Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Customers frequently praise the company's punctuality, professional communication, and thorough explanations of electrical, plumbing, and HVAC services. However, a subset of low-star reviews highlights concerns regarding high pricing, unexpected diagnostic fees, and high-pressure sales tactics that led to significant cost overruns or perceived dishonesty.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
Bar = this company · dark tick = category median.
1,784 Google reviews we collected
Phrases our text analysis found in 1,403 written reviews
Price verdicts customers left with their Google review
Middle half of what 485 customers paid ($83–$1.1k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,403 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Wtoo wah was a very polite, patient and hard working young man.”
“Great service, Nicholas determined plumbing issue quickly.”
“Oh, did I mention the worst part about the visit yet?”
“Daniel was on time, did a great job draining hot water heater!”
“Most recently I rearranged my day for a technician to come out and he never showed.”
“He did a very nice job explaining our situation and we couldn’t have been happier with his work.”
“I highly recommend Jesus and Milestone Electric and Plumbing.”
“Normally I would recommend Milestone to anyone but my most recent experience completely changes that.”
“Professional, listened to my concerns, and found reasonable solution.”
“Milestone is price gouging and dismissing legitimate concerns by making this seem like something more than it actually is.”
“Will always trust milestone to do the job and do it quick and Benjamin was great!”
“Instead they clearly tried to scam me.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Milestone Electric, A/C, & Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Wtoo wah was a very polite, patient and hard working young man. My husband and I are so impressed with the quality and professional staff Milestone hires. We are definitely committed customers. You guys rock it. You take care of your customers and don't take advantage of them. Thank you so much!
Milestone has been our choice because of their expertise and awesome employees! Daniel was on time, did a great job draining hot water heater!
Ryan Allan was extremely thorough. He explained how things work and what he was doing. Took time to show me and we discussed options! A very pleasant young man. Thanks from M. Foss.
Eduardo was very polite and thorough. He very patient with me by answering every question I had. He explained everything so clearly. Milestone's commitment to quality service is wonderful. Eduardo did an Electrial Safety Evaluation of our home. The best part of being a Milestone Advantage member is the…
Excellent worker and excellent communication! The care and thought that goes into every transaction has been exceptional. I live in Texas only part time and we have nothing like Milestone where I live. Its many facets of service - make it so easy. And they get people out fast.
Prompt and professional. Explained what needed to be done, replace a plug outlet and went over all charges.
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 259 | $27–$251 |
| HVAC system repair | 148 | $124–$818 |
| A/C system maintenance | 39 | $27–$483 |
| A/C system repair | 24 | $246–$998 |
| HVAC duct & vent cleaning | 9 | — |
| Heating system maintenance | 9 | $37–$278 |
| Install AC | 9 | — |
| HVAC duct & vent installation | 8 | — |
4.9 ★★★★★ 1,784 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very nice young man! Wants to help !
Thank you Guy for taking the time to leave us a positive review!
Wtoo wah was a very polite, patient and hard working young man. My husband and I are so impressed with the quality and professional staff Milestone hires. We are definitely committed customers. You guys rock it. You take care of your customers and don't take advantage of them. Thank you so much!
Thank you for the 5-star review, Nicki! We are so happy to hear that Wtoo was able to get you taken care of the Milestone way!
Great service, Nicholas determined plumbing issue quickly. He went the extra mile to inspect sewer lines that revealed the contributing factor and got the appropriate resources involved. Also provided guidance that was much appreciated regarding items to be aware of for future plumbing concerns.
Thank you for leaving our Irving HVAC team a 5-star review, De Etta!
Terrance was professional, knowledgeable, and kind. He did a very nice job explaining our situation and we couldn’t have been happier with his work. Thank you!
Thank you for the 5-star review, Marti! We are so happy to hear that Terrance, with our Irving HVAC team, was able to get you taken care of the Milestone way!
Very professional and explaining the process
Happy to know you were satisfied! Our Irving location is always just a call away.
Milestone has been our choice because of their expertise and awesome employees! Daniel was on time, did a great job draining hot water heater!
Thank you for the 5-star review, Sharon! We are so happy to hear that Nick and his team were able to get you taken care of the Milestone way!
Excellent service with great detail and description of what's needed for my house. I'll see you soon!
Thank you Robbie for trusting us with your home and providing us with a 5-star review!
Great guys. Very knowledgeable
Thank you for the 5-star review of our Irving team!
Ryan Allan was extremely thorough. He explained how things work and what he was doing. Took time to show me and we discussed options! A very pleasant young man. Thanks from M. Foss.
Thank you for the 5-star review, Mickey! Happy to hear Ryan with our Irving team was able to serve you the Milestone way!
Benny was fantastic! Very helpful and professional.
Benny is an amazing HVAC technician and we’re so glad to hear that he was able to help out with your home’s HVAC unit. We look forward to serving you again in the future!
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
