews RAFAEL has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI SPECIFICALLY TOLD MIKE I PAY HIM TOO DO THE WORK ON MY STEPHENS GUITAR.. SCOPE OF WORK 1. NEW FRETS 2. NEW BONE NUT 3.SET INTONATION 4.SET STARZ GUITAR TREMOLO SPRINGS AT ANGLE . SUCH IN THE WAY JEFF BECK HAS IN HIS SETUP.. 5.SET ACTION 4 5 64 THS. I GAVE MIKE 2 BLANK NUTS. MIKE CALLED ME BACK LATER TOLD ME DID I WANT THE ELECTRIC PARTS I MY GUITAR I ASKED HIME WHAT WAS HE DOING HE WAS HIRED TOO INSTALL NEW FRET JOB. WHAT ARE DOING IN MY ELECTRONICS NOTE ALL MY ELECTRONICS WORKED FINE. THEN MIKE CALLED ME BACK AGAIN AND TOLD ME HE WANTED TO SHIM MY PRE EGSITING BONE NUT. I TOLD MIKE NO. THAT IS WHY I BOUGHT YOU 2 BLANK BONES. THEN MIKE CALLS ME AGAIN AND TOLDE HE BROKE THE END OF MY EBONY FRET BOARD AND DAMAGE PART OF THR FINISH IN THE HEAD STOCK. I TOLD MIKE I AM JUMPING IN MY CAR AND LEAVING ALKI BEACH AND HEADED TOO BELL RED ROAD.. WHEN I GOT YHERE AT THE SHOP MY ELECTRONICS HAD BEEN PILL FORD AND REPLACED. THE. EBONY BOARD WASHINGTON MISSING AT YHE HEAD STOCK END I ASKED MIKE WERE ARE MY ELECTRIC PARTS HE SAID HE SWITCHED IT OUT.. I ASKE MIKE LULL WHERE IS MY MODERN FENDER ROOLER TREE. HE SAID HE DID NOT KNOW. HE COULD NOT FIND IT AND INSTALLED A OLD SCHOOL FENDER STRING TREE. WHEN MIKE LULL WAS DONE HE HANDED ME MY STEPHENS CUSTOM GUITAR WITH A BROKEN REPAIR EBONY BOARD MY MODERN FENDER BARREL ROLL STRING TREE MISSING. WHEN I WENT TOO PLAY IT THE GUITAR FRETED OUT. MIKE HAD CUT THE BLANK TOO LOW. I TOLD MIKE DO YOU KNOW HOW TOO CHECK IF THE NIT WAS CUT TOO LOW NO ANSWER I TOO MIKE I HAD HEDIO KAMAMOTO BOOK LUTHIER. ITTS SAYS IN THE BOOK FRET DOWN ON THE SECOUND FRET OF THE STRING IF STRING HITS THE FIRST FRET NUT TOO LOW THEN I TOLD MIKE YOU THEN TAKE PIECE S OF PAPER THAT ARE ONE THOUSANDTH AND SLIP IT UNDER THE STRING THAT TELLS YOU HOW MANY YOUR OFF.. SO I AGREE WITH OTHER CUSTOMERS LULLS SHOP OK FOR BASIC REPAIR MAYNE NUT MOT ON ANY PRO CUSTOM GUITARS OF VALUE. OH MIKE STILL CHARGE ME FOR HIS UN PRO FORNICATION WORK WOW. RMG PRODUCTIOND MR. MANI
Response from the owner · 2 months ago
This individual is not a customer of the shop and there are no records of this repair. Seems like an unfortunate situation but maybe the customer is confused with another shop. Mike Lull passed away in 2020…. Sorry to hear about this experience, wherever it occurred.
Mitch Bodmer7 reviewsTotal number of Google reviews Mitch has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI've been taking guitars here for almost a decade now. I've gotten a full stainless refret, a stainless plek, and now a nickle plek. The work is fantastic every time, and the one time I had a tiny quibble I brought it back and they made an adjustment in less than 10 minutes. If you want good work that lasts, this is the place.
Response from the owner · a month ago
Really appreciate you Mitch! You’re always welcome!
Bryce Van Parys2 reviewsTotal number of Google reviews Bryce has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey planed, pleked and fretted my 1962 jazz neck and it couldn't be better. Excellent work
Response from the owner · a month ago
Truly appreciate you!!
Cecil Osborne7 reviewsTotal number of Google reviews Cecil has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest ever guitar repair and refinement.
Response from the owner · a month ago
Thanks so much my friend!
Logan BeeLocal Guide · 77 reviewsTotal number of Google reviews Logan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI've brought my Jazzmaster, and my ES 335 in here for work. Fantastic setups on both, and they did a plek job on my ES 335. Plays like a dream. Highly recommend. Their instruments that they make are extremely well crafted too.
Response from the owner · 2 months ago
Really appreciate it! Thanks so much :). Come by any time! - Spencer
Eli PinkertonLocal Guide · 34 reviewsTotal number of Google reviews Eli has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExtremely friendly, knowledgeable staff.. They did great work, prices were reasonable. Highly recommend, I can't think of a single negative thing.
Response from the owner · 3 months ago
Really means a lot man! Thank you so much. You’re always welcome! - Spencer Lull
Business details
- Address: 12031 Northup Way #206, Bellevue, WA 98005
- Phone: (425) 643-8074
- Website: mikelull.com
- Service area: Mukilteo, WA