Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Reviewers frequently praise the friendly staff, clean facilities, and effective laser treatments that reduce hair growth. However, recurring complaints highlight significant scheduling difficulties, including frequent cancellations and long wait times for appointments. Some customers also report dissatisfaction with billing discrepancies and persistent marketing calls despite requests to stop contact.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,068 Google reviews we collected
Phrases our text analysis found in 754 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 754 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was so sweet, knowledgeable, and I felt very comfortable and connected with her.”
“This was my first time meeting Nancy at Milan Laser, and I had a great experience!”
“I’m so happy with my experience and would absolutely recommend them!”
“If you have any sort of a time frame you are trying to get treatments in, I do not recommend this location.”
“Had my appointment with Nancy, she was quick, efficient and friendly!”
“To cope with the delayed scheduling, I had to resort to appointments at a location 1.”
“Great people,very friendly and great bedside manner and affordable too”
“I feel it is a little pricey and wish they did deeper discounts; but with that being said it does cover a lifetime of touch ups.”
“She was very knowledgeable, explained everything clearly, and was super polite and professional.”
“I’ve been getting my treatments here for almost a year now, and honestly, it has been one of the best investments I’ve made in myself and my body.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Milan Laser Hair Removal for 8 kinds of job. Pick one to see what they paid and said.
I had a wonderful time getting my treatment done with Nancy! She was so sweet, knowledgeable, and I felt very comfortable and connected with her.
Nancy was my provider today and she was awesome! She made me feel really comfortable and the session nice and easy!
Nancy is the best, everyone is always respectful & the lazer is working slowly but surely
This was my first time meeting Nancy at Milan Laser, and I had a great experience! She was very knowledgeable, explained everything clearly, and was super polite and professional. She made me feel comfortable throughout the appointment, and I could tell she really knew what she was talking about.
I’ve been getting my treatments here for almost a year now, and honestly, it has been one of the best investments I’ve made in myself and my body. Michelle is incredibly professional, knowledgeable, and always makes me feel comfortable and at ease. During my most recent appointment, she was training Amelia. They…
I highly recommend Milan Laser in Albany! They’re amazing! 5 stars! They’ve been so welcoming and caring ever since I booked my first appointment. I never had laser hair removal before, but after doing some research, they were my top choice, and I’m so glad I went with them. My first visit went great. Christine made…
| Job | Reviews | Category typical |
|---|---|---|
| Laser hair removal | 242 | — |
| Facial hair removal | 100 | — |
| Underarm hair removal | 75 | — |
| Bikini hair removal | 72 | — |
| Leg hair removal | 53 | — |
| Intimate area hair removal | 44 | — |
| Female body hair removal | 41 | — |
| Neck hair removal | 33 | — |
4.9 ★★★★★ 1,068 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I had a wonderful time getting my treatment done with Nancy! She was so sweet, knowledgeable, and I felt very comfortable and connected with her.
Nancy was my provider today and she was awesome! She made me feel really comfortable and the session nice and easy!
We're delighted that you're enjoying your experience with our team and seeing great results, Aleena. Thank you for choosing us to do your laser hair removal!
Nancy is the best, everyone is always respectful & the lazer is working slowly but surely
Sharif was excellent
We’re elated that you’re enjoying your experience with our team and seeing the results you want, Abigail. Thank you for choosing us to help you banish unwanted hair for life!
Had my appointment with Nancy, she was quick, efficient and friendly!
We’re delighted that you’re loving your experience with our team and seeing the results you want, Joy. Thank you for choosing us to help you say goodbye to unwanted hair!
Michele is outstanding. My hair removal process is going very smoothly
We’re delighted that you’re loving your experience with our team and seeing the results you want, julia. Thank you for choosing us to help you say goodbye to unwanted hair!
Great people,very friendly and great bedside manner and affordable too
Thank you for choosing us to do your laser hair removal, Jade! We are ecstatic to know that you are enjoying your experience with our team!
This was my first time meeting Nancy at Milan Laser, and I had a great experience! She was very knowledgeable, explained everything clearly, and was super polite and professional. She made me feel comfortable throughout the appointment, and I could tell she really knew what she was talking about.
We’re delighted that you’re loving your experience with our team and seeing the results you want, Ally. Thank you for choosing us to help you say goodbye to unwanted hair!
I’ve been getting my treatments here for almost a year now, and honestly, it has been one of the best investments I’ve made in myself and my body. Michelle is incredibly professional, knowledgeable, and always makes me feel comfortable and at ease. During my most recent appointment, she was training Amelia. They were both professional, attentive, and made me feel completely comfortable throughout the entire appointment. I truly love the entire team, the results I’ve been getting, and most importantly, how comfortable and cared for they make me feel every time I come in. I’m so happy with my experience and would absolutely recommend them!
We’re overjoyed that you’re enjoying your experience with our team as well as comfortable treatments, Estefanía. Thank you for choosing us to help you never shave again!
I highly recommend Milan Laser in Albany! They’re amazing! 5 stars! They’ve been so welcoming and caring ever since I booked my first appointment. I never had laser hair removal before, but after doing some research, they were my top choice, and I’m so glad I went with them. My first visit went great. Christine made me feel super comfortable; she gave me a tour and broke down everything from the body areas and session to the packages and payment plans. I can’t thank her enough. My provider Jessie was awesome too. She explained the whole process, what to expect, and the aftercare. They really made me feel at home. Overall, it was a fantastic experience. Very clean. Their customer service is top-notch with outstanding professionalism.
We’re thrilled that you’re loving your experience with our team, L. Thank you for choosing us to help you kick unwanted hair to the curb!
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
