How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%86+6.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREMilan Laser Hair Removal
Troy, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 30 hair removal services · 4.9★ from 1,068 Google reviews
Report card
Percentile vs other hair removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Milan Laser Hair Removal for 8 kinds of job.
Milan Laser Hair Removal for underarm hair removal
Clear ✕All 75 Google reviews tagged “Underarm hair removal”
I’ve been getting my treatments here for almost a year now, and honestly, it has been one of the best investments I’ve made in myself and my body. Michelle is incredibly professional, knowledgeable, and always makes me feel comfortable and at ease. During my most recent appointment, she was training Amelia. They…
Such a clean environment and hospitality was amazing loved Jessie she’s amazing at what she does I felt so relaxed and comfortable this was my second session and I already saw results .Thank you Milan for your services ☺️
Nancy was so calming and made me feel ready to start this experience. She walked me through each step and used the cool air to help reduce pain and made sure I was comfortable throughout my experience!
The staff at this location was extremely friendly and helpful! I am a travel nurse and have been to many Milan locations, but this by far was the best experience I’ve had!
Fast, friendly, super easy experience.
I had another great experience at Milan Laser. Michelle always does an excellent job with my full-body treatments. She's professional, personable, and makes the entire process as comfortable as possible. During today's appointment, she was training a new technician, and I was impressed with how smoothly everything…
Michelle was my laser consultant and she was so friendly and amazing. This place makes you feel so comfortable and the treatments are done so quickly!! Highly recommend
Nancy was amazing to work with! She asked all the right questions and took her time to make sure all services was covered
Wonderful experience! Couldn’t be happier with the service and the environment is extremely clean, couldn’t be happier with my results!!
THANK YOU SOOO MUCH for all the great service. Michelle was my nurse and she took really good care of me. She made the experience so relaxing and comfortable. I appreciate all the the ladies help. Thank you Michelle and happy nurses week to you !!! ❤️
I had my first treatment today. Jessie was amazing. She made me feel very comfortable and made the whole experience great especially since it was my first time and didnt know what to expect. She made it as pain free as possible. It was quick. 3 body areas in less than 30 minutes! Christine was also excellent during…
Nancy did a great job and made me feel comfortable during the treatment.
I’ve just finished with my second session for underarms, navel, and face; and what a difference I've already noticed. A few weeks after my first session I noticed my hair was growing back much slower and in some spots not at all, especially on my face where the hairs were darker. I haven’t experienced any negative…
This process is amazing- i don’t know why i waited this long to have the laser done- the results are fantastic!
They’re great :) i’ve been going for a year for my face and the hair reduction is so good. They’re very professional and friendly and they’re so lovely.
Everyone here is so welcoming and kind! I was super nervous for my first appointment but Nancy did an amazing job explaining everything and making me feel comfortable. 10/10 for everyone here, I cannot express how appreciative I am for the experience I’ve had - HIGHLY recommend :)
Nancy did a wonderful job. She was very friendly and helped ease some of my concerns
Nancy was amazing at helping my laser experience be pain free! She helped me feel comfortable and tolerate more areas than I usually can. Book with her!
Michelle is amazing so friendly and the treatments are painless and quick. I absolutely love the results and the care.
I’ve had nothing but good experiences here. Everyone on the staff is so kind and helpful! I have no regrets about choosing Milan for my laser treatments!
Nancy was great and very patient. She always does a great job and makes sure I’m doing okay throughout the process.
An exceptional experience with Michelle for my underarm laser treatment. She is highly professional, gentle, and made the entire process feel effortless and comfortable. Her attention to detail and expertise truly show, and I’ve already seen impressive results in just a few sessions. Michelle delivers a truly premium experience—I highly recommend her. ✨
Nancy was amazing! She had great music, friendly energy, and made sure I was doing okay throughout the whole treatment! Highly recommend!
I absolutely love this place! This was my fourth session, and it was the best one yet thanks to Olivia. She was incredibly professional and made me feel very comfortable. She was also incredibly nice, and I truly appreciate you taking the time to do my laser. Thank you so much. It was a fantastic experience overall.
Having a great experience getting laser hair removal at Milan- the technician I have had both visits- Nancy - makes me feel super comfortable and makes it quick!
Jessie makes you feel comfortable and very informative.
Nancy was my tech this time and she was great! Very efficient, I swear she finished in 5mins even with me squirming. I got armpits and a full Brazilian and it’s so fast to get a session done! No complaints and I would absolutely recommend Milan!
Nancy was my provider and she was so speedy but still thorough with my treatment! She played some great music for us too and made sure to keep checking in on me during the service. I can’t recommend coming to this location enough.
Nancy was really great. She was very gentle, and made sure to let me know every step of the way what she was doing which I really appreciated. She didn’t make me feel uncomfortable and she was very sweet. It made my experience so much better.
We have had a wonderful every time we’ve come. The ladies always remember our names and needs and are such kind people. We have already seen a difference after the first treatment and are excited to see more. We absolutely would recommend their service.
Wonderful customer service. Been going for underarms and bikini and the hair removal is beyond amazing. Nancy was phenomenal and cordial! Highly recommend this office and all their staff :)
Nancy has been a very attentive and experienced individual at her job. Her tips and tricks on how to make the experience better have been very helpful!
I had Nancy and she was the best!! Made the experience so great and relaxing!
I love going to Milan, all the employees are so friendly and welcoming. Christine and Rachel light up the lobby, and your day, with their positive energy and immediately make you feel right at home. Jessie did my treatment and she was very professional and comforting! It can be awkward getting a treatment but she…
My 2nd year with Milan, always happy to have my treatments in a warm and inviting environment! My favorite part about coming here is seeing Nurse Jessie as we have great conversations which make the treatment go by faster, she also assesses the area to ensure upkeep is going well and adjusts treatment as necessary to your specific needs!
I love Milan laser, and the Albany location is great! The staff are amazing, knowledgeable, and personable. I've had amazing results across my whole body after a uear of treatment, and i keep going back to get more areas covered! As a trans-Woman, I always receive gender affirming, and professional care from the…
Had such a great experience for my first time! Nancy was such a great support and helped me feel more comfortable. She was also very informative despite our short appointment.
Michelle is so cool and made me so comfortable during my appointment! Such lovely ladies at Milan Albany!
I’ve had 4 treatments on 7 different areas at Milan Laser in Colonie and I honestly couldn’t be happier with the results so far! Nancy, my RN, is the best. She’s so kind and easy to talk to, and she really listens. I told her which areas were most sensitive for me, and she tailored my session with that in mind. We…
Jessie was amazing 👏
Edit: I've been getting laser for over a year now and have added different areas into my package. I feel like the hair is 80% less than what I had in the beginning for the areas I've started with first, and about 50% for the newer areas I've added. The hairs are also much thinner, but not gone completely yet. I've…
Brya was absolutely lovely and made me feel so comfortable. The front desk staff is always so pleasant and obviously it’s great the hair is going away. Very clean office.
Great experience and I’m seeing results so fast. Game changer!
Amazing experience every time I have a visit. The staff is amazing very welcoming every time I have a visit. They will definitely make you feel comfortable through the whole process. Have been seeing results after 3-4 treatments. Definitely worth the money as they have offers at a discounted price that you can’t beat. Highly recommend!
Wonderful, thorough customer service from the first consult, to each appointment. Everyone is pleasant and knowledgeable of their craft here and it makes coming here a comfortable experience overall. Very happy I decided to come here and go through the process!
Milan laser’s staff is always so friendly and the actual techs are very professional and make you feel very comfortable. Results were almost immediate. I feel it is a little pricey and wish they did deeper discounts; but with that being said it does cover a lifetime of touch ups.
It works and they guarantee it! I can’t believe I waited this long and wasted so much money and time on waxing, shaving, epilating… which all still created painful and unsightly ingrown hairs. I’m seeing a noticeable difference after one session. They are super professional and so nice. Edit: removed 2 stars because…
Absolutely worth it, love my results!
Easy to sign up, very accommodating with appointments although they are more busy now. Clean office. Recommend the unlimited plan because it does take a number of treatments, and hair will grow back (although barely noticeable) requiring additional treatments after some time.
Great discount.explained details. Eliaha is professional.desk people are friendly.
This establishment was recommended to me by a co-worker and they did not disappoint. Even after one treatment I noticed a significant difference in my hair growth pattern where some didn’t even grow back at all! 100% worth the money!
Very friendly environment. The staff makes you feel very comfortable and are very knowledgeable
This is place is wonderful - everyone is incredibly nice and the technicians are all nurses. I’ve done laser at a couple of places before, and this is the one that has the best results and last the longest. Their lasers are just on another level. 10/10 recommend
Customer service is great at Milan laser. Also love that you’re a customer for life with unlimited touch ups. Great investment to never shave again!
Was recently diagnosed with PCOS and have been doing laser for about a year. Definitely seen a lot of change on my underarms and chest. My face is taking a lot longer but I’m trusting the process! All the women here are amazing and so kind, they always got my back with a confidence boost. Jennifer is my go to gal…
I’m seeing great results with my treatments so far and the staff is always super friendly and respectful
Victoria is AMAZING, she put me at ease from the very first treatment and made me feel so comfortable. Everyone at Milan is so professional and personable, best thing I have done for myself BY FAR! The treatments were noticeable immediately and I haven’t had to shave since I started coming. Thank you Milan!
Excellent people and super professionals, I really like the results I'm getting.
I LOVE my hairless legs and underarms. The service gets 5 stars for sure!! The nurses on staff (especially Jenn!!) are awesome. It is painful if you are very hairy (basically little electric shocks), but it works REALLY well. After the first treatment, less than 50% of my hair grew back, and after 3 treatments, I…
I started going to Milan in August of 2021. Their staff is always friendly, knowledgeable, and personable. I am almost hair-free now and I am so happy with my decision. They offer financing and honor the treated area for life so you can touch up if needed. I originally went for full face and neck, but have added a…
So far so good!!! It’s my 5th treatment and underarms are done DONE and super happy with the results so far with some leftovers down there but cheers to the journey!! Love the fact they have a lifetime guarantee, don’t have to worry about paying again & again. No back door pricing. Come get yours!
Milan Laser Removal in Colonie, NY is a very attractive and clean facility with friendly staff who are extremely knowledgeable, helpful, accommodating, and gentle. In the consultation I was informed of everything from the company’s origin and objectives, to all the services provided including affordable prices and…
This has been great! Minimal (all things considered) discomfort and the results were almost instantaneous. I’m a couple appointments in and don’t shave between appointments anymore! Worth it for sure
Always have a great experience with the ultra kind ladies at Milan. I’m always greeted warmly upon entry and the nurses are fantastic and their conversations help keep your mind off the treatment! Would definitely recommend!
This my fourth treatment & from the very first treatment I’ve seen progress. I have yet have to shave my underarms or Brazilian in over a month. Worth every penny!
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Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Laser hair removal | 242 | — |
| Facial hair removal | 100 | — |
| Underarm hair removal | 75 | — |
| Bikini hair removal | 72 | — |
| Leg hair removal | 53 | — |
| Intimate area hair removal | 44 | — |
| Female body hair removal | 41 | — |
| Neck hair removal | 33 | — |


